Home Instead (South Cheshire)

First Floor, Unit 3, George House, Beam Heath Way, Nantwich CW5 6GD
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9.8 37 Reviews
  • Home Instead (South Cheshire), Nantwich
Home Instead (Crewe) maintain a unique service that helps older and vulnerable members of the local community enjoy an independent lifestyle.

They offer a variety of services including:

• Palliative Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Home Instead is a well established and highly respected independent UK home care provider, providing high-quality, award-winning care for people living in their own homes.

Fully trained staff are introduced to the client prior to providing any care and are matched carefully, so they will always have something in common and something to talk about. The services provided are tailored to the specific needs of the individual.

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Care Provided by Home Instead (South Cheshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Beverley Dodd (Registered Care Manager)

Funding & Fees Guide for Home Instead (South Cheshire)

  • Prices

  • Hourly rate of £36.00 for a minimum of 1 hour visits

  • Weekend visits are charged at the same rate £36.00 per hour

Home Instead (South Cheshire) Reviews (37)

Total of 37, showing 1-20
9.8

Home Instead (South Cheshire) has a Review Score of 9.8 (9.848) out of 10, based on 11 reviews in the last 2 years. Over all time Home Instead (South Cheshire) has 37 reviews.

Overall Experience

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Review from K C (Daughter of Client) published on 12 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although it took time for mum to accept the care givers, they were always very patient and caring. She formed strong bonds with several of them and it became an essential service in terms of providing company when she was isolated and a long way from family. It gave us, as a family, peace of mind to
know she had caring people looking after her. They went beyond the remit of the agreement at times taking her to appointments and collection prescriptions as required. Thank you to the team for looking after our mum so well for so many years.

Reply from Nick Lamming, Owner at Home Instead (South Cheshire)

Thank you for your review, it was a pleasure to look after your Mother.


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Review from J M (Niece of Client) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management team was very supportive and most helpful in enabling us to navigate the difficult situation in which we unexpectedly found ourselves. They were very flexible and adapted quickly to a rapidly changing situation, with compassion and thoughtfulness in assessing the needs of both my aunt
and us.
The carers played a very important additional part in a larger team of healthcare professionals to support the family's wishes for the care we wanted to achieve for my aunt. I have no hesitation in recommending their services.

Reply from Beverley Dodd, General Manager at Home Instead (South Cheshire)

Thank you so much for your amazing words, it was our pleasure to support and care for such a lovely lady, and for us to get to know a lovely family. From the team at Home Instead South Cheshire


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Review from P M (Granddaughter of Client) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies visiting my grandmother have been coming 3 nights a week for the last few months to give her dinner and some companionship. They have fitted right into her routine straight away and have made her feel so comfortable with them. It's also made us as a family feel secure that she is being taken
care of and getting some stimulation, as well as a good meal and being reminded to stay hydrated! We can't thank them enough, every person I have spoken to at that company is pleasant and happy to help.


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Reply from Beverley Dodd, General Manager at Home Instead (South Cheshire)

It has been our pleasure to meet such a lovely lady and her family. Thank you for your lovely words this means so much to the team at Home Instead South Cheshire. Kind regards all the team.


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Review from C C (Wife of Client) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I detailed what I felt were the needs of my husband and these needs were adhered to in every aspect. The carers were professional, kind, courteous, friendly and respectful. The office staff were always helpful and kind.

Reply from Beverley Dodd, Operations Manager at Home Instead (South Cheshire)

Thank you for the amazing review, it was an absolute pleasure to support your husband and yourself, such a lovely couple.
Take care,
From the operations manager and all the team at Home Instead South Cheshire.


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Review from C B (Son of Client) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service throughout very helpful, timely and dependable. Highly recommended providers of a high leave of care.

