Home Instead (Ruislip & Harrow)

6 High Street, Ruislip HA4 7AR
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9.6 63 Reviews
  • Home Instead (Ruislip & Harrow), Ruislip
Home Instead is an award-winning care company that provides safe home care, dementia care and live-in care in Ruislip, Harrow & surrounding areas. Their ethos is to provide outstanding home care that allows people to live independently in their home for longer.

Home Care
Home Instead Ruislip & Harrow have stringent infection control measures in place to assure their clients and their families that they are receiving the best home care in the safest way possible. The team of highly experienced and dedicated staff work very closely with their clients to ensure they live a happier and better quality of life all while remaining safe in the comfort of their home.
They believe that as people age their choices shouldn't narrow and so have created bespoke services that are tailored to your individual needs making the service entirely personalised.

As well as providing outstanding home care, Home Instead provides services in:

Live-in Care 
Palliative Care
Overnight Care
Companionship based care
Light housekeeping
Post-discharge care
Personal care
Medication management
Shopping & errands

Live-in Care
Home Instead Ruislip & Harrow provides Live-in care that will support you to live independently for longer while remaining safe in the comfort of your own home. Live-in care is where a CAREGiver comes to live in your home to offer you care and support when you need it most. They know that staying in the comfort of your own home, in familiar surrounds has been proven to provide a higher quality of life, compared to alternative care where 1-2-1 care and support isn't possible.

They are rated Good by CQC in 2021, with an Outstanding rating for being Well-Led. They have also have been awarded a 5-star rating as a Care Employer for the past 3 years. 

Home Instead nationally has also been recognised with the Queen's Award for Enterprise Innovation and the Princess Royal Award for Training.

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Care Provided by Home Instead (Ruislip & Harrow)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Stuart Hart (Director)

Funding & Fees Guide for Home Instead (Ruislip & Harrow)

  • Prices

  • £37.90 - £39.75 per hour, monthly admin fee £20.00

  • We are a premium provider, working exclusively with private Clients and have one aim to achieve the outcomes that our Clients wish for and to keep them safely living in the comfort of their own homes. We pay, train and support our staff to the highest level to ensure quality & consistency of service to our clients.

Home Instead (Ruislip & Harrow) Reviews (63)

Total of 63, showing 21-40
9.6

Home Instead (Ruislip & Harrow) has a Review Score of 9.6 (9.591) out of 10, based on 11 reviews in the last 2 years. Over all time Home Instead (Ruislip & Harrow) has 63 reviews.

Overall Experience

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Date Published

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Review from Alison M (Daughter of Client) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had daytime, overnight and eventually live-in care from Home Instead. From the first day, they were far superior to other care agencies. The carers are incomparable, kind, professional, well-trained, respectful and a joy to welcome into our parents' home. Management is well-organised, very responsive,
and always finds backup or extra cover as needed. Billing cycles are a bit off - four weekly live-n vs ad hoc month care, which is confusing from a client perspective. Cannot praise the care staff enough - wonderful. Have also referred three new clients.

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Review from D K (Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Expensive but reliable.

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Review from J C (Wife of Client) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely happy with the services provided for my husband.
I am satisfied that his carer have helped him to communicate more.
The team at Ruislip are always very friendly and helpful.

Reply from Stuart Hart, Director at Home Instead (Ruislip & Harrow)

Thank you for your kind words. It has always been a pleasure to support these past years.


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Review from H B (Daughter of Client) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's carers are thoughtful and caring, always putting his needs first. They are a great support to me, as am an only child, and I feel there is someone else looking out for him. The office staff always respond efficiently to any of my requests and adapt to our requirements. Ultimately, my father's
carers enable him to feel safe and cared for in his own home.

Reply from Stuart Hart, Director at Home Instead (Ruislip & Harrow)

Thank you so much for your kind review. We are proud and honoured to provide care and support to dad.


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Review from M K (Client) assisted by family/friend published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely happy with everything.
Enjoys the carers company.

