Review from Kath H (Daughter of Client) published on 29 June 2018
Submitted via Website • Report

Overall Experience

The care and attention that my mum received from the carers was very good and mum felt they were her friends. The care manager and assistant care manager were helpful and knowledgeable, office manager and scheduling support were helpful and friendly. Always at the end of the phone to support and advise.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Yvonne R (Daughter of Client) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience

I am so pleased that I discovered Home Instead. I'm confident of the care my Mum receives from the staff who have taken time to get to know her and us as a family. My Mother is comfortable with the carers and that was my priority. I'm also really pleased with the management of her care as I can talk

to the manager easily and quickly to resolve problems and they are spot on with any account issues. Would highly recommend them!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christine P (Daughter of Client) published on 4 June 2018
Submitted via Website • Report

Overall Experience

The support provided by Home Instead and its staff is exemplary. They have always been polite, supportive and flexible, always aiming to put their client first. I feel my mother and I have a trusting relationship with staff and personally feel my mother is in safe hands whether she is going shopping

or attending a medical appointment. Staff have demonstrated their professional skills to ensure her appointments are managed well with relevant information passed back to myself. My Mother really enjoys their company, always says she has a great time during visits and says 'we always have a laugh'. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marion R (Daughter of Client) published on 27 April 2018
Submitted via Website • Report

Overall Experience

What can I say, absolutely brilliant! Exactly the service we needed at a time of crisis. The team at Oldham in the office and on site with Dad have been superb, professional, understanding and most importantly caring. Thank you so much.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G N (Daughter of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience

I write as the daughter of elderly, frail parents who have both cognitive and physical health needs. In my experience, true caring is not a skill that all professionals posses; it cannot be taught or put into words.
Home Instead, however, truly knows how to care. From frontline carers to office staff

and management they have been absolutely superb.
They have supported my parents and by definition the whole family. They have travelled with us on our journey so far despite all our ups and downs, adapting their role to our needs as we go along. Initially, they supported with shopping and domestic duties and eventually moved on to providing daily personal care and monitoring.
They are flexible, understanding and professional and have gone out of their way at times to meet our needs.
A great support and comfort to all our family. We are so thankful to have found them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Katie (Daughter of Client) published on 2 November 2017
Submitted via Website • Report

Overall Experience

I don't know where to start in praising Home Instead. There have been so many situations over the past months that without their professionalism, care, attention to detail, warmth and common sense everything would have gone pear-shaped.

The carers and back office staff are all lovely and their reactivity

and adaptability have been admirable, all the while remaining focused on the welfare of my mum, but also on the rest of the family and our circumstances.

Thank you so much!

Reply from Mick Sheehan, Managing Director at Home Instead (Oldham & Saddleworth)

Thank you Katie for you kind words and for choosing Home Instead Senior Care to help support you and your Mum :-)

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E E (Sister of Client) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience

Home Instead Senior Care (Oldham & Saddleworth) are both efficient and well organised as well as being sensitive to each individual needs. They are understanding, caring and kind and my sister and I felt that our brother was well looked after and secure in his own home. We would particularly like to

commend the management who met with us and organised everything.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Steve R (Son of Client) published on 30 June 2017
Submitted via Website • Report

Overall Experience

Excellent team at Home Instead Senior Care (Oldham & Saddleworth), very professional service. Very easy to arrange support with no fuss and minimum paperwork to complete. Julie on time every day and a great help in every way. Thank you Home Instead Senior Care (Oldham & Saddleworth).

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stuart T (Son of Client) published on 25 April 2017
Submitted via Website • Report

Overall Experience

Mum was very pleased with the standard of care she received. The family were also very happy with the services that the designated carer provided to Mum. Following a small price rise and to the disappointment of the family, Mum decided that she had other priorities to spend her money on.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mike C (Son of Client) published on 8 February 2017
Submitted via Website • Report

Overall Experience

This was my first contact with a care provider and I have nothing but praise for the professional and caring manner in which they looked after my father and reassured my mother that she was doing the right thing in seeking help. From the first contact with Home Instead right through to the transfer

of my father into permanent residential care the staff were as considerate as we could have wished. We had to make changes to arrangements, often at the last minute, to cope with hospital visits and respite breaks and nothing was too much trouble. At the end of the day the key relationship was that between the individual carer and my father and, although naming individuals are avoided in these reviews, I just hope that she reads this and recognises the description of herself - friendly, caring, professional, knowledgeable and with the knack of "jollying along" my father to ensure that he remained safe, well and lovingly cared for. It has been a pleasure writing this review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Adrian B (Son of Client) published on 31 January 2017
Submitted via Website • Report

Overall Experience

The care provided by the staff enabled my mother to retain a degree of independence in her flat for about a year. This was significant not only in providing for her domestic needs - getting her up, washed, dressed and fed - but also in providing a genuinely caring relationship which never felt like

it was merely that of client and provider. This was true of all of the staff involved on a day to day basis. The genuine concern of the management for my mother was also noteworthy and occasional unsolicited calls were a welcome indication that it mattered personally that she was being looked after. In hindsight, we were fortunate in alighting on Home Instead as the first agency who could meet her needs at short notice and although others pointed to cheaper agencies they have proved that the adage "you get what you pay for" is in this instance, a sound one. I would not hesitate to recommend them to others.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Bernie (Daughter of Client) published on 18 November 2016
Submitted via Website • Report

