Home Instead (South Sheffield)

Jackson House, 84 Montrose Road, Sheffield S7 2EF
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9.7 75 Reviews
  • Home Instead (South Sheffield), Sheffield
Home Instead (Sheffield South) employs qualified and experienced Care Professionals in order to deliver care that is highly-focused on each clients' personal needs.

Care can be delivered from a couple of hours to 24-hours a day, ranging from companionship, home help and respite, to specialist dementia care, 24-hour live-in care and personal care services.

Anyone over the age of 18 can benefit from these services, which allow people in Sheffield to live both independently and comfortably in their own homes.

Care Provided by Home Instead (South Sheffield)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Brunt (Care Manager)

Funding & Fees Guide for Home Instead (South Sheffield)

  • Prices
  • Available on request


Home Instead (South Sheffield) Reviews (75)

Total of 75, showing 1-20
9.7

Home Instead (South Sheffield) has a Review Score of 9.7 (9.700) out of 10, based on 25 reviews in the last 2 years. Over all time Home Instead (South Sheffield) has 75 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

We have found the care given to be consistently excellent. Both carers are very helpful and observant. Both have become good friends with my mother. "They just do that bit extra" - a quote from my mother.

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Overall Experience  Overall Experience 5.0 out of 5

My parents were reluctant to accept support but the carers and management team have all managed to make this an easy transition for them, they now consider their carers as part of the family. My specifications for matching individuals and care needs for my parents were evidently taken into account and
I couldn't have recruited any better myself. Staff are all very caring and have gone above and beyond their role to support my parents, e.g. remaining with them beyond allocated time if there are issues or problems with health. I don't have any reservations regarding my parents vulnerability and carers visiting them at home when I am not present. Continuity of support has been excellent and they continued to provide support in adverse weather conditions The documentation and feedback is excellent, we feel informed and response to any queries or suggestion is immediate. Management is always easily contactable and one feels that they all take pride in the excellent service they deliver.

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Overall Experience  Overall Experience 5.0 out of 5

We've been using Home Instead for over 15 years. Some of the caregivers have been with us for over 10 years which says it all! We would be lost without the carers and the office staff, they make all the difference to our lives.

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Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been visiting my dad for the past four years, following his hip replacement surgery which coincided with a decline in his dementia. He has always been adamant he wants to live in his house for as long as possible and he is fiercely independent. Neither myself nor my sister lives close
by, so the visits from caregivers three times a day ensure that Dad is well looked after. Home Instead have kept on top of his prescriptions, his shopping, his washing and his cleaning. They also ensure his elderly cat is fed and have gone above and beyond in taking him to the barbers and helping him keep up his pub visits with his friends. Without this excellent level of care, Dad would have had to go into a care home. He is not always the easiest of people to care for, but his 'health visitors' (as he calls them) have him worked out and know how best to deal with him, often with more patience than we have! Care is not cheap, but we couldn't do without it, and would highly recommend it.

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Overall Experience  Overall Experience 5.0 out of 5

We have found all the carers to be very kind and helpful. They help my husband and also myself.

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Overall Experience  Overall Experience 5.0 out of 5

This service has recently given me consistently for my father which has greatly been appreciated. He has advanced Dementia and advanced Chronic obstructive pulmonary disease (COPD). I work and look after my father and children in my home.

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Overall Experience  Overall Experience 5.0 out of 5

Home Instead provides my mother-in-law with excellent service, lovely carers, a consistent team and very responsive to her needs. We have been very happy with the care provided.
It is certainly expensive for a service of this nature but worth the extra money for the quality of care.

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Overall Experience  Overall Experience 4.0 out of 5

I have been a client since 2016. The service has been excellent and very reliable. I have no complaints at all.

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Overall Experience  Overall Experience 4.0 out of 5

Home Instead has provided a good assistance level of care in difficult circumstances, caring for our close friend who has dementia.
We are grateful for the support of carers who have enabled my friend to remain in his own home for some time.
We are also appreciative that the carers treat him with
dignity and kindness.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent service by a small group of experienced carers.
All the care professionals are thorough, friendly and good company. They are great to chat with whilst helping me.

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Overall Experience  Overall Experience 4.0 out of 5

It was ok.

