Home Instead (Chester)

First Floor, Poplar House, Park West, Sealand Road, Chester CH1 4RN
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9.7 66 Reviews
  • Home Instead (Chester), Chester
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9.7
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Care Provided by Home Instead (Chester)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Catharine and Mike Chalton (Owners)
  • Admission Criteria
    • Under 18 years

Funding & Fees Guide for Home Instead (Chester)

  • Prices

  • Prices vary depending on the type of care package or solution required.
    Please contact us for further information.
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Home Instead (Chester) Reviews (66)

Total of 66, showing 1-20
9.7

Home Instead (Chester) has a Review Score of 9.7 (9.727) out of 10, based on 22 reviews in the last 2 years. Over all time Home Instead (Chester) has 66 reviews.

Overall Experience

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  • 14
  • 2
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Date Published

66
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11
22
44

Review from Lindsay T (Son-in-law of Client) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of the team that we dealt with was superb and it felt that nothing was too much trouble. They provided my mother-in-law with essential care, companionship and safety, often at very awkward hours. A very high degree of professionalism with a 'can do' attitude. My mother-in-law is at times
quite critical but she never met a team member that she did not like. The high-quality service and excellent relationship were critical as we live around 250 miles from my mother-in-law. Strongly praise and strongly recommend the team.

Reply from Mike Chalton, Franchise owner at Home Instead (Chester)

Thank you for your review and recommendation. We aim to set the standard in home care by being highly professional to ensure our clients receive outstanding care. We are also highly person-centred, which is why we match our Care Professionals with our clients. It's rewarding to hear that your mother-in-law feels the benefit of that, and that as you live a distance away from her, that you have peace of mind.


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Review from Graham S (Son of Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommended. Every member of staff is efficient, kind and caring. It's a massive relief to know my mum is in safe hands. I have used other care providers in the past and none of them compare to Home Instead (Chester).

Reply from Mike Chalton, Franchise owner at Home Instead (Chester)

Thank you for your review. We aim to deliver outstanding care to all our clients, and caring for your mum is our privilege. It's rewarding to hear your experience of Home Instead is so positive. We appreciate your feedback.


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Review from Lynn T (Daughter of Client) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using the Chester Home Instead service for 18 months now, and are delighted with their care of my widowed mum who lives independently in a retirement flat following a mild stroke and having mild dementia.
Whilst Home Instead are more expensive than other carer companies we have used in
the past for my father and father-in-law, the standard of service is so much better by comparison.
My mum has built good relationships with her team of carers and sees them as friends. They are competent at carrying out the list of daily tasks, and this is regularly reviewed by a manager to resolve any problems and adapt to any changing needs. Whenever issues inevitably crop up, the Home Instead staff are always polite, competent and quick to sort them out.
We couldn't be more pleased with the care Home Instead Chester provides daily for my mother, and the peace of mind it gives to the family knowing that she is receiving excellent support.

Reply from Mike Chalton, Franchise owner at Home Instead (Chester)

Thank you for your review and appreciation of how our care services compare to other providers. We work hard to ensure that our services adapt to our client's changing needs over time, which highlights the importance of regular reviews. Our aim is to be highly responsive and we understand that sometimes things don't go quite perfectly. In such instances, we endeavour to sort out any issues quickly. We're delighted that you are pleased with our services. Thank you again for your review, your detailed feedback is appreciated.


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Review from J H (Son of Client) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very satisfied with the support and care provided by the girls and the management. I have had a few problems and concerns but they have addressed them so can't ask for more than that.

Reply from Mike Chalton, Franchise owner at Home Instead (Chester)

Thank you for your review. It's our aim to deliver outstanding care to all our clients, which sometimes includes addressing concerns that may arise. We always do our best to be as responsive as possible and to ensure that we deal with any concerns to your satisfaction. Thank you for your honest appraisal.


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Review from P R (Daughter of Client) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Homecare have provided good personalised care to my mother. Unlike other agencies, they are able to do Mum's medication and provide a tailor-made service. I can, and do highly recommend them.

Reply from Mike Chalton, Franchise owner at Home Instead (Chester)

Thank you for your review of Home Instead Chester's care services. As our care is person-centred, we understand the need to tailor our care services to meet each individuals needs. Caring for your mum is our privilege and it's rewarding to receive your positive feedback and recommendation. Thank you.


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Review from A D (Client) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls provide really good care, they say hello to me and my husband when they arrive. They are very respectful, kind and caring. They always follow the routine without needing to be asked. They make sure I'm comfortable and have everything to hand before they leave, and they always make sure to
say goodbye to both of us before they leave.

Reply from Mike Chalton, Franchise owner at Home Instead (Chester)

Thank you for your review. We work hard to ensure that your care professionals understand you and your needs, so that they can provide you with exactly the right levels of care without being intrusive. Ensuring you feel comfortable and respected in your own home is one of the most important aspects of that.


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Review from G W (Client) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Time flies - the ladies have visited me for around two years and they are my right-hand women. I mainly have one carer but when she is on holiday I have one different lady. The continuity is outstanding. They are just excellent.

Reply from Mike Chalton, Franchise owner at Home Instead (Chester)

We aim to provide outstanding care to our clients and matching your care professional with you is super important in creating a positive care experience, as you have clearly found. Thank you very much for sharing.


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Review from Alex R (Daughter of Client) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always efficient, friendly and look after my dad really well. Dad is happy. Communication is fantastic and we both feel very well informed about everything.

Reply from Mike Chalton, Franchise owner at Home Instead (Chester)

Caring for your dad is our privilege. As an experienced home care provider, we fully understand the importance of clear communication, both for your dad and for you too. Thank you for sharing your feedback, it's important to us and much appreciated.


