Home Instead (Ruislip & Harrow)

6 High Street, Ruislip HA4 7AR
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9.5 63 Reviews
Home Instead is an award-winning care company that provides safe home care, dementia care and live-in care in Ruislip, Harrow & surrounding areas. Their ethos is to provide outstanding home care that allows people to live independently in their home for longer.

Home Care
Home Instead Ruislip & Harrow have stringent infection control measures in place to assure their clients and their families that they are receiving the best home care in the safest way possible. The team of highly experienced and dedicated staff work very closely with their clients to ensure they live a happier and better quality of life all while remaining safe in the comfort of their home.
They believe that as people age their choices shouldn't narrow and so have created bespoke services that are tailored to your individual needs making the service entirely personalised.

As well as providing outstanding home care, Home Instead provides services in:

Live-in Care 
Palliative Care
Overnight Care
Companionship based care
Light housekeeping
Post-discharge care
Personal care
Medication management
Shopping & errands

Live-in Care
Home Instead Ruislip & Harrow provides Live-in care that will support you to live independently for longer while remaining safe in the comfort of your own home. Live-in care is where a CAREGiver comes to live in your home to offer you care and support when you need it most. They know that staying in the comfort of your own home, in familiar surrounds has been proven to provide a higher quality of life, compared to alternative care where 1-2-1 care and support isn't possible.

They are rated Good by CQC in 2021, with an Outstanding rating for being Well-Led. They have also have been awarded a 5-star rating as a Care Employer for the past 3 years. 

Home Instead nationally has also been recognised with the Queen's Award for Enterprise Innovation and the Princess Royal Award for Training.
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Care Provided by Home Instead (Ruislip & Harrow)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Stuart Hart (Director)

Funding & Fees Guide for Home Instead (Ruislip & Harrow)

  • Prices

  • £37.90 - £39.75 per hour, monthly admin fee £20.00

  • We are a premium provider, working exclusively with private Clients and have one aim to achieve the outcomes that our Clients wish for and to keep them safely living in the comfort of their own homes. We pay, train and support our staff to the highest level to ensure quality & consistency of service to our clients.

Home Instead (Ruislip & Harrow) Reviews (63)

Total of 63, showing 1-20
9.5

Home Instead (Ruislip & Harrow) has a Review Score of 9.5 (9.483) out of 10, based on 10 reviews in the last 2 years. Over all time Home Instead (Ruislip & Harrow) has 63 reviews.

Overall Experience

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Date Published

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Review from S J (Daughter of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager at HomeInstead Ruislip provides an excellent service that allows peace of mind to the Elder receiving the service as well as those family members taking care of the Elder.
Reliable and trustworthy, the carers we've had have been kind and treat my mother with respect and compassion.
I
appreciate their willingness to be accommodating for last minute requests.
Overall, it's a pleasure working with the manager and his team.

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Review from P K (Daughter of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers who visit my Mum are caring, friendly and show concern for all her needs. They are interested in all aspects of her life and the daily feedback on the app is very reassuring to us when we are work. Communication is made very easy with a central contact that is easily texted for any concerns
or changes to schedules.

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Review from J W (Daughter of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum receives excellent , professional and friendly care. We are confident that her carers are able to spot any signs of her being unwell, and always raise their concerns to us so that we can take action. They communicate efficiently so that everyone can work together to ensure mums safety and wellbeing.
The lunch club has also been a great addition allowing mum to have her own social activities. Thank you everyone.

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Review from D S (Husband of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead (Ruislip & Harrow) for about four and a half years to provide essential care services for my wife who has advanced Alzheimer's. All the carers that have attended my wife have been very professional in their approach to the tasks involved, as well as being very gentle
and supportive towards my wife to the extent that I personally consider them all as friends. I am also very pleased by the way that they go beyond simply looking after my wife's needs and help with little jobs around the house when time allows. I truly believe that I am getting very good value for money.

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Review from J W (Wife of Client) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the carers is the most professional and caring carer, her kindness and understanding is wonderful, I really cannot put into words how good she is. She will also go out of her way to help new carers and help my husband and I in any way she can. There is no doubt is the most professional I know
and we could not do without her thank you. And my husband adores her, her teamwork is so good.

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Review from P M (Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very considerate and helpful carer.

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Review from Teresa W (Client) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am the client. Home care was chosen by family members. I have recently been diagnosed with dementia. I appreciate the help from carers. Certain carers have become almost family members and are very helpful to me as well as becoming family friends.

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Review from B U (Client) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

By having a carer visit I am able to be at home instead of in a care home. From Monday to Friday, the lovely young lady showers me and washes my hair. Once dry, I'm helped to dress. She makes a cup of tea and some breakfast, then clears up. She checks that I've taken medication as prescribed and applies
cream to my feet and legs. If anything is bothering me, she will listen and she takes an interest in my family and friends. If she has any concerns, she will discuss them with me and with my family. Nothing is ever too much trouble and I am so grateful for all she does.

