Review from T S (Daughter-in-law of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience

When my father-in-law passed away Home Instead was able to provide a companionship call for my mother-in-law 7 days a week within 2 weeks of our initial meeting. Over the 3 years of our association with them, Mum has developed a genuine fondness for ‘her ladies’ who have often gone beyond their remit

to support her. Any concerns or additional requests have been addressed promptly and to our satisfaction. When she succumbed to Covid they were able to provide additional support using the people she knew and trusted. Too often we hear of carers who don’t actually care. This is definitely not our experience of Home Instead. We would actively encourage anyone looking for support for an elderly relation to look no further than Home Instead.

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Review from Lindsay A (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience

Recognising when you may need additional support and then navigating the minefield of care providers is not at all easy. My dad and I selected Home Instead based on the excellent recommendations from our family and friends. We could not have chosen a better care provider. Right from the initial contact,

it was clear that Home Instead was different. Their care provision is care in the broadest, deepest sense of the word - not just the practical aspects of care, although these are of course important. But also compassion, dignity, respect and companionship for my dad. We cannot adequately thank Home Instead nor can we recommend their services highly enough.

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Review from Michael P (Husband of Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience

To all the staff at Home Instead, especially the most caring, loving, thoughtful, and friendly people who visit my wife, on a regular basis. My wife now says she is so happy, everyone is lovely, and she has new friends. She has always been terrified of the thought of Dementia, but all your lovely carers

have changed all that, with the care she receives, also all the help for myself. I would have no hesitation in recommending your company to anyone I meet, needing Dementia care. Keep up the good work, you are doing a wonderful job.

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Review from R B (Daughter of Client) published on 21 September 2023
Submitted via Website • Report

Overall Experience

Over the past few months, my mother feels she has received excellent care and support from Home Instead and she is very happy with her carers. They are both reliable and they record everything in Mum's online file which is password-protected. This enables us (her daughters) to read how each day her

support has gone, how Mum is doing, where she has been, what she has eaten and what activities she has done. It is very reassuring to read the daily reports completed by each carer. Mum has a very good relationship with each of her carers and she has quickly learned to trust them and their manager who also keeps in regular contact with Mum and us (daughters) either via telephone or via the private online group to enable easy communication.
Thank you, Home Instead.

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Review from Catherine S (Daughter of Client) published on 16 August 2023
Submitted via Website • Report

Overall Experience

I contacted Home Instead to inquire about a short-term care package for my elderly mother, whilst she recovered from a fall. The manager contacted me immediately, arranged to call and assess my mother's needs and put in place the necessary support. This was all done efficiently and with attention to

detail. The two ladies who supported my mother were absolutely delightful and my mother looked forward to seeing them.
I am sure that without their help, she would not have made such a quick and positive recovery from her fall.
My mother is now able to resume her normal activities without extra help, but should that change, I will be calling the manager again, without hesitation.
If you are looking for an excellent care company to deal with, Home Instead should be your first choice. They are, without doubt, wonderful in every measure!
Thank you to all the team at Home Instead.

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Review from A R (Daughter of Client) published on 14 July 2023
Submitted via Website • Report

Overall Experience

Home Instead (Stafford, Cheadle & Stone) have been caring for my mother since October ‘21. She recently had a bad fall and was in hospital for one month. On her return home Home Instead ran alongside the NHS carers service and then fully took over providing 4 visits a day. Knowing that the ladies from

Home Instead are caring for my mother gives the whole family great peace of mind. All of the carers are kind and respectful as well as knowledgeable. Mum looks forward to their visit and considers them to be friends. The office team is always ready to be helpful and accommodating to our needs. The whole team has played a major role in improving Mum’s health and quality of life. There is no way we could manage without them and I would heartily recommend them to anybody.

