Sonder Home Care

2nd Floor, St Georges House, 25 Bridge Street, Walton-on-Thames KT12 1AF
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9.9 88 Reviews
  • Sonder Home Care, Walton-on-Thames
Sonder Home Care provides a flexible care system to adults and older people with a wide range of needs, including companionship, personal care, help with household tasks and live in care.

A bespoke service is individually planned to suit each client, from a team of care professionals who prioritise compassion and empathy, including for adults with a diagnosis of dementia.

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Care Provided by Sonder Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Sonder Home Care
  • Person in charge
  • John Dooley (Registered Manager)

Funding & Fees Guide for Sonder Home Care

  • Prices

  • Cost is bespoke to the package you might need.
    Please call the office for information on different packages available.
    Hourly, overnight and live in.

Sonder Home Care Reviews (88)

Total of 88, showing 81-88
9.9

Sonder Home Care has a Review Score of 9.9 (9.871) out of 10, based on 24 reviews in the last 2 years. Over all time Sonder Home Care has 88 reviews.

Overall Experience

  • 83
  • 5
  • 0
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Date Published

88
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64

Review from Theresa S (Daughter of Client) published on 29 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been brilliant with Mum and provided support to my sister and I at a difficult time due to Mum’s failing health.

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Review from Mrs M (Daughter of Client) published on 27 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead came out within a few days to assess Dad and our needs. Within a few days, a care plan was put forward, along with carer details etc, a printable sheet to attach to dad's worktop of the carer visit schedule and photograph to help Dad with his Alzheimer's. After Dad's initial reluctance
at the start of his carer visits, Home Instead worked with us to help ease the transition gently and effectively, his carer has become part of the family. Dad now looks forward to seeing him every day twice a day and we can't speak too highly of him. He has been a godsend to us in looking after dad (while we are at work and looking after a young family), in administering his medication, housework and prompting dad where required in personal care. In addition and more importantly for us as a family, his carer is also taking dad out walking in the fresh air to aid his balance, making him his meals and getting in food where necessary, and generally being an excellent companion. A wonderful find!

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Review from William A (Husband of Client) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceedingly good and thoughtful care for client. Excellent support for carers. Remarkably good timekeeping. Willingness to take on many unexpected tasks. Always arrive with a smile.

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Review from Lorraine E (Daughter of Client) published on 23 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum receives exceptional care, caregivers are extremely caring, kind, patient, constantly look at ways to care for mum, e.g. Mum is now resisting food, caregivers are now giving mum her main meal at lunchtime rather than at 5 pm. Mum will be more responsive and able to eat her meals. Caregivers report
any concerns, family members notified and ambulances, doctors or other medical professionals are called as appropriate. Caregivers manage household tasks willingly and are pro-active regarding shopping (sending shopping lists to family) and putting it away. Caregivers collect medicines from the local pharmacy. In conclusion, I have total confidence with the care that is given and cannot praise enough all the staff for their care and commitment to Mum. Home Instead also provide support to my sister, brother in law and myself, give advice, assistance to us and sometimes just listen to us talk, which is a great help to us and instrumental in helping us cope with a very difficult situation.

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Review from Heather C (Daughter of Client) published on 25 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The approach of Home Instead carers and staff is one of both professionalism and dedication. They have taken great care of my mum ever since she has needed day to day support in her home. They react quickly to all requests she makes, but as importantly they have been proactive in contacting me in situations
where they feel she has an urgent requirement or where they feel that something may be amiss. If there is an immediate issue they often deal with the problem and then let me know afterwards that everything is ok. On many occasions they have gone over and above the normal duty of care in providing support and companionship. They are kind and courteous. I feel confident that if I ask them to monitor or react to something they will do there best to assist. I would certainly recommend their services to anyone with an elderly relative that wishes to stay in their own home.

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Review from Phil W (Son of Client) published on 22 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First time dad had any form of care, so I was unsure how it would go. He was pleased with all the Home Instead staff and welcomed their help. Carers were very thoughtful in the way they supported dad. I welcome the way Home Instead will adapt to the individual requirements of the client, a flexible,
friendly approach.

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Review from David S (Son of Client) published on 22 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception, every member of staff has shown great care and respect for my Father and also showed the same care to my Mother during her final months.


My Father very much enjoys both the support and the company the Ladies provide, I would happily recommend this agency to anyone considering care

support.

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Review from Madeleine (Daughter of Client) published on 20 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since starting using Home Instead Walton On Thames in 2015 we have been extremely pleased with the level of service provided. Staff are very caring, usually prompt and having a full hours visit means they are not rushed and able to chat as well as do the necessary jobs. Any queries or issues are dealt
with quickly and efficiently and we have only had two instances where carers have not turned up as booked. On both occasions this was due to computer programmes not allocating the visits not through any fault of the care visitor. Home Instead give us peace of mind and if my 90 year old father is found to be unwell or needs a doctor/ extra care I am immediately alerted. I have no hesitation in recommending to others and indeed already have.

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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Sonder Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Sonder Home Care is calculated as follows: ( (123 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 140 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sonder Home Care is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (6)

Damien

Damien

Job Title: Owner

Joined: 2015

I have been the owner of Sonder Home Care for almost 10 years. started as the owner and I am so happy I did, as we have served and continue to support many delightful, local residents with amazing histories and stories to tell.


I am delighted that we have been rated Outstanding by CQC, a feat which only 4% of businesses across Britain have achieved. This is because staff relentlessly deliver to such a high standard.


John

John

Job Title: Operations Manager

Joined: 2020

Hello, I’m John, it’s my role to manage the day-to-day activities of the franchise with the collaboration and guidance of the business owner – Damien Nolan. I joined the company in 2020 from a different sector a short time before the start of the pandemic, so it’s been a steep learning curve. I’m fortunate to have become a member of a wonderful team of people who all go the extra mile every day. Home Instead is a fast-paced environment, the days fly by and never pass without me learning something new.


When I’m not in the office I like to spend time with my daughters, go bike riding and walk with my rescue dog, Pablo.


Debbie

Debbie

Job Title: Care Manager

Joined: 2014

I have worked with Sonder Home Care since November 2014. I started my career with Sonder as a carer, progressing through the company and in 2022 I took on the role of Care Manager.


I enjoy working for Sonder, providing care for local residents. There are new challenges every day within all aspects of the business. I love working with a fantastic team of carers and key players.


Elly

Elly

Job Title: Client Liaison

Joined: 2016

I have been with the company for 8 years. I began as a carer and worked my way up to the office team, dealing with new care enquiries.


My role is to meet the prospective clients and their families, to help find the best care solution for them.


I love my job as I get to work with an amazing team every day, who are all dedicated to improving the lives of individuals in our local community.


Faye

Faye

Job Title: Business Planning Manager

Joined: 2018

I started my career with Sonder as a carer and I quickly realised this was the job for me!


I have worked in many different parts of the company, and I have enjoyed it all! From starting as a carer to being a team leader and working on the client experience team. My current role is scheduling all of our care calls, to ensure that all the clients receive the care that they require, with their usual carers.


I am especially proud of being a finalist for the ‘Unsung Hero Award’ in the Surrey Care Awards in 2022!


Kirstie

Kirstie

Job Title: Client Experience Manager

Joined: 2018

I have worked with Sonder for nearly 6 years. I started as a Carer and loved the job from day 1, I have been promoted throughout the company to my current role as Client Experience Manager in 2022.


My role involves completing the care & risk assessments, as well as building the care plans for clients, to ensure that they are receiving the level of care that they need to remain living independently.


I am lucky enough to work with an amazing team in the office and our wonderful carers and could not be happier.


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