Review from Peter H (Son of Client) published on 9 December 2021
Submitted via Website • Report

Overall Experience

Home Instead (Oldham & Saddleworth) is an outstanding company giving excellent service at a difficult time. The office staff are approachable and helpful and the carers treated my mother with friendliness, dignity and care - we couldn’t have asked for more. We have no hesitation in recommending them

- quite simply they are superb.

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Review from Chris T (Son of Client) published on 2 July 2021
Submitted via Website • Report

Overall Experience

Mum is a very independent person and was reluctant to have someone new coming into her home. From the initial meeting, the team listened to Mum's concerns put her mind at ease and ensured that the right carer was put in place.
The carer became like a friend whilst still maintaining a professional approach.
I

cannot speak highly enough of the care and service received.
Mum has now had to go into a care home but we are truly grateful for the service, care and advice received from Home Instead.

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Review from Peter G (Son-in-law of Client) published on 1 June 2021
Submitted via Website • Report

Overall Experience

The staff have been excellent throughout, the ladies providing the service day to day and the management. I have been kept well informed and been greatly reassured by the high standard of care provided for my father in law.

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Review from Kirsty Ann B (Daughter of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience

My mum wanted to stay living in her own house for as long as possible and Home Instead were recommended to me.
The care they gave my mum was second to none and they provided me with much needed peace of mind.
The daily visits provided my mum with much needed stimulation and also a considerable amount

of reassurance when she felt anxious.
I would recommend Home Instead to anyone in a similar situation.

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Review from M G (Client) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience

Never having had to use this service before I was somewhat apprehensive but I needn't have been with Home Instead! Just what was needed and I would not hesitate to recommend the company to anyone in need of home care - excellent!

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Review from Christopher R (Son of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience

I found the service provided by Home Instead exemplary, from the office team through to the home visit team.
As a person who had never had to deal with the situation regarding my Mother, from the outset l was given advice and reassurance as to the way the care would be provided to accommodate my Mother's

needs, whilst taking into account the fact that l live and work in London. With Home Instead my Mother's needs were more than fulfilled, she made new friends, her whole character changed for the better and this, in turn, helped me as l no longer worried about my Mother's welfare as she was cared for by good, friendly and efficient people, always providing me with updates regarding Mum.
To end this review l would just like to add that l had complete trust and peace of mind with Home Instead.

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Review from G C (Wife of Client) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience

I was very satisfied with home care service. The two carers that looked after my husband were excellent, they were very caring and understanding.

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Review from Jane W (Daughter of Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience

We were introduced to the services of Home Instead to help with mum's care after our father's death in 2017 and stayed with them right up to the end of 2020 when mum was admitted to hospital where sadly she died at Christmas. My sister and I would like to record our sincere thanks for the huge part

Home Instead played in these last few years, enabling mum to stay in the home she loved and giving us peace of mind as we did not live nearby. We got to know many carers in this time and they became like friends but remained truly caring and professional throughout. If a problem arose they were always there for us. We can't thank you enough and will never forget you. We would certainly recommend you to anyone else in our situation. Thank you.

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Review from Chris C (Son of Client) published on 27 January 2021
Submitted via Website • Report

Overall Experience

My mum was diagnosed with Alzheimer's in early December 2020 and as a result of the diagnosis had to surrender her driving licence. I live permanently in Australia and my sister lives an hour's drive away from mum and has a young family. I contacted Home Instead Senior Care via email and then we spoke

on the phone after the diagnosis was given. The Home Instead team were nothing short of amazing and were able to provide a suitable carer 3 days a week to take Mum out shopping and help with any other needs Mum had. They have kept us updated as to Mum's progress and we receive detailed accounts of the carer's visit. I honestly don't know what we would have done if Home Instead weren't able to mobilise so quickly and provide the support we so desperately needed. I would have no problem at all in recommending their services, they are an incredible group of people.

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Review from Vanessa C (Daughter of Client) published on 21 January 2021
Submitted via Website • Report

Overall Experience

My mum went from hourly care to needing live-in care. Mum has dementia and has gone very childlike. The two carers that are sharing the care of my mum are absolutely brilliant with her. It warms my heart when they write in the portal about activities they have been doing, from jigsaws, making paper

baskets, singing to hymns, baking and playing games. It gives me great peace of mind knowing that she is safe, happy and stimulated, especially during the lockdown. Thank you.

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Review from Andrew R (Son of Client) published on 9 December 2020
Submitted via Website • Report

Overall Experience

Home Instead looked after our parents between November 2019 and October 2020. The care which Home Instead provided was absolutely outstanding. Our parents not only relied on and valued the assistance which Home Instead provided, but they also very much looked forward to seeing the carers and enjoyed

their friendship and company. Seeing them was one of the highlights of their day. We have no doubt that it was the support which Home Instead provided which enabled them to remain independent. However, it was not only what the carers did which was so important, but the way in which it was done - with extraordinary dedication, humour, kindness and love. The ethos at Home Instead is that nothing is too much trouble, and all the staff went out of their way to help in any way possible, including taking phone calls at 2 am and at the weekend. They were wonderful, and we shall always be grateful to them.

