River Exe Healthcare (Exmouth)

34 Danby Terrace, Exmouth EX8 1QS
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8.9 4 Reviews
  • River Exe Healthcare (Exmouth), Exmouth
River Exe Healthcare has been a family run business since it started in 1986. It is committed to providing services of the highest quality with great emphasis placed on providing flexible care solutions tailored to each person.

River Exe Healthcare is dedicated to supporting people in the local community of East Devon stay safely, happily and fully supported in their own home. Covering Cullompton, Honiton, Ottery St Mary, Sidmouth, Axminster and Dunkeswell and the surrounding areas, they provide personalised in home care solutions.

From support with personal care, medication, meal preparation, shopping and accompanied visits out, to providing support for more complex conditions, packages can be created for long or short term periods.

The specialist team can support with a range of conditions including but not limited to;

- Airway Management
- Dementia
- Degenerative Conditions
- Brain Injuries
- End of Life Care
- Palliative Care
- Spinal Injuries

The care staff team are fully supported by a professional management team and an extensive training program to ensure they are kept up to date with the latest advances, techniques and best practices. All workers are directly employed by River Exe Healthcare who have a rigorous recruitment procedure to ensure the right staff are employed.

Becoming an extension of your family, River Exe Healthcare provide expert care of the highest standard that you can rely on.

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Care Provided by River Exe Healthcare (Exmouth)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Charlotte Thomas (Registered Manager)

Funding & Fees Guide for River Exe Healthcare (Exmouth)

  • Prices

  • From £20.00 per hour

River Exe Healthcare (Exmouth) Reviews (4)

8.9

River Exe Healthcare (Exmouth) has a Review Score of 8.9 (8.875) out of 10, based on 4 reviews in the last 2 years. Over all time River Exe Healthcare (Exmouth) has 4 reviews.

Overall Experience

  • 3
  • 1
  • 0
  • 0
  • 0

Date Published

4
0
1
4
0

Review from M C (Daughter-in-law of Client) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always kept informed and made aware of any problems. The office are quick to answer and extremely helpful.
When I needed extra care for my mother-in-law it was quickly and easily arranged. Giving me and her peace of mind.

Reply from Charlotte, Operations Manager at River Exe Healthcare (Exmouth)

Thank you so much for taking the time to leave us a review, it really means a lot to us. We are so pleased we are able to be there for you and your family and this time.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T C (Client) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Rover Exe Healthcare. They provide me with the care I need.

Reply from Charlotte, Registered Manager at River Exe Healthcare (Exmouth)

Thank you for taking the time to write us such a lovely review. I will pass on to all the members of the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B H (Client) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Satisfied.

Reply from Charlotte, Registered Manager at River Exe Healthcare (Exmouth)

Thank you for taking the time to write us such a lovely review. I will pass on to all the members of the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mary P (Client) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory all round.

Reply from Charlotte, Registered Manager at River Exe Healthcare (Exmouth)

Thank you for taking the time to write us such a lovely review. I will pass on to all the members of the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.9 (8.875)

Overview of Review Score

The Review Score of 8.9 (8.875) out of 10 for River Exe Healthcare (Exmouth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.625 for River Exe Healthcare (Exmouth) is calculated as follows: ( (15 Excellents x 5) + (9 Goods x 4) ) ÷ 24 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for River Exe Healthcare (Exmouth) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Charlotte

Charlotte Thomas

Job Title: Operations Manager

Joined: 2022

Charlotte is a registered nurse with over 13 years of experience, having worked across both acute and community services.


As Operations Manager, she is responsible for overseeing the organisation as a whole, ensuring its continued growth and development across all areas. She is ably supported by a dedicated team, working together to maintain the highest standards of care.


Her passion for the health and social care sector drives her commitment to delivering high-quality services. In her role, she strives to make a meaningful impact on the care provided to clients and the partnerships built with commissioners.


Frequently Asked Questions about River Exe Healthcare (Exmouth)

What Type of Services does River Exe Healthcare (Exmouth) offer?

River Exe Healthcare (Exmouth) offers Home Care.

How many Carers does River Exe Healthcare (Exmouth) employ?

River Exe Healthcare (Exmouth) employs 88 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact River Exe Healthcare (Exmouth) to verify any information. View our terms and conditions. River Exe Healthcare (Exmouth) has an Enhanced Service – more info.