Home Instead (Oldham & Saddleworth)

113-115 High Street, Uppermill, Oldham OL3 6BD
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9.9 82 Reviews
  • Home Instead (Oldham & Saddleworth), Oldham
Home Instead (Oldham & Saddleworth) has built up a good community reputation through a service that is friendly, versatile and professional. All carers are qualified to carry out personalised provision, helping older and vulnerable adults to live dignified and comfortable lives in their own homes.

Home Instead take a friendly approach towards family and loved ones and consults regularly with related health services and authorities in order to make sure client well-being is protected over the long-term.

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Care Provided by Home Instead (Oldham & Saddleworth)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mick Sheehan (Managing Director)

Funding & Fees Guide for Home Instead (Oldham & Saddleworth)

  • Prices

  • Available on request

Home Instead (Oldham & Saddleworth) Reviews (82)

Total of 82, showing 1-20
9.9

Home Instead (Oldham & Saddleworth) has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years. Over all time Home Instead (Oldham & Saddleworth) has 82 reviews.

Overall Experience

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Review from D H (Client) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After coming out of the hospital having had a knee replacement, Home Instead ladies came to help me and my husband who was recovering from broken ribs after a fall. The care team were brilliant and so helpful doing the jobs that me and my husband normally did as we were both active before, in spite
of our ages. We had them for four weeks and oh how I miss them now. It was a real treat for us for them to do jobs such as bits of shopping, hoovering, washing up etc. I will certainly recommend them 100% to any of my friends who may need help. A million thanks to Home Instead.

Reply from Mick Sheehan, Owner at Home Instead (Oldham & Saddleworth)

Thank you for leaving us such a lovely review. We're pleased that you have made a good recovery. If you need us again in the future, please give us a shout.


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Review from R E (Client) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I was given was very good and I would pass the care company on to other people. The service was top-notch, they did everything they said they would do and more.

Reply from Mick Sheehan, Owner at Home Instead (Oldham & Saddleworth)

Thank you very much for taking the time to write a review. It's great to hear that Home Instead was able to meet your expectations during your recovery. Wishing you all the best for the future.


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Review from Jacqui B (Daughter of Client) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing support to my mum for almost two years. From the start, they were personable, caring and professional and this has continued during the two years as mum's needs have changed and increased. The nominated care professionals gave great support, advice and companionship
as well as providing practical help such as medication administration and meal preparation. It has been a great way of enabling mum to be at home. I would also commend the scheduling team and management team who are efficient and knowledgeable. Recently, mum went to hospital for an unplanned stay and the support given during that time was flexible and invaluable. I can't recommend the team highly enough they have been fantastic with mum and a huge support to me too.

Reply from Mick Sheehan, Owner at Home Instead (Oldham & Saddleworth)

Thank you for taking the time to send in your lovely review. Your kind words are really appreciated and it makes all the hard work worthwhile. Wishing you all the best for the future, team Home Instead x


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Review from Alison S (Friend of Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this company enough. They go above and beyond to provide care. All the carers are empathetic, caring and professional. As an ex-nurse good care is hard to find in this current climate, but the manager and his team have been fantastic. My daughter-in-law's mother needed end-of-life
care and this was exceptional from start until she was admitted into a hospice. In the last few days, one staff member in particular has not only cared for her but all the family as well. This made it so much easier for all. A great big thank you to you all from all the family.

Reply from Mick Sheehan, Owner at Home Instead (Oldham & Saddleworth)

Thank you very much for your review and kind words. It was our honour and pleasure to help support your family at this difficult time.


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Review from Sally F (Friend of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we received from the team has been absolutely amazing. I honestly cannot thank you and the team enough. The carers were just outstanding and went above and beyond for Mum and Dad. If Mum and Dad returned to me then I wouldn't hesitate to ask for Home Instead again. Everyone involved has been
so wonderful and I cannot express how much they have supported me.

