Review from Pauline M (Daughter of Client) published on 13 March 2021
Submitted via Postal Card • Report

Overall Experience

Carers were excellent, but mother realised she did not require the help, especially given the cost (though we do understand the quality of service comes with cost) and the fact the carers came so early.

Reply from Mike Chalton, Owner at Home Instead (Wirral)

Thank you for sharing your positive experience of Home Instead Wirral. Our aim is to always provide outstanding quality care to all our clients and their loved ones. Your feedback is very much appreciated.

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Review from Paul E (Son of Client) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience

Home Instead provided care for my grandmother, and later my mother in the term of respite and social contact. My mother looked forward to visits and enjoyed the company of staff who visited. The provider of respite was a lifeline to me, and enable me to take short holidays. I cannot fault Home Instead

as a service provider.

Reply from Mike Chalton, Owner at Home Instead (Wirral)

Thank you for your review. At Home Instead Wirral our aim is to always provide outstanding quality of care to our clients and their families, and so it's rewarding for us to hear your positive feedback.

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Review from B D (Daughter of Client) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience

I was very impressed from my initial call on Tuesday to how quickly the care package was set up for the Thursday. Home Instead was not the only company I approached but they were the most proactive.
We had four overnight stays a week for my mother which were covered by two very caring ladies well

suited to her. If my mother had not died, we would still be using the service as my brother and I felt they had almost become part of the family.

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Review from P D (Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience

The home carers were always on time. They were empathetic, they listen, were patient and knowledgable. They wore the correct safety wear. My husband and I were comfortable with them being in our home. They were very helpful.

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Review from P T (Wife of Client) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience

The carers were very professional, always remembering PPE. The showed patience and compassion when dealing with my husband. They went above my expectations in the care they have shown - worrying about my well-being as well as his. I had no complaints - they were punctual and efficient, cleaning up where

necessary. Highly recommended.

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Review from M W (Client) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience

The carer is always cheerful and chatty. Excellent timekeeping. Willing and competent.

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Review from E B (Wife of Client) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience

I found the staff and carers very friendly and helpful, punctual and very patient when the patient was uncooperative.

Reply from Catharine Chalton, Manager at Home Instead (Wirral)

Many thanks for your review and thank you for continuing to use our services, especially at this very challenging time.

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Review from F K (Daughter of Client) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience

I want to thank the staff at Home Instead for all their wonderful care and attention to my Mum's needs. We became very attached to many of the carers. They were so kind and considerate, remembering Mum's likes and dislikes, and personal details about her. They took pride in their work and showed love

and compassion, sincerity and integrity. I would also like to say an enormous thank you to one particular lady in the office, who was always so understanding and accommodating! Thank you all! I highly recommend this care company.

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Review from C H (Daughter of Client) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience

Home Instead provide safe care for my mother. This enables Mum to stay in her own home. The family have peace of mind, and we know, we would be contacted immediately if Mum had a problem. The girls are more like friends now, they are respectful and treat Mum with dignity, but can also have a good laugh

with her. We would be lost without them.

Reply from Catharine Chalton, Manager at Home Instead (Wirral)

Many thanks for your review and for giving us the opportunity to work with your mother.

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Review from B L (Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience

Staff are always friendly, caring and very professional. They are sensitive to situations and display a willingness to undertake whatever tasks are necessary and are prepared to "go the extra mile" to accommodate my needs.

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Review from J Stanley M (Husband of Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience

Your staff cared for my late wife over the last fortnight of her life. They cared for her superbly and took a great deal of strain from me. They helped with shopping and offered to do more should I have needed it. They are a wonderful group of carers, a pleasure to welcome into a home at a difficult

time. Outstanding!

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Review from W L (Client) assisted by family/friend published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience

I am completely satisfied with the service.
The carers are efficient, friendly and helpful.

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Review from L T (Client) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience

I was completely satisfied with all aspects of care given and it was very beneficial to me following major surgery but, as the weeks went by and I became stronger and more independent, I was finding that I was not able to justify the amount of time that the carer was allocated for. She did a wonderful

job and was really helpful, nothing was too much trouble. I would certainly use your company again and definitely recommend you to anyone else who would benefit from your services.
Thank you once again.

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Review from R R (Client) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience

She does all that she is expected to do, and what she does, she does well.

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Review from J (Daughter of Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience

The carers/managers are all very professional and willing to listen, learn and provide the very best for the client (and family).

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Review from Mark B (Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience

Well handled, caring service. Professional staff, tries to accommodate my needs.

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Review from R P (Granddaughter of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience

Carers are excellent, caring and very supportive. Very responsive and treat my grandad with dignity and respect and patience due to dementia and they are like family.

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Review from R K (Son of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been diagnosed with terminal cancer. My father has short term memory loss. The key challenge has been to keep them both safe, happy and comfortable together in their own home. It is made more difficult because I am the only child and I live in Belgium. The Home Instead team have been superb

throughout. The care package provided has helped achieve our aims. My parents are happy. Their care team are friends and I can recommend without reservation the support we have received.

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Review from Barbara N (Partner of Client) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience

Very pleased with all care.

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Review from Jean B (Client) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience

We needed assistance after I came out of the hospital in January 2019. I still have to wear slippers (swollen legs and feet) and am not back to driving, so we are glad to have our shopping done weekly and other help (whatever is needed). The care workers are all excellent and we are glad to have their

assistance.

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Home Instead (Wirral)

Care Provided by Home Instead (Wirral)

Good to Know

Funding & Fees Guide for Home Instead (Wirral)