Angels Healthcare Birmingham

Enterprise Centre, 1 Hedingham Grove, Chelmsley Wood, Birmingham B37 7TP
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9.1 16 Reviews
  • Angels Healthcare Birmingham, Birmingham
Angels Healthcare is a provider of quality care services, reaching out to those members of the community who need extra assistance in order to enable them to remain independent whilst enjoying the comfort and privacy of their own homes.

Starting in 2003 & now employing over 40 staff who provide care to the people of Solihull & North Warwickshire, the team are based in Chelmsley Wood, which is easily accessible by bus & train.

Their prime objective is to provide a service which recognises the intrinsic value of people, regardless of circumstances, by respecting their uniqueness and their personal needs and treating them with respect.

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Care Provided by Angels Healthcare Birmingham

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Alison Leek (Manager)

Funding & Fees Guide for Angels Healthcare Birmingham

  • Prices

  • All fees are discussed before assesment process .
    Fees are in line with Warwickshire Council.

  • Taking on direct payments service users for Birmingham, Warwickshire & solihull
    Please contact the office for more information

Angels Healthcare Birmingham Reviews (16)

9.1

Angels Healthcare Birmingham has a Review Score of 9.1 (9.117) out of 10, based on 8 reviews in the last 2 years. Over all time Angels Healthcare Birmingham has 16 reviews.

Overall Experience

  • 10
  • 4
  • 1
  • 1
  • 0

Date Published

16
5
6
8
8

Review from Kerry G (Daughter of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the care team involved in my father's care. They are professional, trustworthy, and so very caring. They treat my father with the utmost respect, compassion, and always place his dignity as their main priority. It's so comforting to know that my father is safe and completely taken care
of. An outstanding team.

Reply from Alison Leek, Manager at Angels Healthcare Birmingham

Thank you so much for this review. We are so happy to hear that we meet your expectations in the delivery of your dads care .


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Review from Shirley B (Wife of Client) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a good team of care providers and are very happy with what they do. We get on with every one of the team and would like to thank them all for the good job they do.

Reply from Alison Leek, Manager at Angels Healthcare Birmingham

Thank you for the review, we appreciate your feedback and we are happy to hear that you get on with the team. Thank you.


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Review from Sheila B (Client) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find them very helpful and I'm happy with them all.

Reply from Alison Leek, Manager at Angels Healthcare Birmingham

Thank you for the review, we appreciate the feedback and we are glad you are happy with the service we provide. Thank you.


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Review from Lynette W (Daughter of Client) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Mum's care. The girls are all very good with Mum and treat her with kindness. It is reassuring to us that we know she is being well looked after when we are not home. We couldn't cope without Angels Healthcare.

Reply from Alison Leek, Manager at Angels Healthcare Birmingham

Thank you for a lovely review, it's good to hear that you are happy with the care agency and care staff.


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Review from Dennis F (Husband of Client) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care we received, plus the happy carers who are always pleasant.

Reply from Alison Leek, Manager at Angels Healthcare Birmingham

Thank you for a lovely review its a pleasure looking after you wife.


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Review from L B (Daughter of Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a lovely young lady visit my mom last week and she went above and beyond for her even with the smallest tasks, my mom felt so comfortable as she hasn't had carers for very long so was very unsettled for a while, this young lady has left her with so much confidence in carers especially at a young
age she was very professional and sympathetic and had great intelligence and advice as to what would be best for my mom.
Brilliant company and brilliant carers.

Reply from Alison Leek, Manager at Angels Healthcare Birmingham

Thank you for a lovely review. We are over the moon that you are happy with the care and support that you receive from Angels.


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Review from Coleen W (Client) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are always polite, cheerful, helpful and respectful.

Reply from Alison Leek, Manager at Angels Healthcare Birmingham

Thank you for your review. We are pleased that you are happy with our carers.


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Review from C S (Husband of Client) published on 28 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The carers are good and provide good care and conversations, but the management is non-caring and non-cooperative. They don't like to discuss queries. They have no commitment to well-being, sympathy, empathy, compassion, understanding, or communication skills, and do not seem to understand two-way conversations
to resolve queries/issues you may have.

Reply from Jill Church, Owner at Angels Healthcare Birmingham

In over 20 years of business, we have only given notice to 3 clients. We never take such a decision lightly nor without prior discussions with the client.
Unfortunately despite this, we as a company have made the decision to cancel your care with 4 weeks' notice which gives you the time to find an alternative agency which you haven’t used previously.


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Review from Brian R (Client) assisted by family/friend published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers have been very friendly towards us and shown dignity with approach. We look forward to their visits and conversation.

Reply from Alison Leek, Manager at Angels Healthcare Birmingham

Thank you for your feedback we appreciate your kind comments.


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Review from A B (Daughter of Client) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the continuity the Angels bring to my mum. Every Angel is polite and caring. They follow the same work ethos. Angels work in harmony with each other. Thank you.

Reply from Alison Leek, Manager at Angels Healthcare Birmingham

Thank you for such a nice review, we will ensure all the girls are informed.


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Review from Kathryn W (Daughter of Client) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with the level of care provided to my mom. My parents had reservations about carers but Angels Healthcare are excellent - professional and friendly.

Reply from Alison Leek, Manager at Angels Healthcare Birmingham

Thank you so much for your review, we appreciate your comments, I will let our team know.


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Review from Elizabeth D (Daughter of Client) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has had excellent care. Whenever I have had reason to contact Angels Healthcare they have always been helpful and dealt with any problems or queries straight away. I always do the teatime call and do my Mum a cooked dinner and on the very rare occasion when I haven't been able to do it, but can
do lunch instead, they have been happy to do a soup, which is good to know that I can.

