Home Instead Sutton Coldfield

196 Boldmere Road, Sutton Coldfield B73 5UE
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9.9 36 Reviews
  • Home Instead Sutton Coldfield, Sutton Coldfield
Home Instead (Sutton Coldfield) supports the ageing population with care needs to remain independent in their own homes for as long as possible.

Home is where you made those lifelong memories and the experienced Care Professionals - who receive ongoing training and professional training - are able to provide quality, effective and personalised care, taking pride in showing empathy and compassion at all times. They share a vision to change the face of ageing.

A full range of care at home services are provided including personal care, dementia care, home help, companionship and live-in care.

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Care Provided by Home Instead Sutton Coldfield

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Aman Gill (Managing Director)

Funding & Fees Guide for Home Instead Sutton Coldfield

  • Prices

  • Available on request

Home Instead Sutton Coldfield Reviews (36)

Total of 36, showing 1-20
9.9

Home Instead Sutton Coldfield has a Review Score of 9.9 (9.899) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead Sutton Coldfield has 36 reviews.

Overall Experience

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Date Published

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Review from Pamela J (Relative of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the carers from Home Instead. My relative has just returned home from a two week hospital stay whilst I was unfortunately out of the country. They have all been so kind and made sure one of them visited him and sorted out any problems that arose. This helped him enormously
and reassured him that he had not been left alone. He has been a client for several years now and is so fond of his carers as nothing is too much trouble for them, and they are all extremely kind and thoughtful. My relative was reluctant to have care in the first instance but would not be without them now. We cannot thank them enough for all they do and we are very grateful.

Reply from Aman Gill, Managing Director at Home Instead Sutton Coldfield

Thank you for your wonderful review; we are grateful for your kind words. Providing quality, relationship-led and consistent care is very important to us and it's comforting to know our values and the way in which we operate is being recognised. Our amazing carers and office team deserve a lot of credit and we'll be sure to pass on the message. We are here whenever you need us!


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Review from L K (Daughter of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead came highly recommended to us and I can see why!
From our initial phone conversation with the team, our request was treated swiftly and efficiently and a care package was soon arranged.
From the onset, we were particularly impressed that the lady visited us to get to know the family (and
mom as a person) thus ensuring she could allocate the appropriate carer team for our specific needs.
Unfortunately, we didn't foresee the rapid decline in health and increased care needs for Mom in such a short period of time, which forced us to re-think a longer-term plan, however, Home Instead were more than accommodating and continued to provide Mom's care in the interim period whilst the situation was sorted out. Nothing seemed to be too much trouble and the carers were adaptable, punctual and showed respect, kindness and compassion at all times.
Whilst we only used their services for a short period the care mom received in that time was excellent and I would have no hesitation in recommending it.

Reply from Aman Gill, Managing Director at Home Instead Sutton Coldfield

Thank you for your kind feedback. We take pride in our robust customer centric approach to ensure we meet the needs of our clients. We ensure we are open, honest, and clear on our capacity to provide the best possible care and support to you and your loved ones. For us its personal, is not just our mission, but its deeply rooted in providing our personalised, relationship-led care and all our staff share the same standards of care provision, compassion and empathy for all those we come across. We look forward to continuing to enrich the lives of those that need us the most. Together we shall persevere day in, day out to ensure the needs of our most vulnerable and their families are put first. We shall continue to foster this approach.


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Review from Paul B (Nephew of Client) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Home Instead for several years now and recommend them very highly.
The carers and administration staff have been very professional and have always cared for my auntie's needs with utmost care.
The management have always listened and actioned any issues we have had and to this point
has enabled my auntie ( diagnosed with Alzheimer's) to remain at home with her treasured comforts. Many Thanks.

Reply from Aman Gill, Managing Director at Home Instead Sutton Coldfield

Thank you for such lovely feedback. Our aim from the outset was to help your auntie achieve positive outcomes from a personal and mental standpoint, and I'm pleased to hear we are doing that in a wonderful way. All the very best to you and yours.


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Review from Janice P (Daughter of Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing care for my elderly mother for quite some time now; the two carers allocated to her are very kind, trustworthy and carry out all their duties listed in her care plan with due diligence and attention; always making my mother feel very comfortable. They go beyond the call
of duty being ‘chatty and welcoming’ during their call-outs.
I would have no hesitation in recommending Home Instead.

Reply from Aman Gill, Managing Director at Home Instead Sutton Coldfield

Thank you for taking the time to share your positive experience with us. We will be sure to pass on the feedback to our amazing care professionals who adore Mother and we will continue to support her to the highest standard.