Reply from Beverley Dodd, Operations Manager at Home Instead (South Cheshire)

Thank you for the amazing feedback, it was our pleasure to know your dad, what an amazing gentleman with a wonderful family. Take care from all the team at Home Instead South Cheshire


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Review from M F (Daughter of Client) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to thank all the staff and the carer team who have looked after my mother from the local branch.
Their compassion and dedication have helped Mum to be independent and safe.
Every member of staff who visited was kind, patient and professional. They had humour and treated Mum like a queen. Thank
you and well done all.

Reply from Beverley Dodd, Operations Manager at Home Instead (South Cheshire)

Thank you for your lovely review, your mum is such a wonderful person, it was our pleasure to meet her, she brought a smile to everyone's face that she met.
From all the team at Home Instead South Cheshire


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Review from Abby F (Granddaughter of Client) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have looked after my nan for over 5 years now (I think). They have been extremely flexible and accommodating. All of the carers my Nan has visited are outstanding. She even has regular caregivers which is so helpful as she lives with dementia and consistency is key to her care. All the
carers give my nan a choice and promote her dignity.
The office staff are absolutely amazing, they have changed the days that my Nan has carers in for us with short notice, and they have added extra care calls last minute when I have work commitments and cannot go and care for my Nan. They constantly communicate and send out our rota for the week which is helpful.
The care notes that we can access on the app are always amazing and detailed which is very helpful for myself and my family who look after Nan.
I can’t thank them enough. I never have to worry if I’m not able to go and see my Nan on a day that they visit as she is cared for extremely well.
Thank you.

Reply from Beverley Dodd, Operations Manager at Home Instead (South Cheshire)

Thank you so much for such amazing words, your nan is an absolute pleasure to support we have got to know her wishes and beliefs through continuity of care and support, which is the key to building such trusting relationships.
Thank you from all the team at Home Instead South Cheshire


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Review from Stephen S (Son of Client) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service all round. My father age 97 was very happy to see all the carers. They were timely, efficient and compassionate. We would recommend Home Instead to anyone needing care calls for their loved ones.

Reply from Beverley Dodd, Operations Manager at Home Instead (South Cheshire)

Thank you for the lovely words, it was our pleasure to meet and support such a lovely gentleman.
Kind regards from all the team at Home Instead South Cheshire.


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Review from Sue J (Daughter-in-law of Client) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole family are very grateful to the Home Instead team for their kindness and the way in which they helped and cared for my father-in-law. Although it was, sadly, only for a short time, all the staff, from the first phone call, responded with great professionalism and empathy. It was clear to see
they were dedicated to caring for their clients and to improving their clients' quality of life. Thank you.

Reply from Beverley Dodd, Operations Manager at Home Instead (South Cheshire)

Thank you for the amazing feedback, it was our pleasure to have met such a wonderful gentleman and his lovely family.
Take Care from the manager and all the team at Home Instead South Cheshire


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Review from K R (Friend of Client) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend came to rely on the carers coming into his home each day. They did for him what he allowed them to do. They were all very kind, caring and gave him great comfort etc. Excellent service.

Reply from Nick Lamming, General Manager at Home Instead (South Cheshire)

Many thanks for your response. It was a pleasure to provide our services to your friend.


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Review from E R (Daughter of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All management and staff were professional, efficient and kind. They treated Mum with dignity and respect. Everyone arrived on time and spent their time with Mum, making her comfortable and chatting to her with good humour. We were kept fully updated and informed. We would not hesitate to recommend
Home Instead.

Reply from Beverley Dodd, Operations Manager at Home Instead (South Cheshire)

Many thanks for the amazing review, it was our pleasure to get to know your mum and the both of you.
Thank you for choosing Home Instead South Cheshire.
From Beverley and all the team.


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Review from L J (Friend of Client) published on 9 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You have to pay for the best, and these are the best. Each person went beyond anything other caring companies offered. They allowed my friend to live the last six months of her life in comfort, at home, surrounded by people who she thought of as friends! Their care also meant that her family, neighbours
and friends were less anxious as we knew they were 100% reliable. Nothing was too much trouble. Thank you!

