Home Instead (Northwich & Knutsford)

Gadbrook Park, Unit 10 Brunel Court, Rudheath, Northwich CW9 7LP
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9.9 29 Reviews
  • Home Instead (Northwich & Knutsford), Northwich
Since 2007, Home Instead Northwich has provided high-quality home care across Northwich, Knutsford, Winsford, Holmes Chapel, and surrounding areas.
Offering bespoke in-home care, services are tailored to each client, helping them maintain independence and dignity in their own home.

Choosing the right care can feel overwhelming. Many team members have personal experience navigating elderly care at home, ensuring compassionate and understanding support.
Services are available from one hour to 24 hours a day, seven days a week—including Bank Holidays. So you can ensure that there are trusted and Flexible Care Options.

Options include:

Companionship Care – Social visits, outings, and emotional support
Home Help & Housekeeping – Cleaning, shopping, and meal preparation
Personal Care – Assistance with dressing, bathing, and daily routines
Live-In & Overnight Care – 24-hour support for peace of mind
Specialist Care – Tailored support for dementia, Parkinson’s, and more

With a commitment to quality, care is delivered with the same compassion and dedication as for a loved one. Focused on home care for seniors, support is designed to meet individual needs—whether requiring assisted living alternatives, private nursing care, or help caring for elderly parents.

Contact Home Instead Northwich today, Home Instead's Home Care Services are located at Unit 10. Brunel Court, Gadbrook Park, Rudheath Way, Rudheath, Northwich, CW9 7LP

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Care Provided by Home Instead (Northwich & Knutsford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Michelle Lawson (Registered Manager)

Funding & Fees Guide for Home Instead (Northwich & Knutsford)

  • Prices

  • Available on request.

  • At Home Instead, we pride ourselves on our personalised care plans, which are carefully crafted to meet the unique needs and preferences of each individual we serve, with each visit being a minimum of 1 hour.
    Our experienced team takes the time to understand the specific requirements and goals of our clients, enabling us to design comprehensive and tailored care strategies. By offering personalised plans, we ensure that our services align perfectly with the preferences and lifestyles of our clients, delivering exceptional quality and value.

Home Instead (Northwich & Knutsford) Reviews (29)

Total of 29, showing 1-20
9.9

Home Instead (Northwich & Knutsford) has a Review Score of 9.9 (9.947) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Northwich & Knutsford) has 29 reviews.

Overall Experience

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Date Published

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Review from Lynn R (Client) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed help at home following a hip replacement and Home Instead provided me with carers for the first 4 weeks following my surgery. They provided me with all the help I needed in the preparation of meals, housework, application of surgical stockings etc. In fact there was nothing I felt they could
not help me with. Each of the carers worked to the highest of standards. They were all punctual and extremely pleasant. In fact I felt that I got to know them well in the short time they were with me.
Should I be in a similar situation in the future, I would not hesitate to use Home Instead. They are very a very professional organisation.

Reply from Catherine Broadbent, Social media and community engagement officer at Home Instead (Northwich & Knutsford)

We are so pleased you were happy with the quality of service given the short time frame. Should you ever need help with us again, we will be happy to provide it with the same high standard of care. I will ensure the team are all made aware of your comments.


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Review from B F (Daughter of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In November my parents had a failed experience of respite care. Whilst making plans for them to return home, Home Instead provided an outstanding level of support to enable us to increase carers visits.
I can't understate how much their professional and understanding approach helped with a very difficult
situation and this is ongoing.
I feel confident with the whole service and the attitude and support given is inclusive of both admin and care staff as they are all exceptionally helpful and definitely go above and beyond.
Home Instead are a lifeline for us as a family due to having confidence in their overall delivery of care with a professional attitude.

Reply from Nick Hodgson, Head of Operations at Home Instead (Northwich & Knutsford)

Thank you for your kind feedback. It is a pleasure to support your parents and I will ensure the team are all made aware of your comments.


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Review from J B (Daughter of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have cared for my Mum and Dad for about 4 years now. Their support has adapted to Mum and Dad's changing care needs which has enabled my parents to remain in their own home with their much loved pets.
Care has been delivered with great compassion and respect for my parents' dignity but
most importantly the visits of the Care Pros have brought fun and interest into their lives.
More recently my parents needed Live In Care and the Live In Care Pros' professional yet homely input has given me a reassuring peace of mind.

Reply from Nick Hodgson, Head of Operations at Home Instead (Northwich & Knutsford)

Thank you for your kind feedback. It has always been a pleasure supporting both of your parents and I will ensure your comments are passed on to the whole team.


