Genuine Care Homecare Services Ltd

139 High Street, Edenbridge TN8 5AX
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9.4 6 Reviews
  • Genuine Care Homecare Services Ltd, Edenbridge
Genuine Care is a prominent care provider based in Edenbridge, established with the vision of offering 'Outstanding' home care to vulnerable individuals. Founded in 2008 by an individual with a decade of experience in the care sector, the company was born out of a deep-seated commitment to values and passion for care. Since its inception, Genuine Care has consistently grown, becoming an integral part of the community in North West Kent and East Surrey.

The team at Genuine Care, known for their excellence, is dedicated to maintaining clients' independence at home. This commitment is evident in their provision of live-in and visiting care, both rated 'Outstanding' by the Care Quality Commission (CQC). In 2021, Genuine Care expanded its reach by joining the Trinity Homecare Group.

Genuine Care stands out as one of the top 3% of all home care providers in the country, as rated by the CQC. The company's core values are centered around focusing on clients, ensuring comprehensive welfare, meeting and exceeding assessed needs, delivering exceptional services, and employing a quality workforce.

Genuine Care's services extend to visiting care in North West Kent, East Surrey, and South West London, while their live-in care is available throughout South East England. They offer a postcode search for potential clients to determine service availability.

Emphasizing heartfelt live-in care, Genuine Care tailors its services to individual needs, aiming to achieve the most positive outcomes for clients, especially in Kent and surrounding areas.

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Care Provided by Genuine Care Homecare Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Genuine Care Homecare Services Ltd
  • Person in charge
  • Ellie Black (Registered Manager)

Funding & Fees Guide for Genuine Care Homecare Services Ltd

  • Prices

  • Visiting care from £24.70 an hour.
    Live-in care from £1,533 a week.

Genuine Care Homecare Services Ltd Reviews (6)

9.4

Genuine Care Homecare Services Ltd has a Review Score of 9.4 (9.378) out of 10, based on 6 reviews in the last 2 years. Over all time Genuine Care Homecare Services Ltd has 6 reviews.

Overall Experience

  • 5
  • 1
  • 0
  • 0
  • 0

Date Published

6
1
1
6
0

Review from C P (Daughter of Client) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's last 2 carers have been lovely (current one and one before) Any issues have been quickly resolved. Care plan swiftly updated with changes. Mum would like to have more time just chatting but it's hard to know if that is possible/reasonable. It would be helpful to have an outline of reasonable expectations.
Mum is well cared for, always clean, well-fed etc. I have always found the carers to be polite and helpful and feel confident that she is well cared for.

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Review from Alan G (Client) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent physical aid where necessary and good humored conversation - they laugh at my jokes.

Reply from Julie Flatt, Marketing Manager at Genuine Care Homecare Services Ltd

Dear Alan,
Thank you for taking the time to write a review, we are pleased to hear that you are happy with our care and the carers are good company.
Best wishes,
The Genuine Care Team


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Review from Robert M (Client) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quite satisfied. Excellent staff of carers - each I class as a friend and confidant.

Reply from The Genuine Care Team at Genuine Care Homecare Services Ltd

Dear Robert,
Thank you very much for taking the time to write a review. It is lovely to hear of the bond you have with your carers.
Best wishes,
The Genuine Care Team


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Review from Patricia C (Wife of Client) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my husband is always cheerful, kind, efficient and professional. We very much like the continuity of personnel and timing. We are very satisfied with the quality of care provided by Genuine Care.

Reply from The Genuine Care Team, The Genuine Care Team at Genuine Care Homecare Services Ltd

Dear Patricia,
Thank you for taking the time to write a review and for your comments. It is great to hear that you are enjoying the continuity of care, which we feel is important to our clients.
Best wishes,
The Genuine Care Team


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Review from C P (Daughter of Client) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall we have been very pleased with the care that Mum has received. From the staff that come out to her home to the staff in the office when we have rang with queries, problems or to pay the invoice. The service has always been very good.

Reply from , The Genuine Care Team at Genuine Care Homecare Services Ltd

Thank you for taking the time to write a review, we are so pleased that you are happy with your mum's care and overall service.
Best wishes
The Genuine Care Team.


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Review from S A (Daughter of Client) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received over the last year or more has been excellent. The Genuine carers have been kind, efficient, gentle and always so happy which makes such a difference. The timing of the three-day visits has been very suitable and at times flexible, but all good. They were extremely hard
and this is very much appreciated by my mother and myself.

Reply from The Genuine Care Team at Genuine Care Homecare Services Ltd

Thank you for taking the time to write a review. We are very pleased to hear that you are happy with the care that your mother receives.
Best wishes. The Genuine Care Team.


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Current Review Score: 9.4 (9.378)

Overview of Review Score

The Review Score of 9.4 (9.378) out of 10 for Genuine Care Homecare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Genuine Care Homecare Services Ltd is calculated as follows: ( (29 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Genuine Care Homecare Services Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jul 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Ellie

Ellie Black

Job Title: Registered Manager

Joined: 2023

Having spent 10 years as an NHS associate practitioner, Ellie brings a wealth of care experience to the Genuine team and serves as the Registered Manager for the business.


Alina

Alina Vulpoiu

Job Title: Administrator

Joined: 2013

Having joined Genuine in 2013, Alina works as our live-in care supervisor. During her time with the company, Alina has completed her Level 5 Diploma in Leadership and Management for Health and Social Care and has been a part of the team to has consistently delivered an ‘Outstanding’ CQC rating.


Frequently Asked Questions about Genuine Care Homecare Services Ltd

What Type of Services does Genuine Care Homecare Services Ltd offer?

Genuine Care Homecare Services Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Genuine Care Homecare Services Ltd to verify any information. View our terms and conditions. Genuine Care Homecare Services Ltd has an Enhanced Service – more info.