From £19.93 (domestic) £25.63 (personal)
Guild Care Home Care Service has a Review Score of 9.5 (9.515) out of 10, based on 9 reviews in the last 2 years. Over all time Guild Care Home Care Service has 21 reviews.
Review from D C (Daughter of Client) published on 13 March 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Lacey Thomas, Head of Home Care at Guild Care Home Care Service
Thank you so much for your thoughtful feedback about Guild Care. We are so pleased to hear that our carers were reliable, friendly and supportive for both your mother and your family. It's truly heartening to know that our team made a positive difference and we appreciate your understanding regarding occasional delays. I will be sure to pass on your kind words to the team - they will be delighted to hear them.
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Review from S S (Daughter of Client) published on 29 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Lacey Thomas, Head of Home Care at Guild Care Home Care Service
Thank you so much for your wonderful feedback about Guild Care. We are truly grateful to have had the opportunity to care for your dad and to hear that you found our team to be kind and caring. It's heart-warming to know that our support made a difference during this time. I will make sure to share your lovely comments with the entire team. If there's anything else we can do to support you and your family, please don't hesitate to reach out.
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Review from J L (Client) published on 12 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lacey Thomas, Head of Home Care at Guild Care Home Care Service
Thank you so much for your lovely feedback about Guild Care. We are delighted to hear that you've been impressed by the care and courtesy shown by our team. It's heartening to know that you look forward to our visits, and we're very grateful for your kind words. I'll make sure to share your comments with the whole team - they'll be so pleased to hear it! If there's anything else we can do to support you, please don't hesitate to get in touch.
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Review from David C (Client) published on 6 September 2024
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Overall Experience
5.0 out of 5
Reply from Lacey Thomas, Head of Home Care at Guild Care Home Care Service
Thank you so much for your kind words about Guild Care. We feel truly honoured to have cared for your wife, and it's wonderful to hear that you continue to feel supported by our team. It's lovely to know that our carers have become like old friends to you and that their visits bring you comfort. Your recommendation means a great deal to us, and I will make sure to share your feedback with the whole team. If there is ever anything more we can do to support you, please don't hesitate to get in touch.
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Review from S S (Client) published on 4 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lacey Thomas, Head of Home Care at Guild Care Home Care Service
Thank you for your kind words about Guild Care Home Care Service. I'm delighted to hear that you've found our team to be cooperative and supportive throughout your time with us. It's wonderful to know that our carers have consistently been caring, helpful and positive in their approach. Your feedback is greatly appreciated and I will make sure to share it with the entire team. If there's anything more we can do to continue supporting you, please don't hesitate to reach out.
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Review from A S (Client) published on 3 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lacey Thomas, Head of Home Care at Guild Care Home Care Service
Thank you for your kind words about Guild Care Home Care Service. I'm delighted to hear that you've had such a positive experience with our carers, even when different team members are supporting you on various days. We strive to ensure that all our carers provide the same high level of care and support and it's wonderful to know that this has been your experience. Your feedback is very much appreciated and I'll be sure to share it with the entire team. If there's anything more we can do to assist you, please don't hesitate to let us know.
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Review from S J (Client) published on 3 September 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Lacey Thomas, Head of Home Care at Guild Care Home Care Service
Thank you for taking the time to share your experience with Guild Care Home Care Service. I'm so pleased to hear that our carers have been consistently helpful and caring during their visits each morning to assist with your medication. We aim to provide reliable and compassionate care and it's wonderful to know that our team is making a positive impact on your daily routine. Your feedback is greatly appreciated and I will be sure to pass on your kind words to our carers. If there's anything more we can do to support you, please don't hesitate to reach out.
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Review from Linda G (Client) published on 2 September 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Lacey Thomas, Head of Home Care at Guild Care Home Care Service
Thank you so much for your wonderful review of Guild Care Home Care Service. I'm thrilled to hear that our team has supported you so well over the past five years, helping you maintain your independence while providing the care and companionship you need. It's great to know that you've been able to build a consistent and trusting relationship with your carer and that their professionalism, respect and friendship have made a positive difference in your life. Your feedback is incredibly valuable to us and I will certainly share your kind words with the entire team. We are committed to providing the highest quality of care and it's heartening to hear that we are achieving that goal. If there's anything more we can do to continue supporting you, please don't hesitate to let us know.
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Review from T G (Wife of Client) published on 29 August 2024
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4.0 out of 5
Reply from Lacey Thomas, Head of Home Care at Guild Care Home Care Service
Thank you so much for sharing your experience with Guild Care Home Care Service. I'm thrilled to hear that, in just over a month, our team has made such a positive impact on your husband's life. It's wonderful to know that the care he has received has been not only effective but also delivered with kindness and dignity. I'm especially glad to hear that our carers have taken the time to engage him in conversations about his passions, like music, photography and his dogs, helping to bring out his personality and interests. Your feedback means a great deal to us and I will be sure to pass on your kind words to our carers. If there's anything more we can do to support your husband, please don't hesitate to reach out.
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Review from A W (Client) published on 16 February 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Samantha Philpott, Head of Communications and Marketing at Guild Care Home Care Service
Thank you for your review we are glad that are satisfied with our service. We are currently reviewing our rostering systems to ensure that customers get the right information on their visits and are advised of any changes. We have recently contacted all our customers about our extended office opening hours and commitment to improve communication and rostering.
