Glasgow City Council, Social Work Services, Home Care Service

100 Borron Street, Glasgow G4 9XE
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8.5 3 Reviews
  • Glasgow City Council, Social Work Services, Home Care Service, Glasgow
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Care Provided by Glasgow City Council, Social Work Services, Home Care Service

  • Type of Service
  • Home Care Provider
  • Local Authority Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Glasgow City Council
  • Person in charge
  • Yvonne Rice (Manager)
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Glasgow City Council, Social Work Services, Home Care Service Reviews (3)

8.5

Glasgow City Council, Social Work Services, Home Care Service has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Glasgow City Council, Social Work Services, Home Care Service has 3 reviews.

Overall Experience

  • 2
  • 0
  • 1
  • 0
  • 0

Date Published

3
0
0
2
1

Review from John S (Son of Client) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Big thanks and praise to all the home care staff who have looked after my mother for the last 6 months. Total professionals, great care and attention, attentive to my mother's needs and provided a warm and comforting service.
Great individuals and team. Council Leaders and the Government need to respect
and invest in the staff and service.
Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alison M (Daughter of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had to get the out of hours GP and District Nurses out to my 90 year old mother last night. I just want to say a big thank you for helping. You helped and made her so much more comfortable and services like this seem to get very little praise you only hear of them being criticised. Thank you again for
your help.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C M (Friend of Client) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Yet again start of a new year, no continuity of care over the weekend. Leaving my friend unsettled. To the extent, she called the police. Saying they're strange people coming in and out of my house. As three different carers in on the one day. During the week have no issues. Same carer morning and lunch,
then other carer tea and tuck. When we first had the services my friend had a girl for all 4 visits on a Saturday and a Sunday. This is not the staff involved fault, this has been going on for 3 years. Cant retain staff at weekends, they have no plan of action. No continuity of service at the weekends for my friend. If there was a section for the weekend, I would have to put poor service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Glasgow City Council, Social Work Services, Home Care Service is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Glasgow City Council, Social Work Services, Home Care Service is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Glasgow City Council, Social Work Services, Home Care Service is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 13 Jun 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (0)

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Frequently Asked Questions about Glasgow City Council, Social Work Services, Home Care Service

What Type of Services does Glasgow City Council, Social Work Services, Home Care Service offer?

Glasgow City Council, Social Work Services, Home Care Service offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Glasgow City Council, Social Work Services, Home Care Service to verify any information. View our terms and conditions. Glasgow City Council, Social Work Services, Home Care Service has a Basic Service – more info.