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Review from Eileen L (Wife of Client) published on 9 November 2020
Submitted via Website • Report

Overall Experience

We started using Home Instead after I went into hospital to provide personal care for my husband, who has advanced vascular dementia. The service provided had been excellent by all staff concerned. The ladies have always been on time, willing to do anything and have always shown respect towards me and

my husband. They have given my husband a bath every morning and have always been happy to work around him, depending on when he'd had his breakfast. They have always taken the time to chat with us and ensured we're ok for the day ahead.
I have been pleased that the staff visiting us has remained the same unless somebody was ill, and if this happened, the office would always ring ahead to inform us who was coming instead. A very caring and reliable service!

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Review from Virginia S (Daughter of Client) published on 1 July 2020
Submitted via Website • Report

Overall Experience

I would just like to say how grateful I am to Home Instead, who provided care for my father whilst he was living in Saddleworth. Every single carer that helped my father was so amazing with him, and I really couldn't recommend them enough. A really excellent team. I know that he was very happy with

the level of care and support provided by all. Thank you.

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Review from Sue B (Friend of Client) published on 18 May 2020
Submitted via Website • Report

Overall Experience

We were recommended Home Instead when our friend and neighbour needed care. We were introduced to the carers who would be involved in the visits, and communication with office and carers was always excellent, the carers never failed to turn up and always on time. Whenever we needed support from Home

Instead it was always there, whatever time of day they were excellent in providing the care and empathy that was needed.
We have no hesitation in recommending Home Instead, their service was superb and often beyond the call of duty.

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Review from Joan R (Partner of Client) published on 29 April 2020
Submitted via Website • Report

Overall Experience

I can't thank you enough for the wonderful care you provided for my partner. I had such peace of mind knowing he was so well looked after. He was shown kindness and respect and also you made him smile every day.

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Review from Frances H (Niece of Client) published on 9 April 2020
Submitted via Website • Report

Overall Experience

For the past five years Home Instead have been caring for my auntie, they are without doubt an incredible team of care workers. Without their commitment and support, I know my auntie could not remain in her own home.
They have placed my aunties needs at the centre of every decision and are always

quick to act and adapt the care package when needed. My auntie sees her carers as friends and she is very happy, this gives me confidence and reassurance that auntie is safe in her home.
During this time of coronavirus, it's been even more obvious how committed Home Instead are to supporting my auntie. I wholeheartedly thank them for everything they do day in day out. I owe everyone at Home Instead a debt of gratitude.

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Review from Frederic J T (Nephew of Client) published on 24 March 2020
Submitted via Website • Report

Overall Experience

We as Nephew and Niece, have used their services for over 2 years for a full night cover and during the day at different times to look after our Uncle.
Once the rotas were up and running and we had got to know the carers, we were happy to let them do their job. They are after all the experts.
We were

contacted by them or their office as and when it was deemed necessary, and any problems were quickly and smoothly sorted out.
Because of the genuine concern and quality of care shown to our Uncle, we were able to step back and carry on with our own lives.
But more importantly, the effect they had on our Uncle was so positive and happy that he is still going as strong as a 98 years old can.
We would have no hesitation in recommending Home Instead.

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Review from Cath B (Daughter of Client) published on 21 February 2020
Submitted via Website • Report

Overall Experience

I cannot recommend this care company strongly enough. I have a demanding job and have been trying to manage two declining parents - for the last 18 months this service has been an absolute Godsend. The carers are matched to the clients as much as possible, you get the same person each day (and the same

person providing holiday cover) so my parents are totally comfortable and trust them. The carers are always on time, professional, friendly, treat my parents with respect but with the right amount of jovial banter too. They have pro-actively noticed and dealt with health and wellbeing issues before I was even aware of them.
As my parent's health has declined it has been easy to step up the number of hours care needed. Management have been very sympathetic - accommodating issues that have needed carers to occasionally stay a little longer than scheduled - and their communication has been superb, responding to emails and texts when the office is closed. You won't regret using this company.

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Review from M P (Daughter of Client) published on 19 February 2020
Submitted via Website • Report

Overall Experience

I cannot praise Home Instead and especially the carer they provide for my father highly enough. He has Alzheimer's and his condition has deteriorated considerably during the last 12 months. They have been supportive, considerate, flexible, utterly reliable and always understanding, at times going out

of their way to help both my father and myself as I live some distance away. As a company, they were highly recommended to me and they have more than lived up to this.

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Review from J M (Client) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience

My first experience with Home Instead occurred when I broke my wrist as a result of a car accident. I required help in the shower each day of four weeks. From my first enquiry, I received excellent attention for my needs and a full explanation of the way the system works for individual needs. My daily

carer was a great help and encouraged my ability to cope with the situation. She was bright and cheery each morning and got on very well. I enjoyed her company. She was very professional and I can recommend Home Instead as I intend to use the services again if necessary.

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Home Instead (Oldham & Saddleworth)

Care Provided by Home Instead (Oldham & Saddleworth)

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Funding & Fees Guide for Home Instead (Oldham & Saddleworth)