Review from Pamela Y (Daughter of Client) published on 30 January 2020
Submitted via Website • Report

Overall Experience

A really good team look after my mum. They listen to her, encourage her and chat to her and cheer her up. And still get all the work done. The managers have always been sympathetic when we have needed extra help.

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Review from Emma H (Granddaughter of Client) published on 29 January 2020
Submitted via Website • Report

Overall Experience

A wonderful service that has helped my Nanna and our family hugely. The carers are very friendly and approachable and the management is brilliant. They are quick to respond with any problem and have put our minds at rest knowing my Nanna is in good hands.

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Review from Lis C (Daughter of Client) published on 28 January 2020
Submitted via Website • Report

Overall Experience

Excellent, compassionate, sensitive, reliable and professional service from all staff involved so far. We have only had care in place for a month but despite the challenging needs of both parents, my family have felt very reassured by the input of Home Instead staff. All are very skilled. We receive

contact immediately if the staff have any concerns. Communication is key to this type of care and it has been excellent. Staff providing the direct care were very experienced, and we feel we can have helpful and open conversations with them. They pick up on lots of important issues and are keen to address these.
They have made helpful suggestions, are keen to understand the needs of the clients and their family, recognising that these are not necessarily the same.
More than happy so far, and wholeheartedly recommend them.

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Review from Duncan M (Son of Client) published on 18 November 2019
Submitted via Website • Report

Overall Experience

Can I please pass on our heartfelt thanks to all the carers that have looked after my Dad over the past few years.
The Caregivers were excellent and their attention to detail and friendship to my Dad helped him to stay at home as long was feasibly possible.
You have been great to deal with and always

considerate to my support requests and I thank you for this.
Oh, and my Thanks to the office staff who have always been very helpful and have been great.

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Review from Marie G (Daughter of Client) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience

My mum had care increasing from 1 hour a day to 3 hrs a day. An amazing service by a professional team. Mum loved them. They gave wonderful support to her in every way - nothing was too much trouble. Dignity and respect always. Reliable and trustworthy. Our family owes them such gratitude.

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Review from Alfred V (Client) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience

I have no complaints whatsoever.
As soon as she comes through the door these are some of the things we get up to - washing, ironing, shopping etc.

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Review from Helen B (Daughter of Client) published on 3 July 2019
Submitted via Website • Report

Overall Experience

I have nothing but praise for Home Instead, their carers and managers. From day one they have been efficient and accommodating. I have always felt that Mum was in safe hands. Her carers quickly formed a positive relationship with her and she thoroughly enjoyed their visits and trusted them. Carers and

managers always went the extra mile to look after her. The communication was also excellent and I was always informed promptly of issues arising. I would thoroughly recommend this service to anyone.

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Review from J L W (Daughter of Client) published on 12 June 2019
Submitted via Website • Report

Overall Experience

As a family, we are so grateful for the care my Mum and Dad receive. It makes a huge difference to their lives, and that makes a difference to mine, as you can imagine!

Our Carers brighten their days no end. We really do have the best care team, not just for the basics, but for more besides. They

both do the 'above and beyond stuff' whether that is sorting dangly ear-rings for Mum or baking a cheese and onion pie for them both (Dad has not stopped talking about this!!).

And lastly, thanks, of course, go to all of the Team. You are an extremely professional group to deal with, but with a sound understanding of the problems your clients and their families face each day, and this is reflected in the manner of the team as a whole.

I just thought that I'd let you know this!

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Review from Paula S (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience

I count all the carers I have had as friends and am pleased to welcome them into my house they are always cheerful and brighten the mood as we have fun chats and often encouragement from them to a more positive view on live when I'm down in the dumps. They also fulfil many tasks I ask within reason

be it washing me personally or changing my bed or whatever. I am always sorry when the hour is over.

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Review from Patricia O (Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience

Extremely pleasant, helpful and caring.