Reply from Bea TBC, Marketing Assistant at Home Instead (South Sheffield)

Thank you for taking the time to share your feedback. We value all opinions and strive to continually improve our services. We're truly sorry to hear about your less-than-positive experience with our services. We understand the importance of providing exceptional value for money while delivering top-notch care. Our team works tirelessly to ensure our clients receive the best care possible, and we regret that we fell short of your expectations in this regard. Regarding your concerns about management and staff, please know that we take these matters very seriously. We are committed to addressing any issues promptly and effectively to ensure that all our clients receive the high-quality care they deserve. We would appreciate the opportunity to learn more about your specific concerns and how we can better serve you in the future. Please feel free to reach out to our management team directly so we can discuss your feedback in more detail by calling 0114 250 7709.


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Overall Experience  Overall Experience 5.0 out of 5

The carers have been very supportive of Mum and she really enjoys their visits. It is reassuring that if a new carer comes to do the visit someone from the team comes to introduce them first. The consistency of carers is very good. They are always happy to take her out shopping or for a coffee, which
she really enjoys.

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Overall Experience  Overall Experience 5.0 out of 5

I have found that the standard of care and communication with all Home Instead employees has always been excellent. They have been flexible, very supportive and very caring. They always have a very friendly approach and provide a person-centred service.

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Overall Experience  Overall Experience 4.0 out of 5

All my mum's usual carers know her needs and are very helpful whenever Mum needs that little bit of extra care and understanding when she's not feeling too good. She enjoys the conversations they have and looks forward to them visiting. They will also do little jobs without Mum having to ask, such
as folding up the dry clothes, hovering up or mopping the kitchen floor.

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Overall Experience  Overall Experience 5.0 out of 5

Home Instead is a fantastic company. We started with them during Covid and they have been brilliant ever since. We now have help twice a day. The caregivers are so kind, really reliable and very appropriate. The office provides effective backup and are very professional. I really don't know what we
would have done without them and I feel blessed that we found them. I could not recommend them too highly!

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Overall Experience  Overall Experience 5.0 out of 5

My wife is one of the longest-standing clients of the company, well over ten years now. During this time the agency has always treated her with sensitivity, respect, good humour and a great deal of love. The office and carers understand her needs and therefore know what is necessary for her to maintain
some quality of life. Carers enjoy coming here and are always punctual.
My wife has had three hospital stays in the last six months and Home Instead has always been ready for her homecoming. Carers have been put on standby and the company has been very helpful when the dates have been changed and plans altered. I have sent regular updates about my wife’s progress but it has to be noted that the office has always taken a great interest, and either rung me or emailed to find out more details.
Home Instead has maintained a high-quality service throughout all the years. I would recommend them to anyone and thank them wholeheartedly for their commitment to the well-being of my wife.

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Overall Experience  Overall Experience 5.0 out of 5

Mother and I continue to be very happy with the excellent service from Home Instead. Her regular carer is friendly, resourceful, kind, hard-working and practical - for Mother the weekly visit is something she looks forward to, and for me it's such a relief to know that she's in such good hands. I'm
so pleased we found this arrangement, it's made a great positive difference to all of us.

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Overall Experience  Overall Experience 5.0 out of 5

The situation with my mother became rather trying due to the rapid deterioration of her hearing (already quite severe) and the time it took to get new hearing aids.
I appreciate the patience of the carers during that time and also being kept informed of any situations I needed to be aware of.
In general,
I appreciate the input they give to make my mother’s life as fulfilling as possible.

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Overall Experience  Overall Experience 4.0 out of 5

Carers generally provided a good service for Dad. They give a dinner and make a sandwich for Dad's tea. They always communicate with Dad and give company to him. The company provide a stable 3/4 carers for dad which he appreciates and gives a consistency of service.

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Overall Experience  Overall Experience 5.0 out of 5

I am new to all this so have not any previous experience but have been reasonably impressed with the service so far and they do seem willing to help in whatever way they can to serve your needs.

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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Home Instead (South Sheffield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Home Instead (South Sheffield) is calculated as follows: ( (114 Excellents x 5) + (28 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 150 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (South Sheffield) is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Apr 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (16)

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Meet the Team (15)

Bryn and Jill

Bryn and Jill Evans

Job Title: Franchise Owners

Joined: 2006

Bryn and Jill Evans began their careers in care nearly 20 years ago when they first opened their Home Instead offices. At the time, they had just 2 employees. Now, they employ over 150 professionals in care.


To them, it truly is personal. Alzheimer’s disease is something that has affected both of their families, and they believe that had there been a service to provide home care, their loved ones would have lived longer and happier lives.


