Home Instead (Ruislip & Harrow)

6 High Street, Ruislip HA4 7AR
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9.6 63 Reviews
  • Home Instead (Ruislip & Harrow), Ruislip
Home Instead is an award-winning care company that provides safe home care, dementia care and live-in care in Ruislip, Harrow & surrounding areas. Their ethos is to provide outstanding home care that allows people to live independently in their home for longer.

Home Care
Home Instead Ruislip & Harrow have stringent infection control measures in place to assure their clients and their families that they are receiving the best home care in the safest way possible. The team of highly experienced and dedicated staff work very closely with their clients to ensure they live a happier and better quality of life all while remaining safe in the comfort of their home.
They believe that as people age their choices shouldn't narrow and so have created bespoke services that are tailored to your individual needs making the service entirely personalised.

As well as providing outstanding home care, Home Instead provides services in:

Live-in Care 
Palliative Care
Overnight Care
Companionship based care
Light housekeeping
Post-discharge care
Personal care
Medication management
Shopping & errands

Live-in Care
Home Instead Ruislip & Harrow provides Live-in care that will support you to live independently for longer while remaining safe in the comfort of your own home. Live-in care is where a CAREGiver comes to live in your home to offer you care and support when you need it most. They know that staying in the comfort of your own home, in familiar surrounds has been proven to provide a higher quality of life, compared to alternative care where 1-2-1 care and support isn't possible.

They are rated Good by CQC in 2021, with an Outstanding rating for being Well-Led. They have also have been awarded a 5-star rating as a Care Employer for the past 3 years. 

Home Instead nationally has also been recognised with the Queen's Award for Enterprise Innovation and the Princess Royal Award for Training.

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Care Provided by Home Instead (Ruislip & Harrow)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Stuart Hart (Director)

Funding & Fees Guide for Home Instead (Ruislip & Harrow)

  • Prices

  • £37.90 - £39.75 per hour, monthly admin fee £20.00

  • We are a premium provider, working exclusively with private Clients and have one aim to achieve the outcomes that our Clients wish for and to keep them safely living in the comfort of their own homes. We pay, train and support our staff to the highest level to ensure quality & consistency of service to our clients.

Home Instead (Ruislip & Harrow) Reviews (63)

Total of 63, showing 61-63
9.6

Home Instead (Ruislip & Harrow) has a Review Score of 9.6 (9.591) out of 10, based on 11 reviews in the last 2 years. Over all time Home Instead (Ruislip & Harrow) has 63 reviews.

Overall Experience

  • 51
  • 11
  • 1
  • 0
  • 0

Date Published

63
4
7
10
53

Review from Julie L (Daughter of Client) published on 19 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first contact to the last day of our mother’s life, just 5 weeks later, the understanding, professionalism and flexibility which underpins this organisation was in evidence, whoever we came into contact with; from office management, support team and care coordinators, to the out-of-hours support,
and particularly, day after day, the amazing team of care givers; every single one gave their best.
Our mother became very fond of ‘her ladies’, as did we. The cheerful, compassionate and considerate care she received from every one of the wonderful carers who looked after her, helped to make an exceptionally difficult time a little easier on us all.
Home Instead made such a huge difference to both our mother and the rest of the family.
Along with a highly professional service, they delivered compassion and dignity, sunshine and good cheer. They lightened a dark time for us all and helped us be a little stronger. 

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P U (Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers were competent and carried out their duties as specified, plus a chat.
It was reassuring to know that such a person would be arriving each morning to get me sorted, clean and tidy and breakfasted.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P B (Husband of Client) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Evening meals have been cooked 3 times a week for the month of February. Starting and finishing exactly on agreed times.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.591)

Overview of Review Score

The Review Score of 9.6 (9.591) out of 10 for Home Instead (Ruislip & Harrow) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.591 for Home Instead (Ruislip & Harrow) is calculated as follows: ( (46 Excellents x 5) + (14 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 66 Ratings = 4.591

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Ruislip & Harrow) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Meet the Team (3)

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Stuart Hart

Job Title: Director

Joined: 2016

As well as the financial management of the business, Stuart is focused on continuing to build relationships with local providers and organisations to ensure that Home Instead Ruislip and Harrow continue to make a positive contribution to the community. Stuart is also the Responsible Individual for the service registered with CQC.


No image found

Caroline Hart

Job Title: Director

Joined: 2016

Caroline focuses on the general management of the office working closely with the staff and the management of social media.


Office

Office Team

Job Title: Team

Our fantastic office team


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