Home Instead (Ruislip & Harrow)

6 High Street, Ruislip HA4 7AR
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9.6 63 Reviews
  • Home Instead (Ruislip & Harrow), Ruislip
Home Instead is an award-winning care company that provides safe home care, dementia care and live-in care in Ruislip, Harrow & surrounding areas. Their ethos is to provide outstanding home care that allows people to live independently in their home for longer.

Home Care
Home Instead Ruislip & Harrow have stringent infection control measures in place to assure their clients and their families that they are receiving the best home care in the safest way possible. The team of highly experienced and dedicated staff work very closely with their clients to ensure they live a happier and better quality of life all while remaining safe in the comfort of their home.
They believe that as people age their choices shouldn't narrow and so have created bespoke services that are tailored to your individual needs making the service entirely personalised.

As well as providing outstanding home care, Home Instead provides services in:

Live-in Care 
Palliative Care
Overnight Care
Companionship based care
Light housekeeping
Post-discharge care
Personal care
Medication management
Shopping & errands

Live-in Care
Home Instead Ruislip & Harrow provides Live-in care that will support you to live independently for longer while remaining safe in the comfort of your own home. Live-in care is where a CAREGiver comes to live in your home to offer you care and support when you need it most. They know that staying in the comfort of your own home, in familiar surrounds has been proven to provide a higher quality of life, compared to alternative care where 1-2-1 care and support isn't possible.

They are rated Good by CQC in 2021, with an Outstanding rating for being Well-Led. They have also have been awarded a 5-star rating as a Care Employer for the past 3 years. 

Home Instead nationally has also been recognised with the Queen's Award for Enterprise Innovation and the Princess Royal Award for Training.

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Care Provided by Home Instead (Ruislip & Harrow)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Stuart Hart (Director)

Funding & Fees Guide for Home Instead (Ruislip & Harrow)

  • Prices

  • £37.90 - £39.75 per hour, monthly admin fee £20.00

  • We are a premium provider, working exclusively with private Clients and have one aim to achieve the outcomes that our Clients wish for and to keep them safely living in the comfort of their own homes. We pay, train and support our staff to the highest level to ensure quality & consistency of service to our clients.

Home Instead (Ruislip & Harrow) Reviews (63)

Total of 63, showing 41-60
9.6

Home Instead (Ruislip & Harrow) has a Review Score of 9.6 (9.591) out of 10, based on 11 reviews in the last 2 years. Over all time Home Instead (Ruislip & Harrow) has 63 reviews.

Overall Experience

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Date Published

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Review from Jane G (Daughter of Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If I didn’t have Home Instead, I know for a fact that my mother would not be alive now during this Covid19 period. No neighbours have called to see if she is okay during this lockdown, even though she has lived there for 40-years.
She is 89 and lives on her own, and fiercely independent but now she
realises she needs Home Instead as she is incapable of shopping or cooking and more importantly to take medication. Without Home Instead, no shopping would get done, no food prepared, and her home would be in a disgusting state. I am in lockdown and live over 2-hours away, so they are totally my lifeline to my mother, and they always have their clients comforts at the forefront.

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Review from Gary T (Son of Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Faultless.
Kept us informed.
Mum has had no complaints whatsoever, and she does love to complain!
I feel that Mum is in great hands.

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Review from Neda A (Wife of Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Great service. The carer taking care of my husband did a great job, and that helped me enormously as I was very stressed at the time. Service provided was short as my husband, who suffers from vascular dementia, is now in a care home. The office staff are very helpful and available at all times. Highly
recommend using them; as they are reliable and trustworthy, and to me personally, that means a lot.

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Review from Andrew T (Son of Client) published on 15 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very prompt when informing me of time changes, for care visits. They kept in touch when my father was recently in hospital and liaised with hospital staff to ensure care services were available as soon as he was discharged. Care staff are very helpful during visits and also keep a watching brief
on dad's general health. The admin team report any issues back to me, which is much appreciated as I live in a different part of London.

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Review from John S (Power of Attorney of Client) published on 15 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care that has been received by a relative for whom I am POA. He suffers from quite severe dementia.
The caregivers monitor all aspects of his daily life from making sure he is up and dressed in the morning, to providing all his meals and preparing him for bed. They take
him out shopping every day and keep an eye on household management issues.
Even more importantly, the caregivers are proactive in arranging and accompanying medical, dental and optician appointments.
His small team of regular caregivers are most reliable and friendly and he really enjoys their company.
This has all been a great comfort to his family who all live far away.

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Review from Jane C (Daughter of Client) published on 15 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted Home Instead after a previous care agency could not meet our needs.


From the first assessment to our last contact after my mother died and father moved into a care home, my relationship with Home Instead was always professional and personal. Although senior care is a service my family

was paying for, we wanted reassurance. Home Instead was never phased by any situation, they had experience of what my sister and I were dealing with for the first time.


The carers at Home Instead showed initiative and caring. Whenever I had a concern about something, the office staff took it seriously. At times we laughed about the situation we were dealing with but I also cried on the phone when I found caring for my parents overwhelming.


Not only did Home Instead keep my parents at home, which is what they wanted and is cheaper than putting 2 elderly people in a care home, they gave my sister and me back our lives.