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Review from Doreen B (Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience

What can I say? You are certainly covering a lot of essential ground with regard to the special requirements of the elderly and their individual care. Your well trained lovely carers help us through the day - always bright, caring and compassionate and ready to help - whatever - what a blessing! I like

one carers visits which I think are very necessary. I cannot give any single act of care - there are so many - lets put it under one umbrella - LOVE!! Bless you. What would we do without you?

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Review from Hazel M (Daughter of Client) published on 28 May 2019
Submitted via Website • Report

Overall Experience

The care delivered by Home Instead is exceptional. The same carer calls most days which I have found to be invaluable as they get to know the client and therefore are better able to give the appropriate care.
The carers call at the same time each day, a very important part of the daily routine for

my mum and dad who both have dementia.
What may seem at first to be expensive is actually good value for money when compared to the care services given by the other companies I have used.
If only all care companies delivered this level of care!

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Review from Joan M (Client) published on 24 May 2019
Submitted via Website • Report

Overall Experience

Home Instead has given me really good care and service. My carers are lovely, treat me with great dignity, and very professional. The office staff are lovely to deal with, and do a great job organising my care. They are a brilliant company.

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Review from Stephen M (Son of Client) published on 6 March 2019
Submitted via Website • Report

Overall Experience

Home Instead provided in-home carers for my 97-year-old father following the death of his wife. My father had several medical problems, but mainly dementia and mobility caused most concern.
We had experience of social service carers and also carers from a rival paid care service, but our experience

with Home Instead showed how poor the previous carers actually were!
The Home Instead care providers were very professional, always on time, and stayed for the agreed time per visit. All the carers provided by Home Instead were popular with my father, and one carer went far and beyond what was expected!
We would definitely recommend Home Instead to anyone who needs the BEST in home care.

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Review from Jean M (Client) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience

When I first came home from hospital I didn't know what was going on. The staff were really marvellous with me. Nothing was too much trouble, they were well mannered, treated my home with respect and couldn't do enough for me. I lost a few days and couldn't remember things and the girls took it slow

to put the pieces of the jigsaw together for me. I'm so happy with the girls, I feel they are like family. No one could have treated my home, family and myself with as much respect as these girls have.

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Review from Joan C (Daughter of Client) published on 21 December 2018
Submitted via Website • Report

Overall Experience

We have been very happy with the standard of care provided by Home Instead. All caregivers and staff have been lovely, very helpful and understanding. Nothing has been too much trouble and they have also been flexible.
The only problem that we have had is as my mother will require more care, so the

cost will increase and we are already finding this a bit difficult to manage with the cost of the services provided.

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Review from S N (Daughter of Client) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience

I would recommend Home Instead without reservation. The care manager listened to our needs and concerns in order to offer us the most appropriate service and the care workers were kind, compassionate and cheerful - just what mum needed after a traumatic accident. A professional organisation with client

care at its heart.

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Review from Diane D (Daughter of Client) published on 26 November 2018
Submitted via Website • Report

Overall Experience

The consistency of care has been amazing, you don’t realise how well they do everything until you have experience of other organisations. I believe it’s the management systems in place which ensure the workers are able to get on and do the job they are employed for. Mum didn’t want carers but it was

so nice to read what she got up to when we didn’t go. Apologies to the lovely carers for always being referred to as the cleaner, it was the only way she would let them in initially.

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Review from Joan C (Client) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience

I consider myself very lucky to have good friends coming daily. I know they care. Please note 'friends'.

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Review from Ian (Son-in-law of Client) published on 11 July 2018
Submitted via Website • Report

Overall Experience

A most caring, helpful and friendly agency. My mother-in-law speaks very highly of her cleaner, who thankfully was so concerned to inform us when she was ill.

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Home Instead (Oldham & Saddleworth)

Care Provided by Home Instead (Oldham & Saddleworth)

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Funding & Fees Guide for Home Instead (Oldham & Saddleworth)