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Review from R P (Husband of Client) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the whole experience. Carers are very pleasant, always on time and go the extra mile, no complaints at all.

Reply from Aman Gill, Managing Director at Home Instead Sutton Coldfield

Thank you so much for taking the time to leave such a wonderful review. We are delighted to hear that you are having a seamless experience with us.


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Review from AB (Daughter of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing team of carers and office staff.
Home Instead came recommended to us through another service and Mum has taken 'the ladies'so well. I have met many of them throughout the last few months and the care that they provide is exceptional, understanding Mum's rare form of dementia and behavioural
needs.
The office team are wonderful too, particularly two staff members who are so accommodating when we need to change plans or routines.
Thank you for making all of our lives a little easier!

Reply from Aman Gill, Managing Director at Home Instead Sutton Coldfield

Thank you so much for taking the time to leave us a rating. We really appreciate your positive feedback and it is our pleasure to provide support to you all. The carers and office staff do an amazing job and we'll ensure this continues when providing care for Mum.


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Review from L A (Daughter of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I engaged Home Instead Sutton Coldfield over a year ago, initially to provide some companionship to my elderly father when I am unable to visit. Initially reluctant to engage with people outside the family, he has got to know the ladies and has benefited greatly from their support, help with light domestic
chores and sometimes just by having a chat. It has been invaluable to me to know Dad is being supported on days I cannot be there.

Reply from Aman Gill, Managing Director at Home Instead Sutton Coldfield

Many thanks for your feedback. We are grateful for your kind words regarding our home care service and we hope to continue delivering exceptional care for your father in future.


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Review from J G (Daughter of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We go abroad on a regular basis, Home Instead always accommodate the extra calls! The care for the client is always outstanding, professional and has high standards. They always look out for her holistically and make sure all her needs are met.

Reply from Aman Gill, Managing Director at Home Instead Sutton Coldfield

Thank you so much for your kind review. We always try our very best to accommodate our clients, or their loved ones, changing needs and we are pleased to hear the office team and our amazing care professionals are doing a fabulous job.


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Review from Lynne M (Daughter of Client) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the Carers and staff back in the office are excellent. Carers are professional and respectful. They arrive on time and the office is excellent at contacting if there is a sudden change to the carer for the day. I have had no hesitation in recommending Home Instead to friends. First class!

Reply from Aman Gill, Managing Director at Home Instead Sutton Coldfield

Thank you for your lovely feedback, it is hugely appreciated. We certainly pride ourselves on being responsive, agile, and professional, and it's great to hear our quality personalised care is being well received. We'll be sure to inform the carers of the great work they are doing. As always, if you need anything, please do let us know!


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Review from Saffron R (Daughter of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead for a number of years, for my grandmother firstly and then for my mum. The carers have always been great, they get stuck into whatever needs doing and offer a lot of support. They always arrive with a smile on their face and are so friendly even though my mum struggles
with communication.

Reply from Aman Gill, Managing Director at Home Instead Sutton Coldfield

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky to be in a position to support individuals like your mother; we know our carers adore her and are always happy to go that extra mile to ensure she is safe and comfortable in her own home.


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Review from Jacqui M (Daughter-in-law of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I did a lot of research regarding private carers for my mother-in-law and came across Home Instead. I liked the fact that they had won awards and our experience all round has been that they deserved those awards as we have no complaints whatsoever about any carer who has visited. Every one of them does
all they can and beyond to help my mother-in-law. They are respectful, exceptionally patient and kind and will all go that extra mile to make sure she is safe and cared for. Communication from this company is excellent. I do not hesitate in writing this review as I am so pleased with our find. Thank you so much to all at Home Instead.

Reply from Aman Gill, Managing Director at Home Instead Sutton Coldfield

Many thanks for your kind review. We're so glad to hear that you're happy with our service. We strive to provide the best possible experience, and we'll continue working hard to provide Mother with the quality care she truly deserves.


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Review from Jacquie B (Niece of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been diagnosed with mixed dementia and we wanted a daily call from Home Instead to do a 'safe and well check' and also cook her a hot meal. Although my aunt is fiercely independent and at first she thought it was odd having someone come to her house, she soon got to know the ladies and looked
forward to their daily call.
The carers are always on time, friendly and helpful and always give a full report of their visit. On a Friday they take her to a friendship club, which my aunt loves, and on a Wednesday the carer will also take her to the hairdressers.
My aunt always says how lovely the ladies are and it's so nice to have their company.
The support that Home Instead gives, means my aunt can still enjoy living in her own house, but with some help and this is reassurance for us family members, particularly me as I live 267 miles away! Very pleased with Home Instead and would recommend their services as the carers are professional, friendly and 'caring.'

