Home Instead (East Herts and Uttlesford)

Allen House Business Centre, The Maltings, Station Road, Sawbridgeworth CM21 9JX
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9.9 54 Reviews
  • Home Instead (East Herts and Uttlesford), Sawbridgeworth
Home Instead East Herts and Uttlesford is dedicated to quality care, in line with care regulations and carried out in a friendly manner that both clients and their loved ones can benefit from.

Guidance and support is offered throughout difficult decisions, with the aim being to find the best solutions, protecting both well-being and happiness.

Home Instead is a company that has quickly grown and expanded in the UK to become one of the most highly-regarded social care providers.

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Care Provided by Home Instead (East Herts and Uttlesford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • David Bassett (Director)

Funding & Fees Guide for Home Instead (East Herts and Uttlesford)

  • Prices

  • from £12.10-£14.50ph

Home Instead (East Herts and Uttlesford) Reviews (54)

Total of 54, showing 41-54
9.9

Home Instead (East Herts and Uttlesford) has a Review Score of 9.9 (9.931) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (East Herts and Uttlesford) has 54 reviews.

Overall Experience

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Date Published

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Review from D A (Daughter of Client) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and pleasant. Very helpful.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you for your lovely comments and the service we provide meets your needs.


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Review from Monika H (Daughter of Client) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother over the last two or three years has been wonderful.
Every care giver has supported her as if she were a member of their own family.
We have been given ongoing support from the office team too, discussing needs and worries as they occur.
Every effort has been made to adapt
to my mother's needs, even adding additional support from the early days of the Covid-19 period.
We could not wish for more.
Thank you, Home Instead.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much, for your lovely comments we are pleased to be supporting your mother for the last three years.


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Review from Sophie B (Friend of Client) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to write and thank Home Instead for all your ongoing hard work and dedication looking after my father and enabling him to remain in his own flat, healthy and active at almost 96 years of age.
The two carers who look after him most of the time are exemplary in their attitude, work ethic,
empathy and in enabling my father to continue to run his own home the way he likes it, while also being willing to give advice and guidance and/or refer queries to myself or my sisters should the need arise. They carry out their duties with care and good humour, both of them work hard and often go the 'extra mile' - such as under the current difficult CV-19 situation; I also find the HI office easy to contact and helpful.

Reply from David Bassett, Director at Home Instead (East Herts and Uttlesford)

Thank you for your lovely comments, it is nice to read you are happy with the service.


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Review from C C (Daughter of Client) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care carers have been visiting my mother for over three years now to offer companionship in various ways. This has mainly been in the form of light duties preparing food, clearing up, chatting and providing support. They have always gone out of their way to try to accommodate any
requested changes to the agreed schedule, and recently they’ve been good enough to visit her at a care home to where she has moved, to give extra support. Their general pleasantness and reliability has been important and appreciated and they’ve by and large always been on time, and have rarely let her down with a much later visit.
Ironically, having met a lot more people from other walks of life has had the effect of broadening my mother’s outlook and attitudes even in her 90s, and she has enjoyed meeting so many more people than before, which I feel has been a big plus on top of knowing that Home Instead Senior Care were keeping a fairly close eye on her.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you so much, for your comments. We love caring for your family member.


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Review from Marilyn W (Daughter of Client) published on 5 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Home Instead was very helpful and professional. My Father was very well cared for by the very caring Team.

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Review from M G (Daughter of Client) published on 24 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Usual carers are very good, helpful, cheerful and reliable. They report back quickly if anything is wrong. My mum is very fond of the carers and they have taken the time to get to know her and her likes/dislikes.
Stand-in carers are slightly less good, as they have little advance knowledge of the client's
needs.

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Review from Janet (Daughter of Client) published on 21 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the careers are helpful, understanding, polite and kind.
Nice to see people throughout the day.
No job is too much trouble.

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Review from Doreen P (Client) published on 21 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Accepting that one has reached a certain stage in life where help and care to stay in one's home has become a necessity, is not an easy decision to make! A deal of thought and 'research' was done by my family and myself to try and find the right sort of help but, in the end, the 'proof is in the pudding'!
Home Instead, from the first telephone calls with my son, to the first meeting here with me to discuss what I needed (in a very unhurried and helpful way), through to the day that I was introduced to my caregiver in September 2017, made this journey as easy and supportive as possible.
I soon began to feel comfortable with another person in my home and my life and she has become part of our family. Other caregivers who come are also a pleasure to have around; kind, helpful, good workers - but, the main thing is they actually do care! (and, to be truthful, that's all any of us really want: someone who cares.)

