Home Instead (Broadstairs, Ramsgate and Margate)

Unit 1, Little Ciffsend Farm, Chalk Hill, Ramsgate CT12 5HP
Submit a Review
9.9 46 Reviews
  • Home Instead (Broadstairs, Ramsgate and Margate), Ramsgate
Home Instead (Broadstairs, Ramsgate and Margate) provides individually tailored and high-quality care in the comfort of your own home, as evidenced by being the first home care provider in Thanet with an Outstanding in Caring, obtained in August 2019.

They were rated as Outstanding in Caring at their last CQC review in May 2023 (Good overall), making Home Instead the intuitive choice for those looking for the best possible care for themselves or a loved one. The management team have a wealth of Care knowledge and a combined experience of more than 75 years, so you can be safe in the knowledge that you or your loved one will be in the most capable hands.

Home Instead's care ethos is centred around each individual relationship, because each client is unique and they ensure they take the time to understand each client and find a small team of CARE Professionals who will be matched to their client's care needs, preferences and characteristics. Each care package is individually tailored to the client's specific requirements, to provide high-quality care which will enable you or your loved one to live independently at home for as long as possible, whilst also improving their quality of life.

As part of the UK's number 1 franchise network, each Home Instead CARE Professional is required to meet standards that exceed those put in place by the CQC. These standards cover pre-employment checks, induction and care certificate training and continuous quality assurance of the care they provide. Ultimately Home Instead aims to provide care that any of the management team would be happy for any of their family members to receive.

Home Instead UK have developed their own City & Guilds accredited Dementia training programme for CARE Professionals and were the proud recipient of the Queen's Award for Innovation in 2016 and the inaugural Princess Royal Training Award in 2016.

Show Home Instead (Broadstairs, Ramsgate and Margate) on the Map

Care Provided by Home Instead (Broadstairs, Ramsgate and Margate)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Wafa Mohbubul (Director)

Funding & Fees Guide for Home Instead (Broadstairs, Ramsgate and Margate)

  • Prices

  • From £35.95 per hour

Home Instead (Broadstairs, Ramsgate and Margate) Reviews (46)

Total of 46, showing 41-46
9.9

Home Instead (Broadstairs, Ramsgate and Margate) has a Review Score of 9.9 (9.931) out of 10, based on 12 reviews in the last 2 years. Over all time Home Instead (Broadstairs, Ramsgate and Margate) has 46 reviews.

Overall Experience

  • 38
  • 8
  • 0
  • 0
  • 0

Date Published

46
2
5
12
34

Review from O L (Client) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone I've met from Home Instead has been kind, considerate and caring.
I like their policy of no stranger coming to my house. Any new carer is introduced to me by one I know before they join my little team.

Reply from Kevan Barr, Director at Home Instead (Broadstairs, Ramsgate and Margate)

Thank you for encapsulating so succinctly what it takes to be one of our great team of caregivers - 'kind, considerate and caring'.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue M (Daughter of Client) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so very much for the care you provided over a period of about three years for my wonderful Mother, living alone. The visits you provided allowed her to stay in her beloved Bungalow for as long as possible. Very sadly she passed away on Christmas morning after a brief stay in a care home. Please
be sure to thank all your wonderful Staff from myself and my family and to tell them how very much my Mother appreciated everything that they did for her. Your staff frequently went the extra mile to ensure she was comfortable and they are a credit to Home Instead. It was so lovely to see one special lady at the Funeral. I know that your carers, like us, will miss her so much, she was brave and stoic.

Reply from Kevan Barr, Director at Home Instead (Broadstairs, Ramsgate and Margate)

Sue On behalf of the team thank you for such really nice comments, we will ensure that all 'the wonderful staff' are complimented accordingly. It is most rewarding to know that our team, who work so hard and do as you say 'go the extra mile', made such a difference not only for your lovely Mum but to all your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mandy D (Daughter of Client) published on 6 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found over the years, that my mother has been cared for during the week by Home Instead, the staff on all levels to be polite, kind and supportive. The carers do a splendid job under somethings trying circumstances with mum. When we have (rarely) had any problems everyone has gone over and above
to solve them.
I have no worries at all about leaving mum in their care.