Reply from Alison Leek, Manager at Angels Healthcare Birmingham

Thank you very much for your review, we appreciate your support.


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Review from James E (Brother of Client) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The company was at one time one of the best around. But lately not so much. Carers not turning up for wake-up calls. Yet nothing ever seems to change. This has happened on a number of occasions.

Reply from Alison Leek, Manager at Angels Healthcare Birmingham

Hi, sorry to hear and just learning about this issue. Have you spoken to a member of our team regarding your concerns that you have raised in this review as I can assure you we will take this very seriously? I will arrange for this to be addressed and someone to make contact with you today. Thanks.


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Review from William G (Son-in-law of Client) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Angels cared for my mother-in-law for a year before she died at home and provided excellent support for my father-in-law during this time. After her death, when my father-in-law's health began to deteriorate, we had no hesitation in asking for their help once again. As individuals and a team, they
are caring, compassionate and very professional. They not only fulfil their routine duties excellently but are also flexible, responding to changing needs or challenging circumstances as they happen. As a family living at a distance, we particularly value, in agreement with my father-in-law, their communications with us, their quickness to alert us to any concerns or developments which enables us to respond in a timely manner ourselves. We could not be more grateful or appreciative of their support.

Reply from Alison Leek, Manager at Angels Healthcare Birmingham

Thank you for such a lovely review. We are so pleased that you and your family were happy with our service. We always aim to provide the best quality of care we can. Again, thank you and we wish you all well and stay safe.


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Review from Dawn B (Daughter of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Angels Healthcare helped to look after my mother last year when she was sent out of hospital at end of life. The care that my mother received from Angels was just brilliant, they supported us all as a family, not just my mother. The carers are very passionate and dedicated to their job. We could not
have asked for better.

Reply from Alison Leek, Manager at Angels Healthcare Birmingham

Thank you very much for your kind comments we are overwhelmed with this review. Thank you.


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Review from Julie A (Mother of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Angels Healthcare are a professional, caring health care provider who have been attending to my son's needs for a number of years. First-class staff who are thoughtful and caring. They have always been obliging even in emergencies outside of specific call times. The staff who attend my son are always
pleasant and brighten up his day. The same carers are allocated to my son so that it becomes a more personal service rather than just a job. A rapport is built up between client and staff which makes the client more at ease about having to have care staff call. My son and I are so grateful for not only the care that they offer but for the mental health side of things. It can be pretty lonely on your own all day and the staff at Angels certainly keep him in good spirits! All in all an all-round professional, caring company providing an excellent service!

Reply from Alison Leek, Manager at Angels Healthcare Birmingham

Thank you very much for your kind comments. Here at Angels, we are always happy to help and do our best to meet the individual's needs. We are extremely overwhelmed with this review, thank you.


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Current Review Score: 9.1 (9.117)

Overview of Review Score

The Review Score of 9.1 (9.117) out of 10 for Angels Healthcare Birmingham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.417 for Angels Healthcare Birmingham is calculated as follows: ( (28 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 48 Ratings = 4.417

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Angels Healthcare Birmingham is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (13)

Alison

Alison Leek

Job Title: Manager

Joined: 2008

I have been part of Angels Healthcare since 2008, I started as a carer and worked my way up to care coordinator and then manager.


Limara

Limara Houlston

Job Title: Care Coordinator

Joined: 2009

My name is Limara I have Been working for Angels since 2009 I started as a carer and progressed to a care co-ordinator for the last 6 years.


Kelly

Kelly Britton

Job Title: Senior Care Assistant

Joined: 2012

I have been working at Angels Healthcare since 2012 as a senior care assistant


Ellie

Ellie Taylor

Job Title: Home care assistant

Joined: 2024

I started my role as a home care assistant in May 2024.


Margaret

Margaret Dipple

Job Title: Home Care Assistant

Joined: 2023

I have been working with Angels Healthcare since June 2023.


Emma

Emma Lewis

Job Title: Home Care Assistant

Joined: 2024

Hi I’m Emma I’m new to the team starting this year 2024.


Chelsea

Chelsea Waldron

Job Title: Home Care Assistant

Joined: 2021

Been a carer for Angels since June 2021.


Paula

Paula Mcgougan

Job Title: Care Assistant

Joined: 2018

Been working for Angels since March 2018.


Maxine

Maxine Hall

Job Title: Senior Care Assistant

Joined: 2015

Hi, I’m Maxine I have been working as a senior with Angels Healthcare since December 2015.


Chantelle

Chantelle Smith

Job Title: Senior Care Assistant

Joined: 2020

Hi, I’m Chantelle and have been with Angels as a senior home care assistant since May 2020.


Helen

Helen Shearman

Job Title: Home Care Assistant

Joined: 2021

Hi, I’m Helen I have been a care assistant with Angels since June 2021.


Marie

Marie Ford

Job Title: Home Care Assistant

Joined: 2023

Hi I’m Marie I have been with Angels since March 2023.


Ashia

Ashia Begum

Job Title: Home Care Assistant

Joined: 2022

My name is Ashia I have been with Angels since January 2022.


Frequently Asked Questions about Angels Healthcare Birmingham

What Type of Services does Angels Healthcare Birmingham offer?

Angels Healthcare Birmingham offers Home Care.

How many Carers does Angels Healthcare Birmingham employ?

Angels Healthcare Birmingham employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Angels Healthcare Birmingham to verify any information. View our terms and conditions. Angels Healthcare Birmingham has an Enhanced Service – more info.