Reply from Aman Gill, Managing Director at Home Instead Sutton Coldfield

Thank you for your review. It's great to know the care professionals are doing a splendid job in supporting your aunt - we will continue to provide outstanding service because it's the least your aunt deserves.


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Review from S F (Granddaughter of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead supported my grandmother at home with dementia for 2.5 years until she passed away. Thanks to their support, the carers and the office, we were able to keep her in her own home and avoid hospital admissions, which would have hastened her demise, which would surely have happened had she
been in a care home. Of course there were times when there were misunderstandings and glitches but on the whole things were well organised and the care team went above and beyond what they were required to do. Home Instead care is expensive but the carers are experienced and reliable and well-supported by their supervisors in the office. A core team worked from the early days until the end, so my grandmother was familiar with them as were we. We can only hope that service levels continue at this standard in a pressurised marketplace.

Reply from Aman Gill, Managing Director at Home Instead Sutton Coldfield

Many thanks for your review, it is very much appreciated. Supporting Grandmother was a true blessing and our care professionals and office team have some really fond memories of her. We will ensure the delivery of quality personalised care remains front and centre, which will truly set us apart from everybody else in the sector. We note your comment about the cost of our services which goes hand-in-hand with the quality of the overall experience for the service user. Take care and please stay in touch.


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Review from Adrian M (Son of Client) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We just wanted to take this opportunity to thank the team and all the lovely ladies who visited and supported my father over the past 2 years.
It was not his wish to go into residential care and whilst his situation deteriorated to such that we could no longer avoid this, without doubt, everyone helped
hugely in allowing him to stay at home for as long as possible.
I have put 'don't know' for 'Value for money' purely because we did not try any other care providers to be able to make any comparisons and came straight to Home Instead after a recommendation from a friend.

Reply from Aman Gill, Managing Director at Home Instead Sutton Coldfield

Thank you for your kind words, Adrian. It was certainly our pleasure to support Dad over the past two years and, whilst it may have been your intention to keep Dad living at home for longer, we wish you all the very best of luck in future and we are always here if you ever need us. We will also pass on these comments to the amazing care professionals who cared for Dad as I'm sure they'll like to know about the massive difference they made. Take care and stay safe.


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Review from Martin S (Son of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Sutton Coldfield have provided care for circa 2 years and continue to do so, for both my mother and father. They provide daily visits (2 hours) with a team of carers, all of whom are extremely helpful, thoughtful, supportive and professional. Their support helps to ensure my parents can
continue to live at home which is their wish and the family is appreciative of this.

Reply from Aman Gill, Managing Director at Home Instead Sutton Coldfield

Thank you for your feedback, we appreciate the kind words and will ensure your parents' carers are informed of the great work they are doing. It has been an absolute pleasure to support your parents and, rest assured, providing quality care is very important to us, so they will continue to be in great hands.


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Review from Mel R (Sister of Client) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead care for my brother, who is 48 and has physical and learning disabilities. They are absolutely wonderful. They mean everything to him - and me. They give him friendship, safety, routine, hygiene, independence and fun. They allow me to work and care for my own family, and communicate in
the most professional and reassuring way. They also cared for my late mother before this, who was bedridden with Alzheimer's and COPD and were similarly kind and professional.

Reply from Aman Gill, Managing Director at Home Instead Sutton Coldfield

Thank you for your feedback. It remains our pleasure to support your kind brother. We will be sure to pass on the lovely message to his Care Professionals.


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Review from P C (Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Home Instead (Sutton Coldfield) for two years and have been extremely happy with the service that they provide. All the staff are very pleasant and helpful. Nothing is too much trouble for them. They really have taken good care of me and for this, I am very grateful.

Reply from Aman Gill, Managing Director at Home Instead Sutton Coldfield

Thanks very much for your lovely review, we will feed this back to your Care Professionals who will be delighted to hear about the great work they are doing. Take care and warm regards from Home Instead Sutton Coldfield.