Reply from Beverley Dodd, Registered Care Manager at Home Instead (South Cheshire)

Thank you for the amazing review your friend was one of our precious clients who everyone thought so much of.
It was lovely to see her settled at home where she wanted to be.
Take care and thank you from all the team at Home Instead South Cheshire.


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Review from M D (Father of Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the elderly father of an adult son who has mental health and physical disabilities. Home Instead were recommended to us by his social worker some 18 months ago when I was trying to help him with a move. He wanted to make back towards some independent living in his own home supported by carers rather
than going into supported accommodation. Home Instead have provided an excellent service to that end with care visits that are long enough and by a regular team of carers for him to build up a good professional relationship with them. They have played a significant part in thus far successfully managing the move. They are approachable and flexible with regard to any need to vary the arrangements. This has been a great reassurance to my son and indeed to myself with the knowledge that after my day there will be in place a structured satisfactory care package to support him.

Reply from Beverley Dodd, Registered Care Manager at Home Instead (South Cheshire)

Thank you for the amazing review, it is our pleasure to support your wonderful son, being part of his journey has been fantastic, and continues to develop.
Kind regards,
From all of the team at Home Instead.


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Review from Julie T (Daughter of Client) published on 28 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I consulted dad when doing this - he's very happy with his carers. He says the management doesn't always let him know if changes happen (ie being late) He thinks it's too expensive, I have the opposite opinion (it's worth every penny) I couldn't do it! Many thanks to all.

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Review from P S (Son of Client) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1) The home Instead office staff were most thorough during the initial consultation visit. they were courteous, gentle, professional and considerate. The Home Instead staff selected compatible caregivers for which I/we are most grateful.
2) Regarding the carers all of them were caring, innovative
and friendly. They were well prepared and punctual. They were sensitive to what was required on any one visit.
3) I consider them value for money.

Reply from Nick Lamming, Franchise owner at Home Instead (South Cheshire)

Many thanks for your review, we are delighted you were happy with the services we offered. It was a pleasure to provide services for your Mother.


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Review from Sue G (Daughter of Client) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful and caring. It is regular caregivers who visit my Mum which is especially important as she has memory problems and is not able to direct them. I find it extremely helpful having access to my Mum’s care plan via the app so I know which caregiver is going and how the visit
has gone. I would recommend them to others.

Reply from Nick Lamming, Director at Home Instead (South Cheshire)

Thank you for your review. We are delighted that you are happy with the care and support your mother receives. It is a pleasure to provide services for her. We are also very happy you find the app useful.


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Review from V G (Daughter of Client) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Planning care for those you love is difficult but working with the care team from the Home Instead (South Cheshire) continues to be a practical, adaptable and workable experience as is reduces the pressure from family members we collaborate together. The communication between us is faultless. The care
is first class and Mum enjoys the company of every visitor from the care team even referring to them as "friends".

Reply from Beverley Dodd, Manager at Home Instead (South Cheshire)

Thank you for your wonderful review, it has been our pleasure to care and support your mum she is a wonderful lady with a lovely supporting family.
From all of the team at Home Instead South Cheshire.


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Review from A B (Niece of Client) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From first contact I felt Home Instead genuinely cared about my relative. They were professional and prompt in our dealings and the caregivers who attended were well matched to my relative's requirements and interests. It was a weight off my mind knowing my relative was getting well looked after when
I couldn't be there, and it enabled her to continue to live independently in her own home, I would not hesitate to recommend them.

Reply from Beverley Dodd, Manager at Home Instead (South Cheshire)

It was a pleasure supporting your Aunt, what a great outcome to become independent again with the support of the staff.


Kind Regards to you both
All the team at Home Instead South Cheshire


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Review from A S (Son of Client) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always one time and keep the house clean and tidy for Mum. The staff are pleasant and take time to have a chat.

Reply from Beverley Dodd, Manager at Home Instead (South Cheshire)

Thank you for your lovely review, it's a pleasure to support your mum, she is such a wonderful lady.
From all the team at Home Instead South Cheshire


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Review from C K (Wife of Client) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband has been given is first class.
Staff very kind and respectful.

