Focus Care Link - Camden

248 Kentish Town Road, London NW5 2AB
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8.9 8 Reviews
  • Focus Care Link - Camden, London
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Care Provided by Focus Care Link - Camden

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sherrie Noibi (Manager)
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Focus Care Link - Camden Reviews (8)

8.9

Focus Care Link - Camden has a Review Score of 8.9 (8.907) out of 10, based on 5 reviews in the last 2 years. Over all time Focus Care Link - Camden has 8 reviews.

Overall Experience

  • 3
  • 2
  • 0
  • 1
  • 2

Date Published

8
0
5
5
3

Review from W C (Client) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the staff is a very competent and able carer, he is always willing to help out whatever the task and I am extremely satisfied with his performance, in particular, one of the aspects that his ability to work unsupervised and get his task completed on his own once instructed.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D A (Son of Client) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my mother's four permanent carers. They are caring and look after my mother as though she was a relative. They are professional, caring, respectful and trustworthy.
I chose this agency as my father was a client many years ago and again the level of care demonstrated by the carers
was exceptional.
The head care coordinator is excellent and is always happy to accommodate our needs by making the rota as flexible as possible.
Many congratulations for delivering an excellent service of care for my mother.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from C D (Brother of Client) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Timekeeping varies sometimes, one carer is very good, and some relief carers do not complete all applications of cream medication properly. Office staff are very good at notifications if carers are delayed or running late.

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Management

Treated with Dignity

Value for Money

Review from Alice R (Daughter of Client) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with one of the staff who is my dad's permanent carer, we would find it very hard to manage without him, he is very pleasant and so easy to get on with. This carer is very caring and reliable and gets on with the job to a high standard, my dad feels very comfortable with him which
makes all the difference to him and us. We're grateful to the carer.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jacqueline H (Client) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am extremely happy with the carers that visit me.
There are individual supervisors and office administrators who are very helpful and clearly wish to provide a good quality service. However, I believe the systems and management strategies overseen by Senior Managers are inefficient, overly controlling
and unfit for purpose. The IT system used to set up staff/client rotas is a case in point and I would suggest does not serve anyone well. Because I do not believe that any comments or evaluation provided by me will impact in any way on the quality of the services provided by Focus, I will stop there.
For note, the star rating below for Management only applies to the most senior managers or manager.

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Management

Treated with Dignity

Value for Money

Review from Charlie M (Client) published on 28 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unable to understand autistic people and unable to have things in place for autistic people, and lie nonstop about hours. This is proven by the app we use. Stay away, use someone else as this company does not have things in place for autistic clients.

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Management

Treated with Dignity

Value for Money

Review from J B (Daughter of Client) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Terrible agency. Keep messing you about with time, not washing properly. Never contact you to get information about Dad's needs. They forget about whatever I tell them when I phone. Don't go near them. Absolutely terrible. Sorry, had to do this before but so angry about how my father has been treated.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from M E B (Daughter of Client) published on 19 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Bad communication, carers late, different carers on a number of occasions.
Regular carers are very good but when on holiday, they seem to struggle for carers to cover.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.9 (8.907)

Overview of Review Score

The Review Score of 8.9 (8.907) out of 10 for Focus Care Link - Camden is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.407 for Focus Care Link - Camden is calculated as follows: ( (17 Excellents x 5) + (6 Goods x 4) + (3 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 27 Ratings = 4.407

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Focus Care Link - Camden is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Oct 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Focus Care Link - Camden

What Type of Services does Focus Care Link - Camden offer?

Focus Care Link - Camden offers Home Care.

How many Carers does Focus Care Link - Camden employ?

Focus Care Link - Camden employs 143 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Focus Care Link - Camden to verify any information. View our terms and conditions. Focus Care Link - Camden has a Basic Service – more info.