Home Instead (Broadstairs, Ramsgate and Margate)

Unit 1, Little Ciffsend Farm, Chalk Hill, Ramsgate CT12 5HP
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9.9 46 Reviews
  • Home Instead (Broadstairs, Ramsgate and Margate), Ramsgate
Home Instead (Broadstairs, Ramsgate and Margate) provides individually tailored and high-quality care in the comfort of your own home, as evidenced by being the first home care provider in Thanet with an Outstanding in Caring, obtained in August 2019.

They were rated as Outstanding in Caring at their last CQC review in May 2023 (Good overall), making Home Instead the intuitive choice for those looking for the best possible care for themselves or a loved one. The management team have a wealth of Care knowledge and a combined experience of more than 75 years, so you can be safe in the knowledge that you or your loved one will be in the most capable hands.

Home Instead's care ethos is centred around each individual relationship, because each client is unique and they ensure they take the time to understand each client and find a small team of CARE Professionals who will be matched to their client's care needs, preferences and characteristics. Each care package is individually tailored to the client's specific requirements, to provide high-quality care which will enable you or your loved one to live independently at home for as long as possible, whilst also improving their quality of life.

As part of the UK's number 1 franchise network, each Home Instead CARE Professional is required to meet standards that exceed those put in place by the CQC. These standards cover pre-employment checks, induction and care certificate training and continuous quality assurance of the care they provide. Ultimately Home Instead aims to provide care that any of the management team would be happy for any of their family members to receive.

Home Instead UK have developed their own City & Guilds accredited Dementia training programme for CARE Professionals and were the proud recipient of the Queen's Award for Innovation in 2016 and the inaugural Princess Royal Training Award in 2016.

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Care Provided by Home Instead (Broadstairs, Ramsgate and Margate)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Wafa Mohbubul (Director of Care)

Funding & Fees Guide for Home Instead (Broadstairs, Ramsgate and Margate)

  • Prices

  • From £34.75 per hour

Home Instead (Broadstairs, Ramsgate and Margate) Reviews (46)

Total of 46, showing 1-20
9.9

Home Instead (Broadstairs, Ramsgate and Margate) has a Review Score of 9.9 (9.931) out of 10, based on 12 reviews in the last 2 years. Over all time Home Instead (Broadstairs, Ramsgate and Margate) has 46 reviews.

Overall Experience

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Date Published

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Review from Felicity B (Client) published on 30 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am enormously impressed by the standard of care and support I am receiving from carers and management this year 2024 as a client enjoying the comfort of a weekly bath, warm and fragrant. Enjoying exceptional support with two carers working alternative weeks. I am delighted with honest, caring exchanges
of humourous conversations and the therapeutic effect of laughter with trusted friends; professional and respectful; I feel blessed.

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Review from Sylvia C (Client) published on 21 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are understanding, aware and caring. I like all my carers. They are always on time and helpful. I look forward to them coming everyday. The dog likes my carers and waits in the window for them to arrive. They are not just carers, they are like old friends from school.

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Review from L J (Daughter of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I engaged Home Instead three times per day for my Mum (mild dementia diagnosis) on discharge to her own home following a hip operation and rehab in mid-2023 and we're both very happy with their service. Healthcare professionals are extremely experienced e.g. quick to spot, prevent and manage issues,
liaise with e.g. NHS as necessary and come up with diverse methods to encourage Mum's eating. I welcome their guidance, advice and updates.
Mum and I feel she's safe with her Healthcare professionals but all levels of Home Instead professionals have built genuinely kind, caring and trusting relationships with Mum (and our family) and their overall care enables her to remain at home. Mum says she's 'very lucky to have them'. I don't live close to her so Home Instead gives me peace of mind and while a little more expensive than some - they're worth it. I'll retain them for as long as possible! Thank you, Home Instead.

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Review from J S (Husband of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care your company and staff gave to us was wonderful. Without you, we could not have kept my wife at home for her entire illness of 10 years and this was so important to both of us. Home Instead provides a caring-professional service without them I would not have managed. Thank you for being there
when we needed you.

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Review from Elizabeth A (Daughter of Client) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been helping my parents for several years. This review relates to the last few weeks of my father's life where the care they gave was beyond excellent. My father's needs had been getting gradually more complex - he'd stopped being able to transfer into his wheelchair using a board
but the carers adapted to using the ceiling hoist so that he could continue to stay at home. In the last few days before he died carers helped us to get palliative end-of-life care put in place. I can't stress enough how much they did for us, making phone calls, checking in on us, dealing with my very agitated and distressed father, keeping us calm etc. In the last few days they were coming in four times a day and the care they showed for Dad and Mum was outstanding. We are hugely appreciative of everything they did, and for what they continue to do for my mother, even though her needs are domestic rather than personal care.

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Review from Michael B (Husband of Client) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Home Instead staff to be very helpful with good carers visiting. Always been good at punctuality and forming an excellent relationship with my wife over a period of time.
Although expensive, I cannot speak too highly of the carers, also they are most understanding when time schedules need
to be changed. I look forward to their continued help and care.

