East Midlands Homecare Ltd

The Millhouse, Station Road, Castle Donington, Derby DE74 2NJ
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9.0 7 Reviews
  • East Midlands Homecare Ltd, Derby
East Midlands Homecare is a family run business and has been delivering the highest quality care in the home for over 20 years.

The service is available for any adult who needs some assistance in day to day living. No need is too small or too great, whether it helps with preparing a meal or assistance with the use of mobility equipment East Midlands Homecare are here to help.

The staff pride themselves on providing a personalised service built around the requirements of the person supported. They listen to and value the opinions of the service user and supporting family and friends.

East Midlands Homecare has a structured management and care team dedicated to supporting both physical and emotional needs.

The staff encourage people to continue to have active social lives and participate in hobbies and interests. Staff actively promote independence, choice and individuality.

They review services with clients regularly and staff will listen and are happy to make changes where required.

All care workers are thoroughly vetted including a DBS check. They undergo a rigorous training programme including a diploma in health and social care.

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Care Provided by East Midlands Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • East Midlands Homecare Ltd
  • Person in charge
  • Deborah Gray (Manager)

Funding & Fees Guide for East Midlands Homecare Ltd

  • Prices

  • Our rates vary depending on the day and time - please call or email us for full details
    Tel - 01332 813913 Email - care@emhomecare.co.uk


    To give a guide a 1 hour call on a weekday before 8pm would cost
    £25.50 for the hour plus a £3.50 fixed travel charge = £29

  • We will always come and meet you to discuss your needs and provide a quote before care commences

East Midlands Homecare Ltd Reviews (7)

9.0

East Midlands Homecare Ltd has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time East Midlands Homecare Ltd has 7 reviews.

Overall Experience

  • 7
  • 0
  • 0
  • 0
  • 0

Date Published

7
2
2
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4

Review from Janet D (Daughter of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum needed care, I didn't know where to turn, then a friend recommended East Midlands Homecare, they looked after her Mum.
These ladies and gents are wonderful caring people they do everything for Mum from Personal care to Feeding and they always have a chat and a laugh with her both Mum and
I are very happy with the care she receives.
I cannot recommend them highly enough.

Reply from Debbie Gray, Manager at East Midlands Homecare Ltd

Thank you for your kind words, they will be passed on to our wonderful team, who we are so proud of.


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Value for Money

Review from Sharon M (Daughter of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

East Midlands Homecare are extremely professional in every aspect of the care that they give to our mum. They are caring and very understanding when it comes to our mum's needs and nothing is too much trouble for them. If we need to discuss our mums needs there is always someone on hand to discuss them
with.

Reply from Debbie Gray, Manager at East Midlands Homecare Ltd

Thank you for taking the time to write such a lovely review, it means so much to us. I will ensure your kind words are passed on to everyone involved in your mums care.


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Review from Kate J (Friend of Client) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service with caring and professional staff and assistance. I would be happy to recommend them to my friends and family and - if the need arises - would hope they will care for me in the future should the need arise.

Reply from Debbie Gray, Manager at East Midlands Homecare Ltd

Thank you so much for your kind words, I will ensure they are passed on to our fabulous team of carers.


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Management

Treated with Dignity

Value for Money

Review from Helen G (Wife of Client) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring service, nothing too much trouble. Adjust the care to my husband's needs and help him to do as much as he can for himself.
The carers are also wonderful to me as his wife.
I like the approach of a rota which is stuck to.

Reply from Debbie Gray, Manager at East Midlands Homecare Ltd

Thank you for your kind words, they will be passed on to our lovely carers.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Penelope H (Client) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care has been excellent from October 2021 to present. Most caring and attentive staff. A very efficient organisation.

Reply from Deb Gray, Manager at East Midlands Homecare Ltd

Thank you so much for your kind words, I will ensure they are passed on to our lovely carers.


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Management

Treated with Dignity

Value for Money

Review from L M (Wife of Client) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the carers from East Midlands Homecare Ltd to be very pleasant, courteous and professional in their work. They treat my husband with care and respect. Nothing is too much trouble. An excellent company with a fantastic team of workers. I would have no hesitation in recommending them.

Reply from Debbie Gray at East Midlands Homecare Ltd

Thank you for your lovely review, I will ensure your kind words are passed on to the whole team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A J (Client) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff. Regular on times of arrival, give help as and when required if time allows on small household tasks i.e. washing up, taking washing from the machine.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for East Midlands Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for East Midlands Homecare Ltd is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for East Midlands Homecare Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

Deb

Deb Gray

Job Title: Registered Manager

Joined: 2004

Deb has been with the company since 2004 when she worked part-time as a care worker. In 2006 she took on the role of joint Manager of the family business with her sister Liz Timbrell. Deb has previous experience working in IT as a developer, trainer and manager so brings a wealth of experience working with employees and customers together with her experience in care.


Liz

Liz Timbrell

Job Title: Manager

Joined: 2001

Liz Moore has worked for the company since it was formed in 2001 and therefore has a wealth of experience in all areas of the business. She qualified from University in 2003 with a BSc in Horse Management and is a fully qualified Riding Instructor. In 2006 she too decided to rise to the challenge of taking over the joint running of the family business with her sister, Deb.


Carla

Carla Cumberland

Job Title: Care Co-ordinator

Joined: 2008

Carla Cumberland joined the company in 2008 as a Care Assistant. It was soon clear that in addition to being an excellent Care Assistant she had the skills to move into a supervisory position. In 2009 she became a supervisor and now heads up the community based supervisory team as our care coordinator. She works partly in the office and partly in the community and her team is responsible for training new staff, monitoring standards and keeping regular contact with our service users and dealing with their concerns.


Carla is primarily responsible for the assessment of needs when a new package starts so is the friendly face who will tailor each service user's care plan to their needs. She will then match and schedule care workers from our experienced team.


Frequently Asked Questions about East Midlands Homecare Ltd

What Type of Services does East Midlands Homecare Ltd offer?

East Midlands Homecare Ltd offers Home Care.

How many Carers does East Midlands Homecare Ltd employ?

East Midlands Homecare Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact East Midlands Homecare Ltd to verify any information. View our terms and conditions. East Midlands Homecare Ltd has an Enhanced Service – more info.