Hartwig Care Ltd - Weybridge

Suites 1 The Monument, 45-47 Monument Hill, Weybridge KT13 8RN
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10 27 Reviews
  • Hartwig Care Ltd - Weybridge, Weybridge
Hartwig Care Services Ltd, Weybridge, offers professional social and personal care services to any adult needing assistance and support to remain living independently in their own home.

Their staff have an excellent reputation with customers, families, local authorities and GPs.

Staff adopt a proactive, personalised and friendly approach in the assessment and planning of the services to provide the best service.

Staff also work with customers to promote independence, encouraging them to continue doing as much for themselves as they can.

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Care Provided by Hartwig Care Ltd - Weybridge

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Maxine Freeman (Registered Manager)

Funding & Fees Guide for Hartwig Care Ltd - Weybridge

  • Prices

  • Starting from £27.68

  • New Service – Couples Care


    Further details available upon request


    Hartwig is committed to providing high-quality care services at reasonable prices in the greater London area. Our prices reflect our respect for our care workers, who receive the London Living wage and compensation for their travel time and expenses.


    We also invest in a team of dedicated care managers and support staff who work from our Camden offices and other locations to ensure the best possible care and support for our clients.


    Furthermore, our prices include the cost of maintaining the latest software that guarantees the safety of our service users and allows their relatives to monitor their well-being.


    Our fees are not fixed and depend on the type and extent of care that you require. Therefore, we cannot give you a quote without first conducting a thorough assessment of your situation and needs. We hope you understand that this is necessary to provide you with the best possible service and care.

Hartwig Care Ltd - Weybridge Reviews (27)

Total of 27, showing 21-27
10

Hartwig Care Ltd - Weybridge has a Review Score of 10 (9.972) out of 10, based on 18 reviews in the last 2 years. Over all time Hartwig Care Ltd - Weybridge has 27 reviews.

Overall Experience

  • 24
  • 3
  • 0
  • 0
  • 0

Date Published

27
3
14
18
9

Review from A D (Client) assisted by family/friend published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are friendly and cheerful, efficient and helpful. Office staff very helpful and know their users.

Reply from Eryn Fyson, Graduate Management Trainee at Hartwig Care Ltd - Weybridge

Thank you very much for taking the time to leave us a review, as a company we value the feedback we receive from our employees and Service Users. I am very glad that you feel supported by the office and will pass your compliments onto the carers.
Thank you once again for leaving such a wonderful review.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from J W (Client) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service.
Well pleased.

Reply from Eryn Fyson, Graduate Management Trainee at Hartwig Care Ltd - Weybridge

Good Afternoon,
It's Eryn here writing from Hartwig Care.
Thank you for taking the time to leave us a review. We are extremely happy that you have a positive review of our company and will work hard to keep up the standards of care you receive. Thank you again for the kind review.


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Management

Treated with Dignity

Value for Money

Review from B D (Client) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all aspects.

Reply from Eryn Fyson, Graduate Management Trainee at Hartwig Care Ltd - Weybridge

Good Afternoon,
It's Eryn from Hartwig Care, thank you for taking the time to leave us a review. We value your feedback as a client and will take your comments into account. We are very happy that you have received excellent care and we look forward to supporting you in the future.


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Treated with Dignity

Value for Money

Review from H T (Client) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, always kind and caring. Nothing is too much trouble.

Reply from Eryn Fyson, Graduate Management Trainee at Hartwig Care Ltd - Weybridge

Thank you very much for leaving us a review, we appreciate your honesty and will continue to work our hardest to provide the best care we can.


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Management

Treated with Dignity

Value for Money

Review from D C (Client) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are good at their job, and I am pleased with what they do for me. They always ask me if they can do more for me and they are good carers; always on time.

Reply from Eryn Fyson, Graduate Management Trainee at Hartwig Care Ltd - Weybridge

Thank you for taking the time to write us such a kind review. We really appreciate it and will pass on the compliments to our care workers.


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Management

Treated with Dignity

Value for Money

Review from June S (Client) published on 22 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good and they know what they are doing. They are very respectful but we still have a good laugh together. The carers are excellent.

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Treated with Dignity

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Review from Shannon M (Client) published on 22 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartwig Care is second to none, as a client I feel looked after with the highest level of professionalism from the carers. They are very caring and kind and care for you to the highest standards. From the office right through to the carers, this company is a Team and I have great communication with
everyone.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Hartwig Care Ltd - Weybridge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for Hartwig Care Ltd - Weybridge is calculated as follows: ( (104 Excellents x 5) + (3 Goods x 4) ) ÷ 107 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hartwig Care Ltd - Weybridge is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

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Maxine

Job Title: Registered Manager

Joined: 2021

In her capacity as the registered manager at Weybridge for Hartwig Care, Maxine has held the position for just over two years. She leads a remarkable team comprising dedicated care workers and office staff, all of whom provide crucial support in executing her responsibilities. With a wealth of experience in the field of care, Maxine's enduring passion lies in ensuring the well-being of individuals and advocating for personalised and compassionate treatment.


Oke

Oke Azubuike

Job Title: Operations Manager

Joined: 2022

Oke has over 20 Years’ experience working in the health and social care sector. He started his journey as a care worker whilst completing his degree and has since worked his way through teaching and assessing health and social care in further education colleges. He then joined the private sector initially as a care manager and progressed to operations manager.


Oke has led operations for businesses that provide both commissioned care and private care services, domiciliary and extra care services. Okehave supported registered managers through CQC registrations and inspections where they have achieved a minimum of Good in all areas. Oke has been involved in Greenwich mobilisation for Hartwig Care, and Lewisham-led provider mobilisation for Care Outlook (many years ago).


Oke holds Level 5 in Leadership for Health and Social Care and Children and Young People's Services, ILM Level 3 Diploma in Management, Diploma in Teaching in the Lifelong Learning Sector (Health and Social Care), and BSc in Computer Science


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