Review from Debbie H (Daughter of Client) published on 3 August 2022
Submitted via Website • Report

Overall Experience

Mom needed “proper” care overnight and another company were unable to help. I couldn’t believe how hard it was to get quality overnight care. After trying 12 other providers of care in the home, it was getting later in the day on a Friday - and I was getting stressed and upset that I couldn’t find any

help for my mother. Thankfully a friend suggested Home Instead and that’s when I met the wonderful kind and helpful person who sorted a team of ladies to start helping in just a couple of days. The ladies who came were amazing and knew exactly what help mom needed. They were also very kind to my dad who has dementia, as it can be a little unnerving for an elderly gentleman when ladies he’s never met before start appearing in the bedroom he shares with his wife! I cannot recommend the team highly enough for their kindness and professionalism at a particularly difficult time for our family. I only hope that they’re all still around when my time comes to be helped!

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Review from K B (Son of Client) published on 19 April 2022
Submitted via Website • Report

Overall Experience

I have used Home Instead to look after both of my late parents over the last four years (ending 2022). They have provided excellent care during that period and helped the family keep Mum and Dad at home where they felt most comfortable. They developed an excellent relationship with them and we always

had regular feedback from the carers which was really useful. I can’t recommend them highly enough or thank them enough for looking after Mum and Dad. I would have no hesitation in recommending them.

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Review from Chris B (Son of Client) published on 25 February 2022
Submitted via Website • Report

Overall Experience

We've recently had to get extra care for Mum who is 85 and has dementia. Home Instead was recommended in the highest possible terms by a close friend who uses them to care for her mother-in-law and on the basis of this recommendation we went with them as well. I have to say, extremely impressed is an

understatement. The carers are really genuine and caring people who Mum now regards as friends. They treat her with respect and dignity and see to her needs in a very caring manner. Unfortunately Mum is getting worse but Home Instead are providing increasing assistance and support and are making a massive difference to her quality of life. I can't thank them enough for the wonderful work they do and are so glad that we found them to help Mum.

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Review from Andrew M (Nephew of Client) published on 15 February 2022
Submitted via Website • Report

Overall Experience

My uncle had significant care needs that increased over time as his health deteriorated. All the caregivers who attended to him looked after him with great spirit and kindness. Their help significantly extended the length of time he was able to remain in his own home.

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Review from S M (Son of Client) published on 15 February 2022
Submitted via Website • Report

Overall Experience

As I reside a considerable distance from my mother, it could be difficult to have a clear overview of her situation; there are inevitably specific problems related to the issue of distance. However, I have always found Home Instead (Stafford) to be understanding of this. They have over 5 years, been

communicative, accommodating, and extremely flexible regarding all matters relating to my mother's needs. Lately, in particular, they have exceeded my expectations by ‘going the extra mile’ on numbers of occasions when my mother has required urgent, special attention. Home Instead (Stafford) haven’t just done what they’ve been asked to do, they have used their initiative, made suggestions as to how to deal with various developing matters. They have been very adaptive, not simply sticking to the same routine, but changing the pattern of care as it became necessary. Home Instead (Stafford) have enabled my mother to remain at home for longer than she might otherwise have done, and I shall always be grateful to them for that. Totally trustworthy.

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Review from Joy N (Relative of Client) published on 13 January 2022
Submitted via Website • Report

Overall Experience

The care package was arranged very quickly after my aunt and uncle were struggling to cope with daily living. A full review of Uncle's care needs was completed and times and dates arranged for the care workers to call and assist with his daily care. Aunty was previously Uncle's main carer but was

finding it increasingly difficult. The care workers quickly became welcome visitors and were kind, considerate and very helpful. So a big thank you to you all at Home Instead for your help.

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Review from H P (Relative of Client) published on 23 December 2021
Submitted via Website • Report

Overall Experience

When setting up a care package for my Mum the Home Instead team were extremely helpful and supportive during a very emotive time. They created an individualised care plan adhering exactly to Mum’s specific needs, showing respect, empathy and compassion throughout.

