Review from James D (Son of Client) published on 10 November 2023
Submitted via Website • Report

Overall Experience

An amazing job. When you are going through one of the toughest of times you want people you can trust and more importantly, trust the advice of. I couldn’t thank the team more for what they did to ensure my mother was looked after and kept her dignity throughout.

Reply from Maryan Hassan, Marketing and Social Value Manager at Hartwig Care Ltd - Camden

Dear James, learning about the exceptional care your mother received during those challenging times touched us deeply. The team's dedication to going beyond just providing care to offering genuine compassion truly mirrors our commitment. In the midst of difficulties, the importance of trust and unwavering support becomes even more evident, and it's truly heartening to know that your mother experienced both.

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Review from Peter B (Brother of Client) published on 26 August 2022
Submitted via Website • Report

Overall Experience

We have been using Hartwig serviced since May 2021, for 24 hour care for my sister. Once the requirement was established, we have had two permanent individuals who have given sequential care. They have both given excellent care

Reply from Georgia Petch, Regional Marketing and Social Value Manager at Hartwig Care Ltd - Camden

We're delighted to hear that you're pleased with the quality of care being provided to your sister! Our greatest asset are our staff, so its fantastic to know they're doing a excellent job. Thank you for your feedback!

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Review from Robin C (Next of Kin) published on 12 July 2022
Submitted via Website • Report

Overall Experience

Useless in the first week, carers failed to attend twice one for the last visit of the day and once in the morning. The staff attending didn't know how to change the catheter bag, one carer was on their second day with the company and didn't know how to operate the bed and had no one in attendance with

them,
Night visit contracted to help to bed between 8pm and 9pm but continued to arrive at 7pm.
No consistency in staff provided so constant calls to the family for assistance in gaining access and providing care including training carers on site. 5 times on Sunday alone.
Local management said they would visit after the first failed visit but even then did not keep the appointment, no reason given or call to cancel.

Reply from Georgia Petch, Regional Marketing and Social Value Manager at Hartwig Care Ltd - Camden

Hello Robin, thank you for taking the time to leave Hartwig Care a review. Your feedback is invaluable for our continuous improvement. We're deeply sorry that you were unhappy with the service provided on this occasion. Rest assured we will do everything in our power to ensure the eradication of any future issues. In order for us to take immediate action, please can you give the office a call and provide us with the name of your family member. Hartwig Care pride ourselves on the quality of our care teams, therefore if you have identified any further training needs of our care staff, this can be organised without hesitation. Furthermore, any visit times or queries can be addressed and adjusted to what suits you best. We look forward to making positive changes and restoring your faith in Hartwig Care.

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Review from Patricia S (Niece of Client) published on 30 March 2021
Submitted via Website • Report

Overall Experience

We engaged the Hartwig Care - Camden in 2017 to provide home care for our aunt after a bad fall. Her closest relatives live abroad and we were dependent on reliable and professional care for her in the home. The initial care package was a few hours a week but gradually augmented as her mobility greatly

declined and her frailty increased, and when she died at one hundred and three, Hartwig Care - Camden carers were with her round the clock. We can vouch for the high professional standards and caring attitudes of all Hartwig Care - Camden employees, their expertise in personal care, household tasks and providing nutritious meals. The office was always available, especially during various hospital stays, the organisation was excellent and the carers couldn’t have been more attentive. Our aunt was closely monitored at all times, especially towards the end of her life. The fact that she was able to remain in her own home right up to the end was due in no small part to the commitment and combined efforts of Hartwig Care - Camden carers and managers.

Reply from Eryn Fyson, Graduate Management Trainee at Hartwig Care Ltd - Camden

Good Morning Patricia,

Thank you for taking the time to leave us such a kind review. I am really glad to hear that both yourself and your Aunt had such a positive experience with our office and care staff. Hartwig Care really value their Service User's and their family's feedback and I will pass on the lovely comments to your Aunt's manager and team.