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Review from Caroline T (Daughter of Client) published on 14 July 2023
Submitted via Website • Report

Overall Experience

Home Instead was recommended to us by a friend locally to my father who lives at least 4 hours away from me. From the very first encounter with the manager, the service has been exemplary and we are delighted with the support given to find the right care for my father. He is delighted with the “ladies”

who come and see him and we have never looked back.
In the future, more care will be needed and I feel confident that Home Instead (Stafford, Cheadle & Stone) will able to provide this seamlessly.
All staff are kind, understanding, discreet and non-intrusive. They understand my father's care needs and we regularly review and update with the outstanding care manager and her team. All concerns and queries are addressed quickly and the communication is superb.

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Review from Catrina H (Daughter of Client) published on 23 March 2023
Submitted via Website • Report

Overall Experience

My Dad and I made the tricky decision to have some help after losing my Mum, I knew after my first conversation with the manager that we were in safe hands. The help Dad needed evolved, as did his care package always with the absolute support of not just the amazing team of caregivers but the whole

Home Instead team. Dad's caregivers were more than that, they were dear friends and so valued by us all as Dad's family for allowing us to still be family and not just carers. I would not hesitate to shout from the rooftops just what a difference having the friendly support Home Instead made to us as a family and would recommend to anyone needing as little as a cuppa and company to a full suite of care. Simply wonderful

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Review from Mary R (Sister of Client) published on 15 March 2023
Submitted via Website • Report

Overall Experience

Home Instead provided an excellent and professional service for my brother. The carers were thorough and caring, ensuring that my brother was well looked after in his home. The managers held regular reviews and assessments and did their best to ensure that all my brother's changing needs were catered

for. I would have no hesitation in recommending them.

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Review from J B (Friend of Client) published on 15 March 2023
Submitted via Website • Report

Overall Experience

Home Instead have delivered a very caring and flexible visiting arrangement which from time to time needed adjusting for my old friend who has no family. They have an excellent team of staff who do make the difference in caring in a friendly but professional manner. The Home Instead middle management

are very organised in assessing and recognising the changes in the needs of my friend which was necessary over a period of time, this was very important as not living near to my friend they kept me very up to date on his care and needs. I would have no hesitation in recommending Home Instead from my first-hand experience in dealing with the Company.

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Review from Keith B (Son of Client) published on 14 December 2022
Submitted via Website • Report

Overall Experience

Home Instead has provided care for my mother for several months now. They visit her in her home on three days of the week to provide companionship. The staff are always punctual and friendly and my mother looks forward to seeing them. I find the portal extremely helpful as staff always leave comments

and updates that reassure me that all is well. Of particular benefit is the fact that they check on her medication to ensure she has sufficient in store and that she is taking them. They have also collected medication from the pharmacy when needed.

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Review from Anne M (Daughter of Client) published on 3 November 2022
Submitted via Website • Report

Overall Experience

Home Instead have looked after my mum for a couple of years, since a fall and the onset of Alzheimer's. Unfortunately, we have decided the best place for her now is in a care home. Whilst in Home Instead's care, my mum was treated with respect and much care, with her needs being met. If there were any

changes or incidents, they were quick to inform me, which was always appreciated. The ladies who work for them are kind, caring people who treated my mum very well. I know it's not an easy job, and they all seemed to enjoy what they do. Highly recommended. I've already recommended them to two family friends.

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Review from C N (Daughter of Client) published on 13 October 2022
Submitted via Website • Report

Overall Experience

When researching suitable providers for Mum, I was impressed from the very start with the promptness of replies, the friendliness and the caring nature of the staff I spoke to.
She politely kept at a distance until Mum made a decision "to try it out" but at all times letting me know she was there to

answer any questions should we need it.
We have gone, over the space of several months, from wonderful befriending to more practical tasks around the house, at all times treating Mum with utmost respect. Mum was very reluctant to have strangers in the house, but she warmed very quickly to the caring ladies who were put in place to care for Mum, always making every effort to keep with the same ladies for Mum.
Every effort was made to accommodate the family's needs, and I cannot recommend highly enough.

