Home Instead (Broadstairs, Ramsgate and Margate)

Unit 1, Little Ciffsend Farm, Chalk Hill, Ramsgate CT12 5HP
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9.9 46 Reviews
  • Home Instead (Broadstairs, Ramsgate and Margate), Ramsgate
Home Instead (Broadstairs, Ramsgate and Margate) provides individually tailored and high-quality care in the comfort of your own home, as evidenced by being the first home care provider in Thanet with an Outstanding in Caring, obtained in August 2019.

They were rated as Outstanding in Caring at their last CQC review in May 2023 (Good overall), making Home Instead the intuitive choice for those looking for the best possible care for themselves or a loved one. The management team have a wealth of Care knowledge and a combined experience of more than 75 years, so you can be safe in the knowledge that you or your loved one will be in the most capable hands.

Home Instead's care ethos is centred around each individual relationship, because each client is unique and they ensure they take the time to understand each client and find a small team of CARE Professionals who will be matched to their client's care needs, preferences and characteristics. Each care package is individually tailored to the client's specific requirements, to provide high-quality care which will enable you or your loved one to live independently at home for as long as possible, whilst also improving their quality of life.

As part of the UK's number 1 franchise network, each Home Instead CARE Professional is required to meet standards that exceed those put in place by the CQC. These standards cover pre-employment checks, induction and care certificate training and continuous quality assurance of the care they provide. Ultimately Home Instead aims to provide care that any of the management team would be happy for any of their family members to receive.

Home Instead UK have developed their own City & Guilds accredited Dementia training programme for CARE Professionals and were the proud recipient of the Queen's Award for Innovation in 2016 and the inaugural Princess Royal Training Award in 2016.

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Care Provided by Home Instead (Broadstairs, Ramsgate and Margate)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Wafa Mohbubul (Director)

Funding & Fees Guide for Home Instead (Broadstairs, Ramsgate and Margate)

  • Prices

  • From £35.95 per hour

Home Instead (Broadstairs, Ramsgate and Margate) Reviews (46)

Total of 46, showing 21-40
9.9

Home Instead (Broadstairs, Ramsgate and Margate) has a Review Score of 9.9 (9.931) out of 10, based on 12 reviews in the last 2 years. Over all time Home Instead (Broadstairs, Ramsgate and Margate) has 46 reviews.

Overall Experience

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Date Published

46
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Review from D S (Daughter of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I write to express my total satisfaction with the exemplary care services provided by Home Instead last year in caring for my mother during the last few weeks of her life. From the timely manner in which they acted upon our initial phone call requesting support and through to the final session, they
were always attentive to her needs and changes in circumstances as the services required moved from hourly visits to 'sleep ins' and 'end of life' care. The Carers were all first class, well presented, sociable, and related well with my mother. It was a real comfort and benefit to her that the same group of Carers were used throughout and she did not have to remember too many names! I would also like to thank and acknowledge the support and attention to detail provided by the Operations Director, Registered Care Manager and Senior Carer. They all communicated well with us in keeping us informed and, at the same time ensuring that all services were provided in line with Covid regulations.

Reply from Kevan Barr, Owner at Home Instead (Broadstairs, Ramsgate and Margate)

I am delighted to read such positive comments, we cared very much for your mother and knew that we wanted to help you respect her wishes. I am really pleased that you appreciated, the hands-on approach from our Operations Director, Registered Care Manager and Senior CAREGiver that meant that your mother received the outstanding care you have described. A lot of work has been ongoing to ensure that we operate the highest level of safety protocols because of COVID-19. Please accept my thanks for such a great review and I will ensure all the Team receive your lovely compliments.


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Review from David T (Son of Client) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother required the services of Home Instead twice, over a three year period when her usual carer went into the hospital for a small operation and again when she needed a little extra help with her daily routine. The company stepped up and responded quickly and efficiently on both occasions. She
had a very good and close relationship with all of the caregivers who visited her, they assisted her in carrying on as near to normal as possible. In her latter days, she was treated efficiently, courteously and with sensitivity. I would have no hesitation in recommending Home instead to others.

Reply from Kevan Barr, Owner at Home Instead (Broadstairs, Ramsgate and Margate)

Thank you for your wholehearted recommendation. It was a real pleasure looking after your Mother, and we were pleased with the families help, that our great team of caregivers were to be able to fulfil her final wishes.


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Review from S M (Daughter of Client) published on 28 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead care agency for my dad over the last few months and are extremely happy with the service received. The staff have been excellent, providing a high quality of care and dignity. They are always exceedingly kind and caring, and my dad has been very content and happy with
all they do for him. There is only a small number of carers that attend to my dad's needs, so they know him well, and it's reassuring for Dad to know who is coming daily. As a family, we are incredibly happy with the care, support and treatment our Dad has received and would highly recommend the care provider.

