Gateway Care Services Ltd

Thames Inovation Centre, 2 Veridion way, Erith DA18 4AL
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8 Reviews
  • Gateway Care Services Ltd, Erith
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Care Provided by Gateway Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Gateway Care Services
  • Person in charge
  • Saeed Omer (Managing Director)
Are you the Owner/Manager of Gateway Care Services Ltd? View your Advertising Options

Gateway Care Services Ltd Reviews (8)

Over all time Gateway Care Services Ltd has 8 reviews.

Overall Experience

  • 0
  • 3
  • 2
  • 3
  • 0

Date Published

8
0
0
0
8

Review from David I (Client) assisted by family/friend published on 25 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

We have been in contact with you on several occasions and have never had a response of any outcomes. Mistakes have been made, thankfully no serious outcomes have occurred thankfully. Therefore we have come to an arrangement with family to take over from this company, so we no longer need your visits.
Any care will be provided by family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Linda P (Daughter of Client) published on 22 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The degree of care and support given varies considerably on who the carer is. Some are there for half an hour and some do fifteenth minutes. Most do as little as possible and do not ask if my father needs or wants anything else doing for him. They leave the kitchen untidy, only have a plate or bowl
or spoon and a cup of to wash up, but that's never done. Bin bags are also left overflowing when they could deposit them in the wheelie bin on their way out. No personal care given.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A B (Daughter of Client) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The main carer who looked after my mum 2 times a day, 5 times a week was quite rough when handling her and was not hygienic in treating her sanitary towels, and often left them on her floor with underwear and left. After complaints she was replaced by a carer, who was caring and considerate when caring
for my mum. Unfortunately she left, with no explanation, and the previous carer returned, much to the terror of my mum.
My mum fell in her care in the bathroom, but did not record it in the book. At the weekend a different carer came who was also professional and kind. I found it insensitive to send the previous carer back after several complaints. When the carer reported my mum was weaker and needed more support, agency did send someone within a week to reassess her care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sandra W (Daughter of Client) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care that has been provided to my father is ok! However I do feel that if the carer is paid for half an hour they should spend that time with the client. I feel that they should spend the quality time with them, prompting them to eat, talking, personal hygiene duties could all be carried out.
From
my experience most of the carers make a cup of tea, record that they wash dishes, (how can they, they never made food so there was nothing to wash up!). In their record of events book, they recorded a half an hour visit, but in reality it was 5 or 10 minutes. Only one carer spent time with my father encouraging him to eat, preparing foods and using the half an hour effectively! He is a real credit to the company.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Barbara C (Client) published on 12 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Carer seems to need to rush when washing, dressing etc, as I'm definitely slower now.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pelham O (Client) published on 12 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mostly good, however broom cupboard door and hatch door do not match the cabinets and handles are needed for cupboard door, apart from that very pleased.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Hazel C (Client) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the main pretty good. However I do find it disconcerting to find that I often don't know who is going to appear at my front door. I have my main carer who is very good and then the next day she'll be sent to another area for 2 or 3 days while I sometimes have a couple of different girls for that
period but I am not told who they might be. Most are very friendly but one or two are somewhat taciturn, their work is OK. Communication between office and client should be improved e/g when a carer will be late. Most of the girls are charming.

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Management

Treated with Dignity

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Review from Robert B (Husband of Client) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is very satisfied with the carers who visit her 3 times each day for 5 days each week.
However the carers who cover these two on their 2 days off each week fall well below the standard and the individuals have been varied on several occasions without warning.
The current position is that whereas
the main carers are totally trusted by my wife, the other replacement carers often are not fully acquainted with procedures and consequently do not have the trust of my wife and involve me - often where I have to assist or remind.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Gateway Care Services Ltd

What Type of Services does Gateway Care Services Ltd offer?

Gateway Care Services Ltd offers Home Care.

How many Carers does Gateway Care Services Ltd employ?

Gateway Care Services Ltd employs 150 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Gateway Care Services Ltd to verify any information. View our terms and conditions. Gateway Care Services Ltd has a Basic Service – more info.