What Type of Services does Sonder Home Care offer?

Sonder Home Care offers Home Care.

How many Carers does Sonder Home Care employ?

Sonder Home Care employs 70 carers.

Sonder Home Care, 2nd Floor, St Georges House, 25 Bridge Street, Walton-on-Thames, Surrey KT12 1AF

Review from Philip H (Son of Client) published on 26 February 2025
Submitted via Website • Report

Overall Experience

I chose Sonder Home Care to provide care for my mother on the basis of a recommendation, and their Outstanding CQC rating. Initially, this was to provide care and support on Sunday mornings to help her go to church: this went very well, and I was very impressed by the kindness and resourcefulness of

the carer. From November 2024, when her health got worse, the amount of care my mother needed rapidly increased. All the carers who visited were very competent with the physical side of the work, and also pleasant, friendly and able to communicate with and reassure my mother, whose dementia by this stage was moderately severe. The office staff have been extremely helpful throughout, showing a great deal of tolerance and flexibility in dealing with what were often very last-minute changes and requests for additional care. I am very happy indeed with the care that Mum has received.

Reply from John Dooley, Operations Manager at Sonder Home Care

Thank you for taking the time to give us a review. We will be sure to share your positive comments with our team.

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Review from D B (Husband of Client) published on 26 February 2025
Submitted via Website • Report

Overall Experience

We chose Sonder Homecare (which, at the time was part of Home Instead) to help me and other family members care for my wife because of their excellent reputation. We are extremely glad that we did so. The carers are all friendly, helpful and conscientious and come for their 4 visits a day at (or very

close to) the scheduled times despite the frequent traffic problems in the area. My wife took to the arrangement immediately and got to know some of the carers well while chatting with them. We wouldn't be able to manage without them.

Reply from John Dooley, Operations Manager at Sonder Home Care

Thank you for taking the time to give us a review. We will be sure to share your positive comments with our team.

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Review from Robert B (Son of Client) published on 14 February 2025
Submitted via Website • Report

Overall Experience

My mum has received care from Sonder Care for the last four years, beginning when I rang the office in desperation from my hospital bed when admitted for Covid during the pandemic. They swung into action with such professionalism and compassion and Mum has received the same high level of care since.

Dementia is making her life more and more challenging and the office have helped increase both her care and the frequency of that care whilst keeping it within her budget. Her primary care worker is an absolute gem who really understands her and with whom I have a very good working relationship. The office members, meanwhile, are friendly and really efficient, always quick to put any changes into place that will help both my Mum and myself. I strongly recommend this care company.

Reply from John Dooley, Operations Manager at Sonder Home Care

Thank you for taking the time to give us a review. We will be sure to share your positive comments with our team.

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Review from Julia W (Daughter of Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience

We chose this company 7 years ago because the administration was excellent and the company was large enough to be able to provide flexible care for my parents. They were very good at matching them with the right carers and were quick to adjust the number of visits required when situations changed. The

carers were wonderful: kind, caring and endlessly patient, enabling my parents to live at home for many more years than we expected. Mum and Dad would look forward to the visits. The app was really helpful in letting us know about each visit.

Reply from John Dooley, Operations Manager at Sonder Home Care

Thank you for taking the time to give us a review. We will be sure to share your positive comments with our team.

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Review from Liz D (Daughter of Client) published on 21 October 2024
Submitted via Website • Report

Overall Experience

I chose Sonder Home Care to help me provide care for my mother in her own home, based on a personal recommendation and the agency's 'Outstanding' rating from the CQC. I was not disappointed. The care provided was always good and usually, outstandingly so. The carers were kind, knowledgeable, reliable,

careful, courteous and really supportive, both to Mum and to me. The managers were understanding, helpful and flexible. They made every effort to ensure that most of the care was delivered by a small group of carers who got to know Mum well and responded quickly when I asked for increases in the number of visits and changes to the nature of the service needed. From the initial kindness I received from the member of staff who answered my first, tentative call to ask for some help, to the time when, sadly, Mum needed to move to be nearer her family, I felt that we were in very safe hands. An extremely difficult time for our family was made manageable. Thank you.

Reply from John Dooley, Operations Manager at Sonder Home Care

Thank you for taking the time to give us a review. We will be sure to share your positive comments with our team.