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Review from Liz P (Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am not in touch with the management. They deal with my PA.
I find carers often forgetful.

Reply from Stuart Hart, Director/Owner at Home Instead (Ruislip & Harrow)

Liz, thank you for this feedback and we have already undertaken a full review of the service and will make every effort to improve your support. Your review is unusual as you will see from our other reviews and we will ensure that in due course you will also feel that we offer a 5 star service.


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Review from Mary O (Client) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always arrive on time and is very friendly, and I am not afraid to ask her to do things for me.

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Review from T R (Son of Client) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the level of care provided and also pleased with the back office support - early days but so far so good.

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Review from V N (Client) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Home Instead a very efficient organisation. Routine is important and the time set sheets received from Home Instead is just right. Carers I have been allotted by the office have been good and mostly excellent.
My current carer is truly a treasure.

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Review from S R (Client) assisted by family/friend published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers have been very caring, particularly when it comes to showering. I have been encouraged to do my exercises regularly.

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Review from J S (Daughter-in-law of Client) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the service provided by Home Instead (Ruislip & Harrow). We now have a package with regular carers who Dad has got to know and like. My negatives are the need to cancel seven days in advance - sometimes it's not possible. Also, Dad feels the morning visit is sometimes not long
enough, so thirty-minute slots would be useful. The carers are all caring, helpful and trustworthy. Dad looks forward to seeing them!

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Review from Lynne D (Daughter of Client) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found both caregivers and admin staff excellent in all respects. They are flexible, responsive and unflappable when a problem arises. The organisation of a monthly community club is a bonus and helps to reduce Mum's isolation. I would certainly recommend Home Instead to others.

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Review from A D (Client) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This lady has always been very helpful and kind and always provides excellent service. She introduced me to the community club after seven years of not being able to get out. She takes me to the club and brings me back.

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Review from Lorraine G (Daughter of Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been receiving care from Home Instead since September last year. Going on holiday was always a worrying time for me, but when I went away last week, extra visits were set up to give mum the additional care required. The app allowed me to check in on the notes from the carers' visits, so I always
felt that I wasn't too far away and I knew how her day was going. Having regular carers help in caring for mum, who has Alzheimer's, has been invaluable. It's like having an extended family supporting me and has taken away a lot of the stress I felt previously. Thanks also to the office staff who are always happy to help out with additional requests (and to prompt me on things I might have forgotten!). Mum and I are both extremely happy and grateful for the support received. Thanks, everyone!

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Review from Claire A (Daughter of Client) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is given excellent care and compassion with each visit from his long-term carer. Dad enjoys his afternoons chatting and listening to music and enjoying a cup of tea and a bit of cake. The other carers are also great with Dad when they visit, and we are very pleased with the kindness shown
by everyone to do with Home Instead, so thank you very much.

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Review from A C (Client) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with the company for nearly five years. The carers have always been kind and friendly and the office staff very cooperative. If any changes were required, they would do their ut lost to help. I can recommend them for their services and care.

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Review from Laura W (Daughter of Client) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Ruislip & Harrow) is by far the best care company in this area and I have experience of several others that just do not compare.
The carers are second to none and are not only experienced to deal with each client's needs but have an instinctive caring nature and always go above and beyond.
The office and management keep everything running smoothly and also run a local community club each month. Nothing is too much trouble and I have recommended them to others.

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Current Review Score: 9.5 (9.483)

Overview of Review Score

The Review Score of 9.5 (9.483) out of 10 for Home Instead (Ruislip & Harrow) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Home Instead (Ruislip & Harrow) is calculated as follows: ( (41 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 60 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Ruislip & Harrow) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (12)

Top 20 Large & Mid-size Home Care Groups 2024

Recipient: Home Instead

Date: Friday 31 May 2024 More details

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Home Instead

Date: Wednesday 31 May 2023 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Home Instead

Date: Thursday 31 Mar 2022 More details

News (2)

News

Previous Events

There are no previous events for Home Instead (Ruislip & Harrow)

Meet the Team (3)

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Stuart Hart

Job Title: Director

Joined: 2016

As well as the financial management of the business, Stuart is focused on continuing to build relationships with local providers and organisations to ensure that Home Instead Ruislip and Harrow continue to make a positive contribution to the community. Stuart is also the Responsible Individual for the service registered with CQC.

... Read more
No image found

Caroline Hart

Job Title: Director

Joined: 2016

Caroline focuses on the general management of the office working closely with the staff and the management of social media.

Office

Office Team

Job Title: Team

Our fantastic office team

Frequently Asked Questions about Home Instead (Ruislip & Harrow)

What Type of Services does Home Instead (Ruislip & Harrow) offer?

Home Instead (Ruislip & Harrow) offers Home Care.

How many Carers does Home Instead (Ruislip & Harrow) employ?

Home Instead (Ruislip & Harrow) employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Ruislip & Harrow) to verify any information. View our terms and conditions. Home Instead (Ruislip & Harrow) has a Platinum Service – more info.