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Review from J H (Sister of Client) published on 8 December 2021
Submitted via Website • Report

Overall Experience

Home Instead Stafford, provided excellent care for my brother who has Parkinson’s. They did everything possible to help him have an independent life; taking him to social clubs, enabling him to go on holiday as well as making sure he was comfortable in his own home. I would highly recommend them.

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Review from Debbie G (Daughter of Client) published on 29 November 2021
Submitted via Website • Report

Overall Experience

My whole experience of using Home Instead to provide care for my Father was excellent. The carers cooked a lovely meal each night for my father and spent time talking to him. There were 3 carers in total so he didn't have to get used to a lot of different carers. They didn't wear a uniform so know one

knew Dad had carers going in. He is a very private man so he was more comfortable with this. I felt I had alot of support from the service and nothing was too much trouble. I can't thank Home Instead enough.

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Review from Susan E (Next of Kin) published on 7 October 2021
Submitted via Website • Report

Overall Experience

Following admission to hospital at the beginning of the year, care services were arranged with the hospital discharge team on a short term basis. The care that was provided was inadequate and the provider created problems.
When the care needed to be transferred, a brokerage service was recommended

but was unable to source care.
At this point, I was extremely stressed and decided to take a chance and phone Home Instead.
It turned out to be the best decision. From the initial enquiry, the service received has been excellent.
Home Instead create solutions, not problems and staff have been supportive not only for the cared for by promoting their independence but to me as a working Mum as the communication between Home Instead and I has been key to me being able to attend to my family and work commitments knowing the cared for is being well cared for and supported.

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Review from Terry R (Brother of Client) published on 15 September 2021
Submitted via Website • Report

Overall Experience

My sister has early-onset dementia and has needed progressively more help with meals, shopping and management of her house. We started with Home Instead for a few hours a week and it finished with 4 visits per day, 7 days per week. During this time, I have been very impressed with the service. The caregivers

(as they are stylised) are very understanding and ready to go the extra mile. Mood swings can be difficult to deal with, but they handled this very well and were able to go along with whatever fiction that presents itself.

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Review from Carolyn H (Friend of Client) published on 12 April 2021
Submitted via Website • Report

Overall Experience

I have found Home Instead (Stafford) to be reliable, friendly, professional and approachable. Home Instead (Stafford) are always on time and carry out the duties and care required and or needed by the client. Nothing is too much trouble so thank you.

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Review from Ali H (Friend of Client) published on 7 April 2021
Submitted via Website • Report

Overall Experience

I support a very elderly gentleman, who has no family. Over the last year, his support needs significantly increased and his physical and mental health began to visibly deteriorate. It became very clear in December last year that he could not remain at home without professional care support put in place.

His home had fallen into disrepair and he was struggling to look after his own personal care needs too. I called Home Instead (Stafford) and the wonderful area manager met us at the home of the gentleman. She didn't judge but helped us plan a strategy going forward that would support this fiercely independent gentleman to stay in his own home. Her team of carers have transformed life for this gentleman. They treat him with dignity. They are always on time. They balance his practical care needs whilst also tending to his social and emotional needs. They have time to listen to his stories and reminiscences. He refers to them as 'beautiful people' who he has come to trust and rely upon.

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Review from Jacqui B (Daughter of Client) published on 30 November 2020
Submitted via Website • Report

Overall Experience

We asked Home Instead Senior Care to help my 92-year-old Dad, who was independent living alone but struggled with preparing a meal. They were lovely and came into his home once a day and cooked him a meal of his choice and sat with him and chatted, as he was also very lonely, they talked to him about

his family and hobbies and also his past. They walked around the garden with him and sat outside with him on sunny days, he really looked forward to their visits and they even cooked him pancakes with lemon and sugar! Nothing was too much trouble and it was so reassuring for me to know that on days when I wasn’t able to see him he’d had a meal and some company. I would definitely recommend Home Instead they made such a difference to my Dad's life and helped me so much.