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Review from Linda B (Daughter of Client) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is extremely happy with her carers. Mum really enjoys the carers' company and looks forward to her visits every week. The carer understands mum and makes mum feel like a valued person, mum's spirits are always lifted after her visits. Mum tells me how they have a sing along to the songs on the smart
speaker and have a lovely time. We sometimes have a 2-hour session where Mum and the carer go for coffee and Mum feels like she is with a good friend and enjoys her time out with the carer. Mum has a regular carer but also will have other carers when her regular carer is on holiday - all carers have been kind and caring. Also a very efficient Admin Team. All-round excellent service - we are so lucky to have found Home Instead.  

Reply from Sally Clough, Owner at Home Instead Sutton Coldfield

We are grateful for the time you took to forward your feedback. It's a pleasure to support Mum and we hope she continues to enjoy and benefit from the consistent Care Professional that visits her.


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Review from C T (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are more than satisfied with the service provided. The company is able to accommodate our needs with the same known group of carers (so appreciated by my mother) and, when we request it, are able to provide more care on a random basis.
If there is any criticism, it would be the occasional breakdown
of communication between the office and us when, unexpectedly, the carer is delayed, reports this to the office, asks for us, the clients, to be informed, but it doesn’t always happen. To be fair, in our situation, it’s manageable, but a courtesy call would be appreciated. But overall, we are more than satisfied.

Reply from Lee Lamburn, Operations Manager at Home Instead Sutton Coldfield

Thank you very much for the feedback. We use this to strive for perfection and will certainly take this on board for the very few occasions this has happened. I shall also feedback to all of Mom's caregivers.


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Review from Angela S (Daughter of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without the care provided by Dad's regular carers, he could not remain in his own home, which is what he wants.
He (and they) share fun and laughter as well as provide the care he needs.
When we visit, we no longer spend our time cooking, cleaning, washing etc; we can actually spend time with Dad
- this is very important to us.
It also allows his family to continue to work.

Reply from Lee Lamburn, Operations Manager at Home Instead Sutton Coldfield

It is an absolute pleasure to look after your father and we are glad we are able to support him with staying at home. I shall pass your feedback to the CAREGivers supporting your father and thank you for providing feedback.


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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Home Instead Sutton Coldfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.899 for Home Instead Sutton Coldfield is calculated as follows: ( (80 Excellents x 5) + (9 Goods x 4) ) ÷ 89 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead Sutton Coldfield is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (6)

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Lisa Brannon

Job Title: Care Manager

Lisa has worked for Home Instead for 5 years and is our Care Manager. She works closely with our dedicated Care Professionals as well as ensuring our amazing clients are supported with the utmost professionalism, quality and relationship-led care.


She enjoys the variety of her role, building strong relationships with Care Professionals and clients alike.


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Aman Gill

Job Title: Owner/Managing Director

As Owner/Managing Director of Home Instead Sutton Coldfield, Aman takes pleasure in making a tangible difference in people’s lives.


Our wonderful Care Professionals and office staff bring great joy to our clients and their family members, for which he is sincerely thankful.


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Elle Jones

Job Title: Care Manager

Elle started her career as a senior carer in a nursing home, supporting people with Dementia. Having joined Home Instead as a Field Care Supervisor, she is now a Care Manager.


She is passionate about her work and admires the values and beliefs Home Instead are known for.


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Teresa Buck

Job Title: Field Care Supervisor

Teresa is a Field Care Supervisor and has worked for Home Instead for 9 years.


She enjoys the diversity of the role and lives by the belief that “You’re at work for a large proportion of your life, therefore for a great work-life balance, it’s imperative you love what you do”.


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Harry Mahmood

Job Title: Field Care Supervisor

Having previously appeared on The Apprentice and being awarded the British Empire Medal for his charitable efforts during the COVID period, Harry engages with and supports all our person-centred and passionate Care Professionals to deliver the highest standard of care to clients.


Harry also does a wonderful job of building strong relationships with organisations in the local community, ensuring individuals receive an all-encompassing service.


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Enneka Dunning

Job Title: Recruiter

Enneka has worked for Home Instead for over 10 years, helping Care Professionals along the recruitment journey through to employment.


She believes that nurturing and supporting our amazing Care Professionals makes for happy and contented carers and therefore satisfied clients.


Frequently Asked Questions about Home Instead Sutton Coldfield

What Type of Services does Home Instead Sutton Coldfield offer?

Home Instead Sutton Coldfield offers Home Care.

How many Carers does Home Instead Sutton Coldfield employ?

Home Instead Sutton Coldfield employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Sutton Coldfield to verify any information. View our terms and conditions. Home Instead Sutton Coldfield has a Platinum Service – more info.