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Review from A K (Son of Client) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service from Home Instead Chester. My mother was so happy with the care she received from her carers.
The quality of the carers and the service we received was excellent and highly recommend Home Instead Chester.

Reply from Mike Chalton, Franchise owner at Home Instead (Chester)

Thank you for your review and recommendation of Home Instead Chester. We aim to deliver outstanding care to our clients and so it's rewarding to receive your positive feedback and appreciation of our care professionals.


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Review from V S (Daughter of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that both my father and mother have had from Home Instead has been outstanding. It has provided reassurance to all members of the family and on more than one occasion the carers have gone above and beyond our expectations. They have spotted when there are problems and have used their initiative
to resolve those problems.

Reply from Mike Chalton, Franchise owner at Home Instead (Chester)

Thank you for your review and positive feedback. We aim to provide outstanding care to our clients and so to hear that you feel we have supported your parents in an outstanding manner is rewarding for us to hear.


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Review from Bobby H (Son of Client) assisted by family/friend published on 13 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had an amazing experience with Home Instead, I would recommend Home Instead to any person looking for care, 4 years of excellent care, compassion and friendship for our mother.
Unprecedented support and love at end of life.
Not just carers become part of the family.

Reply from Mike Chalton, Franchise owner at Home Instead (Chester)

Caring for your mum has been our privilege and it's rewarding for us to hear from you, as a family member, that our care services provided such a positive experience. Thank you for your review and recommendation.


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Review from J D (Mother of Client) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so willing and helpful over the years I have been seeing them. Couldn't ask for better.

Reply from Mike Chalton, Franchise owner at Home Instead (Chester)

Thank you for your review and words of appreciation. We aim to always be responsive and to provide the best care possible to our clients.


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Review from Kay P (Client) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Mike Chalton, Franchise owner. at Home Instead (Chester)

Thank you for your review and positive feedback. We aim to provide outstanding care to our clients and so it's rewarding for us to hear that you find our services to be excellent.


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Review from Edward F (Husband of Client) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.
Carers are kind, considerate, and have a very good rapport with my wife.
Would highly recommend Home Instead Chester.

Reply from Mike Chalton, Franchise Owner at Home Instead (Chester)

Thank you for your review and recommendation. It’s our privilege to care for your wife and we look forward to continuing to do so.


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Review from J E (Client) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am lucky to have a first-class carer with wide experience and sound training in her previous career. She is good to be with and very knowledgeable on health matters and general matters as well.

Reply from Mike Chalton, Franchise at Home Instead (Chester)

Thank you for your review and for sharing your positive experience. We aim to always deliver outstanding care to our clients and so having the very best care professionals in place is essential.


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Review from J D (Wife of Client) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Satisfactory.

Reply from Mike Chalton, Franchise owner at Home Instead (Chester)

Thank you for your review; we take all feedback on board.


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Review from Inge B (Daughter of Client) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this experience very rewarding, with the help of carers for my mum, nothing is a problem. Having this service takes the guilt and pressure off with knowing I'm not on my own.

Reply from Mike Chalton, Franchise owner at Home Instead (Chester)

Thank you for your review and positive feedback. We are delighted to hear that our care services have been a positive experience for your mum and for you too. We understand the strains and pressures experienced by families in relation to caring for their loved ones. You are most certainly not alone and we are always here to listen should you need to speak to us.


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Review from S O (Husband of Client) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our carer provides a good level of support every week and is reliable and helpful. She mostly does domestic duties whilst she is here and helps with drinks and lunch. The care provider currently only stays for two hours and that is all we need at present.

Reply from Mike Chalton, Franchise Owner at Home Instead (Chester)

Thank you for your review, your feedback is important to us and it’s good to hear that you find your care professional both reliable and helpful. Our care services are tailored to meet each individual’s needs meaning you receive exactly the right amount of support and so we’re happy to provide as little or as much as you need.


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Review from D V (Daughter of Client) published on 12 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Chester) provided excellent care to my mother after she injured her hip. The care professionals were very reliable, helpful and caring and came to be regarded as friends. When Mum's health deteriorated, the head office staff made every effort to ensure she had enough support and were in
regular contact with health professionals with regard to her medical care. I would definitely recommend it.

Reply from Mike Chalton, Franchise Owner at Home Instead (Chester)

Thank you for your review and recommendation. Caring for your mum has been a privilege. It’s rewarding for us to hear from you that your mum felt supported and we communicated effectively to safeguard her well-being.


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Review from G O (Husband of Client) published on 12 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Home Instead has been looking after my wife, they have always shown a very professional level of care towards her needs and wishes. The carers assigned to my wife over the years have become good friends who she looks forward to seeing each visit. Excellent skills and exemplary performances.

Reply from Mike Chalton, Franchise owner. at Home Instead (Chester)

Thank you for your review and positive feedback. It is our privilege to care for your wife and naturally we are delighted to hear that she looks forward to seeing her care professionals. Our aim is to be outstanding in every aspect of the care we deliver, and so it’s rewarding to hear you feel we have performed to an exemplary level. Thank you.


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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Home Instead (Chester) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for Home Instead (Chester) is calculated as follows: ( (102 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 132 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Chester) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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Meet the Team (0)

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Frequently Asked Questions about Home Instead (Chester)

What Type of Services does Home Instead (Chester) offer?

Home Instead (Chester) offers Home Care.

How many Carers does Home Instead (Chester) employ?

Home Instead (Chester) employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Chester) to verify any information. View our terms and conditions. Home Instead (Chester) has a Basic Service – more info.