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Review from Gill D (Daughter of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been having the services of Home Instead in a morning for a couple of months now. She lives alone and has dementia. It has been a big help and has given me peace of mind that mum is being looked after and has some company while I'm at work. The ladies do a great job, and the reports say that
mum is always happy, which is lovely to hear. The care coordinator is always at the end of the phone if I have any queries. Very happy with everything. Thank you

Reply from Nick Hodgson, Head of Operations at Home Instead (Northwich & Knutsford)

Thank you for your kind feedback. It's nice to hear that your mum enjoys our Care Professionals visits. I will ensure your comments are passed to the team.


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Review from O G (Daughter of Client) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been using Home Instead for a couple of months to help care for my dad and support my mum.
I genuinely can't say enough good things about them!
Everything has been made to feel so easy from the start, they're so helpful and friendly. My dad was assigned the perfect carer - he and my mum took
to her immediately and for me, I feel so reassured knowing they're in the best hands.
I can't thank you enough!

Reply from Catherine Broadbent, Social media and community engagement officer at Home Instead (Northwich & Knutsford)

Thank you for your kind feedback. We're delighted that you're happy with the care provided for your parents, and that you are all rest assured in our services! I'll make sure to pass the comments over.


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Review from Susan T (Daughter of Client) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team provided outstanding care to my mum when she became unwell and needed extra care.
They were always so friendly and helpful and respectful of my mum's dignity at all times.
The manager always tried to accommodate any extra time needed as Mum's condition deteriorated and would
step in herself if staff weren't available. She is an outstanding manager and very caring.

Reply from Amelia Oates, Recruitment & Retention Manager at Home Instead (Northwich & Knutsford)

Thank you so much for your kind words, we are delighted that you felt so supported by us and our team, it was an honour to support you and your family.


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Review from A L (Client) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Amelia Oates, Recruitment & Retention Manager at Home Instead (Northwich & Knutsford)

Thank you so much for your review! We are glad you enjoy our support.


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Review from T I (Son of Client) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Northwich) have provided our Mum with care services several times a week since mid-2023. We have been very impressed by all aspects of their service. The care professionals have each formed a lovely relationship with Mum and she always looks forward to their visits. They are highly professional
in caring for Mum and let us know if they have any concerns. The office-based team are equally helpful and has shown great flexibility in adjusting schedules as Mum's needs have changed. I would not hesitate to recommend Home Instead to anyone seeking support for an elderly relative who wants to continue living independently.

Reply from Amelia Oates, Recruitment & Retention Manager at Home Instead (Northwich & Knutsford)

Thank you so much for your kind words - we are delighted that you feel so supported by us and our team.


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Review from Keith C (Client) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed by the attention to detail by the office and the training you give to the carers you employ. Most of them so quickly pick up little things like where items are stored, filling of glass of water in my bedroom, emptying of waste bins etc. i.e. they show initiative when required.
The office keeps a close check on whether carers actually arrive and makes the client aware if they expect to be late, i.e. good communication between carer and the office.

Reply from Amelia Oates, Recruitment & Retention Manager at Home Instead (Northwich & Knutsford)

Thank you so much for your kind words - we are delighted that you feel so supported by us, and our care professionals love their visits with you!


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Review from Tracy B (Daughter of Client) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided support for my 82 year old mum who has Alzheimer’s. Their care professionals were so lovely patient and kind and their support enabled us to keep Mum living independently at home for 2 years before the need for 24-hour care meant she needed a care home. They accompanied Mum shopping,
helped with light cleaning and food preparation and offered friendship and companionship. As Mum’s condition progressed they tailored their care to suit her needs and most importantly Mum looked forward to the visits.

Reply from Amelia Oates, Recruitment & Retention Manager at Home Instead (Northwich & Knutsford)

Thank you so much for your kind words - we are delighted that your mum felt so supported by us!
It was an honour to care for her!


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Review from Joanne D (Daughter of Client) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Home Instead highly enough. My mum has recently started having daily visits; the ladies who care for her are endlessly kind, smiley and patient. My mum enjoys her visits and is more engaged and happy because of them.

Reply from Amelia Oates, Recruitment & Retention Manager at Home Instead (Northwich & Knutsford)

Thank you so much for your kind words - we are delighted that we were able to support you and your mum.


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Review from Sarah P (Wife of Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead Northwich and Knutsford since November 2020. The support they provide for my husband with dementia is invaluable for him and myself. We have gradually increased the regular hours that we have, as his needs have increased.
They have been brilliant at matching the carers
to my husband, we have the same carers on the same days and times every week. Their support has enabled me to continue supporting him at home and carry on doing the things I enjoy and maintain my own health.
The carers are amazing, very kind, calm, thoughtful, and knowledgeable.
They have also recently provided live in care to enable me to go away and visit family and friends. This has been fantastic and I really appreciate all the help they have provided. All the work they do researching what care is required before the carers visit is amazing.
I cannot recommend Home Instead enough.

