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Home Instead (Wirral) has a Review Score of 9.8 (9.761) out of 10, based on 31 reviews in the last 2 years. Over all time Home Instead (Wirral) has 77 reviews.
Review from Raymond H (Client) published on 23 December 2024
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Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)
Thank you for your review. We aim to exceed our clients' expectations and so we are delighted to hear that your care professional has gone beyond what you have asked and that you are happy with our services.
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Review from Margaret O (Client) published on 11 December 2024
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Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)
Thank you for your review and positive feedback. It is our privilege to provide care for you, and we are pleased to be able to assist you with your morning routine. We go to great lengths to match our care professionals with our clients and so to hear that you find them kind and friendly is also good to hear. Thank you again for your review and for your recommendation.
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Review from V Y (Daughter of Client) published on 12 November 2024
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Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)
Thank you for your review and recommendation. We aim to provide outstanding levels of care to all our clients and so to hear that you have found our care service to be exemplary is hugely rewarding. Matching our Care Professionals with their clients is crucial for developing a positive and supportive relationship, and so it's also rewarding to hear your appreciation of that aspect. Thank you again.
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Review from L B (Client) published on 30 October 2024
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Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)
Thank you for your review. We aim to provide highly personalised care, which means focusing on you as a person, so that everything we do helps you to live well in the comfort of your own home. It's rewarding to know that your Care Professionals are helpful and have made your life much easier. Thank you again for sharing your experience of Home Instead.
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Review from Anita H (Client) published on 9 October 2024
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Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)
Thank you for your review. We aim to provide outstanding care services to all our clients and so to hear that you are more than satisfied with our services, and that you find our Care Professionals and management team friendly and helpful, is hugely rewarding.
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Review from Valerie W (Client) published on 9 October 2024
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Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)
Thank you for your review. It's rewarding to hear that your experience of Home Instead is a positive one, as we work hard to ensure our care services meet our clients' expectations. We're also delighted to hear that you look forward to your Care Professionals visiting; we're sure they look forward to seeing you too. Thank you again for sharing your experience.
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Review from Alison B (Daughter of Client) published on 9 October 2024
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Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)
Thank you for your review and feedback. It is our privilege to care for your mum and so hearing that her experience of Home Instead is a positive one means a great deal to us. Thank you again.
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Review from Howard D (Son of Client) published on 20 September 2024
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Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)
Thank you for your review and detailed feedback. It is our privilege to care for your mother and we appreciate that your experience with our team has been as we would wish. We aim to be outstanding in all aspects of our business, training is a critical one, as is communicating effectively with clients' family to ensure they have peace of mind that their loved one is being properly cared for. Thank you for your recommendation.
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Review from H W (Client) published on 10 September 2024
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Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)
Thank you for your review and feedback, we're pleased to hear you found the overall service to be of a good standard. We aim to provide an outstanding service and if you ever have any concerns over the standard of care provided, the care management team will be happy to investigate and resolve any issues to your satisfaction.
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Review from N W (Niece of Client) published on 27 August 2024
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Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)
Thank you for your review and detailed feedback. Caring for your aunt is our privilege. We match our Care Professionals based on similar personalities and interests, which really helps (we believe) a much more positive relationship and care experience. This really seems to be the case for your aunt and the family more generally. Thank you again for sharing.
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Review from N M (Client) published on 22 August 2024
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Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)
Thank you for your review. We aim to provide outstanding quality care to all our clients and so it's rewarding to hear that you find our care services to be very satisfactory.
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Review from Mike N (Husband of Client) published on 12 July 2024
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Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)
Many thanks for your review and positive comments. Our team always aim to provide outstanding care to our clients, which includes being highly supportive. Your feedback is much appreciated.
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Review from S P (Daughter of Client) published on 15 May 2024
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Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)
Thank you for your review and feedback. Caring for your mother is our privilege and it's rewarding for us to hear your appreciation of the quality of care we provide for her.
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Review from L E (Client) published on 15 May 2024
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Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)
Thank you for your review and feedback. We're delighted to hear about your positive experience. We are always here to help.
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Review from H T (Client) published on 7 May 2024
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Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)
Thank you for your review and feedback. We aim to be outstanding in all aspects of our care and so it's rewarding for us to hear about your positive experience.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from B D (Client) published on 2 May 2024
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Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)
Thank you for your review and feedback about your positive experience of our care services. It's our privilege to provide you with care, and likewise, we hope to continue supporting you.
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Review from B L (Wife of Client) published on 19 April 2024
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Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)
Thank you for your review and feedback. Our care is highly person centred and so companionship is an important part of what we provide. However, our care services are extensive and tailored to meet each individual's needs, meaning we are able to respond to your needs as they change, to ensure you continue to receive the right level of care.
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Review from C M (Client) assisted by family/friend published on 24 February 2024
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Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)
Thank you for your review. We are delighted to hear that you are very satisfied with our services and our Care Professionals.
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Review from E D (Daughter of Client) published on 9 November 2023
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Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)
Thank you for your review and recommendation. It's our privilege to care for you and we are delighted to receive your kind words and positive feedback.
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Review from L P (Client) published on 12 October 2023
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Reply from Mike Chalton, Franchise owner. at Home Instead (Wirral)
Thank you for your review and recommendation. It’s our privilege to care for you and we look forward to continuing to do so in the years ahead.
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The Review Score of 9.8 (9.761) out of 10 for Home Instead (Wirral) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.761 for Home Instead (Wirral) is calculated as follows: ( (146 Excellents x 5) + (33 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 184 Ratings = 4.761
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Wirral) is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Jul 2019
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Job Title: Group General Manager
Joined: 2012
Rebecca began her career with Home Instead as a Care Professional in Wetherby in 2012, after graduating from University. Since then she has developed her knowledge, skills and experience across all aspects of the business, working at a number of Home Instead franchises, before arriving at our Chester office as General Manager in 2022.
Rebecca is now Group General Manager for our enterprise group, comprising Home Instead Wirral, Home Instead Chester and Home Instead Liverpool South.
Job Title: General Manager
Joined: 2018
Emma joined the Home Instead Wirral team as a Care Professional, gaining experience across the entire spectrum of domiciliary care. In October 2018, she was promoted to Assistant Care Manager for North East Wirral and obtained a Level 3 NVQ in Adult Health and Social Care. Emma’s natural people skills and desire to help others reach their full potential led to her being promoted to Head of Recruitment and Training in November 2019.
She was promoted to her current role as General Manager in 2023.
Emma believes in what Home Instead is achieving and is passionate that our Care Professionals feel valued and have the relevant training and support, whilst delivering outstanding care to their clients.
Job Title: Registered Care Manager
Joined: 2010
Mary has also worked for Home Instead for 15 years. If you live in South Wirral she will also ensure you get the premium service you deserve.
Job Title: Registered Care Manager
Joined: 2015
Nicci joined Home Instead in 2015 as a Care Professional and hasn’t looked back since. She has progressed through several key roles and today she leads the operations team in our West Kirby office
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Wirral) to verify any information. View our terms and conditions. Home Instead (Wirral) has a Platinum Service – more info.