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Review from Jonathan (Client) published on 30 November 2020
Submitted via Website • Report

Overall Experience

I cannot thank Home Instead enough for their professionalism and care. Every member of staff we dealt with from the office to the Carers themselves were brilliant with Dad and great support to my Mother and myself. It’s not like a business but a family who takes a genuine interest in their clients and

provides excellent care in a friendly, efficient, and professional manner. I have already recommended them to several friends and would not hesitate in going back to them again. The staff are extremely well trained and go about their job with diligence, attention to detail and care even when Dad was having the odd bad day!

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Review from Richard P (Father of Client) published on 30 November 2020
Submitted via Website • Report

Overall Experience

The staff provides the support my son needs in a very courteous and professional manner. They and the management are friendly and approachable and have flexible attitudes to how the care is provided. Regular feedback is provided and this is very important to us.

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Review from Christiana S (Next of Kin) published on 30 November 2020
Submitted via Website • Report

Overall Experience

We’ve used Home Instead, Stafford, for many years. Since February time and throughout lockdown the staff have bent over backwards to support and care for my aunt, providing carers who are a good personality match to my aunt and frequently reviewing her care needs, being very adaptable and with the ability

to be reactive to her changing needs. For example, following a short hospital stay during lockdown my aunt needed short term extra care which they worked hard to put in place in 24 hours, including prepping the new carers for her specific needs. Any problems I’ve had, the staff in the office have listened and done their best to resolve them in a timely fashion.

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Review from Viv S (Daughter of Client) published on 30 November 2020
Submitted via Website • Report

Overall Experience

I would highly recommend Home Instead to anyone looking to have carers for their loved ones.
Having lost my dad late in 2019, my mum found herself living on her own for the first time ever. Her mobility was poor, but mentally she felt she wanted to remain in her own home.
After an initial meeting

with Home Instead, we decided to engage them, initially two visits per day. Early morning a carer would arrive and get mum up, dress her and get her breakfast. Later in the day, they would call back to get her tea.
After about 4-months, my mum's mobility began to decline, and we have to increase the visits to four per day.
After numerous night time falls and mobility getting worse, in September my mum took the decision to go into a Nursing Home.
All the carers who came to my mum's home were very professional. Each one of them was always dressed smartly, were very caring and honest. A daily diary was completed online, which was very useful, and any problems were reported to me immediately.

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Review from Simon W (Son of Client) published on 30 November 2020
Submitted via Website • Report

Overall Experience

Home Instead provided a valuable home care service to my 95-year-old mum. The team enabled her to remain independent and living at home whilst receiving care from the Home Instead team. The staff helped my mum with daily living duties, personal washing, laundry and shopping, visiting her each day for

several months after she found she did not like being in a care home. The staff were always friendly, responsive and helpful to Mum and provided her with some social contact each day as well. As she became less able and her health was failing, the team were able to provide more input into her care. My mum wanted to stay at home for as long as she could with home care support until the point where she needed medical care and the service did enable her to do just that whilst maintaining a degree of independence. I would definitely recommend Home Instead to anyone in a position who could benefit from their services.

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Review from Sue A (Wife of Client) published on 12 August 2020
Submitted via Website • Report

Overall Experience

We have had a contract with Home Instead Stafford for the past few years. Gradually increasing the number of days as my husband's health deteriorated.
Having had contact with another care agency previously we found the care givers from Home Instead exceeded our expectations. My husband was treated

with respect, dignity and compassion. I believe he would not have been able to remain at home for as long as he did without them. Now, unfortunately, he is in a care home but between us we did manage to look after him for as long as possible.
We are very grateful to Home Instead and would not hesitate to recommend them to anyone needing to organise care or companionship for a relative or friend.

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Home Instead (Stafford, Cheadle & Stone)

Care Provided by Home Instead (Stafford, Cheadle & Stone)

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Funding & Fees Guide for Home Instead (Stafford, Cheadle & Stone)