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Review from T L (Daughter of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience

Home Instead have been incredible to work with and was very professional and helpful right from the first meeting and beyond.
We appreciated how they were able to adapt to the schedule of care we needed for our mother and they kept us involved every step of the way as well as keeping my mother central

to everything.
The staff are fantastic, helpful, and kind and it was good that we had a team of regulars so my mother could get to know them.
The app is also brilliant as it was so reassuring to read the carer's reports and see that all of the agreed tasks were done and any notes on her status.
I highly recommend the company.

Reply from Damien Nolan, Owner at Sonder Home Care

Our guys said it was a pleasure to work with you in looking after your mum. Good luck with the next chapter, and if we can help in any way in the future do let us know. We will pass your thanks on to the rest of the team.

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Review from Navita S (Daughter of Client) published on 7 June 2024
Submitted via Website • Report

Overall Experience

It was a very stressful time when Mum was hospitalized and then when discharged, needed assistance at home. We were referred to Home Instead by a friend. The lady at the Elmbridge office has been understanding, empathetic and wonderful to work with right from the beginning. She understood Mum's need

and my (and my brother's) concern for her as we live overseas. This staff member has also been quick to address any of our concerns. The carers assisted with serving dinner, washing dishes, taking the bins out, and helping Mum get ready for bed. The carers have been great and Mum was particularly fond of three of the carers. The office staff have also been great and very responsive. My only recommendation would be to reduce the number of carers on rotation per client. Otherwise, the services from Home Instead have been good.

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Review from Brydon N (Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience

I benefited hugely from the Care provided to me by a charming carer who couldn’t do enough to help me. Being a few weeks on my own was a challenge and I appreciated the support I got from Home Instead at pretty short notice too.

Reply from Damien Nolan, Owner at Sonder Home Care

Thank you so much for the kind words, and we were glad to be of help. We will be sure to let the staff know.

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Review from Tracy P (Daughter of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience

It was an extremely stressful time leading up to Mum's Alzheimers diagnosis. Home Instead were recommended by the mental health team. Right from the outset when Kirstie came to meet Mum for an assessment I knew we were in good hands and felt like we had backup. Mum and myself were always shown great

respect and were very flexible and understanding. I can't recommend the care pros and the organisation highly enough.

Reply from Damien Nolan, Owner at Sonder Home Care

Thank you so much for your kind words, we will let the staff know.

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Review from Katie C (Daughter of Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience

We first started using Home Instead a few years ago when my mum was diagnosed with dementia. The large majority of carers we have used have been excellent. They were so kind and patient with my mum and always went above and beyond. If we experienced any problems, they were always quick to rectify them.

In particular, one staff member in particular has been amazing. She always spent time with my mum and never rushed her. She even came out late in the evening to put my mum to bed when she refused so many others. She also came out on Xmas day which we were so grateful for. We know if we ring Kirsty she will sort out any problem we have.
Sadly Mum's dementia deteriorated and she went into a home and then passed away on September 2022. We have continued to use Home Instead for my dad who is now living alone. Initially, we have had cleaners and now are having meals two days a week. Dad has a really good relationship with his carers, in particular with four carers, who are brilliant at their job.

Reply from Damien Nolan, Owner at Sonder Home Care

Thank you so much for the kind words, we will express your gratitude and kind words to all the staff.

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Review from Sara K (Daughter-in-law of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience

All the care pros are fabulous, polite, compassionate and everything you expect.
The office team are very helpful and respond to enquiries within a very good time frame. They try to accommodate your requests as best as possible.
Home Instead originally started caring for my mother-in-law and father-in-law.

Unfortunately, my father-in-law died earlier this year, the care pros made his last moment at home comfortable, they treated him with dignity and respect. They helped support the whole family at a very difficult time.

Reply from Damien Nolan, Owner at Sonder Home Care

Thank you for the kid words and we will pass them on to all the staff involved.

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Review from A W (Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience

Very approachable and kind staff. The office is always very responsive and understanding. We had to implement some unexpected changes to the care schedule which Home Instead managed with efficiency and efficacy.
Would recommend it highly.

Reply from Damien Nolan, Owner at Sonder Home Care

Thank you so much for your kind words. We will make sure that the staff know.