Reply from Beverley Dodd, Manager at Home Instead (South Cheshire)

Thank you for the lovely kind words; it is a pleasure to be supporting and caring for your husband.
Kind Regards,
The Care Team at Home Instead South Cheshire.


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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Home Instead (South Cheshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Home Instead (South Cheshire) is calculated as follows: ( (57 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 66 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (South Cheshire) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (3)

Beverley

Beverley Dodd

Job Title: Care Manager

Joined: 2018

I joined the team at Home Instead Senior Care on the 8th January 2018, and loving my new challenge.


I have worked in Health and Social care since 1985, being employed by the NHS in various roles including, the Hospital, Assessments and Treatment, Respite, and Supported Living.


I left the NHS after 17 years to join Cheshire East Council as a House Manager, supporting adults living with Mental Health and Learning disabilities.


More recently I have managed services including Supported Living and Domiciliary Care.


As I have been in the Health Sector for many years, I have obtained a number of qualifications along the way, some are listed below is a selection.


Level 3 Diploma Health and Social Care, Higher Level 5 apprenticeship in Adult Social Care, Diploma in Leadership in Health and Social Care, Human Resources Management, Managing Absence, Disciplinary Hearing, Accredited Trainer in Fire Awareness (Train the Trainer), UKHCA CQC Providing Compliance, Managing Safety (105H), Level 3 Food Safety, Deprivation of Liberty.


I am looking forward to being part of the Home Instead team and helping to maintain the very high standards of care and support we deliver to our Clients.


When I have any spare time, I love spending it with my family and also enjoy holidaying in Tenerife.


Linda

Linda Taylor

Job Title: Recruitment, Retention and Training Officer

Joined: 2018

Linda joined Home Instead in May 2018, following a career in Brand Management within the private sector, developing and managing categories within global, luxury, lifestyle brands.


Linda is also a qualified Angelic Reiki practitioner. It is through this that she decided to make a career change, having realised how much she loves working with people. Linda decided to join Home Instead, as she wanted to be part of a wonderfully passionate team that makes a difference in peoples lives. She definitely came to the right place.


Linda is married and blessed with 2 wonderful sons, 1 beautiful daughter-in-law, and a handsome grandson. She also has a young, very pretty, British short-haired blue cat named Mystique, who Linda and her family adore, even though Mystique defiantly wraps everyone around her little paw!


In her spare time, Linda loves spending time with family and friends, attending health and fitness training, meditation and visiting the theatre.


Susan

Susan Lomas

Job Title: Field Care Supervisor

Joined: 2021

Sue has recently joined the Home Instead operations team in Nantwich having previously worked as a CAREGiver in South Cheshire.


Prior to joining Home Instead, Sue had a successful career in Sales and Customer Services, which means she brings many transferable skills to her current position, including empathy and great people skills, both of which are essential.


She really enjoys the dynamic of being a field supervisor as it allows her to support our team of CAREGivers, whilst still being able to go out and meet with clients in the community. Sue is also enjoying being part of our growing office team in Nantwich.


Sue lives locally and is extremely family-focused. She enjoys spending most of her personal time with her husband and her four children (she has 2 girls and 2 boys and also a grandson). She also enjoys socialising with friends and has a taste for both Indian and Chinese cuisine. She has an appreciation of a broad range of music and likes to travel.


Sue likes to travel and her favourite holiday destination is Tenerife, which she says has the right climate and balance of relaxation and social life.


Frequently Asked Questions about Home Instead (South Cheshire)

What Type of Services does Home Instead (South Cheshire) offer?

Home Instead (South Cheshire) offers Home Care.

How many Carers does Home Instead (South Cheshire) employ?

Home Instead (South Cheshire) employs 32 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (South Cheshire) to verify any information. View our terms and conditions. Home Instead (South Cheshire) has a Platinum Service – more info.