Home Instead (Chester)

First Floor, Poplar House, Park West, Sealand Road, Chester CH1 4RN
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9.7 66 Reviews
  • Home Instead (Chester), Chester
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Care Provided by Home Instead (Chester)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Catharine and Mike Chalton (Owners)
  • Admission Criteria
    • Under 18 years

Funding & Fees Guide for Home Instead (Chester)

  • Prices

  • Prices vary depending on the type of care package or solution required.
    Please contact us for further information.
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Home Instead (Chester) Reviews (66)

Total of 66, showing 61-66
9.7

Home Instead (Chester) has a Review Score of 9.7 (9.727) out of 10, based on 22 reviews in the last 2 years. Over all time Home Instead (Chester) has 66 reviews.

Overall Experience

  • 50
  • 14
  • 2
  • 0
  • 0

Date Published

66
0
10
22
44

Review from John C (Husband of Client) published on 7 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has dementia. Home Instead carers have come twice a week for over four years to be company for her while I go out. I have been able to do this with complete confidence. The ladies have always been attentive to her needs and have stimulated her conversation. Caring has been warm and efficient
and very well worth the cost.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Ruth L (Client) published on 24 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used three agencies in this area and this company are by far the best of those we have tried.


High quality, dedicated, thoughtful and consistent carers on a regular basis over 4 years, with good knowledge and understanding of needs of client by carers and by office staff. Superb care - for

both companionship and personal care. Carers have become good friends to client who enjoys their company and help. Excellent communication from carers and from the office - they really are just a phone call away if you need to speak to them or of their is a problem or issues - the managers respond immediately and listen well. Flexible and responsive to changing care needs. Friendly and professional in their approach to care in the home - excellent support for continuing independence.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Barry C (Client) published on 10 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care is an excellent business in every way. I am very happy to speak to my carer - is just great.

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Management

Treated with Dignity

Value for Money

Review from Kenneth H (Client) published on 29 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the are get and all the girls are very helpful.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann E (Client) published on 26 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been amazing by managing to produce a suitable carer at a specific time at relative short notice. All the carers are very personable and willing to do whatever is required. I did use another agency prior to Home Instead and its much better.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Donald B (Husband of Client) published on 26 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel this review is somewhat premature bearing in mind it has only been up and running for one week and needs time to settle down into a routine. However all the signs are good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Home Instead (Chester) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for Home Instead (Chester) is calculated as follows: ( (102 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 132 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Chester) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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