Review from Angela S (Daughter of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience

Without the care provided by Dad's regular carers, he could not remain in his own home, which is what he wants.
He (and they) share fun and laughter as well as provide the care he needs.
When we visit, we no longer spend our time cooking, cleaning, washing etc; we can actually spend time with Dad

- this is very important to us.
It also allows his family to continue to work.

Reply from Lee Lamburn, Operations Manager at Home Instead Sutton Coldfield

It is an absolute pleasure to look after your father and we are glad we are able to support him with staying at home. I shall pass your feedback to the CAREGivers supporting your father and thank you for providing feedback.

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Review from Martin B (Son of Client) published on 9 March 2022
Submitted via Website • Report

Overall Experience

We have carers come in every morning and evening during the week to help our Dad stay in his family home. All the carers and staff and Home Instead have been most helpful and supportive to Dad. always punctual, respectful and friendly - I certainly would recommend to anyone needing home care.

Reply from Sally Clough, Owner at Home Instead Sutton Coldfield

Thank you for your feedback. I am delighted you are reassured by our support for your father. I will pass your comments to his Care Professionals

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Review from Netty M (Daughter of Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience

We cannot fault the care for Mom. I would not hesitate to recommend Home Instead and in fact, I often do. Each of the 4 main carers are so kind, friendly and professional. I trust each of them implicitly. Nothing is too much trouble and most importantly Mom is very fond of them all too. We like that

they stay for an hour after having previous agencies dash in and out. 100% recommend.

Reply from Lee Lamburn, Operations Manager at Home Instead Sutton Coldfield

It's a pleasure to care after your mom and thank you so much for the feedback. We shall pass on your comments to all moms Caregivers.

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Review from Becky F (Niece of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience

I would highly recommend Home Instead (Sutton Coldfield). They were extremely helpful from the moment you picked up the phone. Always willing to help the care was second to none. Fabulous caring staff attended 4.5 hours a day and even slept over. They even helped me when it was decided that my aunt

needed to be in a home a very difficult time but best for her. I couldn’t find any faults! Worth every penny!

Reply from Lee Lamburn, Operations Manager at Home Instead Sutton Coldfield

Thank you so much for your feedback. It was a pleasure looking after your aunt and we are glad we could help. We shall make all the carers aware of your review.

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Review from Marion M (Daughter of Client) published on 8 February 2022
Submitted via Website • Report

Overall Experience

I have been incredibly impressed with the care team and admin staff at Home Instead during the 5 years they have helped my father. As a doctor, I come across many care staff and Home Instead are the best by far. Throughout the 5 years that they helped look after my father they have always been so very

caring, respectful, kind and friendly. Dad always praised their cooking and loved their company. Once Dad could no longer carry out his own personal care they took the trouble to do everything just as he wanted and were always gentle and very thoughtful. Once Dad became palliative the whole team were so compassionate - not only looking after him but also taking the trouble to support my sister and I. If you are looking for someone to provide the sort of care you would give your relative yourself then I couldn't recommend Home Instead Sutton Coldfield team more.

Reply from Sally Clough, Owner at Home Instead Sutton Coldfield

Thank you so much for your review of the services we provided for your Father. It was an honour to work with such an amazing gentleman, he was adored by all the staff and will be sadly missed.

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Review from Alison D (Daughter of Client) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience

All the staff at Home Instead Senior Care (Sutton Coldfield) are outstanding. They are polite, professional, reliable and always go above and beyond what is expected. Between them they have made it possible for Dad to be able to stay in his own home and have built a lovely relationship with us, giving

me great peace of mind knowing that Dad is safe and exceptionally cared for. I cannot recommend Home Instead Senior Care enough.

Reply from Sally Clough, Owner at Home Instead Sutton Coldfield

Thank you for taking the time to express your views, we will ensure that your feedback is forwarded to the matched caregivers.

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Review from A K (Daughter of Client) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience

The carers that visit Mom are extremely reliable, caring and consistent in the support they provide. They not only understand Mom's needs and help her to stay safe and well, but they have also taken the time to get to know her really well so that she feels at ease with them. I can't tell you what a

difference it makes in helping Mom stay independent safely and gives us, as her children, peace of mind. I highly recommend Home Instead to anyone who is looking for support at home.

Reply from Sally Clough, Owner at Home Instead Sutton Coldfield

So delighted that we are providing the support you were looking for when searching for care at home for your mum. We understand the reassurance need of family members particularly when they don't live close by. Thank you for your feedback, we will pass it on to mum's caregivers.