Reply from Mick Sheehan, Owner at Home Instead (Oldham & Saddleworth)

It was an absolute pleasure to support your Mum and Dad during their period of respite. Thank you very much for your kind words, it means a lot!


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Review from M L (Client) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your service supplied just what I was in need of post my knee operation. Hope to call in you again when and if I have the other knee done. My only criticism I have is poor communication for a while about my key box location which involved my neighbour having to give access through her intercom.

Reply from Mick Sheehan, Owner at Home Instead (Oldham & Saddleworth)

Thank you very much for taking the time to review our service and for your kind words. We're pleased to have been able to support your recovery and will work on our internal communication. All the best for the future.


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Review from Ann S (Daughter of Client) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead cared for my mum from January 2019 until she sadly passed away in December 2023. I always found them approachable and any difficulties encountered were quickly resolved. The standard of care from the caregivers was high. Mum was always treated with respect and dignity (she would have told
us if she wasn't happy ) and she looked forward to their visits. For mum it really was Home Instead and ultimately that was what mattered to her and to us. Thanks again for your support Home Instead we as a family couldn't have done it without you.

Reply from Mick Sheehan, Owner at Home Instead (Oldham & Saddleworth)

Thank you very much for your review and kind words, it's much appreciated. It's been an honour and pleasure to support you and your mum over the past 5 years. We're really pleased we could help keep your mum at home, where she wanted to be.


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Review from Nina O (Daughter of Client) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead arranged homecare for my mum who has Alzheimer’s. I can’t recommend them highly enough. They listened patiently and developed a care plan to suit my mum perfectly and were so professional and helpful. We met three lovely carers during the short time we had with Home Instead, they genuinely
really really care! So empathetic - to me as well as my mum as I needed a hug from time to time. Don’t hesitate - Home Instead are amazing.

Reply from Mick Sheehan, Owner at Home Instead (Oldham & Saddleworth)

Thank you very much for your kind words. It's been our pleasure to help support you and your mum.


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Review from D P (Client) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is needed at short notice because of a fractured leg. Home instead could not have been more helpful. A quick home visit from the care manager who has been professional and put us at ease. We were extremely confident. All helpers were introduced by the manager and care started within days. The staff
were delightful, looked for ways to help us, always willing and professional. We looked forward to their visits. There has been much laughter. Would definitely use it again and recommend it to others.

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Review from K S (Niece of Client) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with the service provided by Home Instead (Oldham & Saddleworth) for my aunt.

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Review from J T (Daughter-in-law of Client) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted with the service provided by Home Instead. The carers are lovely and nothing is too much trouble for them. It gives me great peace of mind knowing that mum is in safe hands.

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Review from Kay B (Client) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After suffering a wedge fracture of my back just before Christmas and living alone I was in desperate need of help whilst I recovered. Both my children live 40 minutes away and due to their own family circumstances couldn't give me the help I needed. My daughter contacted Home Instead on my behalf and
the help and care they provided was excellent plus the support they gave to get me back to the point where I could cope on my own.

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Review from R K (Client) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

"Home Instead" is a very well-run and organised small service business. The carers they employ have all been vetted and approved and have nearly all had substantial experience. Each one is "introduced" to a prospective care customer. In the unusual event of a scheduled carer being unable to fulfil the
appointment, a substitute is found and proposed to the customer.

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Review from G B (Client) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted Home Instead at a desperate time in our lives. The compassion, understanding and professionalism of the manager and care providers was a welcome relief from our first meeting. An assessment of our needs and the appropriate paperwork was completed very quickly and we secured one hour per
day of support. This made a huge impact straight away, giving us time and 'head-space' to more easily manage medical requirements and appointments, making meals, keeping the house tidy etc, in addition to having someone to talk to and chat with (which we found was more valuable than we thought).
Throughout, we have received a reliable, trustworthy, professional and personal service.
We would certainly recommend Home Instead.