Alison

Alison Taylor

Job Title: General Manager

Joined: 2015

Having worked 20 years in the legal sector, Alison felt a change in direction and a new challenge was just what she needed - she's been with our team for nearly 10 years now.


As General Manager, Alison oversees both the office team and care operations for all of Sheffield and Barnsley. She also leads on business development to drive change, growth, and innovation.


Sarah

Sarah Brunt

Job Title: Care Manager

Joined: 2012

Sarah originally joined the team to gain some experience in the care industry. 12 years later, she is now the Care Manager for South Sheffield.


In this role, she oversees the Care Team in South Sheffield, carrying out service reviews, supervisions, and support visits to ensure that the ‘Home Instead Way’ is being followed.


Claire

Claire Procter

Job Title: Deputy Care Manager

Joined: 2021

Claire began her career in care wanting a change in direction after a long career in retail management.


As Deputy Care Manager, she is able to use her people and management skills to provide both a professional and personal experience for our clients and staff.


“What I like about Home Instead is that we put the client at the heart of everything we do, it’s so rewarding”


Amanda

Amanda Hill

Job Title: Client Care Coordinator

Joined: 2023

First joining the team as a Care Professional, Amanda quickly impressed the team and soon progressed into the care team.


"I love my role, learning new things and supporting our team gives me job satisfaction like no other - I'm so proud to work at Home Instead"


Jay

Jay Garnett

Job Title: Field Support

Joined: 2023

As Field Support, Jay enjoys meeting clients and supporting the team of Care Professionals in Sheffield South.


Dawn

Dawn Poulton

Job Title: Field Support

Joined: 2025

Dawn joined Home Instead in 2025 after a successful career in the patient ambulance service. She's excited to meet new clients and learn their live stories - that's always been her favourite part of her job.


Rachael

Rachael Hardy

Job Title: Recruitment Coordinator

Joined: 2024

Rae is the brand new Recruiter for South Sheffield. Completely new to recruitment and care, Rae is excited to start her journey with Home Instead!


She loves connecting with Care Professionals and welcoming them to the Home Instead family.


Alison

Alison Duffy

Job Title: Recruitment & Retention Manager

Joined: 2021

Alison oversees the recruitment of new Care Professionals and the wellbeing of existing employees.
She is passionate about promoting a positive work life balance as well as menopause awareness in the workplace.


Cheryl

Cheryl Petty

Job Title: HR & Compliance Manager

Joined: 2018

Having worked in care before, Cheryl is passionate about providing outstanding quality of care for our clients.


“I strive to ensure that our clients receive an exceptional level of care because that's what they deserve!”


Ishia

Ishia Harston

Job Title: HR and Compliance Administrator

Joined: 2023

“I came to Home Instead following various roles in training and compliance where accuracy and consistency were essential. I now reflect on this experience in the HR and Compliance role, ensuring that our Care Pros are recruited safely and effectively.”


Lynette

Lynette Doughty

Job Title: Learning & Development Manager

Joined: 2020

Lynette joined the team 5 years ago having had 25 years of experience in retail management. She felt a career change was what she really needed.


“If you are a People-Person, don’t think twice about joining the Home Instead family. The skills you needed in previous roles are completely transferable.”


Elaine

Elaine Hartley

Job Title: Learning & Development Coordinator

Joined: 2014

Elaine assists Lynette in the training department, supporting Care Professionals at the beginning of their care career and further training opportunities


“I feel like I belong and have a profound sense of pride in working for Home Instead.”


Bernice

Bernice Howell

Job Title: Accounts Manager

Joined: 2009

Bernice has been with us since 2009, just a few years after we opened our offices. Throughout this time, she has watched the company grow and go from strength to strength.


“Seeing how passionate our Care Professionals and Key players are about the quality of the services we deliver is truly rewarding."


Pauline

Pauline Brown

Job Title: Accounts Assistant

Joined: 2014

Pauline started with us as a caregiver over a decade years ago, during that time she has also taken on the role of Accounts Assistant.


The dual nature of her job enables her to be a part of a team of Care Professionals, as well as working under Bernice in Accounts and being a part of the wider office team.


Frequently Asked Questions about Home Instead (South Sheffield)

What Type of Services does Home Instead (South Sheffield) offer?

Home Instead (South Sheffield) offers Home Care.

How many Carers does Home Instead (South Sheffield) employ?

Home Instead (South Sheffield) employs 70 carers.