Hartwig Care Ltd - Weybridge

Suites 1 The Monument, 45-47 Monument Hill, Weybridge KT13 8RN
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10 27 Reviews
  • Hartwig Care Ltd - Weybridge, Weybridge
Hartwig Care Services Ltd, Weybridge, offers professional social and personal care services to any adult needing assistance and support to remain living independently in their own home.

Their staff have an excellent reputation with customers, families, local authorities and GPs.

Staff adopt a proactive, personalised and friendly approach in the assessment and planning of the services to provide the best service.

Staff also work with customers to promote independence, encouraging them to continue doing as much for themselves as they can.

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Care Provided by Hartwig Care Ltd - Weybridge

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Maxine Freeman (Registered Manager)

Funding & Fees Guide for Hartwig Care Ltd - Weybridge

  • Prices

  • Starting from £27.68

  • New Service – Couples Care


    Further details available upon request


    Hartwig is committed to providing high-quality care services at reasonable prices in the greater London area. Our prices reflect our respect for our care workers, who receive the London Living wage and compensation for their travel time and expenses.


    We also invest in a team of dedicated care managers and support staff who work from our Camden offices and other locations to ensure the best possible care and support for our clients.


    Furthermore, our prices include the cost of maintaining the latest software that guarantees the safety of our service users and allows their relatives to monitor their well-being.


    Our fees are not fixed and depend on the type and extent of care that you require. Therefore, we cannot give you a quote without first conducting a thorough assessment of your situation and needs. We hope you understand that this is necessary to provide you with the best possible service and care.

Hartwig Care Ltd - Weybridge Reviews (27)

Total of 27, showing 1-20
10

Hartwig Care Ltd - Weybridge has a Review Score of 10 (9.972) out of 10, based on 18 reviews in the last 2 years. Over all time Hartwig Care Ltd - Weybridge has 27 reviews.

Overall Experience

  • 24
  • 3
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Date Published

27
3
14
18
9

Review from D M (Friend of Client) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and understanding care, over and above what was expected. Carers went the extra mile.
Office staff are patient and friendly.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Weybridge

Thank you so much for your kind words. We are thrilled to hear that you had such a positive experience dealing with our care team. Our carers and office staff strive to provide exceptional service and support. We will be sure to pass along your compliments to the entire team. Your feedback is greatly appreciated.


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Review from Joan E (Partner of Client) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used Hartwig services for some considerable time and found the service reliable, the assistants were considerate, helpful and willing to undertake any task, and the management were considerate in making sure I had the right team for my needs. Overall I was very satisfied indeed with the service provided.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Weybridge

Thank you so much for your kind and thoughtful review! We are delighted to hear that you found our service reliable and our team both considerate and helpful. Ensuring you have the perfect team to meet your needs is our top priority, and we are thrilled to know our efforts have made a positive impact. Your satisfaction means a lot to us, and that is why we maintain the highest standards of care. Thank you for choosing Hartwig Care.


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Review from J S (Daughter of Client) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I am pleased with the carers. They are very good with my mum. Friendly and efficient.

Reply from Sareena Jordamovic, Business Manager at Hartwig Care Ltd - Weybridge

Thank you for your positive feedback! We're delighted to hear that you are pleased with our carers and that they are providing friendly and efficient care for your mum. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. If you have any further comments or suggestions, please don't hesitate to let us know. We're here to help!


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Review from G C (Client) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had excellent service from my current carers.

Reply from Sareena Jordamovic, Operations at Hartwig Care Ltd - Weybridge

Thank you for your feedback! We're happy to hear that you are pleased with our service. Your satisfaction is our priority, and we appreciate your positive comments. Should you require anything further, please do not hesitate to contact us.


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Review from J S (Daughter of Client) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service and good staff.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Weybridge

Thank you for your kind words and the time you took to share your experience with us. We are delighted to hear that you found our service to be very good and our staff commendable. It is always heartening to receive positive feedback from our client's families, as it reaffirms our commitment to providing exceptional care. We look forward to continuing to serve you and your loved ones with the same dedication and quality.


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Review from K L (Next of Kin) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the team at Hartwig, Weybridge. The care workers go above and beyond for the client and are so patient with him. Everything from the care given right to speaking to the office staff directly is always easy and a pleasure.
All the staff are wonderful and we thank you so much
for everything you do.

Reply from Sareena Jordamovic, Business Manager at Hartwig Care Ltd - Weybridge

Thank you for sharing your positive feedback! We greatly appreciate your kind words. Our dedicated care workers take pride in going above and beyond for our clients, and their patience is commendable. It's heartwarming to hear that everything, from the care provided to interactions with our office staff, has been a pleasure for you. We're grateful for your trust and support, and we'll continue to strive for excellence. If there's anything else you need, feel free to reach out.


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Review from P T (Son of Client) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the team at Hartwig who provided in-care service for our Mum during the last few weeks of her life. She was treated with love and kindness by her carer, and we were kept regularly informed of Mum's condition. Thank you again to all the team.