Reply from Amelia Oates, Recruitment & Retention Manager at Home Instead (Northwich & Knutsford)

Thank you so much for your kind words - we are delighted that we were able to support you to enjoy a trip away.
We look forward to continuing to support you all!


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Review from Emma C (Daughter of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend the team at Home Instead highly enough, they are fantastic. Each person, whether that's an office member or care professional, genuinely cares about my mum. They are respectful but still manage to get difficult tasks done. They have bent over backwards to accommodate everything I've
asked of them. My mum has gone from absolutely not wanting anyone in the house, to welcoming everyone with a smile on her face. I love the fact that they don't just rush in and out, but actually sit down with my mum, giving her companionship. I'm convinced that her dementia is not progressing as quickly as I'd feared because she now has so much good company. Thoroughly recommend.

Reply from Amelia Oates, Recruitment & Retention Manager at Home Instead (Northwich & Knutsford)

Hi Emma,
Thank you so much for your kind words - we have shared them with our team, and glad to hear your mum enjoys the visits as much as us!
Home Instead


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Review from John M (Wife of Client) assisted by family/friend published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The present carers are great.

Reply from Amelia Oates, Recruitment & Retention Manager at Home Instead (Northwich & Knutsford)

Thank you so much for taking the time to review the services you receive from us.


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Review from Diana S (Daughter of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Northwich) began providing care for my mother in January. They matched her with a lovely care professional, and their relationship is developing well.
The visits are companionship based, and the pair of them head out for coffee and lunch and run errands in the village.
My mother has
recently moved to the area, and the care pro has been a great help to me in sorting out the new house.
Really pleased.
The team at the office are super-helpful and lovely too.

Reply from Amelia Oates, Recruitment & Retention Manager at Home Instead (Northwich & Knutsford)

Thank you so much for your lovely words!
We are pleased that you & the chosen Care Pro got on so well!


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Review from Tim M (Son of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always friendly and positive. On time and really caring with my mother. She looks forward to their arrival. They cover all action points, take care to detail all issues and promptly report daily activity on their app which is really useful as I live 200 miles away.

Reply from Amelia Oates, Recruitment & Retention Manager at Home Instead (Northwich & Knutsford)

Thank you so much for your kind words! We are pleased you are enjoying the new app as well, and finding your mum looks forward to her Care Pros visiting!


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Review from B B (Daughter of Client) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both myself and my brother are more than happy with Home Instead who seem to go above and beyond what is required. My mum seems happy with all the carers, who show love, care and compassion, and often mention on the app how she loves to sing, and the carers will sing along with her (even if they don't
know the song!)
The new app is so easy to use and very informative, allowing us to see exactly which carer is there, the time when they log in and out and a complete update on mum's wellbeing.

Reply from Amelia Oates, Recruitment & Retention Manager at Home Instead (Northwich & Knutsford)

Thank you so much for your kind words!
We are pleased you are enjoying the new app as well.


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Review from William John H (Son of Client) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In January 2023 I needed assistance with a transfer to Ireland of my 87 year old parents, my mum is bedridden. I contacted a couple of care companies and a private ambulance unsuccessfully before thankfully I came across Home Instead in Northwich, Cheshire.
After a very detailed conversation with
the manager who said that she had never had such a request before, she was however confident that she could indeed help. She set about researching what needed to be done to ensure a safe and secure transfer and after outlining in detail her responsibilities to my Mum everything was agreed and a date set. An excellent carer called attended my mum from her home in Northwich to her new home in Ireland via a ferry crossing in a disability cabin.
On the day of the move the manager even came to assist in getting Mum ready before waving us off. I cannot speak highly enough of the manager and her team and would have no hesitation in recommending them to anyone with a professional need.

Reply from Amelia Oates, Recruitment & Retention Manager at Home Instead (Northwich & Knutsford)

Thank you so much for your lovely feedback, we are glad the trip went well, and wishing you and the family all the best in Ireland!


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Review from Stella B (Daughter of Client) published on 4 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last 5 years, Home Instead, have been supporting my parents to remain living in their own home. My father died at home aged 91 3 years ago. He was supported throughout by Home Instead. My mother, who has 'gentle' dementia is still living in the family home.
The care Mum receives is excellent.
Her carers are kind and caring and do everything to support Mum to remain in her home. They are always cheerful, positive and professional. The office staff are fantastic and very professional. They regularly visit and update care plans. All the carers are informed by email of the updates. The office staff are excellent at informing me of any concerns. I live 150 miles away from my mother and we could not manage Mum without the wonderful support of Home Instead.