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Review from D T (Client) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the carers - I have a one-hour session each morning, staff are punctual, polite and carry out my wishes for personal care. Help to supervise showering and hair washing when asked. If time allows, small household jobs are completed to a high standard. The carers are careful with my
belongings, cheerful and do not waste time. I appreciate that the carers are regular ie. not changing very often except for holidays/illness. The office always informs me of any changes. Thank you for the schedules and paper copy invoices.

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Review from Rachel P (Niece of Client) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I called Home Instead I knew that they would be able to help. We needed to get some care in place for my aunt as she was struggling to manage at home. I was so impressed with the professional, helpful and friendly service and it was a such a relief to know that things would be able
to be put in place so quickly and efficiently. Within a very short space of time, due to an unfortunate set of circumstances my aunt was not able to continue living at home however Home Instead continued to help and support me as I had to make urgent respite care arrangements. Their help in this respect was invaluable and very much appreciated as it was something I'd no experience of dealing with. I would highly recommend Home Instead.

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Review from Howard H (Son of Client) published on 23 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’d like to thank the team at Home Instead, their service and support is outstanding. They are pleasure to deal with, nothing is too much trouble. My Mum has Dementia and forgets to eat, a routine of trusted support had to be implemented. With Covid travel restrictions, living overseas, it became difficult
to try to find good support through websites etc. We were recommended to try “Home Instead”, from the first phone call it was clear we were dealing with a team of very professional people who were dedicated to help and who genuinely cared! My Mum is very independent and was reluctant to have anyone in her home. The care provided from the team who are visiting daily is fabulous, they very quickly worked out what the situation was and what was needed. The genuine feedback received was a weight off my mind. Every visit is on time. I can’t speak highly enough of the whole team; I would have no problem at all in recommending the Home Instead Team, they are an incredible group of people!

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Review from Jill L (Daughter of Client) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted Home Instead when we needed to arrange urgent home care for our mother, 95. They came highly recommended from several sources locally. From the first phone call, the quality of service and care was outstanding. Their administration, reporting processes and in-depth knowledge were complemented
by a team of carers who went well beyond the call of duty during the four visits each day. They very quickly understood our mother's particular needs and communication between all parties was reassuringly professional. Nothing was too much trouble and the team were all highly experienced and genuinely caring. We would recommend Home Instead without reservation.

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Review from Lynne T (Wife of Client) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husbands care was excellent. The carers were very pleasant and put him at his ease, despite the intimate care involved. They combined a friendly and relaxed approach with high professional standard of hygiene and handling techniques. Managers were very involved and helpful. It was very visible that
the company incested into the staff and treats them well. This isn't the company if you want a cheap service, but worth it for high standards.

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Review from Jacqueline L (Daughter of Client) published on 2 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to rapidly find a new care company to look after my 90-year-old mum when she came out of hospital as we had been disappointed with a previous company. I live abroad so it was crucial that I found a professional company that I could rely on. From my first contact by telephone and then by emails
I immediately sensed I was dealing with a professional company, extremely well organised and experienced. My mother is delighted with the carers. They arrive on time, are extremely well organised and quickly put my mother at ease. Nothing is too much for them. Caring, enthusiastic and well trained and very proactive. They are passionate about what they do. I would not hesitate in recommending them. They are superb.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Home Instead (Oldham & Saddleworth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Oldham & Saddleworth) is calculated as follows: ( (54 Excellents x 5) ) ÷ 54 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Oldham & Saddleworth) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jun 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (16)

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Frequently Asked Questions about Home Instead (Oldham & Saddleworth)

What Type of Services does Home Instead (Oldham & Saddleworth) offer?

Home Instead (Oldham & Saddleworth) offers Home Care.

How many Carers does Home Instead (Oldham & Saddleworth) employ?

Home Instead (Oldham & Saddleworth) employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Oldham & Saddleworth) to verify any information. View our terms and conditions. Home Instead (Oldham & Saddleworth) has an Enhanced Service – more info.