The ladies do a great job, and the reports say that mum is always happy, which is lovely to hear.
Gill D (Daughter of Client)
The support they provide for my husband with dementia is invaluable for him and myself.
Sarah P (Wife of Client)
They are highly professional in caring for Mum and let us know if they have any concerns.
T I (Son of Client)
Available on request.
At Home Instead, we pride ourselves on our personalised care plans, which are carefully crafted to meet the unique needs and preferences of each individual we serve, with each visit being a minimum of 1 hour.
Our experienced team takes the time to understand the specific requirements and goals of our clients, enabling us to design comprehensive and tailored care strategies. By offering personalised plans, we ensure that our services align perfectly with the preferences and lifestyles of our clients, delivering exceptional quality and value.
Home Instead (Northwich & Knutsford) has a Review Score of 9.9 (9.939) out of 10, based on 14 reviews in the last 2 years. Over all time Home Instead (Northwich & Knutsford) has 30 reviews.
Review from S M (Daughter of Client) published on 13 December 2019
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Review from B W (Client) published on 16 September 2019
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Review from S P (Son of Client) published on 9 September 2019
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Review from M G (Husband of Client) published on 2 September 2019
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Review from R P (Son of Client) published on 25 July 2019
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Review from L S (Client) published on 25 July 2019
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Review from David F (Son of Client) published on 19 June 2019
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Review from P K (Client) published on 1 June 2018
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Review from Irene H (Client) published on 15 February 2018
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Review from Ernest E (Client) published on 13 October 2015
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The Review Score of 9.9 (9.939) out of 10 for Home Instead (Northwich & Knutsford) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.939 for Home Instead (Northwich & Knutsford) is calculated as follows: ( (78 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 82 Ratings = 4.939
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Northwich & Knutsford) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Head Of Operations
I had the pleasure of joining Home Instead Northwich & Knutsford in January 2021. I made the decision to join Home Instead after seeing first-hand through a close family member the difference they make in supporting people to remain safe and well in their own homes.
My career prior to joining was in the furniture retail industry where I held positions in area management and head of retail roles. I love working with people, so the combination of providing an excellent quality of care for the local community and being able to employ a fantastic team of local Care Professionals was the perfect match for me.
I live locally with my wife and three daughters. In my spare time I enjoy walking in the countryside and following motorcycle racing.
Through leading the team at Home Instead, I am determined to continue providing the best possible, personalised care to help people remain independent in their own homes across Northwich, Knutsford and surrounding areas.
Job Title: Deputy Operations Manager
Joined: 2024
After 20 years of working in care, with varying roles, I am delighted to have joined the Home Instead team to support the local community remain independent at home.
Job Title: Registered Care Manager
My name is Michelle Lawson and I have been at Home Instead since 2011. I started as a Care Professional and progressed to where I am now as Registered Care Manager.
Part of my duties is to complete consultations, service reviews and quality assurance. Having worked in the care sector for 18 years for Care homes and local authorities, I bring to Home Instead a broad range of experience and knowledge.
I am passionate about my work at Home Instead and want to help people remain as independent as possible within their own homes and ‘Change the Face of Ageing’
I live locally with my 2 children and I enjoy spending my spare time with family and friends. I am also an animal lover so enjoy long walks with my dog and keeping fit.
Job Title: Trainer
My name is Amanda, and after spending 20 years in Childcare and spending 10 years caring for elderly grandparents, I decided to bite the bullet and become a Care Professional for Home Instead, I can honestly say it was the best decision I've ever made!
Being a Care Professional is so rewarding and in the time I have been with Home Instead I have progressed to Senior Care Professional and then onto Trainer.
I am married with 3 children and enjoy spending time with my family and socialising with friends
Job Title: Care Co-Ordinator
My name is Demi and I joined Home Instead as a Care Coordinator in June 2022. I have come from a care home setting where I have specialised in Palliative, Dementia, and residential care for around 9 years now.
As a care co-Ordinator for Home Instead, my primary role is to advocate for our clients to make sure they get high-quality care and get to remain living in their homes. I complete consultations, service reviews and quality assurance visits to ensure our clients are happy with the care they receive. There is nothing more rewarding than being able to help clients and their families in our local community to get the support they need.
I live locally with my husband and Son, and I love nothing more than quality time with my family. I am an Aquarius so of course, I love water, and I enjoy indoor/wild swimming. I spend a lot of my spare time outdoors and like to go hiking and on road trips around Scotland.
Job Title: Scheduler
Joined: 2024
I joined Home Instead in 2024 after working in care since 2017. I really enjoy working in such a fulfilling sector and look forward to supporting our clients to continue living safely and well in their own homes.
Job Title: Office & Finance Administrator
Joined: 2024
I joined Home Instead in 2024 to support the finance and administration across the business. I am also here to answer any questions and support our clients and their families, which I really enjoy.
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