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Review from M W (Daughter of Client) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience

Home Instead provided 24-hour care for my mum whilst we went away for a few days. I cannot praise them enough for the quality of care all the caregivers provided. They were kind, respectful and caring and gave me total peace of mind. Nothing was too much trouble. I was able to read care notes online

for added security. I will definitely be using them again. Excellent!

Reply from Sally Clough, Owner at Home Instead Sutton Coldfield

Thank you for your feedback; we are delighted that our caregivers provided the quality support that you wanted so that you could go away and have peace of mind that all was okay at home.

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Review from M P (Client) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience

The care that we have received during the last few months has been outstanding and the help most useful. They are friendly, nothing is too much trouble and they are reliable. The ladies we have make me feel secure in a crisis.

Reply from Sally Clough, Owner at Home Instead Sutton Coldfield

Thank you for your kind words, it has been a pleasure to support you and help you stay independent within your own home

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Review from Christine K (Daughter of Client) published on 11 February 2019
Submitted via Website • Report

Overall Experience

My mom, who has Alzheimer's, was cared for by the Sutton Coldfield team for six months. They provided an outstanding level of care and service throughout, whilst offering understanding and expertise in dementia care. The care offered was flexible and tailored to my mom's needs and interests. Carers

were carefully chosen to meet my mom's needs. The carers were exceptional ladies, experienced, caring, compassionate, friendly, reliable and patient which enabled a strong and trusted relationship to grow between them and my mom. This provided me with great reassurance that Mom was being well looked after during every visit. The whole team was professional and as Mom's needs grew so did the level of support and care offered.
I cannot recommend this company enough; my mom was vulnerable and confused and reluctant to receive help at first, but the companionship, reassurance and care offered gave Mom valuable support in her time of need. Thank you Home Instead Sutton Coldfield, what an amazing company.

Reply from Sally Clough at Home Instead Sutton Coldfield

Thank you so much for taking the time to review us. I will pass your lovely comments to Mom's caregivers.

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Review from J M (Client) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience

Everyone is respectful and caring.

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Review from M E (Daughter of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience

My mother and the rest of my family are extremely pleased with the service. The management team are excellent; thorough, extremely safety conscious, highly responsive to any enquiries. The carers employed by this company are all excellent. Very caring, compassionate and I feel they have become like

family members. Prior to care commencing for my mum, I was very anxious about the situation, however, the carers and management have all been excellent. As a nurse of 20 years experience, I would highly recommend this company and its team of carers.

Reply from Sally Clough, Director at Home Instead Sutton Coldfield

Many thanks for your kind feedback. I'll be sure to pass your comments on to our Caregivers.

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Review from Pauline K (Client) assisted by family/friend published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience

The caregiving provided by Home Instead enables me to live the life I wish to lead, independently in my home. The professionalism of the caregivers and the quality of the office staff is excellent. Caregiving from Home Instead Sutton Coldfield materially changes my life.

Reply from Sally Clough, Director at Home Instead Sutton Coldfield

We see it as a privilege to support you, Pauline, thank you.

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Review from P R (Client) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience

Home Instead Senior Care is a fine company with great staff.

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Review from V H (Daughter of Client) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience

I asked Home Instead to visit when dad was in hospital for a prolonged period, leaving Mum on her own, she was post-stroke. I needed a reliable service and generally, this is what has been received during the week. Mum and Dad have consistent carers whom they have got to know and vice vera. It is rare

for the carer not to arrive although this has happened a couple of times.
Home Instead have strived to find replacements when this happens. Mum and Dad's weekend carers are generally good but don't give quite the same level of care. Home Instead communicate well with me as needed and provide me with a timetable. I have generally been very satisfied with their service.

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Review from Charles B (Son of Client) published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience

Mum and Dad found it hard to keep on top of general housekeeping in their flat because of mobility issues. Home Instead Senior Care provide a carer/cleaner for 2 hourly sessions per week. The carer is invariably helpful and cheerful and has become as much a friend as a helper. They look forward to the

visits as a social event. I have been very pleased with the help and care shown to my parents.

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Review from Shirley J (Daughter of Client) published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience

- Well organised service/ cannot recommend this carer highly enough, she is a true friend.
- Easily contactable.
- Carer always punctual, always stays full time supposed to if not longer.
- Carer treats mom with dignity and respect.
- She is very friendly and caring and has got to know mom well.

Mom has severe dementia so this is really good as her carer can interpret moms requests and guide her to a better place mentally when distressed.
I have great peace of mind on days the carer visits as I know mom will be well looked after.

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Home Instead Sutton Coldfield

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Funding & Fees Guide for Home Instead Sutton Coldfield