From £19.93 (domestic) £25.63 (personal)
Guild Care Home Care Service has a Review Score of 9.5 (9.515) out of 10, based on 9 reviews in the last 2 years. Over all time Guild Care Home Care Service has 21 reviews.
Review from Janis H (Daughter of Client) published on 4 January 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.5 (9.515) out of 10 for Guild Care Home Care Service is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.615 for Guild Care Home Care Service is calculated as follows: ( (33 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 52 Ratings = 4.615
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Guild Care Home Care Service is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Head of Home Care
I’m a passionate leader in the domiciliary care sector, with over 20 years of experience in Health and Social Care. After moving from Wales in 2017, I was incredibly fortunate to find this wonderful charity and become part of its journey. My heart lies in supporting people to live independently in their own homes, and I’ve had the privilege of holding the position of Registered Manager for three years before progressing to Head of Home Care. We take great pride in providing an outstanding service, always going the extra mile to support those in our care. With a deep understanding of CQC standards, I’m immensely proud to lead such an experienced and dedicated team, who share my commitment to making a difference every day.
Job Title: Home Care Manager
I have been a dedicated member of Guild Care since 2017, embracing various roles that have allowed me to grow and excel within the organisation. My journey began as a Home Help, where I discovered my passion for hands-on care. This led me to transition into Home Care, where I could further support our clients in a more direct capacity. Over the years, I have served as a Care Coordinator and Care Needs Coordinator within our care homes, eventually taking on the role of Service Manager at our supported living establishment.
In February 2024, I returned to Home Care, where my true passion lies. I am committed to ensuring that our clients receive the highest quality of support, always striving to meet their unique needs with compassion and professionalism. My dedication to doing what is right for those we support drives me to continually enhance our services and uphold the standards that Guild Care is known for.
Job Title: Home Care Recruitment Specialist
I am the dedicated recruiter at Guild Care, specialising in hiring carers and senior team members for our home care services. Since joining in 2021, I have focused on finding the best talent to support our clients. My role involves building strong, compassionate teams to ensure that every client receives the highest quality care. My passion for helping others drives my commitment to Guild Care’s mission.
Job Title: Care Coordinator
I bring 25 years of experience in the care sector to my role at Guild Care. As a Care Coordinator, my focus is on ensuring that client's needs are met and that their preferred visit times are arranged. I find it incredibly rewarding to know that I am making a difference in someone’s day.
Job Title: Care Coordinator
I have worked in the care sector for around 3 years and am currently working as one of the Care Coordinators at Guild Care. My role involves ensuring that all clients receive their care calls on time and that their needs are consistently met. I thoroughly enjoy providing care and support to both clients and staff, as I truly flourish when helping others. Since joining Guild Care in July 2024, I’ve been excited to be part of such an amazing team, delivering excellent care throughout Worthing and the wider area.
Job Title: Field Care Manager
I’m Donna-Marie, and I’m thrilled to have recently joined Guild Care. With 7 years of experience in the care sector, I’m passionate about making a positive difference in the lives of those we support. In my role as Field Care Manager, I have the privilege of meeting new clients and long-standing service users alike, combining my time between working in the community and in the office.
As a qualified trainer, I also have the opportunity to support and develop the skills of our fantastic team, which is both fun and rewarding. Guild Care offers a brilliant work-life balance, and I’m proud to be part of such a friendly, supportive team dedicated to delivering high-quality care every day.
Job Title: Domiciliary Care Coordinator
My name is Lulu, and I’ve had the pleasure of working with Guild Care since July 2002. Coming from a completely different background, I had never worked in the care sector before, but joining the homecare team has been an incredibly rewarding experience.
In my role, I take on a variety of responsibilities, from conducting new needs assessments and client risk evaluations to carrying out medication and manual handling assessments. I also have the privilege of ensuring the competency of our wonderful team of home care workers in areas such as manual handling and medication.
Every day brings new challenges, but working with such a supportive and dedicated team makes it all worthwhile. I’ve seen many changes over the years, all for the better, and I’m proud to be part of such an incredible journey with Guild Care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Guild Care Home Care Service to verify any information. View our terms and conditions. Guild Care Home Care Service has a Platinum Service – more info.
