Home Instead (Chester)

First Floor, Poplar House, Park West, Sealand Road, Chester CH1 4RN
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9.7 66 Reviews
  • Home Instead (Chester), Chester
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Care Provided by Home Instead (Chester)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Catharine and Mike Chalton (Owners)
  • Admission Criteria
    • Under 18 years

Funding & Fees Guide for Home Instead (Chester)

  • Prices

  • Prices vary depending on the type of care package or solution required.
    Please contact us for further information.
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Home Instead (Chester) Reviews (66)

Total of 66, showing 21-40
9.7

Home Instead (Chester) has a Review Score of 9.7 (9.727) out of 10, based on 22 reviews in the last 2 years. Over all time Home Instead (Chester) has 66 reviews.

Overall Experience

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Date Published

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10
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Review from A D (Son of Client) published on 1 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Chester) were professional and courteous throughout and treated my father with dignity and respect. I was very impressed with how they were able to respond to our request to supply additional home visits when my father suffered a fall. Highly recommended.

Reply from Mike Chalton, Franchise Owner at Home Instead (Chester)

Thank you for your review. Caring for your father has been our pleasure too. We aim to always be responsive and adaptive in how we care for our clients as we were able to be when responding to your father's needs.


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Review from Christine I (Daughter of Client) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been receiving care from Home Instead since 2109, with the number of visits increasing as her needs changed. All new care professionals are introduced by another team member - so no strangers just appear at the door. The care professionals are helpful, respectful and caring. If any welfare
issues arise, Home Instead would call the appropriate agency (eg), district nurses. Having the app allows me to see visit information which has been helpful. Office staff are professional and approachable, and the support I have received was appreciated. Mum looked forward to her ladies visiting, and much laughter was had.

Reply from Catharine Chalton, Manager at Home Instead (Chester)

Many thanks for your review. It has been our pleasure to support you and your Mum.


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Review from Lauren R (Granddaughter of Client) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided excellent care for my grandad. Nothing was too much trouble. All the staff were kind and caring and enabled my grandad to carry on living as full a life as possible. Even visiting him in the hospital when his family were unable to do so. I would recommend Home Instead to anyone.

Reply from Mike Chalton, Franchise Owner at Home Instead (Chester)

Our sincere thanks for your review. It has been our privilege to care for your grandad, and it's rewarding to hear that we've made a positive difference in his quality of life.


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Review from B H (Client) published on 17 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care professional is excellent and very helpful at all times.

Reply from Mike Chalton, Franchise Owner at Home Instead (Chester)

Many thanks for your review. Our aim is to provide outstanding care services to our clients and their families, and so it's rewarding to hear your positive words. Thank you.


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Review from Hilary L (Wife of Client) published on 10 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the carers not only extremely pleasant and capable but also very willing to tackle and task asked of them. I am sad to lose them - like old friends.

Reply from Mike Chalton, Franchise owner at Home Instead (Chester)

Thank you for your positive review and kind words. We aim to provide outstanding care to our clients and so we're delighted to hear that you and your family have found benefit from our services and support.


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Review from Katherine C (Daughter of Client) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and all members of the family are extremely happy with the service provided by Home Instead and with carer.

Reply from Mike Chalton, Franchise owner at Home Instead (Chester)

Thank you for your positive feedback, Katherine. It's rewarding for us to hear that we are meeting your family's needs, which allows your father to live independently at home. That's exactly what we aim for. Thank you again.


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Review from Valerie P (Client) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All caregivers are great, They help when I need it. They also let me do what I can on my own.

Reply from Mike Chalton, Franchise owner at Home Instead (Chester)

Thank you for your review, Valerie. Our aim is to help our clients live as independently as possible in their own homes, so it's essential that we provide personalised services. Your review is testimony to that.


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Review from Kathleen P (Client) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care I have very good for my needs and carers very sympathetic to me. I have no complaints to make, the carers are lovely.

Reply from Mike Chalton, Franchise owner at Home Instead (Chester)

Thank you for your review, Kathleen. We believe in providing personalised care services to all our clients and your review is testimony to that.


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Review from Paul H (Client) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional, efficient and friendly service. We have confidence in our care provider and the company and have recommended them to others.

Reply from Rebecca Johnson, Admin at Home Instead (Chester)

Thank you for the lovely review. We appreciate your feedback and recommendations.


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Review from Alan C (Client) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, kind, efficient and caring.

Reply from Rebecca Johnson, Admin at Home Instead (Chester)

Thank you for your lovely review, we really appreciate your feedback.


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Review from Andrew D (Son of Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are caring and professional. Their work has enabled my dad to remain independent, comfortable and happy.

Reply from Rebecca Johnson at Home Instead (Chester)

Thank you for your lovely review it is very much appreciated, Becky.


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Review from A M (Daughter of Client) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead carers do a wonderful job for my mother. Without them, she would be unable to continue living in her own apartment. They make a huge difference to her physical and mental well-being and give me peace of mind knowing I can rely on their support. Whenever I need to ring the office, the staff
are unfailingly helpful and friendly.
The carer who provides most hours and has been with her the longest; is a real treasure and always looks out for things that need doing. She and my mother greatly enjoy each other's company and share a sense of humour, which is delightful and a real tonic.

Reply from Rebecca Johnson at Home Instead (Chester)

Thank you for such a lovely review, Home Instead prides itself on matching Clients with their CAREGivers in order to provide tailored care to each individual. We have the most amazing CAREGivers who go above and beyond every day and we couldn't provide such excellent service without each and every one of them! We appreciate you taking the time to review us. Kind regards, Becky.


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Review from M L (Client) assisted by family/friend published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and attentive staff.

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Review from A W (Client) assisted by family/friend published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have daily visits (Mon - Fri) by a Home Instead carer from the Chester branch for an hour at lunchtime. They provide me with company, general help and prepare a cooked lunch for me. The same lady visits 4 days a week with occasional visits by other carers. They are always on time and very friendly.

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Review from Jane K (Wife of Client) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead Senior Care (Chester) for a year now to provide companionship for my husband who has dementia. Our carer is always reliable and friendly. I have always found the office staff to be friendly and helpful.

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Review from Margaret Ann J (Client) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been having help with personal care 4 mornings a week since July 3rd. After contacting the company I was visited by the manager to discuss my needs and what they could offer me. The company always sends someone to introduce a new carer which has been very helpful. They are all so lovely and friendly.
Carers arrive on time and spend the full hour with me. I am assisted to shower in a dignified and caring way. My breakfast is prepared and served to me and my bed made. The kitchen and bathroom are left clean and tidy and clean laundry is put away. Only a few carers have visited over the last 4 months so we have got to know each other well and I look forward to their visits. I feel very lucky that I have found such an excellent agency. There isn't anything negative I can say about them and just wish I could afford to have them seven days a week.

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Review from Huw C (Son of Client) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, high quality care.

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Review from Bessie T (Wife of Client) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Looked after by, mostly, the same carer for nights to help me get sleep. Done in efficient and respectful manner, whilst maintaining a friendly atmosphere. All caring is very expensive and there must be lots of wives/husbands who cannot afford to get help.

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Review from N C (Daughter of Client) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been more than happy with the care she is getting. The staff are punctual and professional in attitude. The care they give is of a high standard. Mum feels very comfortable in their company and finds them all trustworthy.

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Review from Eileen T (Client) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carer is a Godsend. She sets me up for the day. I look forward to her coming. She is very reliable.

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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Home Instead (Chester) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for Home Instead (Chester) is calculated as follows: ( (102 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 132 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Chester) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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