Home Instead (East Herts and Uttlesford)

Allen House Business Centre, The Maltings, Station Road, Sawbridgeworth CM21 9JX
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9.9 54 Reviews
  • Home Instead (East Herts and Uttlesford), Sawbridgeworth
Home Instead East Herts and Uttlesford is dedicated to quality care, in line with care regulations and carried out in a friendly manner that both clients and their loved ones can benefit from.

Guidance and support is offered throughout difficult decisions, with the aim being to find the best solutions, protecting both well-being and happiness.

Home Instead is a company that has quickly grown and expanded in the UK to become one of the most highly-regarded social care providers.

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Care Provided by Home Instead (East Herts and Uttlesford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • David Bassett (Director)

Funding & Fees Guide for Home Instead (East Herts and Uttlesford)

  • Prices

  • from £12.10-£14.50ph

Home Instead (East Herts and Uttlesford) Reviews (54)

Total of 54, showing 21-40
9.9

Home Instead (East Herts and Uttlesford) has a Review Score of 9.9 (9.931) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (East Herts and Uttlesford) has 54 reviews.

Overall Experience

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Date Published

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Review from D C (Daughter of Client) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We use the services of Home Instead to help provide care for our Mum who lives alone with Dementia. Mum has a laugh with the carers and sees them now as friends, they provide reassurance to mum and to ourselves, knowing mum has somebody calling in twice a day for a chat and any other household duties
mum may need help with. We would be lost without them and so would Mum. Wonderful people!

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much for your kind words and for taking the time to email us. It is lovely to hear your comments and I will be sure to pass them on to the team


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Review from John K (Brother of Client) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead staff are helpful and responsive and have been helpful in managing medical appointments which involve transport to Doctors or hospital.
Shopping also helpful and understanding of the needs, moods and reassurance that increasingly older clients require.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much for your kind words and for taking the time to email us. It is lovely to hear your comments and I will be sure to pass them on to the team


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Review from Zoe T (Daughter of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead two mornings a week to assist my Mum in showering since she had a Stroke in December 2019. I have been very happy with the care and service that my Mum has received and I know that the carers are extremely friendly and kind to my Mum. The office have always helped me with any
questions I have had and regularly make contact with myself to check we are happy with their service. I would highly recommend Home Instead.

Reply from David Bassett, Owner at Home Instead (East Herts and Uttlesford)

Thank you so much for your very kind words, which we will pass on to the rest of the team.


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Review from Cait G (Daughter of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We introduced Home Instead five years ago when it was clear Mum needed some support - mainly social contact following bereavement. We were able to introduce care slowly, and she now has a seven-day service with two visits most days. She is now 90 and very keen to stay in her own home, despite major
health problems. She enjoys the carer's visits, which have been key to maintaining her at home. The staff are excellent, and communication with the office is good - it does feel like a partnership. I wouldn't hesitate to recommend the team.

Reply from David Bassett, Owner and Director at Home Instead (East Herts and Uttlesford)

Thank you so much for your very kind words, which we will pass on to the rest of the team.


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Review from Linda F (Daughter of Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum required care to enable her to get home from hospital Home Instead were excellent in putting together a care package to meet her needs.
We were so pleased with the care provided, that when the care package came to an end after 4 weeks we decided to retain Home Instead to care for Mum.
This has proved beneficial not only to our mum but also to our dad who now knows he has help with mum on a regular basis, relieving the pressures he was feeling.
All of the care givers have been kind and friendly and willing to help in anyway they can.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much for your very kind words, which we will pass on to the rest of the team.


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Review from C B (Son of Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Service has been reliable, rarely delayed despite some very poor weather and challenging travel conditions. Staff are unfailingly friendly and comply with all the covid restrictions. They happily and uncomplainingly deal with unexpected care requests. I am extremely satisfied with the care offered.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much for your very kind words, which we will pass on to the rest of the team.


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Review from M B (Client) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who have come here have been exemplary. They willingly do anything I ask of them, are polite, cheerful and a pleasure to have around.
I do not think I can say anything more, although your questionnaire asks me to.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much for your very kind words, which we will pass on to the rest of the team.


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Review from E J (Wife of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home instead is an outstanding Care Company. They have visited my husband for nearly seven years since he had his stroke. Not only are they there for him but are very caring of me too. My husband looks forward to the carers visits. They care for his physical needs but also, in particular, his enquiring
mind in a disabled body. The Carers are polite intelligent well trained and supportive in all areas. They show genuine concern for us. Always thinking of new things to do and suitable places for my husband to visit. They have become like family. Our nearest family are over nearly 100 miles away so this is of comfort to us. The excellent care offered would not be possible without the support of head office and their good management skills. If you or a relative wish to remain in your own home and need some extra care I highly recommend Home Instead to you.

Reply from David Bassett, Owner at Home Instead (East Herts and Uttlesford)

Thank you so much for your very kind words, which we will pass on to the rest of the team. It is a real pleasure to help to support your husband.


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Review from R C (Son of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Genuinely first-class care, nothing is too much trouble. A reliable, friendly and caring team.
Communication is excellent from the office to contact with the carers. Adjustments to the schedule were actioned by the following visit.
Would recommend wholeheartedly!

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much for your very kind words, which we will pass on to the rest of the team.


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Review from J T (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's carers are second to none.
They go the extra mile to make sure my dad can enjoy himself to the full every day. The impact on his wellbeing of seeing a familiar friendly face is immense. They are wonderful and we can't thank them enough.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you for your review, Thank you again for taking the time to write up a review, it is very much appreciated.


