Guild Healthcare

Linford Court, Yarmouth Road, North Walsham NR28 9AT
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9.8 13 Reviews
  • Guild Healthcare, North Walsham
Since being established over a decade ago, Guild Healthcare has been providing home care support and healthcare services for people in their homes. They have two offices based in Acle and North Walsham, Norfolk.

The team are committed to providing high quality, individual care and support, enabling clients to maintain their independence and quality of life.

Because Guild Healthcare creates a personalised care plan for each individual client, by continually listening, observing and learning about what is important to them, the team can adapt the care plan to completely fulfil changing aspirations and needs, 24/7 if required, both domestically and medically.

Their local, professional and reliable team of approximately 50 homecare assistants and support workers are experienced and highly trained, with each one undergoing a thorough and continuous training programme. This enables Guild Healthcare to deliver the best standard of care to people living in the local community.

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Care Provided by Guild Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Guild Health Group
  • Person in charge
  • Nikki Roden (Registered Manager)

Funding & Fees Guide for Guild Healthcare

  • Prices

  • Currently offering private packages of care and Norfolk county council packages of care**


    **Subject to assessment and capacity


    please contact a member of our team for a tailored quotation, minimum visit time 30 minutes.


    Travel time and mileage inclusive of price.

Guild Healthcare Reviews (13)

9.8

Guild Healthcare has a Review Score of 9.8 (9.833) out of 10, based on 13 reviews in the last 2 years. Over all time Guild Healthcare has 13 reviews.

Overall Experience

  • 11
  • 2
  • 0
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Date Published

13
5
8
13
0

Review from Jennie B (Niece of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this company enough. Each and every member are so friendly and professional. They completely understand my Aunt and her needs. They have effortlessly become an extremely valued part of her daily routine, and as a family member I feel supported and am kept up to date on a daily basis
on the outcomes of visits via the online portal. I have also contacted them a personally a few times and this is welcomed. I have and will continue to recommend.

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Review from Michael M (Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During this month of rotten weather the carer has arrived pretty well on time for my one evening visit. Quite often I have a visitor who shares my evening meal which is nicely prepared and cooked. The staff have been very good company and kept me amused.

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Review from Jay C (Niece of Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I simply can not rate Guild Care highly enough.
They conducted a lengthy and in-depth assessment of my aunt right at the very start, providing a detailed care plan around her needs. This was done with humour and compassion and was thoroughly professional.
Every single carer is exemplary. And Guild
has worked well to provide my aunt with the same carers each day whenever possible.
This is a highly professional organisation with dedicated and compassionate staff.
If you or perhaps a relative of yours needs some care and support in their own home, then absolutely go with Guild.
10/10 on every aspect.

Reply from Alice Westgate, Operations assistant at Guild Healthcare

Thank you for your kind words, this means the world to our team.


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Review from Sandra S (Daughter of Client) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received such excellent care from the team at Guild Healthcare. The company is staffed by the very best, loveliest of people. Each of the carers helping Mum was professional, kind, empathetic and thoughtful. It was very hard for Mum to accept the help that she needed at first but each member
of the team treated her with huge dignity and sensitivity so that she came to look forward to their visits. It gave us complete peace of mind to know that Mum was so very well looked after. The team took great care to include us in the planning of the care package and we were always kept fully informed. They were able to adapt the plan very quickly when Mum deteriorated and needed much more care. When outside agencies needed to be involved they acted on our behalf to get them engaged. We couldn't have asked for more from them. I can recommend this company completely and will be forever grateful that we found them.

Reply from Nikki Roden, Registered Manager at Guild Healthcare

Thank you for taking the time to leave such a wonderful review of the care provided to your Mum. I will be sure to pass your comments over to the team.


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Review from Eric S (Son of Client) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

High-quality environment, with very caring and efficient staff. Very good food made freshly every day, available in the dining room or can be taken in one's own apartment. Regular events throughout the year, where one can socialise, as well as the lunch times. This review refers to The Limes in Acle.
We have over ten years experience of this family-run organisation.

Reply from Nikki Roden, Homecare Manager at Guild Healthcare

Thank you for taking the time to leave a lovely review of our service. I will pass over your compliments to the team.


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Review from Sue C (Daughter of Client) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy with the care she receives. Thank you.

Reply from Philippa Allen, Registered Manager at Guild Healthcare

Thank you so much for taking the time to share your feedback on our care services. We are thrilled to hear that your mum is very happy with the care she receives. It is always encouraging to hear that our efforts are making a positive impact.


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Review from W G (Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are kind and helpful, also respectful. They have helped me resolve a number of issues I have had over the years as a service user - always quickly and efficiently.

Reply from Philippa Allen, Registered Manager at Guild Healthcare

Thank you for your kind words. It is always lovely for our team to receive positive feedback. We are glad you are happy with the service we provide.


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Review from Daphne H (Client) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All are very helpful and pleasant and willing to do anything, like cleaning, changing sheets, etc. Very reliable, keeping to times as much as possible.

Reply from Philippa Allen, Registered Manager at Guild Healthcare

Thank you so much for your kind words, this kind of feedback is gratefully received for the whole team. I am very pleased you are happy with the care we provide.


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Review from L S (Client) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have help to get up to get up at 8am, then helped to shower and dress. Carers are all helpful. I am assisted at bedtime and helped into bed.

Reply from Harry Day, Director at Guild Healthcare

Thank you for taking the time to leave a review for our team!


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Review from Chris L (Partner of Client) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the full time carer for my partner, I am well supported by the practical care for her and for advice and encouragement. She is treated with respect and warmth. Carers are on time and carry out all the tasks we need. I am completely happy with the organisation and confident that we have the best possible
service.

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Review from V S (Daughter of Client) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have always been really friendly, trustworthy, very caring towards dad, and will change shifts to accommodate any unexpected appointments etc.

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Review from R M (Client) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are courteous and reasonably prompt, if they were late would apologise. Staff gave the impression that they cared, it was not just a job.

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Review from Nicola J (Daughter of Client) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been receiving a morning care visit since October 2020. She has got to know the same staff well and they are always on time.
They prepare her breakfast, make her bed and have a chat, and are always cheerful and friendly.
Mum looks forward to her daily visit, and I feel confident that she is
being well cared for and trust that they would take appropriate action if needed.
Records are accurate and the service appears to be very well managed.
It is a great relief to the family that Mum is receiving such excellent care.

Reply from Alice Westgate, Operations assistant at Guild Healthcare

Thank you for your kind words, Nicola, this means so much to us all at Guild Healthcare.
I am really happy that you and your mother are pleased with the service provided.


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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Guild Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Guild Healthcare is calculated as follows: ( (65 Excellents x 5) + (13 Goods x 4) ) ÷ 78 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Guild Healthcare is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Philippa

Philippa Allen

Job Title: Registered Manager

Joined: 2016

Philippa Allen is the kind and caring Registered Manager at Guild Healthcare.


Philippa has worked in all aspects of care and is a true leader by example.


Philippa has worked for the company for over 6 years.


Daisy

Daisy Coe

Job Title: Care Manager

Joined: 2019

Daisy joined the company 3 years ago and is the care manager at the Guild healthcare - Acle branch.


Frequently Asked Questions about Guild Healthcare

What Type of Services does Guild Healthcare offer?

Guild Healthcare offers Home Care.

How many Carers does Guild Healthcare employ?

Guild Healthcare employs 52 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Guild Healthcare to verify any information. View our terms and conditions. Guild Healthcare has a Platinum Service – more info.