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Review from Mary (Daughter of Client) published on 16 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful caregivers whose support and understanding makes it possible for Mum to remain happily in her own home. Continuity of care is understandably important to her, and Mum is looked after by the same two kindly, intelligent and reliable ladies who take it in turns to visit daily. Mum has formed
a lovely bond with them. Home Instead is also good at keeping in touch with the family, which we find very reassuring.

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Review from H B (Daughter of Client) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had tried a funded service provider but found they were really unreliable. When we were told (incorrectly) our mother would have to self-fund I rang numerous providers who either didn't have the capability or didn't bother to ring back. What a breath of fresh air the manager is. I was very impressed
from the first time we spoke. She is very proactive, a great problem solver and always looking for solutions. Her team turn up when they are scheduled and we receive a rota so my dad knows who is coming.
The manager arranged a review meeting after the first month so we could iron out any issues as my 90 year old dad is not always happy with the house routine being changed. But the manager was fantastic with Dad and brought in the district nursing matron to see how we could make Mum's life better.
The care team are very respectful and experienced. What we like is that the team build a relationship with the family so there is a good communication stream.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you for your lovely comments.


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Review from D D (Daughter of Client) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are kind and very caring to mum and she loves to have them visit her although some do not seem to be able to get to grips on helping her with her hearing aids but this is not really a problem.

Reply from David Bassett, Business Manager at Home Instead (East Herts and Uttlesford)

Thank you for you lovely comments.


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Review from Fiona B (Daughter of Client) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed with Home Instead. They are reliable, friendly, easy to talk to. The care they provide my Dad ensures that he can be in his own home rather than residential care. He has a really good relationship with the vast majority of the caregivers (he has two carers, three times a
day). They are always willing to help him with all his personal care, they call me if they have any concerns and they really go that extra mile, far more than I could have hoped.

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Review from Carol S (Daughter of Client) published on 18 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family have been happy with the care of our mother and she enjoys the companionship she gets from her regular carer.

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Review from Cathy F (Client) published on 22 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for a Care Company look no further!
Home Instead have looked after my mum since January 2018.
I cannot praise Home Instead enough for their kindness, professionalism and respect in dealing with my mum.
This is a first-rate care company and I wouldn’t hesitate to recommend them
to everyone!
Thank you Home Instead.

Reply from David Bassett at Home Instead (East Herts and Uttlesford)

Thank you for your lovely comment.


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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for Home Instead (East Herts and Uttlesford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.931 for Home Instead (East Herts and Uttlesford) is calculated as follows: ( (81 Excellents x 5) + (6 Goods x 4) ) ÷ 87 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (East Herts and Uttlesford) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

David

David Bassett

Job Title: Director

Joined: 2008

Hi I am David Bassett, Director for Home Instead Senior Care here in the East Hertfordshire and Uttlesford office. My role includes the management of the day to day running of operations, overseeing the CAREGiver interview and selection process, payroll, HR, and delivering some of our in-house training.


I have worked in the social care sector since 1996, in nursing homes, local day centres and at our local regional college as an QCF Assessor.


In my previous roles i worked closely with people who suffered with mental health problems such as, Alzheimer's, learning difficulties and the elderly. I am very passionate about my role and will always ensure that our CAREGivers deliver exemplary care to all our clients. I have gained my QCF level 2, 3 and 5 in Social Care Management. I am a trained trainer in moving and handling and many other areas and gained Bronze status as an Alzheimer’s Society Approved Trainer in 2011. In July 2012 I was short listed as a finalist for the ‘Internal Trainer of the Year’ award as part of the Hertfordshire Care Awards.


I am committed to ensuring that we build a fantastic team to provide the highest quality of care for both our current and future clients and their families, giving peace of mind for all concerned. We can guide you through the difficult decisions that need to be made when looking for care and help you decide if care at home is the route you should take.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (East Herts and Uttlesford) to verify any information. View our terms and conditions. Home Instead (East Herts and Uttlesford) has a Platinum Service – more info.