Reply from Stuart Hart, Director at Home Instead (Ruislip & Harrow)

Thanks, it has been a pleasure and an honour providing care and support to you.


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Review from Sharon B (Daughter of Client) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provides an excellent service. The caregivers are reliable, diligent and always cheer my Mum up with their jolly personalities and positive attitude. Through the Lockdown period, they continued to provide a dedicated service, adhering to hygiene and safety policies and we always felt they
were doing their very best to keep our Mum safe. My Mum was allocated one main caregiver during this difficult time and she was amazing. The caregivers really go the extra mile. The office is always available and always responsive to queries and requests. This is so reassuring as we don't live nearby. We'd be lost without this service and it has enabled our very independent, elderly Mum to remain in her own flat, which has been so important to her in her old age, even though she suffers from Alzheimer's.

Reply from Stuart Hart, Director at Home Instead (Ruislip & Harrow)

Sharon, thanks for your lovely comments. We couldn't achieve the outcomes that we do without the support and input from families like yours. It has been a pleasure to provide care and support to your mum.


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Review from Steve B (Son of Client) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This year (2020) has by any standards been difficult, but it would have been so much more so without the support and care afforded to my mother by the whole team at Home Instead Senior Care (Ruislip & Harrow). They have dealt with a series of tricky situations and through their experience and confidence
have made my mother comfortable and given me peace of mind. The caregivers are all excellent and their support team thoughtful and helpful. The management team have been both reassuring and supportive in moments of crisis. Thanks to Home Instead, my mother is in a safe and familiar environment where she is well looked after.

Reply from Stuart Hart, Director at Home Instead (Ruislip & Harrow)

Thanks, Steve. Once mum got used to the same faces coming in she has become far more receptive to the care and support she needs. Our caregivers enjoy their time with her now.


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Review from Ruth L (Daughter of Client) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead cared for my father during nine of the most challenging years of his life, and for my mother during the last year of hers. The caregivers were totally reliable, well-trained and exceedingly compassionate. The calls were frequently filled with fun and laughter despite the many difficulties.
The care and daily updates from the management during the Covid pandemic were proactive and professional, very much appreciated and reassuring. The support and expertise from Home Instead were invaluable and enabled us as a family to fulfil my parents’ wishes to be cared for in their own home. It was a great team achievement, and Home Instead were thankfully with us to the end.

Reply from Stuart Hart, Director at Home Instead (Ruislip & Harrow)

Thank you for the fantastic review. We started looking after Dad in 2011 and Mum subsequently and you know that our CAREGivers were very fond of both of them and we miss them still.


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Review from John M (Son-in-law of Client) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've had a difficult time as a family with our mum being taken in and out of the hospital and needing various pieces of medical equipment when at home. Through it all, Homestead has been by our side providing tremendous support and assistance. The fact that they do actually care about the service user,
as opposed to only providing care, shines through with everything they say and do. Having Home Instead proving care to mum has made a very difficult time that bit easier. Thank you, everyone.

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Review from M S (Wife of Client) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The agency has continued to supply excellent care throughout the last year, and in particular, in early October when 24-hour care was arranged for my husband to enable me to go away for a week, which I feel was of benefit to both of us.

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Review from Di K (Client) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My career takes me swimming weekly in the only designated disabled pool in the country. During the current lockdown, she has continued to visit my home to support me by sharing household tasks that are difficult and painful for me to do alone and then helping me shower. I miss swimming so much, but
my careers cheerful smile and positive attitudes are helping me through this frightening time.

Reply from Stuart Hart, Director at Home Instead (Ruislip & Harrow)

Thanks, we hope we can get you back to the pool as soon as it opens again.


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Review from Jane S (Wife of Client) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers without exception are sensitive to my husband's needs, preferences and personality, making every allowance for his dementia. My own ideas and preferences are respected, and concern is shown for my personal well-being.
I would have no hesitation in recommending Home Instead to anyone I felt
could afford their excellent care.

Reply from Stuart Hart, Director at Home Instead (Ruislip & Harrow)

Thank you. It has been an honour to provide your husband with the care and support that he needs.