Reply from Kevan Barr, Director at Home Instead (Broadstairs, Ramsgate and Margate)

Mandy it is always nice to hear such glowing compliments, not just when we 'do a splendid job', but also on the odd occasion when there are issues, and everyone works together as a team and 'has gone over and above to solve them'. We look forward to continuing to offer Mum the kind and supportive Care, which we are so proud to be recognised for.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris R (Daughter-in-law of Client) published on 20 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law passed away recently, the team from Home Instead had been calling on him for at least 3 years. Over those 3 years, the team was excellent, providing personal care several times a day towards the end of his life, as his health deteriorated they helped more and more.


I remember one

particular day when we were trying to help Dad to the toilet and unfortunately, Dad was too weak with our help to get back to his chair. We tried but we just couldn't manage it, we called Home Instead and explained our situation, and within 20 minutes, 2 of the ladies were with us and helped Dad back to his chair.


He had a great relationship with the girls that visited him, they were all extremely professional, kind and above all caring. We felt as a family we could ask Home Instead for any help even at short notice, which we have done on several occasions, when either Mum was not well enough to help Dad.
The team at Home Instead continue to help Mum, where would we be without them.


Reply from Kevan Barr, Director at Home Instead (Broadstairs, Ramsgate and Margate)

Thanks for such lovely comments, we will ensure that all his team of 'special ladies' are complimented accordingly.
Chris the fact you both have entrusted us with looking after both your parents is really a marvellous testament to your belief that Home Instead offer a unique and bespoke service and your illustration truly exemplifies our ethos, ‘to us it's personal’.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mary P (Daughter of Client) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were at our wits end, trying to help my father to leave the hospital after treatment for a life-threatening illness. Mercifully a kind lady at the hospital suggested Home Instead to us. Home Instead offered us hope where there had been a very dark hole, full of anxiety and anguish caused by unacceptable
hospital red tape hope, that my father in the final stage of his life, was treated with dignity. Respect and professionalism. Home Instead did all that and more. From that moment it was like a cloud had been lifted from us all and we sailed along with my father, with all the problems that entailed, often with laughter, to a peaceful end. Our load was lighter thanks to Home Instead. The staff were excellent and we cannot thank them enough.

Reply from Kevan Barr, Director at Home Instead (Broadstairs, Ramsgate and Margate)

Thank you, Mary, for your very kind words. It is most rewarding to know that our team, who work so conscientiously, made such a difference not just to Dad, but to all your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Linda B (Daughter of Client) published on 2 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 87-year-old Mum was living alone at home with vascular dementia and Alzheimer's. I was finding it increasingly difficult to keep on top of caring for her alone.


After careful consideration and lots chats with Home Instead Senior Care, I decided to employ their services. They were so helpful

and gave me advice and info while I was deciding to 'let go' of some of her care - a really difficult decision for me. All of the staff who visited and cared for Mum were great and we narrowed the staff down to 2/3 of her favourite carers (Mum was better with slightly younger staff) who rotated her care. They went in daily and made her evening meals, changed her clothes/pads/bedding, put on washing on etc and generally did whatever and left a full report of each visit. I found all the staff really caring and helpful. Mum had a fall and broke her hip and has now had to go into a Home as it wasn't safe for her to return home.


I couldn't fault their care/concern for mum's welfare. You can't put a price on peace of mind.


Reply from Kevan Barr, Director at Home Instead (Broadstairs, Ramsgate and Margate)

Linda thank you so much for your kind words - especially the 'You can't put a price on peace of mind'.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for Home Instead (Broadstairs, Ramsgate and Margate) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.931 for Home Instead (Broadstairs, Ramsgate and Margate) is calculated as follows: ( (67 Excellents x 5) + (5 Goods x 4) ) ÷ 72 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Broadstairs, Ramsgate and Margate) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Broadstairs, Ramsgate and Margate) to verify any information. View our terms and conditions. Home Instead (Broadstairs, Ramsgate and Margate) has a Platinum Service – more info.