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Review from S M (Daughter of Client) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have received excellent care and support from Home Instead during a difficult time.
After a very informative and caring discussion with the management, carers were organised quickly and have established a routine.
The carers are fabulous, very understanding and helpful. Excellent service all round.
Thank you.

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Current Review Score: 9.9 (9.947)

Overview of Review Score

The Review Score of 9.9 (9.947) out of 10 for Home Instead (Northwich & Knutsford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.947 for Home Instead (Northwich & Knutsford) is calculated as follows: ( (73 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 76 Ratings = 4.947

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Northwich & Knutsford) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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Meet the Team (8)

Nick

Nick Hodgson

Job Title: Head Of Operations

I had the pleasure of joining Home Instead Northwich & Knutsford in January 2021. I made the decision to join Home Instead after seeing first-hand through a close family member the difference they make in supporting people to remain safe and well in their own homes.


My career prior to joining was in the furniture retail industry where I held positions in area management and head of retail roles. I love working with people, so the combination of providing an excellent quality of care for the local community and being able to employ a fantastic team of local Care Professionals was the perfect match for me.


I live locally with my wife and three daughters. In my spare time I enjoy walking in the countryside and following motorcycle racing.


Through leading the team at Home Instead, I am determined to continue providing the best possible, personalised care to help people remain independent in their own homes across Northwich, Knutsford and surrounding areas.


Clare

Clare Marks

Job Title: Deputy Operations Manager

Joined: 2024

After 20 years of working in care, with varying roles, I am delighted to have joined the Home Instead team to support the local community remain independent at home.


Michelle

Michelle Lawson

Job Title: Registered Care Manager

My name is Michelle Lawson and I have been at Home Instead since 2011. I started as a Care Professional and progressed to where I am now as Registered Care Manager.


Part of my duties is to complete consultations, service reviews and quality assurance. Having worked in the care sector for 18 years for Care homes and local authorities, I bring to Home Instead a broad range of experience and knowledge.


I am passionate about my work at Home Instead and want to help people remain as independent as possible within their own homes and ‘Change the Face of Ageing’


I live locally with my 2 children and I enjoy spending my spare time with family and friends. I am also an animal lover so enjoy long walks with my dog and keeping fit.


Amanda

Amanda Bell

Job Title: Trainer

My name is Amanda, and after spending 20 years in Childcare and spending 10 years caring for elderly grandparents, I decided to bite the bullet and become a Care Professional for Home Instead, I can honestly say it was the best decision I've ever made!


Being a Care Professional is so rewarding and in the time I have been with Home Instead I have progressed to Senior Care Professional and then onto Trainer.


I am married with 3 children and enjoy spending time with my family and socialising with friends


Demi

Demi Riley

Job Title: Care Co-Ordinator

My name is Demi and I joined Home Instead as a Care Coordinator in June 2022. I have come from a care home setting where I have specialised in Palliative, Dementia, and residential care for around 9 years now.


As a care co-Ordinator for Home Instead, my primary role is to advocate for our clients to make sure they get high-quality care and get to remain living in their homes. I complete consultations, service reviews and quality assurance visits to ensure our clients are happy with the care they receive. There is nothing more rewarding than being able to help clients and their families in our local community to get the support they need.


I live locally with my husband and Son, and I love nothing more than quality time with my family. I am an Aquarius so of course, I love water, and I enjoy indoor/wild swimming. I spend a lot of my spare time outdoors and like to go hiking and on road trips around Scotland.


Katie

Katie Benson

Job Title: Scheduler

Joined: 2024

I joined Home Instead in 2024 after working in care since 2017. I really enjoy working in such a fulfilling sector and look forward to supporting our clients to continue living safely and well in their own homes.


Sandra

Sandra Beresford

Job Title: Office & Finance Administrator

Joined: 2024

I joined Home Instead in 2024 to support the finance and administration across the business. I am also here to answer any questions and support our clients and their families, which I really enjoy.


Angela

Angela Poole

Job Title: Administration Support

My name is Angela and I recently joined Home Instead Northwich & Knutsford as Administration Support. I live locally and have volunteered for ageUK befriending service for the last few years so this job was perfect for me as I love working with people.


In my spare time, I love to cook, socialise and spend time with my family.


Frequently Asked Questions about Home Instead (Northwich & Knutsford)

What Type of Services does Home Instead (Northwich & Knutsford) offer?

Home Instead (Northwich & Knutsford) offers Home Care.

How many Carers does Home Instead (Northwich & Knutsford) employ?

Home Instead (Northwich & Knutsford) employs 55 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Northwich & Knutsford) to verify any information. View our terms and conditions. Home Instead (Northwich & Knutsford) has a Platinum Service – more info.