Reply from Kevan Barr, Owner at Home Instead (Broadstairs, Ramsgate and Margate)

Thank you, for your very kind words. It is most rewarding to know that our ethos of small and dedicated teams of CareGiver's, who all work so conscientiously, make such a difference not just to your Dad, but to all your family.


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Review from C G (Daughter-in-law of Client) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law's care started late autumn 2019 and has been exemplary, especially so during these trying times of the pandemic. Carers have always been cheerful, helpful, patient and have gone above and beyond their duties on several occasions when an emergency arose and nothing has been too much.
Their thoughtfulness and caring attitude does them and the company, great credit and has been much appreciated.

Reply from Kevan Barr, Owner at Home Instead (Broadstairs, Ramsgate and Margate)

Thank you for this fantastic review. I will make sure that the caregiver and office team are all made aware of the 'exemplary' care they have delivered.


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Review from Richard (Son of Client) published on 20 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended this care provider by a friend. From the initial meeting with the care manager and then with care staff, I have been very impressed with the level and quality of support provided for my parents. I feel all the staff go above and beyond and the service is exceptional.
I would have
no hesitation in recommending this company to anyone seeking care and support at home.

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Review from Susan E (Wife of Client) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been very caring and sensitive to my husband's needs. His condition, Alzheimer's, means he can be both challenging and amenable, all within the same hour or so. They make him feel welcome and show great kindness. It has given me great peace of mind knowing I can leave him in safe
hands. The support we both receive is very much appreciated.

Reply from Kevan Barr at Home Instead (Broadstairs, Ramsgate and Margate)

Thank you so much for taking the time to leave such a great review. I will ensure everyone gets to hear your lovely comments.


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Review from Steven & Gary S (Son of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started to have carers for Mum when my Dad could no longer cope with trying to bathe her. Home Instead were recommended to us and we immediately found them very professional and caring. They came in three times a week to attend to her needs, but they really stepped up when our Dad became ill and
was admitted to hospital on a Friday evening. As our Mum’s primary carer it left us with the problem of how to care for her 24 hours a day, but by Monday afternoon the Care Manager had found and arranged a care home place for our Mum, and she moved there on the Tuesday afternoon. She also put in place care for our Dad who came home from hospital that same afternoon. He was visited two to three times a day by the same fabulous carers that had been looking after Mum, so seeing familiar faces eased his recovery. We would thoroughly recommend them to anyone looking for care in their own home without hesitation – they would seem to be the gold standard which others should be measured against.

Reply from Kevan Barr, Director at Home Instead (Broadstairs, Ramsgate and Margate)

Thank you so much for your review - we especially like the 'gold standard' comment.


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Review from Lesley W (Goddaughter of Client) published on 2 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been more than happy with the level of service provided by Home Instead for my Godmother. Right from the top down myself/my Godmother have had our requests dealt with and a variety of services have been provided, that have been extremely helpful and are there if and when needed.

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Review from Chris S (Daughter of Client) published on 2 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care that Home Instead have given to my mother.
She seems very happy with them also and they have kept me informed about everything that’s happened.

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Review from David H (Son-in-law of Client) published on 29 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Thanet looked after my mother-in-law who is a dementia sufferer for 2 years. During that time the care she received was outstanding. I always thought she was treated with care, dignity and as an individual, rather than "just another" client. When she had an accident they attended the hospital,
helped with her care afterwards and were always very considerate. The manager is a gem and was always prepared to answer any questions and, when required, advise me and would frequently go way beyond the call of duty and out of hours to provide care. I would strongly recommend Home Instead Thanet.

Reply from Kevan Barr, Director at Home Instead (Broadstairs, Ramsgate and Margate)

Thanks for such a lovely review.


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Review from Elaine L (Daughter of Client) published on 26 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead were really helpful in providing full-time care for my mother when my father was hospitalised, at very short notice. Initially this was for 48 hours but actually lasted for two months. This was a great help to us as there was no family living nearby.

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Review from Tony P (Son of Client) published on 23 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and service provided. My mother has used Home Instead for the past three years and is completely happy with the service that she receives. As a relative, I spend 12 days every month in Spain and I am extremely satisfied with the care that my mother receives.
Home Instead was recommended
to me after my mother had a very bad experience in a local care home. I would be more than happy to recommend them to anyone.