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Review from H C (Daughter of Client) published on 16 February 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Samantha Philpott, Head of Communications and Marketing at Guild Care Home Care Service
Thank you for your review we are glad that you find our staff kind and friendly. We are currently reviewing our management processes and rostering systems to ensure that customers get the right information on their visits and are advised of any changes. We have recently contacted all our customers about our extended office opening hours and commitment to improve communication and rostering.
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Review from Jenny R (Wife of Client) published on 16 February 2018
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
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Review from Donald H (Son of Client) published on 15 February 2018
Submitted via Postal Card •
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5.0 out of 5
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Review from M F (Daughter of Client) published on 15 February 2018
Submitted via Postal Card •
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4.0 out of 5
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Review from M G (Client) published on 15 February 2018
Submitted via Postal Card •
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5.0 out of 5
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Review from Edward J (Client) published on 15 February 2018
Submitted via Postal Card •
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5.0 out of 5
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Review from M F (Client) published on 15 February 2018
Submitted via Postal Card •
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4.0 out of 5
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Review from Mary B (Client) published on 15 February 2018
Submitted via Postal Card •
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4.0 out of 5
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Review from K G (Client) published on 15 February 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from David C (Husband of Client) published on 15 February 2018
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 9.5 (9.515) out of 10 for Guild Care Home Care Service is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.615 for Guild Care Home Care Service is calculated as follows: ( (33 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 52 Ratings = 4.615
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Guild Care Home Care Service is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Head of Home Care
I’m a passionate leader in the domiciliary care sector, with over 20 years of experience in Health and Social Care. After moving from Wales in 2017, I was incredibly fortunate to find this wonderful charity and become part of its journey. My heart lies in supporting people to live independently in their own homes, and I’ve had the privilege of holding the position of Registered Manager for three years before progressing to Head of Home Care. We take great pride in providing an outstanding service, always going the extra mile to support those in our care. With a deep understanding of CQC standards, I’m immensely proud to lead such an experienced and dedicated team, who share my commitment to making a difference every day.
Job Title: Home Care Manager
I have been a dedicated member of Guild Care since 2017, embracing various roles that have allowed me to grow and excel within the organisation. My journey began as a Home Help, where I discovered my passion for hands-on care. This led me to transition into Home Care, where I could further support our clients in a more direct capacity. Over the years, I have served as a Care Coordinator and Care Needs Coordinator within our care homes, eventually taking on the role of Service Manager at our supported living establishment.
In February 2024, I returned to Home Care, where my true passion lies. I am committed to ensuring that our clients receive the highest quality of support, always striving to meet their unique needs with compassion and professionalism. My dedication to doing what is right for those we support drives me to continually enhance our services and uphold the standards that Guild Care is known for.
Job Title: Home Care Recruitment Specialist
I am the dedicated recruiter at Guild Care, specialising in hiring carers and senior team members for our home care services. Since joining in 2021, I have focused on finding the best talent to support our clients. My role involves building strong, compassionate teams to ensure that every client receives the highest quality care. My passion for helping others drives my commitment to Guild Care’s mission.
Job Title: Care Coordinator
I bring 25 years of experience in the care sector to my role at Guild Care. As a Care Coordinator, my focus is on ensuring that client's needs are met and that their preferred visit times are arranged. I find it incredibly rewarding to know that I am making a difference in someone’s day.
Job Title: Care Coordinator
I have worked in the care sector for around 3 years and am currently working as one of the Care Coordinators at Guild Care. My role involves ensuring that all clients receive their care calls on time and that their needs are consistently met. I thoroughly enjoy providing care and support to both clients and staff, as I truly flourish when helping others. Since joining Guild Care in July 2024, I’ve been excited to be part of such an amazing team, delivering excellent care throughout Worthing and the wider area.
Job Title: Field Care Manager
I’m Donna-Marie, and I’m thrilled to have recently joined Guild Care. With 7 years of experience in the care sector, I’m passionate about making a positive difference in the lives of those we support. In my role as Field Care Manager, I have the privilege of meeting new clients and long-standing service users alike, combining my time between working in the community and in the office.
As a qualified trainer, I also have the opportunity to support and develop the skills of our fantastic team, which is both fun and rewarding. Guild Care offers a brilliant work-life balance, and I’m proud to be part of such a friendly, supportive team dedicated to delivering high-quality care every day.
Job Title: Domiciliary Care Coordinator
My name is Lulu, and I’ve had the pleasure of working with Guild Care since July 2002. Coming from a completely different background, I had never worked in the care sector before, but joining the homecare team has been an incredibly rewarding experience.
In my role, I take on a variety of responsibilities, from conducting new needs assessments and client risk evaluations to carrying out medication and manual handling assessments. I also have the privilege of ensuring the competency of our wonderful team of home care workers in areas such as manual handling and medication.
Every day brings new challenges, but working with such a supportive and dedicated team makes it all worthwhile. I’ve seen many changes over the years, all for the better, and I’m proud to be part of such an incredible journey with Guild Care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Guild Care Home Care Service to verify any information. View our terms and conditions. Guild Care Home Care Service has a Platinum Service – more info.
