Westminster Homecare (Braintree)

1a Cooper Drive, Springwood Industrial Estate, Braintree CM7 2RF
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3 Reviews
  • Westminster Homecare (Braintree), Braintree
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Care Provided by Westminster Homecare (Braintree)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Chloe Whitmore (Manager)

Funding & Fees Guide for Westminster Homecare (Braintree)

  • Prices

  • Starting from:
    £16.00 - ½ Hour rate
    £22.00 - ¾ Hour rate
    £26.00 - Hourly Rate (for 1+ hours)

  • Please contact the branch for more information
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Westminster Homecare (Braintree) Reviews (3)

Over all time Westminster Homecare (Braintree) has 3 reviews.

Overall Experience

  • 1
  • 1
  • 0
  • 0
  • 1

Date Published

3
0
0
0
3

Review from C G (Client) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm treated very well. She's reliable and trustworthy.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Martin W (Client) published on 18 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I wrote a review a little while ago but it has got worse. For 2 days I had no carers at all and nearly every day I get a no-show or late or early call. They stopped the cleaning they used to do without telling me and when I complain to the office, everyone I speak to says they are sorry and will sort
it out but it stays the same.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carl C (Client) published on 9 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a service user for six years and have witnessed the decline of the companies attitude towards its clients. There was a time when clients preferences were taken into consideration but not anymore it seems. This attitude has been adopted over the last 2 or 3 years and basically it's wrong.
People in a situation where they depend on carers to shower/dress/put them in bed and take care of their toiletry needs and personal hygiene find it very embarrassing and undignifying to have to go through the whole experience of exposing themselves and explaining there needs to a relative stranger. You build up a rapport with your regular carers and they know how to cater for all your personal needs. Their only concern seems to be for themselves and how to get the calls covered and think nothing of removing your regular carer and replacing them with someone who hasn't got a clue. It isn't the carers fault, they're just expected to get on with it. On the occasions this has happened I have contacted the relevant members of staff and received a negative like it or lump it response.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Westminster Homecare (Braintree)

What Type of Services does Westminster Homecare (Braintree) offer?

Westminster Homecare (Braintree) offers Home Care.

How many Carers does Westminster Homecare (Braintree) employ?

Westminster Homecare (Braintree) employs 55 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Westminster Homecare (Braintree) to verify any information. View our terms and conditions. Westminster Homecare (Braintree) has a Basic Service – more info.