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Review from Mick H (Son of Client) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find it difficult to fully describe the wonderful care and daily attention that my mother received over the years from the amazingly dedicated team at Home Instead. The individual carers became close and valued friends, and at 102 years old, as her requirements became more demanding, they never missed
a step in providing skilled and sensitive attention to all aspects of care. From cooking and bathing, emergency medical needs, and hospital visits to just a fresh bunch of flowers. Incredible. Likewise, the management team, when faced with a challenging scheduling change, somehow pulled it off, always with a smile. She and I only have the deepest gratitude to them all.

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Review from Nicola O (Niece of Client) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not recommend Home Instead Ramsgate enough. They were wonderful. They were able to take my recently widowed aunt in hand when she stopped looking after herself. It was their attention to detail that spotted she had a stroke while the hospital denied it for 9 days. Without their encouragement,
I would not have continued to fight for further testing. I will continue recommending the company to all my friends and colleagues.

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Review from Christine M (Daughter of Client) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead (Broadstairs, Ramsgate and Margate) for the last 10 years plus. They have been amazing with my mother who suffers with anxiety as well as mobility problems. They also cared for my father until we lost him six years ago today. They were very worried with getting carers in the
first place. The managers were brilliant talking to us all and finding the best and compatible carer for their individual needs. They have helped with advice and hospital appointments. They are very flexible and keep you informed of carers coming over the following week, times etc. Which for my mum's anxiety is really helpful. The carers are all fully trained and introduced to my mum and educated on her individual needs before being allowed to care for her. The carers do actually care for my mum, it's not just a job to them and they give her the time, privacy that she needs. They talk to her and not at her and the same carers are with Mum each day so a great rapport is built. Managers visit to complete reviews ensuring all is well.

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Review from C G (Son of Client) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At nearly 102 Dad is still in his own home. This is made possible by the support of carers and family. Home instead offers sensitive supportive care and have constantly adapted to our Dad's needs.
The focus on both his physical and mental health care is much appreciated.

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Review from Alan F (Client) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I have been clients of Home Instead for the best part of three years and they have served us well in aiding us to remain in our residence. We benefit from the regularity of carers arriving generally at their appointed times and the ability to contact their management office without difficulty.
The abilities of the carers do vary and we try to play to strengths and steer away from individual weaknesses. We do find that carers' cooking abilities do vary.

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Review from Tracey T (Partner of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been supporting me to care for my partner at home for over 2 years now. He has complex health care needs and continues to require 24-hour care and so their daily visits have been a lifesaver for him and for me. The Care that he requires has varied over this time and Home Instead have
been flexible and responsive, adding a Companion visit and evening sitter to allow me some much-needed respite. They have never let us down. The carers are always on time, cheerful, willing and competent. We have also been fortunate to have regular contact with members of their Senior Management Team who are very knowledgeable and so I am able to discuss any concerns I have about his health and what we should do next.

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Review from Tim S (Friend of Client) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'd like to say a massive thank you to everyone at Home Instead. There is not one aspect of their service that isn't outstanding. It was a very daunting time for me to make the right call on who is best suited to look after my dear friend. From the staff in the office to the team who looked after Derek
I'd like to say big thank you to everyone. I would highly recommend Home Instead to family and friends.

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Review from S C (Niece of Client) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided exceptional support for my Aunt for the past few years. This has meant that she has been able to continue living in her home of 75 years. We are so grateful for the care provided by the whole team and the excellent and diligent management of the team. We are confident that
my aunt is well cared for and that there is proactive communication of any potential concerns. I know that the team really care for my Aunt and do all they can to make her life happy and anxiety-free. The whole team is highly professional but with a wonderful warm, caring touch and we could not manage without them.

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Review from L M (Friend of Client) published on 7 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a friend who has been a client with Home Instead since 2012.
Home Instead has enabled her to continue living in her beloved home.
She has regular carers who know her well and know how she likes to be supported. She also knows her carers well and enjoys spending time with them.
One of her main
carers recently arranged to spend their free time with her to celebrate her birthday.
I would recommend Home instead to others.

Reply from Kevan Barr, Owner at Home Instead (Broadstairs, Ramsgate and Margate)

Thank you for such a great review and for recommending us. I will ensure all your kind comments are passed on to our care manager and all of the care professional team, who have looked after your friend so brilliantly, for such a long time.


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Review from A V (Daughter of Client) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been looking after my dad for a few years. I would highly recommend them to anyone looking for professionalism, along with respecting the clients wishes, and their dignity. The carers are amazing and my dad loves their visits. They are definitely very aware of the clients health concerns
and flag up any concerns immediately. All of the above let’s me have peace of mind knowing that he is being so well cared for!

Reply from James Whiting, Operations Director at Home Instead (Broadstairs, Ramsgate and Margate)

A really big thank you for such a positive review and I am very pleased to hear that you have appreciated the efforts that our Care Professionals have provided your father, ensuring that wishes and dignity are at the priority of every visit. We are very proud of our Care Professionals' level of competency and skills that allow them to flag any health issues almost immediately.