Reply from Sareena Jordamovic, Business Manager at Hartwig Care Ltd - Weybridge

Thank you for sharing your experience with Hartwig Care. It is lovely to hear that your Mum received compassionate care during her final weeks, we wish you all the best, and may she rest in peace. Please feel free to reach out if you need anything.


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Review from T W (Client) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with them all.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Weybridge

Thank you for taking the time to share your experience with us. We are delighted to hear that our services have positively impacted your life and helped you achieve more independence. Your feedback is invaluable to us as it helps us to continue improving and delivering the high-quality care we strive for. We cherish your generous comments and are eager to maintain our support for you.


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Review from Robert B (Son of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been very happy with the team at Hartwig who have been helping to look after her at home for the last year. It was a little bit of a challenge initially as Mum didn't feel she needed help but both the Management team and the carers were very patient and helpful and it wasn't long before she
settled down and has been happy with the help she has from them ever since.
The carers and management team are all very pleasant and very easy to talk to and they deal with any concerns immediately. We are very happy with them and would recommend them to anyone who needs help and support.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Weybridge

Thank you for sharing your mother's positive experience with us. We are delighted to hear that our team's patience and dedication have made a significant difference in your mother's life. Our commitment to providing compassionate and responsive care is at the heart of what we do, and it's gratifying to know that this has been reflected in the service your mother received. We appreciate your positive feedback and recommendation.


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Review from J H (Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the service that Hartwig give me.
They support me to do things I can't do myself. Since they have been with me I have been able to do much more than I could before. I'm so grateful for the help they provide me.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Weybridge

We are thrilled to hear that our services have made a significant difference in your life. Our team is dedicated to providing support that empowers our clients, and it's gratifying to know that we've been able to assist you in achieving more independence. We deeply appreciate your gratitude, and we look forward to continuing to serve you with the same level of care and dedication.


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Review from M G (Husband of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartwig Care Ltd (Weybridge Brunch) has been my home care provider since 2021. Up to date, they have provided me with excellent service and good quality care plan and they have chosen a suitable and caring career for us.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Weybridge

Thank you for your kind words and for choosing Hartwig Care as your care provider. We are thrilled to hear that our services have met your expectations. We are committed to providing a high-quality care plan tailored to each of our client's needs, and we take great care in selecting experienced and compassionate care workers to assist your wife at home. Your satisfaction is our top priority, and we look forward to continuing to serve you with excellence.


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Review from Jacinta N (Wife of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been having Hartwig carers since February 2024 to help with my husband's care. I had a personal recommendation from someone who had used them until their wife passed away. The lead carer we have is excellent. He always arrives promptly or will telephone me in the very unlikely event of any
delay. My husband's speech is not good, so he finds it difficult to engage with anyone. However, the carer takes every opportunity to get my husband engaged which I did not expect. The care, compassion, dignity for my husband, and pure jolliness of the carer are beyond what I had expected.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Weybridge

We are deeply touched by your kind words and grateful for the trust you have placed in us to provide care for your husband. It's our privilege to support your family with dedication, compassion, and a touch of joy. We believe in making every interaction meaningful and are glad to hear that our efforts have resonated with you. Your feedback is invaluable and inspires us to continue making a positive difference every day. Thank you for sharing your heartfelt experience with us.


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Review from Belinda H (Daughter of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My initial contact with Hartwig was as a referral from hospital, after that I always requested that it was Hartwig that supplied my mum's care. When we started self-funding it was Hartwig that I chose. The management team have always been incredibly supportive to myself and Mum, overseeing discharges
out of hospital after long stays, generally helping and assisting wherever they can and always being super reactive. All the carers are kind and efficient with a number of them really going out of their way to help me when things have been challenging, staying with Mum after a fall when I couldn't be there quickly, encouraging Mum to be more mobile and generally making a huge effort to keep Mum's spirits up when she's been down. They have been such a support to us and we are sorry to be parting company, but Mum is off to a Care Home in the hope she will have more company. I would recommend Hartwig Weybridge to anyone, they have been amazing and we will miss them!

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Weybridge

Thank you for your heartfelt review. We are deeply touched by your kind words and grateful for the trust you have placed in Hartwig Care. It's been our honour to support your mum and provide care that not only meets her needs but also brings comfort and peace of mind to your family. As your mum transitions to a care home, we wish her all the best for this new chapter. Please know that we will always cherish the time we spent with your family. Your recommendation means a lot to us and we're here for you should you ever need our services again.


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Review from L P (Daughter of Client) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartwig Care has been a great help to my Father and his wife. He is not keen on having any home care visits but it's been fantastic to have a lead carer assigned who he can get to know and who goes out of her way to joke and chat with him to build a good rapport. Makes him feel comfortable and respected.

Reply from Sareena Jordamovic, Operations at Hartwig Care Ltd - Weybridge

That's wonderful to hear! We always pride ourselves on being an incredible care company that goes the extra mile. Having such attentive support not only makes life easier but also empowers our clients to maintain their independence. It's fantastic to hear that your father and his carer have a great relationship ensuring you receive the best care possible.