Thank you once again,

Eryn

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Review from Jonathan B (Son of Client) published on 24 March 2021
Submitted via Website • Report

Overall Experience

Hartwig Care - Camden have been involved in my parents care for several years. My father who was pretty fit physically and pin sharp mentally, gradually and slightly grudgingly needed more and more help in looking after my mother, who is neither of those things. Harwigs Care - Camden carers provided

that help. When he died last year aged ninety one, I became responsible for my mothers care. I have always promised my mother that she would see her days out in her home and that would not have been possible without the wonderful and genuine care provided by Hartwigs Care - Camden employees. My mother receives twenty four hour care in her home, from strangers but they are not because she reliably receives care from the same people and in the framework my father helped to organise, I know that she is in a good place. Thank you.

Reply from Eryn Fyson, Graduate Management Trainee at Hartwig Care Ltd - Camden

Good Morning Jonathan,

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience of Hartwig Care with us. The team have really enjoyed caring for your family and we will continue to work hard to achieve a high standard of care for your mother.

Kind Regards,

Eryn

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Review from Alison M (Power of Attorney of Client) published on 24 March 2021
Submitted via Website • Report

Overall Experience

They have been so helpful and always at the end of the phone/email.
The carers are caring and really know the client well. Whenever the client is slightly unwell or something needs doing they know what to do and get the right kind of attention as soon as possible. Feel really confident in their care

that they look after her well.

Reply from Eryn Fyson, Graduate Management Trainee at Hartwig Care Ltd - Camden

Good Morning Alison,

We are so grateful for your kind words. Thank you for sharing your review with us. I will pass on your positive review to the team as I am sure they would love to hear this feedback.

Kind Regards,

Eryn

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Review from Karen (Daughter of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience

My frail and elderly father has been in the care of Hartwig for many years now and I have always found the carers to be extremely reliable. They arrive on time and communicate with me as part of a team, often going above and beyond their duties. My father has had the same small team of regular carers

twice a day, seven days a week which is very reassuring for him and me. The office are quick to respond if there are any issues and have been helpful in dealing with doctors and other agencies on my father's behalf. I would recommend them without hesitation.

Reply from Eryn Fyson, Graduate Management Trainee at Hartwig Care Ltd - Camden

Good Morning Karen,

Thank you for leaving us a wonderful review. I am happy to hear that your father is receiving quality care and I will pass your feedback onto the team. Thank you again for taking the time to leave us a review and we are glad that you would recommend Hartwig Care Services. Our team will continue to provide the best quality care for your father.

Kind Regards,
Eryn

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Review from Cath R (Niece of Client) published on 12 March 2021
Submitted via Website • Report

Overall Experience

My aunt has received care over the past few years and has had consistent Carers with little change in staffing which has enabled her to build up an excellent relationship with her Carer’s. The management have always been responsive to any change in my aunt’s circumstance and have offered good advice

regarding suitable care packages. Living at a distance (and with limited contact during the Pandemic), I have been so reassured by the care given and confident that any concerns regarding my aunt will be brought to my attention. I would highly recommend Hartwig Care.

Reply from Eryn Fyson, Graduate Management Trainee at Hartwig Care Ltd - Camden

Good Morning,

That is wonderful to hear that your Aunt has a great relationship with her carers and I will pass on your review to the relevant care manager. If there is anything that you need further in regards to feeling more connected with your Aunt, even remotely, we would be glad to help.

Thank you for taking the time to leave us a review, we really appreciate it!

Kind Regards,

Eryn

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Review from Roger B (Friend of Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience

Very responsive to the particular needs of the client. The transfer from another service provider was handled with great tact and professionalism and the manager responsible demonstrated by her actions a very genuine concern for the well-being of the client.

Reply from Eryn Fyson, Graduate Management Trainee at Hartwig Care Ltd - Camden

Good Afternoon,

Thank you for taking the time to leave us a review! As a company, we appreciate feedback and are extremely happy that you are pleased with our service.

As always we will work hard to deliver the level of professionalism and care that you and your friend deserve.

Kind Regards,

Eryn

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Review from Catherine D (Sister of Client) published on 19 January 2021
Submitted via Website • Report

Overall Experience

One of my sister’s carers has tested positive for COVID-19. Hartwig Care will give my family the test kits but refusing to help us after that which also includes my sister, their client. My sister has a heart problem and suffers from Friedreich's Ataxia and needs a lot of care. I’m disgusted that

Hartwig Care's attitude is it’s not their responsibility.