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Review from Debbie H (Daughter of Client) published on 3 August 2022
Submitted via Website • Report

Overall Experience

Mom needed “proper” care overnight and another company were unable to help. I couldn’t believe how hard it was to get quality overnight care. After trying 12 other providers of care in the home, it was getting later in the day on a Friday - and I was getting stressed and upset that I couldn’t find any

help for my mother. Thankfully a friend suggested Home Instead and that’s when I met the wonderful kind and helpful person who sorted a team of ladies to start helping in just a couple of days. The ladies who came were amazing and knew exactly what help mom needed. They were also very kind to my dad who has dementia, as it can be a little unnerving for an elderly gentleman when ladies he’s never met before start appearing in the bedroom he shares with his wife! I cannot recommend the team highly enough for their kindness and professionalism at a particularly difficult time for our family. I only hope that they’re all still around when my time comes to be helped!

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Review from K B (Son of Client) published on 19 April 2022
Submitted via Website • Report

Overall Experience

I have used Home Instead to look after both of my late parents over the last four years (ending 2022). They have provided excellent care during that period and helped the family keep Mum and Dad at home where they felt most comfortable. They developed an excellent relationship with them and we always

had regular feedback from the carers which was really useful. I can’t recommend them highly enough or thank them enough for looking after Mum and Dad. I would have no hesitation in recommending them.

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Review from Chris B (Son of Client) published on 25 February 2022
Submitted via Website • Report

Overall Experience

We've recently had to get extra care for Mum who is 85 and has dementia. Home Instead was recommended in the highest possible terms by a close friend who uses them to care for her mother-in-law and on the basis of this recommendation we went with them as well. I have to say, extremely impressed is an

understatement. The carers are really genuine and caring people who Mum now regards as friends. They treat her with respect and dignity and see to her needs in a very caring manner. Unfortunately Mum is getting worse but Home Instead are providing increasing assistance and support and are making a massive difference to her quality of life. I can't thank them enough for the wonderful work they do and are so glad that we found them to help Mum.

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Review from Andrew M (Nephew of Client) published on 15 February 2022
Submitted via Website • Report

Overall Experience

My uncle had significant care needs that increased over time as his health deteriorated. All the caregivers who attended to him looked after him with great spirit and kindness. Their help significantly extended the length of time he was able to remain in his own home.

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Review from S M (Son of Client) published on 15 February 2022
Submitted via Website • Report

Overall Experience

As I reside a considerable distance from my mother, it could be difficult to have a clear overview of her situation; there are inevitably specific problems related to the issue of distance. However, I have always found Home Instead (Stafford) to be understanding of this. They have over 5 years, been

communicative, accommodating, and extremely flexible regarding all matters relating to my mother's needs. Lately, in particular, they have exceeded my expectations by ‘going the extra mile’ on numbers of occasions when my mother has required urgent, special attention. Home Instead (Stafford) haven’t just done what they’ve been asked to do, they have used their initiative, made suggestions as to how to deal with various developing matters. They have been very adaptive, not simply sticking to the same routine, but changing the pattern of care as it became necessary. Home Instead (Stafford) have enabled my mother to remain at home for longer than she might otherwise have done, and I shall always be grateful to them for that. Totally trustworthy.

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Review from Joy N (Relative of Client) published on 13 January 2022
Submitted via Website • Report

Overall Experience

The care package was arranged very quickly after my aunt and uncle were struggling to cope with daily living. A full review of Uncle's care needs was completed and times and dates arranged for the care workers to call and assist with his daily care. Aunty was previously Uncle's main carer but was

finding it increasingly difficult. The care workers quickly became welcome visitors and were kind, considerate and very helpful. So a big thank you to you all at Home Instead for your help.

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Review from H P (Relative of Client) published on 23 December 2021
Submitted via Website • Report

Overall Experience

When setting up a care package for my Mum the Home Instead team were extremely helpful and supportive during a very emotive time. They created an individualised care plan adhering exactly to Mum’s specific needs, showing respect, empathy and compassion throughout.

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Home Instead (Stafford, Cheadle & Stone)

Care Provided by Home Instead (Stafford, Cheadle & Stone)

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