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Home Instead (South Sheffield) has a Review Score of 9.7 (9.700) out of 10, based on 25 reviews in the last 2 years. Over all time Home Instead (South Sheffield) has 75 reviews.
Review from Philip R (Client) published on 14 February 2018
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Overall Experience
5.0 out of 5
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Value for Money
Review from Tricia (Daughter of Client) published on 14 February 2018
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5.0 out of 5
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Review from M H (Husband of Client) published on 14 February 2018
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5.0 out of 5
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Review from Ron S (Friend of Client) published on 14 December 2017
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4.0 out of 5
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Review from David W (Client) published on 7 December 2017
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5.0 out of 5
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Review from Margaret H (Wife of Client) assisted by family/friend published on 2 November 2017
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4.0 out of 5
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Review from Kate K (Client) published on 26 September 2017
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5.0 out of 5
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Review from Pamela D (Client) published on 11 September 2017
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5.0 out of 5
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Review from R W (Daughter of Client) published on 11 September 2017
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Overall Experience
5.0 out of 5
She is a great comfort and friend to my mother.
Regarding reviews carried out periodically by visiting administration staff. Staff are extremely friendly but the review/questionnaire is over long and exhausting. The length and manner of it is not age appropriate.
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Review from Audrey A (Client) published on 5 September 2017
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5.0 out of 5
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Review from Simon C (Son of Client) published on 26 August 2016
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5.0 out of 5
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Review from Chris B (Son of Client) published on 23 May 2016
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5.0 out of 5
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Review from K K (Client) published on 12 May 2016
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5.0 out of 5
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Review from Cecil H (Client) published on 19 January 2016
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5.0 out of 5
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Review from N C (Client) published on 11 December 2015
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5.0 out of 5
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The Review Score of 9.7 (9.700) out of 10 for Home Instead (South Sheffield) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.700 for Home Instead (South Sheffield) is calculated as follows: ( (114 Excellents x 5) + (28 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 150 Ratings = 4.7
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (South Sheffield) is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Apr 2023
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Job Title: Franchise Owners
Joined: 2006
Bryn and Jill Evans began their careers in care nearly 20 years ago when they first opened their Home Instead offices. At the time, they had just 2 employees. Now, they employ over 150 professionals in care.
To them, it truly is personal. Alzheimer’s disease is something that has affected both of their families, and they believe that had there been a service to provide home care, their loved ones would have lived longer and happier lives.
Job Title: General Manager
Joined: 2015
Having worked 20 years in the legal sector, Alison felt a change in direction and a new challenge was just what she needed - she's been with our team for nearly 10 years now.
As General Manager, Alison oversees both the office team and care operations for all of Sheffield and Barnsley. She also leads on business development to drive change, growth, and innovation.
Job Title: Care Manager
Joined: 2012
Sarah originally joined the team to gain some experience in the care industry. 12 years later, she is now the Care Manager for South Sheffield.
In this role, she oversees the Care Team in South Sheffield, carrying out service reviews, supervisions, and support visits to ensure that the ‘Home Instead Way’ is being followed.
Job Title: Deputy Care Manager
Joined: 2021
Claire began her career in care wanting a change in direction after a long career in retail management.
As Deputy Care Manager, she is able to use her people and management skills to provide both a professional and personal experience for our clients and staff.
“What I like about Home Instead is that we put the client at the heart of everything we do, it’s so rewarding”
Job Title: Client Care Coordinator
Joined: 2023
First joining the team as a Care Professional, Amanda quickly impressed the team and soon progressed into the care team.
"I love my role, learning new things and supporting our team gives me job satisfaction like no other - I'm so proud to work at Home Instead"
Job Title: Field Support
Joined: 2023
As Field Support, Jay enjoys meeting clients and supporting the team of Care Professionals in Sheffield South.
Job Title: Field Support
Joined: 2025
Dawn joined Home Instead in 2025 after a successful career in the patient ambulance service. She's excited to meet new clients and learn their live stories - that's always been her favourite part of her job.
Job Title: Recruitment Coordinator
Joined: 2024
Rae is the brand new Recruiter for South Sheffield. Completely new to recruitment and care, Rae is excited to start her journey with Home Instead!
She loves connecting with Care Professionals and welcoming them to the Home Instead family.
Job Title: Recruitment & Retention Manager
Joined: 2021
Alison oversees the recruitment of new Care Professionals and the wellbeing of existing employees.
She is passionate about promoting a positive work life balance as well as menopause awareness in the workplace.
Job Title: HR & Compliance Manager
Joined: 2018
Having worked in care before, Cheryl is passionate about providing outstanding quality of care for our clients.
“I strive to ensure that our clients receive an exceptional level of care because that's what they deserve!”
Job Title: HR and Compliance Administrator
Joined: 2023
“I came to Home Instead following various roles in training and compliance where accuracy and consistency were essential. I now reflect on this experience in the HR and Compliance role, ensuring that our Care Pros are recruited safely and effectively.”
Job Title: Learning & Development Manager
Joined: 2020
Lynette joined the team 5 years ago having had 25 years of experience in retail management. She felt a career change was what she really needed.
“If you are a People-Person, don’t think twice about joining the Home Instead family. The skills you needed in previous roles are completely transferable.”
Job Title: Learning & Development Coordinator
Joined: 2014
Elaine assists Lynette in the training department, supporting Care Professionals at the beginning of their care career and further training opportunities
“I feel like I belong and have a profound sense of pride in working for Home Instead.”
Job Title: Accounts Manager
Joined: 2009
Bernice has been with us since 2009, just a few years after we opened our offices. Throughout this time, she has watched the company grow and go from strength to strength.
“Seeing how passionate our Care Professionals and Key players are about the quality of the services we deliver is truly rewarding."
Job Title: Accounts Assistant
Joined: 2014
Pauline started with us as a caregiver over a decade years ago, during that time she has also taken on the role of Accounts Assistant.
The dual nature of her job enables her to be a part of a team of Care Professionals, as well as working under Bernice in Accounts and being a part of the wider office team.
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