Review from Rebecca B (Daughter of Client) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience

Started out last year with daily visits after a bad fall in July 2022. Now come twice a week, largely for companionship but also do light housework.
One of the carers was very kind when Dad had a minor fall and she stayed with him for 6 hours in A&E. We really appreciate this level of support.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. It’s our privilege to care for your dad. It’s often the companionship aspect of our care that really helps during stressful times such as when he needed to attend A&E. It’s good to hear that he appreciated having his care professional with him throughout to provide him with support.

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Review from S F (Daughter of Client) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience

The girls always arrive on time and give my mum the right amount of support she needs to make Mother's sense of humour shine through which is very important for my mum and the family.
With most of our family living away from the Wirral, I need to cancel the care regularly, when they're over to see

Mother, which is unfortunate, as care given is great.
Only negative has been occasional calls/when been cancellations still coming, which could be disruptive.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. We understand that it’s not easy for you as a family living away from the Wirral and of course, your mum. Naturally, your wish is to see her in a happy place and so it’s good to hear that our care professionals help bring out your mum’s sense of humour, which makes a difference in her day.
We aim to be as responsive as possible to any changes in schedule, and so we apologise if there have been any occasional issues.

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Review from Sydney E (Client) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience

Our carer who comes once a week for an hour, puts my wife (who has dementia) at ease and is a great help.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. It’s rewarding for us to hear that the dementia care we provide for your wife puts her at ease and is helpful.

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Review from Patricia O (Daughter of Client) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience

Mum enjoys her daily visits and is grateful for the jobs completed.
Mum particularly enjoys the company of one member of staff in particular who is always caring and helpful.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and feedback. It’s rewarding to hear that your mum enjoys the company of her care professional and that the companionship aspect makes a difference. It’s also reassuring to know she appreciates the support they provide.

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Review from R F (Client) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience

Very satisfactory.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and feedback. We always aim to provide outstanding care to our clients so it's rewarding to hear you find our services are very satisfactory.

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Review from S M (Daughter-in-law of Client) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience

We have found the home care to be very well organised and are able to talk about any problems etc. The initial meetings were very helpful in the fact that my mother-in-law was able to meet the team who were going to be coming to her address.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and positive feedback. We’re delighted that your mother-in-law found benefit in meeting the care team before her care visits began. Our aim is to ensure that our clients feel comfortable and safe when being cared for by our team.

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Review from A R (Client) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience

I found this care provider extremely conscientious, very thoughtful, trustworthy and honest in every aspect. No complaints whatsoever.

Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)

Thank you for your review and kind words. It is our aim to deliver outstanding care to our clients, so it's reassuring to know that we have met your requirements in all areas.

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Review from R Z (Son of Client) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience

Home Instead provides an invaluable service to support my mum.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. It is our aim to provide an invaluable service to all our clients and so it's rewarding to receive your appreciation of our care services in supporting your mum.

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Review from M T (Client) assisted by family/friend published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience

Carers call on time, very professional and caring, Assistance is required. Good communication with carers and management, can recommend. can recommend. Reviews as required.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for taking time to provide your review. In order to deliver outstanding care, consistently maintaining high standards, including good time keeping, is critical, so it’s rewarding to hear your positive experience and thank you for your recommendation of our services.

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Review from John H (Client) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience

Extremely happy with everything. Any small niggles are sorted quickly. Return calls when needing to speak with staff. Helpful and caring staff, thank you.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and positive feedback. We aim to provide outstanding care at all times and ensuring good communication with our clients and their families is a key part of that. Additionally, ensuring our clients feel supported and cared for is enormously important to us. Thank you.

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Review from Miranda B (Client) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience

My carers are usually excellent but occasionally are rushed. They carry out tasks with great care. They are adaptable as sometimes the tasks can change. Communication with the office staff is good and welcoming. I'm never made to feel I'm a nuisance for phoning. If I ever had to complain the complaint

is dealt with immediately.

