Home Instead (Stafford, Cheadle & Stone)

8 Whitebridge Estate, Whitebridge Lane, Stone ST15 8LQ
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10 82 Reviews
  • Home Instead (Stafford, Cheadle & Stone), Stone
Home Instead (Stafford) offers tailor-made home care and specialist dementia support to people living at home.

Their services include companionship, home help, personal care, medication support, and respite.

They are a companionship led domiciliary care provider. This means their focus is on building meaningful relationships between clients and Care Professionals. They achieve this by providing clients with smaller teams, longer calls, exact call times, and personality matching between client and Care Professionals for additional compatibility.

The smaller teams means that you or your loved one sees the same faces more regularly, longer calls means they won't feel rushed, exact call times so they will know when to expect Care Professionals, and personality matching so they're genuinely going to look forward to spending time with the Care Professionals who have been hand picked for them.

Care Professionals are recruited through Home Instead's values-based recruitment program, whether they have prior experience in care or not, Home Instead looks for those who share its compassion, empathy, and values. Home Instead then provides them with industry leading training so they are ready to provide you or your loved one with the excellent level of care that their reputation has built up over a decade of operation. All Care Professionals are also vetted by enhanced DBS checks before employment is commenced.

Care Provided by Home Instead (Stafford, Cheadle & Stone)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Kerry Gibbard (Care Manager)

Funding & Fees Guide for Home Instead (Stafford, Cheadle & Stone)

  • Prices
  • Available on request


Home Instead (Stafford, Cheadle & Stone) Reviews (82)

Total of 82, showing 81-82
10

Home Instead (Stafford, Cheadle & Stone) has a Review Score of 10 (9.954) out of 10, based on 29 reviews in the last 2 years. Over all time Home Instead (Stafford, Cheadle & Stone) has 82 reviews.

Overall Experience

  • 78
  • 4
  • 0
  • 0
  • 0

Date Published

82
16
24
29
53
Overall Experience  Overall Experience 5.0 out of 5

Lovely carers. All treat my mum with respect and allow her to keep her dignity. They were all introduced to my mum correctly before caring for her. Something that was a big plus for me. Mum seems happy with all of her care and even allows her favourite carer to take her out for 2 hours every fortnight.
This is a big deal for my mum as she's not comfortable around a lot of people.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

I have received this service for a little over 2 years and I am well pleased with the overall care and help. The staff are all really good and are good company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.954)

Overview of Review Score

The Review Score of 10 (9.954) out of 10 for Home Instead (Stafford, Cheadle & Stone) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.954 for Home Instead (Stafford, Cheadle & Stone) is calculated as follows: ( (166 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 173 Ratings = 4.954

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Stafford, Cheadle & Stone) is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jun 2019

Overall
Good

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (18)

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Meet the Team (5)

Judith

Judith Herrod

Job Title: Business Owner

Joined: 2008

This Home Instead office has been providing support for many years and I am very proud of everything that we have achieved.


My previous role was at a children’s hospice, where the person-centred care made such a difference in their quality of life. Because of that, I feel very passionate about helping people to keep their independence for as long as possible, wherever they are on life’s journey, making sure that their care matches their wishes at all times.


We couldn’t provide such great care without our brilliant staff either! They are a really dedicated team who always go the extra mile.


Kerry

Kerry Gibbard

Job Title: Care Manager

Joined: 2012

I have now worked for Home Instead for well over a decade, starting initially as a carer. I had previously worked with children but thought about a career change and realised that I wanted to help older people. It is very rewarding to build relationships and support our clients to live their lives to the fullest. I have progressed within the company over that time and am now the Care Manager. Every day is different and I really enjoy what I do.


I am passionate about providing the highest quality care that we can. I visit clients at home and it is wonderful when they say what a difference we make to their lives.


Away from work, I enjoy cooking and spending time with my husband and children.


Yvonne

Yvonne

Job Title: Deputy Care Manager

Joined: 2018

I started my career in the care sector a little over 30 years ago. During that time, I have been employed in a variety of care settings, working with learning disabilities, the elderly and also mental health clients in a secure unit. I have also been a Registered Manager at a residential care home.


I became a carer here in May 2018 and am now the Training and Retention Manager. I came here because I believe that we can make a real difference to people’s lives, and reassure loved ones, best of all the calls are never rushed!


In my free time, I enjoy quizzes, art and football. (It’s Stoke City if you’re wondering!).


Rebecca

Rebecca

Job Title: Office Manager

Joined: 2012

I had a job in administration previously and also helped in the office part-time, managing the accounts.


From a very young age, I was used to meeting new people at Mum and Dad’s office when we lived in Spain.


I really enjoy finding out what makes people tick and seeing if they share Home Instead’s values.


I am so pleased to be working in my parent’s family business. Working here is fantastic because providing such a high standard of care is something I can be very proud of. I also love working with Mum; to see her every day is wonderful. My mum and I are both caring people, which definitely comes from my nan, as she used to work in a children’s residential home and with people with learning disabilities. I enjoy working with the team and helping to develop new staff.


In my spare time, I enjoy spending time with my Husband and kids. We go on narrowboat holidays whenever we can.


Michelle

Michelle

Job Title: Client Services Coordinator

Joined: 2014

I originally trained as a Registered General Nurse and worked for a number of years in a general surgery ward.


After a career break to look after my children, I wanted a change from a hospital environment and was looking for a care company that didn’t rush through calls and where I would be able to spend some quality time with the clients.


I have worked here now for many years and have always supported the same clients, which is very rewarding and I’ve been able to build good relationships with them. Since starting to work in the office I have been keeping care plans updated and auditing our paperwork.


I enjoy long walks with my Jack Russell terrier, time with the family and going to the cinema.