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Review from Guy H (Son of Client) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead was brilliant for my father. He really enjoyed seeing the carers who did a fantastic job for him. Sadly he passed away in September, but Home Instead made his last year really enjoyable for him and his family, for which we owe a huge amount of thanks. Thank you again.

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Review from Sharon O (Daughter of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Home Instead to be extremely professional in their approach, particularly during the Coronavirus outbreak, when a daily email is sent out to all clients updating them of the current status of Covid-19 patients in their care. To date, there are no cases of the virus in CareGivers and clients,
which is a testament to their careful approach when dealing with vulnerable people.

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Review from Pat C (Nephew of Client) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Home Instead Senior Care (Ruislip & Harrow). They have provided assistance with an elderly relative since May 2019. I have found them to be very professional, solution-driven and a proactive care provider with a full suite of support services to assist both client and family.
High standard of care, combined with thoughtful and excellent friendly staff from top down.

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Review from Hilary K (Daughter of Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a great comfort to me to know that my mother is being so well cared for. The care providers go above and beyond in making sure mum is safe and well. Mum really enjoys interacting with them and is amazed at their energy and willingness to provide whatever is needed in the time. The staff are always
helpful on the phone and the service director has kept us up to date in these challenging times which I have really appreciated.

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Review from Gordon (Son-in-law of Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father-in-Law has been a client of Home Instead (Ruislip) since 2011 and the family has been very impressed with the care and support they have provided throughout this period. We have had to call on the agency at short notice in many instances and have made many ad-hoc requests, and we cannot recall
any instance when Home Instead has not stepped up to the plate and given the support we needed. Carers are trustworthy and reliable and many have become more like friends to my Father-in-Law and the family. Visits are more than just for the giving of personal care; they are occasions for chatting and laughter. Carers are clearly selected very carefully, and it amazes us that an agency, with all the pressures placed upon it, can provide such consistent support. Lastly, I would say that any issues are dealt with quickly by the Management, and we have never in the 9 years ever felt that my Father-in-Law's safety and wellbeing has been at risk.

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Review from Kim O (Daughter of Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the caregivers and office staff from Home Instead for everything that they have and are doing for our dad. Our dad suffers from Parkinson’s disease along with onset dementia, and having the caregivers visits allows Dad to remain at home. He loves all the ladies that visit although he
does have his favourite! I cannot thank them enough for all that they do.

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Review from Mirella L (Daughter of Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are flexible and listen to us and will put in place what we want for our mother eg, staff to wear a uniform, a pattern of activities and they offer outings. They are reliable with basic attendance, medication and supervision and cover emergencies well such that Mum, touch wood, has avoided hospital
throughout their involvement.

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Review from Hilary B (Daughter of Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been superb in organising the care of my parents.
All carers are professional, warm, friendly and go the extra mile.
Mum and Dad have had some difficult times, and all carers have done everything to help make their lives easier and more comfortable. Home Instead admin staff bend
over backwards to accommodate last minute extra care whenever it has been needed.
Nothing is too much trouble.
We have all been really happy with the care and support from admin and carers alike.

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Current Review Score: 9.6 (9.591)

Overview of Review Score

The Review Score of 9.6 (9.591) out of 10 for Home Instead (Ruislip & Harrow) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.591 for Home Instead (Ruislip & Harrow) is calculated as follows: ( (46 Excellents x 5) + (14 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 66 Ratings = 4.591

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Ruislip & Harrow) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Meet the Team (3)

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Stuart Hart

Job Title: Director

Joined: 2016

As well as the financial management of the business, Stuart is focused on continuing to build relationships with local providers and organisations to ensure that Home Instead Ruislip and Harrow continue to make a positive contribution to the community. Stuart is also the Responsible Individual for the service registered with CQC.


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Caroline Hart

Job Title: Director

Joined: 2016

Caroline focuses on the general management of the office working closely with the staff and the management of social media.


Office

Office Team

Job Title: Team

Our fantastic office team


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