HICA at Home - Hull

Unit 1-4, Anchor Court, 160 Francis Street, Hull HU2 8DT
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1 Review
  • HICA at Home - Hull, Hull
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Care Provided by HICA at Home - Hull

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Steph Simpkin (Manager)

Funding & Fees Guide for HICA at Home - Hull

  • Prices

  • 60 minutes call - £23.76
    30 minutes call - £14.26
    15 minutes call - £10.80
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HICA at Home - Hull Reviews (1)

Over all time HICA at Home - Hull has 1 review.

Overall Experience

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Date Published

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Review from Tristan E (Grandson of Client) published on 24 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I would never recommend this company. I received verbal abuse from a carer and I was accused of threatening her. This was untrue. I have four witnesses and also I caught her on CCTV being verbally abusive towards me using profanity and words of insults. I deem this to be very unprofessional and is most
definitely verbal abuse, also the care my grandmother received was unsatisfactory, never on time and never carried out the set tasks.

Reply from Cameron Innes, Marketing and Communications Coordinator at HICA at Home - Hull

We would like to thank the reviewer for raising this directly to the service. We are investigating accordingly, and will provide feedback as arranged. We welcome all comments, positive and negative as these help to ensure we provide the best service possible.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 29 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about HICA at Home - Hull

What Type of Services does HICA at Home - Hull offer?

HICA at Home - Hull offers Home Care.

How many Carers does HICA at Home - Hull employ?

HICA at Home - Hull employs 150 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact HICA at Home - Hull to verify any information. View our terms and conditions. HICA at Home - Hull has a Basic Service – more info.