HICA at Home - Grimsby

Allied House, Wilton Road, Grimsby DN36 4AW
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1.1 7 Reviews
  • HICA at Home - Grimsby, Grimsby
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Care Provided by HICA at Home - Grimsby

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • High Dependency Care, two carers attending
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Jo Walker (Manager)

Funding & Fees Guide for HICA at Home - Grimsby

  • Prices

  • 60 minutes call - £22.68
    30 minutes call - £14.58
    15 minutes call - £10.80
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HICA at Home - Grimsby Reviews (7)

1.1

HICA at Home - Grimsby has a Review Score of 1.1 (1.083) out of 10, based on 2 reviews in the last 2 years. Over all time HICA at Home - Grimsby has 7 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 0
  • 6

Date Published

7
0
0
2
5

Review from Kim B (Daughter-in-law of Client) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have never seen or heard a carer have such low regard for a client. Firstly all the care notes for a client should be on their phones. After saying shut up a minute, I need to concentrate. I would have been sacked. I hope they have a good insurer, I’m sure there’s going to be a massive if not fatal
mistake having people like her. I saw and heard everything myself. Then before she goes she says right I hope we’ve got them all right! Wow! After already having a meeting with the deputy manager and her friend. Supposedly everything has been sorted. I’d say far from from it. I am absolutely beyond angry, We were told no more doubles would be sent. A couple of days later 2 carers again, one sat on her phone and the other started to change her into a night dress in the living room. We rang the house and sorted that. Same old excuses, haven’t been before but outside she said she had. Give HICA a wide berth if you care for your loved ones. We’re lucky to already have cameras but we’re getting more.

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Review from David B (Son of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This week alone, the bed was left wet, it’s a good job as not one of the carers make the bed properly. My wife remakes the bed daily. Thought the 3 minute tea calls had stopped but today 2 carers came 1 washed the pots while the other watched and was in the house for less than 4 minutes. The office
didn’t send anyone for dinner today as it was cancelled. Wrong again, they were cancelled on Monday not Wednesday. Absolutely fuming but if you complain nothing gets done. I just hope the carers of today get the same sort of care when they get old and need help.

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Review from L T (Daughter-in-law of Client) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This is not acceptable - on arriving at my father-in-law's house last weekend the carers arrived at the same time. We parked our car, entered the house, and put the kettle on, and at this point, they appeared in the living room and said right we’re finished. We were shocked, they hardly had time to
even speak to my mother-in-law who was in bed. Just 5 minutes!
When we spoke with her she was in tears as she said she had told them she needed to go to the toilet but they had told her just to do it in her pad and was very uncomfortable with a stomach ache. My father-in-law was upset too as he tells us this is a regular occurrence, them just coming and going within a few minutes and not really tending to her needs and he said it made things worse as they never knew who would turn up or even if they’d turn up. He told us on one occasion recently that the carers had made their evening visit but not turned up until 1100am the next day. She has told me if she says anything they tell her to shut up.

Reply from Jo Walker, Manager at HICA at Home - Grimsby

This is being dealt with via our company complaints procedure.


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Review from D T (Son-in-law of Client) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The client pays for 3 half-hour sessions and one of 45 minutes. The sessions last between 5 and 10 minutes if you are lucky and the care plan obviously cannot be maintained. Different carers and times with often 15 hours between night and first-day visit. Waste of time phoning the head office. When
asked to be hoisted to the WC the reply is often "co it in your pad". I am sure there is a shortage of staff but HICA are still being paid for full-service delivery. There are, however, still a few carers that care and offer a reasonable service.

Reply from Jo Walker, Manager at HICA at Home - Grimsby

This is being dealt with via our company complaints procedure.


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Review from Lisa A (Friend of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Always different carers, and no set times. We would often have the three allocated calls a day within 4 and a half hours. Most carers did not follow the care plan. If you contacted the office for anything they never returned your phone call, or always said they would be on their way, they had been held
up as short of staff. I'm still waiting for a call back from last November. Most times meals would not be given, even though they were prepared, and often mistakes over medication.

Reply from Cameron Innes, Marketing and Communications Coordinator at HICA at Home - Grimsby

Thank you for the review. Any concerns are dealt with accordingly with family members, NOK/LPA.


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Review from Jan J (Daughter of Client) published on 15 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Don’t know why they send you an email with times on because they have never been on time. Always late up to two/three hours and sometimes don’t even turn up! When you ring up it’s always they're running a bit late or short-staffed, we’ve got a lot of poorly people! So is my Dad! It’s not the carer's
fault, I don’t blame them at all. They don’t get travel time and then get extra calls put on them. It’s the managers that are sat in the office! Wouldn’t recommend it at all!

Reply from Jo Walker, Manager at HICA at Home - Grimsby

Thank you for your review. Due to the unprecedented times we are still facing due to the Covid Pandemic, HICA are working closely with the Local Authorities to support the care delivery. Due to the current Covid situation, these concerns are resulting in care calls being late. We will raise these concerns also with the Local Authority.


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Review from Sally T (Daughter of Client) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My opinion has shot up because of the support offered by the Grimsby branch.
I understand I can't use names but the two people who went above and beyond last night to correct a mistake with my mum's medication made by either the surgery or the pharmacy were fantastic.
You know who you are!

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Current Review Score: 1.1 (1.083)

Overview of Review Score

The Review Score of 1.1 (1.083) out of 10 for HICA at Home - Grimsby is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.1 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.083 for HICA at Home - Grimsby is calculated as follows: ( (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 12 Ratings = 1.083

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for HICA at Home - Grimsby is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about HICA at Home - Grimsby

What Type of Services does HICA at Home - Grimsby offer?

HICA at Home - Grimsby offers Home Care.

How many Carers does HICA at Home - Grimsby employ?

HICA at Home - Grimsby employs 135 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact HICA at Home - Grimsby to verify any information. View our terms and conditions. HICA at Home - Grimsby has a Basic Service – more info.