Reply from Eryn Fyson, Operations Manager at Hartwig Care Ltd - Camden

Thank you for your feedback. We would like to clarify that we are not responsible for testing next of kin who do not reside with our service users. We also assist with booking tests for vulnerable service users when this is expressly requested if they show symptoms – this is not the case here. The test kits are for our staff alone. In delivering these kits to you; we are going above and beyond in assisting your family get tested.
We will like to reassure you of our continued commitment to providing safe care for our service users

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Review from Fahim (Son of Client) published on 14 December 2020
Submitted via Website • Report

Overall Experience

Absolutely the worst experience with this care company, the level of care my father is receiving is horrendous, the carers are late every shift, they attend at the wrong times and when asked why they are late one carers response to being 30 minutes late was 'I can't fly here'. All this has been raised

to the managers.
One manager is not helpful whatsoever. When requested a call back he called but did not leave a message and did not try and call back. When told about the fact that staff were rude, his response was they are working on giving carers more travel time. Completely ignores all other issues.
I would advise you to stay away from this company. Do not leave your loved one in their care.

Reply from Eryn Fyson, Operations Assistant at Hartwig Care Ltd - Camden

Good Afternoon Fahim,
I can only apologise that you felt you experienced inadequate care with Hartwig Care. Having carers attend visits at the wrong time is completely unacceptable and I can reassure you that this case is being taken very seriously by senior management.
Following this review, as you are aware, we have had extensive phone calls with yourself and aim to achieve the highest level of care for your family member.
As a company, we have removed carers that you were unhappy with and will work closely with yourself to ensure that all care workers visiting your family member report to the care manager if they are running late. Also, our monitoring team have been informed to include this package of care on their watch list.
For further concerns, we will arrange a one to one with the care manager.

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Review from S O (Client) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience

They are very caring and a lovely team. They helped me to read and write again as well. They make me very happy.

Reply from Eryn Fyson, Graduate Management Trainee at Hartwig Care Ltd - Camden

Many thanks for your wonderful review, we are very happy to hear that you are content with our services.

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Review from I E (Client) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience

I am very happy with the carers I have, and I like that I am given a regular carer. It is valuable to other clients that do like routine.

Reply from Eryn Fyson, Graduate Management Trainee at Hartwig Care Ltd - Camden

Thank you for your kind response, our team will strive to continue to support you in the future. Thank you for using Hartwig Care as your provider.

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Review from Shannon M (Client) published on 7 October 2019
Submitted via Website • Report

Overall Experience

This care company is second to none, they cater for my every need, always professional, the carers are dedicated and very empathetic people. I would definitely recommend this company. Whether you're a loved one or the client, Hartwig is a reliable and safe company.

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Review from Nicola E (Goddaughter of Client) published on 30 September 2019
Submitted via Website • Report

Overall Experience

Hartwig has provided excellent care and support for over 18 months for my elderly godmother, who has severe Dementia. The care they provide allows my godmother to stay comfortably in her own home, which she would prefer. Hartwig provides one to one care for her and provides a totally managed service.

I have found them to be flexible, trustworthy, reliable and caring. The management staff, are always available when I need to contact them to discuss my godmother's situation. I am very happy with the excellent care and support they give to my godmother and the support that they give to me.

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Review from Michelle W (Granddaughter of Client) published on 24 September 2019
Submitted via Website • Report

Overall Experience

I think overall Hartwig perform to an adequate level. There is an eclectic mix of staff. One of the problems I have encountered is a lack of communication between departments. Lack of communication doesn’t bode well when running a busy care agency. Most of the staff are friendly and approachable and

incredibly helpful. It is imperative as a family that we feel that my grandmother is supported to the highest possible standards. We need peace of mind when carers are coming and going that they will do the best by my grandmother. She is extremely vulnerable.

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Hartwig Care Ltd - Camden

Care Provided by Hartwig Care Ltd - Camden

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Funding & Fees Guide for Hartwig Care Ltd - Camden