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Review from Alex R (Daughter of Client) published on 26 March 2024
Submitted via Website • Report

Overall Experience

I live a good distance away from Mum but when visiting I have met one of the Care Professionals and I found her to be excellent. Kind, caring, bright and cheerful and quick to assess Mum's needs and help her with whatever needed doing.
Mum told me she was very happy with Home Instead and enjoyed the

Care Professionals' company as well as their help. She said she found them all to be very easy to talk to.
I also noticed that the carers got on with tasks without needing to be asked.
All in all, a helpful and efficient service and I would definitely recommend Home Instead.

Reply from John Dooley, Operations Manager at Sonder Home Care

Thank you for your kind words, we will make sure to share your feedback with the all the team.

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Review from C H (Daughter of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience

We only had need of Home Instead services for a few short months sadly, however right from day 1 they were accommodating and supportive. They provided the right level of care for Mum's needs. All of the carers were kind, friendly and helpful.
A routine was established pretty quickly, which gave us

peace of mind when we couldn't be there.

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Review from Susan P (Nephew of Client) published on 6 November 2023
Submitted via Website • Report

Overall Experience

Our aunt had a wonderful team of carers who were always so caring and pleasant. We really felt that she was safe and looked after. As we were not distant we saw her most days and whenever we met the carers they were so nice and helpful.

Reply from Damien Nolan, Owner at Sonder Home Care

Thank you so much for your kind words and we will be sure to forward on the praise to our lovely team. Thank you.

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Review from J S (Son of Client) published on 2 October 2023
Submitted via Website • Report

Overall Experience

Reliable, trustworthy and good at communication. No problems and my mum was very happy. The staff need 'directing' a lot, but once a routine sets in, all good. It's good they can flex up and down and change times.

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Review from Lucinda C (Daughter of Client) published on 12 September 2023
Submitted via Website • Report

Overall Experience

This is our first experience of live-in care for my mum who has dementia. She was very reluctant to have anyone live in the house with her and took a lot of persuading that this was what was needed. Home Instead listened carefully to our concerns liaised closely with us and were very sympathetic as

to how we were going to introduce someone new into the home which is not easy with someone who has dementia. The carer was introduced to us and from the moment she arrived she fitted into my mother's life. She is cheerful, kind, and understanding of the dementia. She has also introduced new ideas to help make everyday tasks easier for my mother. She takes my mother out walking, they do activities together and my mother is being stimulated which is perfect for a dementia sufferer. I cannot recommend the staff at Home Instead (Elmbridge and East Spelthorne) more highly for their understanding and care at a time that is difficult for our family.

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Review from Nisar A (Next of Kin) published on 8 September 2023
Submitted via Website • Report

Overall Experience

We have used home instead for 4.5 years, overall service has been good obviously there were few carers less efficient than the others, I will say 80% of your staff was good or better.
My suggestion regarding time allocation clients should have options of half an hour or an hour depending on the needs

of an individual.

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Review from Sue B (Daughter of Client) published on 1 September 2023
Submitted via Website • Report

Overall Experience

Home Instead have provided my father with excellent care and support.
Both the manager and the carers were very caring and thoughtful.
The service was very professional and well-run. If a carer was going to be a little late for whatever reason, the manager would ring my father to explain and let him

know when his carer would arrive. (This only happened once or twice over the many months my father had help from Home Instead.)
Dad had the same carer every day except for one day a week which he appreciated as they got to know him and his routine.
Overall a very well-run company that I wouldn't hesitate to recommend.

Reply from Damien Nolan, Owner at Sonder Home Care

Thank you for your kind words, we will make sure to share your feedback with the all the team.

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Review from S N (Daughter of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience

Our experience with Home Instead was amazing! I contacted the team on a Saturday night as my father (86) had suddenly become very unwell but did not want to go to the hospital. He required round-the-clock care, and Home Instead (Elmbridge & East Spelthorne) arranged all of this in less than 24 hours

and sent us very kind and experienced carers who had my dad’s happiness and well-being at their heart. Everyone was always very professional, punctual, hard-working and willing to help us, as a family, to face a new reality. Within 48 hours, we had a proper care plan in place, and we couldn’t have felt better looked after. When my father deteriorated further and we had to go into hospital and he eventually passed away, Home Instead was very kind to not charge us for any unused hours. Given everything that hit us, this was a big relief financially for us. Thank you! My dad went into the hospital only because the care he required like IV fluids were not available to him at home. He would have much preferred to stay at home with carers.

Reply from Damien Nolan, Owner at Sonder Home Care

It was a short but rewarding meeting with you and your wider family. The best care comes from the family, we were just happy to support you. May he rest in peace.

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