Overall Experience

Home Instead took great care matching the caregivers to my mum's needs and personality.
She considers the caregivers to be good friends. The rest of the family felt the same way.
All members of the family were kept informed about any issues relating to mum.
The very professional and dependable care

provided by the Home Instead caregivers has enabled mum to remain in her own home for much longer than we thought possible.
Thank you to all involved in looking after our mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Wendy B (Daughter of Client) published on 19 September 2016
Submitted via Postal Card • Report

Overall Experience

My experience with Home Instead was very professional and extremely caring. They went way above my expectations and made my mother very comfortable, I had to extend the visits to my mother twice a day, everything was so easy and not a problem, I was so comfortable knowing she was in good hands, especially

when I lived abroad. The management emailed me at least twice a week to give me an update, and my mother loved her carer who was perfect for her personality.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kath M (Daughter of Client) published on 30 August 2016
Submitted via Website • Report

Overall Experience

I chose Home Instead, Oldham & Saddleworth to care for mum after reading reviews on the company. From the initial contact to assess the care required, through to mums end of life palliative care, the service was of the highest professional standard.
Mum had regular caregivers, essential as she suffered

from dementia each bringing something different in terms of personality, humour and friendship along with a genuinely caring approach ensuring mums dignity at all times.
In addition, the care managers and office based staff were always prompt and efficient in dealing with requests. The whole team worked positively alongside other health care professionals to ensure the best possible end of life care for mum. Many thanks for making it possible to keep mum at home until the end, just as she and we wished.
For anyone with the decision to make between 'home care' and 'care home,' it is possible to choose 'home care' and have total peace of mind with support from the team at Home Instead.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Linda D (Daughter of Client) published on 22 June 2016
Submitted via Website • Report

Overall Experience

The service that Dad received was of a good standard and the carers were dependable and reliable. Every effort was made to ensure that the care was adapted to the individual's needs as necessary, and that the carers were people that Dad got along with and liked.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jill G (Daughter of Client) published on 1 June 2016
Submitted via Website • Report

Overall Experience

Home Instead supported my Mum for a number of years, having a core team of carers who knew Mum well was always reassuring both to her and her family. I was impressed by the genuine care provided, particularly the caregivers' focus on maintaining Mum's dignity at all times which was so important to her.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jacqueline M (Daughter of Client) published on 18 March 2016
Submitted via Website • Report

Overall Experience

Home instead provided care to my mum between September 2015 and March 2016 until she went into a nursing home. The care they provided was excellent.From the initial meeting with the Manager,who clearly understood the type of care we wanted for mum (who had advancing dementia) we were reassured that

this was a company who provided quality care. The carers were kept to the same ones so that my mum was able to develop a relationship with them and felt safe and secure. From previous experience,other agencies do not go to this effort and send a variety of different carers in with different levels of skills -in short,they were awful. Although Home instead were more expensive,we knew this was because of the quality of care they provided and in my opinion they were more than worth this extra cost. The carers who visited my mum were fantastic and were kind and caring people,obviously in the right job. I believed they genuinely cared about Mum's welfare.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David G (Son of Client) published on 8 March 2016
Submitted via Website • Report

Overall Experience

The Home Instead team provided exceptional service to my mother. They provided not only basic care, but a level of companionship and friendship which went well beyond the call of duty. Each member of the team was exceptional and I thank them for their wonderful service. I wouldn't hesitate to recommend

Home Instead.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J F A H (Client) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience

From the first telephone call to the last i was and remain impressed by everything about this firm. Re-assured by the spotless smart offices and the friendliness and courtesy of the staff we met, outline arrangements were quickly agreed. I was given the confidence to return home to live alone (following

my accident) under the care of Home Instead. It was clear that my problems were fully understood and everything possible was done to teach me how to cope with them and avoid any unnecessary pain. Adjustments to furniture and lay-out were made with skill, judgement and experience and any requests by me were met with courtesy and efficiency. Should the need for help arise again in the future i see no reason whatever to seek it elsewhere.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David P (Son-in-law of Client) published on 19 January 2016
Submitted via Website • Report

Overall Experience

We found Home Instead Saddleworth to be an extremely professional, caring and reliable organisation at all levels.
The office staff ensured that all contact that we had with them was actioned, calls were always returned and we felt that we had got some one that would never let us down and make every

effort for us all.
The carers were all extremely good. They were prepared to deal with any situation, major or minor, with good humour, while ensure my father-in-law's dignity, privacy and safety at all times.
While they are not cheap, Home Instead Saddleworth deliver a high quality service and we are very grateful for their care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Home Instead (Oldham & Saddleworth)

Care Provided by Home Instead (Oldham & Saddleworth)

Good to Know

Funding & Fees Guide for Home Instead (Oldham & Saddleworth)