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Review from Shirley M (Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise. Staff are efficient, reliable, competent, kind, conscientious and a pleasure to be with. It's good value for money and provides a welcome blend of practical help and companionship.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you very much for sharing your experiences, We really appreciate it. It’s wonderful to read such positive feedback!


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Review from Jean P (Niece of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a previous experience with another local care agency which was diabolical, all I can say is that Home Instead has been outstanding.
The pressure it’s taken off of me is unbelievable (as I live a couple of hours journey away) and can’t be with my Aunt as much as I’d like. I feel I’m no longer
alone with her care.
All I can say is I would recommend them 100%.
I’ve met a couple of the carers and spoken to others on the phone. They seem to really care about their client and not just to get out of the door as soon as possible.
5-star review.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much for your very kind words, which we will pass on to the rest of the team.


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Review from Jan S (Wife of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing a companion for my husband for 2 months. He has dementia and is unable to get out of the house. The support from the companions has made a real difference to his life. Just having someone different to chat and laugh with has improved his outlook on life. It also gives
me peace of mind to know he's not on his own every day.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you for your review and comments, we are proud of the work our caregivers provide to our clients.


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Review from Andy S (Son of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has Alzheimer’s and whilst wanting to be active and independent, he needs help with a variety of tasks.
Home Instead have been able to provide the care and support that enables him to continue living his life as best suits his condition. They have become part of family life for him, and he
eagerly awaits their arrival.
From an “ease of use” perspective Home Instead (East Herts and Uttlesford) have been fast and efficient to react to schedule changes and have provided unexpected/unscheduled cover when hospital emergencies have occurred.
I highly recommend them and feel that they have provided great care and companionship to my father and peace of mind to my family, knowing that we have an extra support team available to us.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you for your very positive review, it is always lovely to receive feedback on our services and staff. All our review comments are passed down to the team.


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Review from Tim B (Son of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead for over 4 years and received a very high standard of care from all the carers and an excellent management support service from the management team.
I do not hesitate to recommend the Sawbridgeworth team to anyone as they are the best care provider I have experienced.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you for your review, I will pass on your feedback to the team. It is always lovely to receive feedback and know our service is effective.


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Review from Hayley L (Daughter of Client) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have helped my Mum live independently for the past 18 months since losing my Dad and living with dementia.
We have been very happy with the care Mum has received. The caregivers are friendly and respectful and this has helped mum a great deal. We can tell when she is relaxed and she has
been, playing jokes and giggling with her ‘Friends’ which has been lovely for us to know she is happy and content.

Reply from David Bassett, Owner and Director at Home Instead (East Herts and Uttlesford)

Thank you for your lovely comments, it has been a pleasure to look after your mum


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Review from J Y (Daughter of Client) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care we have received for my father from Home Instead. The carer is always reliable, kind and respectful and has made such a difference to our family. She does lots of activities with my father, to stimulate and engage him, and she is always open to new ideas. We have
been impressed with the administration which is very efficient - any queries are responded to promptly.

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Review from Rosemarie O (Daughter of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Contacted Home Instead last Year. My mother's mental capacity was deteriorating and she was needing help with routine day to day tasks. The companionship and gentle prompting enabled her to remain at home. The walks with my mother and her little dog were the highlight of her day. When she required help
with personal care a high standard of dignity and persuasion on the occasions I was around were excellent. During February Mum needed an evening call. This was arranged promptly and was such a help to me.
The high standard of care in reporting changes in mum relating to skincare and general condition were excellent. The compassion and professionalism after the loss of her little dog were evidence of good recruitment and ongoing training. My thanks to all who visited.

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Review from David P (Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care that I get from my 2 carers on a Tuesday and a Thursday. They look after me very well and if I have any problems I know they are there for me. If the carers are going to be late or can't see me they always let me know in plenty of time.

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Review from V B (Wife of Client) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care, attention, and kindness shown to my husband (of 57 years). Cannot fault anything. Thank you very much.

Reply from David Bassett, Director at Home Instead (East Herts and Uttlesford)

Thank you for your lovely comments, we are pleased to support you and your husband.


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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for Home Instead (East Herts and Uttlesford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.931 for Home Instead (East Herts and Uttlesford) is calculated as follows: ( (81 Excellents x 5) + (6 Goods x 4) ) ÷ 87 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (East Herts and Uttlesford) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

David

David Bassett

Job Title: Director

Joined: 2008

Hi I am David Bassett, Director for Home Instead Senior Care here in the East Hertfordshire and Uttlesford office. My role includes the management of the day to day running of operations, overseeing the CAREGiver interview and selection process, payroll, HR, and delivering some of our in-house training.


I have worked in the social care sector since 1996, in nursing homes, local day centres and at our local regional college as an QCF Assessor.


In my previous roles i worked closely with people who suffered with mental health problems such as, Alzheimer's, learning difficulties and the elderly. I am very passionate about my role and will always ensure that our CAREGivers deliver exemplary care to all our clients. I have gained my QCF level 2, 3 and 5 in Social Care Management. I am a trained trainer in moving and handling and many other areas and gained Bronze status as an Alzheimer’s Society Approved Trainer in 2011. In July 2012 I was short listed as a finalist for the ‘Internal Trainer of the Year’ award as part of the Hertfordshire Care Awards.


I am committed to ensuring that we build a fantastic team to provide the highest quality of care for both our current and future clients and their families, giving peace of mind for all concerned. We can guide you through the difficult decisions that need to be made when looking for care and help you decide if care at home is the route you should take.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (East Herts and Uttlesford) to verify any information. View our terms and conditions. Home Instead (East Herts and Uttlesford) has a Platinum Service – more info.