Reply from Mike Chalton, Franchise owner. at Home Instead (Wirral)

Thank you for your review and constructive feedback. Whilst we don’t live in a perfect world we aim to be outstanding in every aspect of your care, and so you would never be regarded as a nuisance for calling us. We’re pleased that you feel we are approachable and that we resolve any issues in a timely manner.

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Review from M W (Client) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience

I am very satisfied. Look forward to my carer arriving once a week.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. We aim to make a difference to the lives of our clients and their families, and so we're delighted to hear that you are very satisfied with our service, and you look forward to your care professional calling each week.

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Review from V S (Niece of Client) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience

Both ladies have helped me to have more time to myself. My aunt has been difficult for them to start off with but now the routine has helped her to keep going especially first thing in the morning. When contacting the office most times everything the staff do is a great help.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your positive review. We are pleased that our care service has helped your aunt, and also helped you to find more time for yourself, which is important. Our aim is to positively change the lives of our clients and their familes, and so it's rewarding to hear from you that our Care Professionals are making a difference.

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Review from E H (Client) assisted by family/friend published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience

I have two carers each day and look forward to them coming. The carers are able and kind and we have many discussions and laughter.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your positive review. We aim to always provide outstanding care and it's rewarding for us to hear that you have a good relationship with the Care Professionals.

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Review from L H (Daughter of Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience

Home Instead was a lifesaver when they came up with a plan to look after both Mum and Dad following Dad's discharge from the hospital. This was such a relief to us as a family, knowing they would be cared for in our absence, especially with Mum suffering from Alzheimer's. Otherwise, she would have had

to go into a care home which we all didn't want to happen. All of their carers are brilliant, reliable and can't do enough.

Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)

Thank you very much for your feedback, Linda. It’s rewarding for us to hear we are achieving our aim to provide outstanding care to our clients and help them remain living in their own homes, whilst also making a difference to their family members. We are always here to provide support.

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Review from Tracy Ann E (Mother of Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience

Since using Home Instead, I have felt more comfortable with strangers. A stranger is only a friend you haven't met yet. Home Instead have eased my mind, when you've got 100 things to think about when caring for somebody.
Home Instead are always there for you and at the end of the phone when you want

them. Home Instead relate to your needs. I have used other agencies and Home Instead are the best.

Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)

Thank you so much for your feedback, Tracy. We go to great lengths to ensure our care professionals are matched through similar interests to our clients, which helps us relate to their specific needs and provide a positive care experience, as you have found. We are always here for you when you need our support.

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Review from P M (Husband of Client) published on 20 May 2022
Submitted via Postal Card • Report

Overall Experience

All members of the team have been excellent in their professionalism.

Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)

We are very privileged to have been of assistance to you and your family member and we thank you for your kind review.

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Review from Maria L (Daughter of Client) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience

We regard the service as very caring and professional. I personally have dealt with the office on a number of occasions and always found them extremely helpful.

Reply from Catharine Chalton, Manager at Home Instead (Wirral)

Many thanks for your review. We really do believe in personalised services and your review is testimony to that.

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Review from Julie C (Daughter of Client) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience

Home Instead has been looking after my father for over 3 years. His carers are amazing, nothing is too much trouble for them and we view them as our extended family. We would thoroughly recommend anyone looking for carers to look at Home Instead.

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Review from Brian N (Client) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience

I mainly use this service to cope with my weekly shop but all your helpers, that I have known over I think three years, have become friends. I make a shopping list, a very long one, and it's not simply that it's followed by the bother but I'm grateful for the various helpers that have been supportive

and so kind. If something is not available they find substitutes, which on occasions become the first choice. They also ask if there is anything else they can do and it's my independence which means that I can never think of additional help or needs.

Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)

Thank you for your positive feedback Brian. It's rewarding for us to hear that we are meeting your needs, which allows you to live independently at home. That's exactly what we aim for. Please remember that we are able to help and support you in many more ways should you need us to. Thank you again.

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Home Instead (Wirral)

Care Provided by Home Instead (Wirral)

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Funding & Fees Guide for Home Instead (Wirral)