I wholeheartedly recommend Home Instead (Ruislip and Harrow).


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Review from Brian M (Cousin of Client) published on 15 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every aspect of the care that has been given to my cousin throughout the past two years has been consistently excellent. Additionally, the professional guidance that I have received in my dealing with a situation with which I had had no previous experience, has been genuinely caring and invaluable.

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Review from J G (Daughter of Client) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the Carers provided by Home Instead were very friendly, reliable and professional. They all supported my mother whilst caring for my father and their care meant that my dad was able to stay in the family home with my mum for much longer than would otherwise have been the case.

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Review from Jenny H (Daughter of Client) published on 11 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team were fantastic in caring for my Dad and very flexible as his needs changed daily as he deteriorated. The team often arrived at very short notice (within hours of my calls) and were a great support to me in his last days. They were able to provide shopping, basic housework as well as personal
care and were always on time and friendly and helpful. We always had familiar faces and knew who was coming and when.


I know that we wouldn't have coped without them and I would highly recommend them to anyone who needs additional care and support.


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Review from Helen (Cousin of Client) published on 20 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead carers have been very tolerant of my relative's ups and downs and try whenever possible to put right the little things that make everyday life run smoothly.
I am frequently contacted with updates and information about what is going on with my relative and as I do not live near her this
is invaluable.

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Review from Patricia I (Daughter of Client) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Why I would 100% recommend Home Instead to family/friends needing similar care;
Home Instead carers are warm, friendly, cheerful and professional.
It is a huge relief to me to know that Mum is being provided with lunch and, just as importantly, a social visit and chat on days when I can't visit her.
Very
impressed that when I've called for an extra visit to cover times when Mum has been feeling unwell, that care has been provided.
Very useful logs that keep me fully informed of how Mum has been that day.

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Review from Jean (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, good management. Friendly, comfortable with all the staff.

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Review from Colleen P (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Home Instead for over 3 years. I am very pleased with my carers who give me their full attention and help.
They are always punctual, courteous, efficient and professional.
I have recommended Home Instead to two friends locally who are also very happy with the service.
I have also
been very impressed by the management and administration side of Home Instead. All my dealings with the local Ruislip office have been very positive.

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Review from Susan R (Client) published on 8 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead Senior Care Ruislip & Harrow for three years.
All our carers are friendly and helpful and always arrive on time and complete our needs. I would recommend this company to my friends and family.

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Review from Martin H (Son of Client) published on 7 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead were easy to deal with and always put the client first. Mum's main carer was excellent and nothing was too much to ensure Mum was comfortable.

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Review from Liza V (Daughter of Client) published on 30 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum needed some help at home just over a year ago I rang several of the providers in the area. Home Instead Ruislip immediately stood out when telephone contact was articulate and straightforward. That impression was endorsed by a face to face meeting which was business-like but empathetic.
Throughout my dealings with the organisation, they have done whatever they have committed to, and have always been available to discuss any changes. In a crisis, the team acted with utmost professionalism.

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Review from Jacky L (Wife of Client) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a very independent man now reaching the end stage of a difficult illness. He wished to die at home and to make this happen we needed support. Home Instead developed an excellent relationship with him enabling him to accept personal care and look forward to their visits. The carers were
always respectful and very competent but also provided some fun and laughter in a difficult time. They did exactly as I asked in making me aware when they noticed something that needed a doctors advice. When I needed to increase the care visits and do this urgently so my husband could come home from hospital the management made this happen. Management and carers were supportive to me and continued their sensitive care until my husband died.

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Review from Chris L (Son of Client) published on 5 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was cared for by Home Instead from when my father passed away in 2013 until the end of August 2017 when we took the decision to move Mum to a care home. Throughout that time the carers provided really took their time to look after Mum and I know she appreciated it greatly. For my part, I was
confident that Mum was in safe hands at all times. I can't recommend Home Instead highly enough.

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Review from Tony B (Husband of Client) published on 3 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful for the high quality of care received from Home Instead. The carers were understanding and supportive and particularly sensitive to my wife's needs. She developed confidence and trust in them, with their gentle and friendly approach, as they helped and encouraged her with various
tasks in the home. This released me to do other things as I knew that my wife was safe with them and they were concerned to do the best for her.

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Review from Mike T (Son of Client) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very pleased with the service. All the staff were kind and helpful but I feel they are restricted because of health and safety legislation.

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Current Review Score: 9.6 (9.591)

Overview of Review Score

The Review Score of 9.6 (9.591) out of 10 for Home Instead (Ruislip & Harrow) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.591 for Home Instead (Ruislip & Harrow) is calculated as follows: ( (46 Excellents x 5) + (14 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 66 Ratings = 4.591

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Ruislip & Harrow) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (3)

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Stuart Hart

Job Title: Director

Joined: 2016

As well as the financial management of the business, Stuart is focused on continuing to build relationships with local providers and organisations to ensure that Home Instead Ruislip and Harrow continue to make a positive contribution to the community. Stuart is also the Responsible Individual for the service registered with CQC.


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Caroline Hart

Job Title: Director

Joined: 2016

Caroline focuses on the general management of the office working closely with the staff and the management of social media.


Office

Office Team

Job Title: Team

Our fantastic office team


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