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Review from David S (Son of Client) published on 23 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had noticed changes in our father’s behaviour including spells of memory loss. Following medical diagnosis that he had the onset of severe dementia we decided to seek out care to enable him to stay in his own home for as long as possible. We interrogated all the CQC reports for Care Providers in
the Ramsgate area and found that the Home Instead Broadstairs, Ramsgate and Margate team had an excellent result with great user reviews. After meeting with their Senior Manager at my father’s property an action plan was agreed. In our case, it was an hourly daily visit at 8 am to ensure my father was up, had washed and had something to eat. This plan was reviewed as time went on and was increased and reduced as both parties found necessary. We found the team extremely professional, caring, patient and friendly. Unfortunately, our father’s condition deteriorated and he is now in permanent care. However, I have recommended the service to a friend who has similar concerns with her father.

Reply from Kevan Barr, Director at Home Instead (Broadstairs, Ramsgate and Margate)

Thank you for your kind comments.


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Review from William B (Son-in-law of Client) published on 21 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Access to and quality of care is 1st class. Care given to the client with dementia was exceptional right from the early onset days to round the clock care at home when the client was confined to a hospital bed at her home until sadly she passed away. The care manager was always available to give advice
and send in carers at short notice to cover an emergency and visited on many occasions herself to offer companionship.
After she passed away carers were still required to look out for my father in law at 96 years old and have continued to do so in an exemplary way. He is taken to hospital appointments when required, and they are happy to do local shopping and prepare meals for him on the days they visit.
I live 200 miles away, so it's good to know he is in good hands, their help is much appreciated.

Reply from Kevan Barr, Director at Home Instead (Broadstairs, Ramsgate and Margate)

Thanks that really is heart warming to feedback for our team, especially the CM, having done such a fabulous job. I will make sure everyone involved gets to hear your very kind words.


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Review from Heather S (Daughter of Client) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers are kind, considerate and professional. The manager is really committed and sorts out any concerns or glitches quickly and thoroughly.


Not let down even in the terrible snow.


Reply from Kevan Barr, Director at Home Instead (Broadstairs, Ramsgate and Margate)

Thank you for your kind words, especially about the manager. I will ensure the whole team are given this great feedback.


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Review from J O (Daughter of Client) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although Dad was reluctant to have carers initially we came to value their visits and the care they provided. The carers were always proactive and responded to requests made promptly.


They provided the link that I was unable to because of travelling distance and time to provide.


Home Instead Senior

Care made it possible for dad to remain in his own home until the end of his life.

Reply from Kevan Barr, Director at Home Instead (Broadstairs, Ramsgate and Margate)

Thank you for such a lovely review.


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Review from Gill D (Daughter of Client) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is hard to express in a few words the difference Home Instead made to the lives of each member of our family. Over a period of 4 years, the Home Instead team cared for our elderly mother plus our special needs sister in their own home.


The Home Instead team looked after our mother right through

to her peaceful death in her own home. They cared with efficiency and tenderness and always conscious of maintaining her dignity.


At the same time, the team in the office were masterminding our sister's complicated daily schedule with patience and humour, as well as caring for her and giving her the support and help she needed.


All the team became friends and our mother and sister grew very fond of each one of them.


We are so grateful we were recommended to try Home Instead. My brother and I living a good distance away could not have managed without them and would thoroughly recommend them to anyone in need.


Reply from Kevan Barr, Director at Home Instead (Broadstairs, Ramsgate and Margate)

Gill thank you for such a glowing review. It is clear even from those few words how caring and personal our care and friendship was and how the whole team really loved looking after Mum and S. I will ensure everyone involved in their care shares this lovely review.


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Review from J B (Wife of Client) published on 24 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have used Home Instead Senior Care for the last 6 months. They were prompt to return my call, some and assess our needs and start giving personal care. My husband has one main caregiver and several others who cover holidays/sickness etc...
All were introduced to him/us by his main carer, prior to
giving care themselves. All are them are very good with my husband, kind, gentle, encouraging and engage him in conversation. His main carer has been with us from day 1, she is excellent with my husband, she achieves all that is needed with his personal care but gives him time, chats to and talks through what she's doing. She knows when he's not feeling 100% and will discuss this with me.
I consider her a friend of ours - not only his caregiver - a great help.

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Review from L D (Client) published on 23 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The operation of both management and staff has been excellent. Visiting staff have always been willing to support me.

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Review from Karen S (Daughter of Client) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, over and above what was booked. I had been unable to visit mum due to the flu and a chest infection. Carers saw to her meals, tidied the kitchen and bedroom. They were able to cover all extra days required of them. They were required to only provided companion care.

Reply from Kevan Barr, Director at Home Instead (Broadstairs, Ramsgate and Margate)

Karen thank you for your kind words, I will ensure the caregivers know that the care was 'excellent and over and above' your expectations.


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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for Home Instead (Broadstairs, Ramsgate and Margate) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.931 for Home Instead (Broadstairs, Ramsgate and Margate) is calculated as follows: ( (67 Excellents x 5) + (5 Goods x 4) ) ÷ 72 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Broadstairs, Ramsgate and Margate) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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