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Review from Sarah L (Daughter of Client) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received care from the caregivers at Home Instead for several years before she eventually needed 24-hour care and is now in a nursing home near me. She is very happy and settled now thankfully.
For many years Home Instead have helped Mum to stay independent. The caregivers were always on time,
totally reliable, respectful and caring. They helped Mum make her own choices which helped her to be confident to stay at home. They contacted me whenever there was an issue with Mum. She formed really strong relationships and still talks very fondly and regularly about everyone.
Mum's health was often up and down and we would talk to you about what care was needed. You were always so accommodating and wanted the best for Mum. She felt safe with you all and it really helped her to enjoy living at home as long as she could.
All the caregivers were wonderful people. It seems unjust that caregivers do not get the same pay and recognition as NHS staff.

Reply from Kevan Barr, Owner at Home Instead (Broadstairs, Ramsgate and Margate)

Thanks, Sarah that really is a lovely and heartwarming review, we are all so glad Mum has settled into her new home so well. I will ensure that the caregivers get to hear your kind words. We are addressing the pay issue as best we can and everyone is now paid the true 'Living wage' as endorsed by The Living Wage Foundation. Please take care Sarah and pass on our warmest wishes to Mum.


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Review from Harriet P (Daughter of Client) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality and professionalism of the staff provided my dad with the very best care and gave me peace of mind. Having a consistent team visiting Dad ensured that he became familiar with his carers and that the carers were able to get to know him well. Despite a challenging situation in the later stages
of my dad's care, I always felt that Dad's dignity was preserved. I felt that all members of the Home Instead team, from carers to managers, provided high quality and continued support primarily for my dad, but also to myself and my brother.

Reply from James Whiting, Operations Director at Home Instead (Broadstairs, Ramsgate and Margate)

Thank you for such a warm and lovely review. We were very pleased that we could honour your father's wishes. The team at Home Instead work extremely hard to respect our clients' dignity and to provide the highest level of quality care. I know that your review will mean a great deal to all of us and especially those that worked closely with father. It's always special when we work with clients families that only want what is within their loved ones best interest, so it was a pleasure being able to support your father, you and your brother.


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Review from Gillian F (Daughter of Client) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A couple of years ago I recognised that Mum was beginning to struggle with day to day living and living so far apart I would worry each time that I left, after staying with her. Home Instead (Broadstairs, Ramsgate and Margate) was mentioned by one of Mum's neighbours and from the moment we approached
them we never looked back! Up until the beginning of last year Mum had been coping but enjoying a daily visit from a carer, for help around the house, for a chat and a coffee. Sadly things changed dramatically during Covid-19 and after multiple admissions to hospital, Mum came home to a bed downstairs with night care as well. Whilst I did my bit caring for Mum when I could, the dedicated carers were there for Mum. Mum had refused to go back to hospital so it meant with Home Instead (Broadstairs, Ramsgate and Margate) we could respect that wish and she passed peacefully away in February with a carer and myself at her side. I could not have done this without them, the exemplary care to Mum was extended to me and the family, to which I will always be truly grateful.

Reply from Kevan Barr, Owner at Home Instead (Broadstairs, Ramsgate and Margate)

Thank you for such a lovely and heartfelt review and I am so happy that so many of Mum's 'exemplary' care team were there to say their final goodbye to Mum and receive your personal thanks for being the 'dedicated carers' they truly are.


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Review from Dominique V (Daughter of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum fell and was found by her carer. The staff involved went above and beyond to gain entry and phoned for medical support. As I work away from home it took me a while to get there. Home Instead maintained a presence so it was less frightening for her. She was in hospital some time, but when she came
out a revised care plan was implemented with no fuss or bother. She has a main carer that she knows well and trusts, which has been a great reassurance to myself and the rest of the family.

Reply from Kevan Barr, Owner at Home Instead (Broadstairs, Ramsgate and Margate)

It is so nice to hear such a glowing review and to hear that our team have gone “above and beyond” to ensure that your mother was safe and felt comforted. I am pleased that you have shared with others how quick we are to respond and adapt to your mother's needs, allowing a prompt but safe discharge from hospital. We agree that your mother has built a trust and wonderful relationship with her main carer and are pleased that this reassures you and your family. A lot of work has been ongoing to ensure that we operate the highest level of safety protocols because of COVID-19. I will ensure all the Team receive your lovely compliments and a big 'thank you' for your feedback.


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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for Home Instead (Broadstairs, Ramsgate and Margate) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.931 for Home Instead (Broadstairs, Ramsgate and Margate) is calculated as follows: ( (67 Excellents x 5) + (5 Goods x 4) ) ÷ 72 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Broadstairs, Ramsgate and Margate) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about Home Instead (Broadstairs, Ramsgate and Margate)

What Type of Services does Home Instead (Broadstairs, Ramsgate and Margate) offer?

Home Instead (Broadstairs, Ramsgate and Margate) offers Home Care.

How many Carers does Home Instead (Broadstairs, Ramsgate and Margate) employ?

Home Instead (Broadstairs, Ramsgate and Margate) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Broadstairs, Ramsgate and Margate) to verify any information. View our terms and conditions. Home Instead (Broadstairs, Ramsgate and Margate) has a Platinum Service – more info.