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Review from Gaynor F (Daughter of Client) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum had care from Hartwig for many years prior to moving into residential care - she was always so well cared for and her regular carers became friends as well as carers.
In the last few months they went above and beyond to help us keep her at home.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Weybridge

Thank you for your kind words and positive feedback. We are delighted to hear that your mum received excellent care from Hartwig Care and that our carers were able to build a trusting and friendly relationship with her. We are also glad that we could support you and your mum in her wish to stay at home as long as possible. We appreciate your trust in our services and we will continue providing high-quality care


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Review from Chris P (Stepson of Client) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hartwig team have been fantastic. They mobilised quickly to get care in place when my stepfather was discharged from hospital and have looked after him since with the care and attention you might expect from a close family. Nothing has phased them throughout my stepfather's progressive illness.
Should the need arise, we will call them first for any future care needs. I should have added their communication with us has been excellent.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Weybridge

Thank you for your kind words and positive feedback. We are glad to hear that our team has been able to provide high quality care for your stepfather and support him throughout his journey.


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Review from T G (Husband of Client) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For two years your help, support, and advice ensured that I was able to keep my wife at home. The level of service was beyond what I had hoped for. Everyone was so caring and compassionate. The level of support was faultless. This benefited not only my wife but all the family that had contact with carers.
Thank you seems insufficient for what we received.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Weybridge

We are truly touched by your heartfelt appreciation. It's immensely rewarding to know that our assistance over the past two years not only allowed your wife to stay at home but also brought comfort and support to your entire family. Our team is dedicated to providing compassionate care, and your kind words motivate us to continue delivering the highest level of service. Please know that your gratitude means the world to us. It has been an honour to be a part of your journey, and we're grateful for the trust you placed in us.


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Review from Janet E (Daughter of Client) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, efficiant, extremely kind and patient with my mum. A few went above and beyond their duties and showed so much love and consideration.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Weybridge

We would like to express our sincere gratitude for sharing your review. Your honesty is valued, and we are committed to maintaining our utmost efforts in delivering the best possible care.


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Review from June M (Client) assisted by family/friend published on 9 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall standards are good, but some staff need more training.

Reply from Maryan Hassan, Marketing and Social Value Manager at Hartwig Care Ltd - Weybridge

Thank you for taking the time to leave us a review. We really value your feedback as a service user and will take your comment and suggestion into account.


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Review from Nicola W (Daughter of Client) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was always greeted by carers, treated with care and spent time with him. I know by the way my father talked about the carers he was happy with them.
Very grateful knowing he was well cared for.

Reply from Eryn Fyson, Business Manager at Hartwig Care Ltd - Weybridge

Good Evening,
Thank you so much for your kind review. I will pass on your compliments to the team. I know that your father had a great relationship with his carers and we are really glad we could support him.
Kind Regards.


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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Hartwig Care Ltd - Weybridge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for Hartwig Care Ltd - Weybridge is calculated as follows: ( (104 Excellents x 5) + (3 Goods x 4) ) ÷ 107 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hartwig Care Ltd - Weybridge is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

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Maxine

Job Title: Registered Manager

Joined: 2021

In her capacity as the registered manager at Weybridge for Hartwig Care, Maxine has held the position for just over two years. She leads a remarkable team comprising dedicated care workers and office staff, all of whom provide crucial support in executing her responsibilities. With a wealth of experience in the field of care, Maxine's enduring passion lies in ensuring the well-being of individuals and advocating for personalised and compassionate treatment.


Oke

Oke Azubuike

Job Title: Operations Manager

Joined: 2022

Oke has over 20 Years’ experience working in the health and social care sector. He started his journey as a care worker whilst completing his degree and has since worked his way through teaching and assessing health and social care in further education colleges. He then joined the private sector initially as a care manager and progressed to operations manager.


Oke has led operations for businesses that provide both commissioned care and private care services, domiciliary and extra care services. Okehave supported registered managers through CQC registrations and inspections where they have achieved a minimum of Good in all areas. Oke has been involved in Greenwich mobilisation for Hartwig Care, and Lewisham-led provider mobilisation for Care Outlook (many years ago).


Oke holds Level 5 in Leadership for Health and Social Care and Children and Young People's Services, ILM Level 3 Diploma in Management, Diploma in Teaching in the Lifelong Learning Sector (Health and Social Care), and BSc in Computer Science


Frequently Asked Questions about Hartwig Care Ltd - Weybridge

What Type of Services does Hartwig Care Ltd - Weybridge offer?

Hartwig Care Ltd - Weybridge offers Home Care.

How many Carers does Hartwig Care Ltd - Weybridge employ?

Hartwig Care Ltd - Weybridge employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hartwig Care Ltd - Weybridge to verify any information. View our terms and conditions. Hartwig Care Ltd - Weybridge has a Platinum Service – more info.