Home Instead (South Cheshire)

First Floor, Unit 3, George House, Beam Heath Way, Nantwich CW5 6GD
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9.8 37 Reviews
  • Home Instead (South Cheshire), Nantwich
Home Instead (Crewe) maintain a unique service that helps older and vulnerable members of the local community enjoy an independent lifestyle.

They offer a variety of services including:

• Palliative Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Home Instead is a well established and highly respected independent UK home care provider, providing high-quality, award-winning care for people living in their own homes.

Fully trained staff are introduced to the client prior to providing any care and are matched carefully, so they will always have something in common and something to talk about. The services provided are tailored to the specific needs of the individual.

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Care Provided by Home Instead (South Cheshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Beverley Dodd (Registered Care Manager)

Funding & Fees Guide for Home Instead (South Cheshire)

  • Prices

  • Hourly rate of £36.00 for a minimum of 1 hour visits

  • Weekend visits are charged at the same rate £36.00 per hour

Home Instead (South Cheshire) Reviews (37)

Total of 37, showing 21-37
9.8

Home Instead (South Cheshire) has a Review Score of 9.8 (9.848) out of 10, based on 11 reviews in the last 2 years. Over all time Home Instead (South Cheshire) has 37 reviews.

Overall Experience

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Review from Denise H (Daughter of Client) published on 5 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My frail mother received excellent care for the past 3 years with her needs increasing from daily one hour calls to three or four hours a day most recently. She had caregivers who suited her and were very kind and companionable. I particularly appreciated being able to contact out of hours any time
if I was concerned, with me living far away. Most excellent service enabling my mother to live at home for so long, till age 92 and a half! Thank you!

Reply from Beverley Dodd, Manager at Home Instead (South Cheshire)

Thank you for the lovely review, it has been a pleasure supporting your mum and getting to know the family. We send our very best wishes.


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Review from Y M (Daughter of Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had Home Instead for approximately 6 months during which she was given excellent care throughout. The carers were thoroughly trained in all aspects of work e.g. rubbing in creams, looking out for bruises and sores, showering, dressing and lifting. My mother always looked forward to their 2
hourly visits, and with their help and company perked her up tremendously, especially during the lockdowns. Any new carer was introduced beforehand and my mother soon got used to all the faces and the routines. I cannot thank them enough, as it gave me peace of mind and it enabled her to stay in her flat that little bit longer.

Reply from Beverley Dodd, Manager at Home Instead (South Cheshire)

Thank you so much for your lovely review we are very pleased that you and your mum were happy with the service that we provide.


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Review from P W (Son-in-law of Client) published on 6 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Home Instead to be a genuinely caring care provider. My mother-in-law enjoys a good rapport with the carers who are always proactive, anticipate and head off problems before they arrive and are exceptionally good at keeping the family informed. The managers and carers were particularly
helpful during a time of family bereavement. The carers often go above and beyond. Our experience has been very satisfactory indeed.

Reply from Nick Lamming, Director at Home Instead (South Cheshire)

Thank you very much for your review. It is a pleasure to provide services for your mother in law. We are glad to hear that our caregivers actively problem solve and you are kept informed by the team.
Many thanks


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Review from E C (Mother of Client) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and support from the caregivers and Home Instead.

Reply from Nick Lamming, Director at Home Instead (South Cheshire)

Many thanks for your review. We are delighted that you are happy with the services we are providing.


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Review from K W (Daughter of Client) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was discharged home after an eight-week period of hospitalisation followed by respite. During his absence, my mother's Alzheimer's took a rapid decline for the worst. They required a full POC at home. My father had sustained two previous strokes and more recently diagnosed with lung cancer.
Home Instead cared for them only for a short period, but a very challenging one. They were caring and professional at all times, and extended their concerned approach towards myself, my husband and my brother. We are very grateful for all that they did.

Reply from Beverley Dodd, Manager at Home Instead (South Cheshire)

Dear K W, and your lovely family.
It was a pleasure to look after your parents, what a lovely couple, I wish you all the very best in the future, please pass on to your lovely family my best wishes
Kind Regards
Beverley and the team at Home Instead South Cheshire


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Review from T K (Client) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like having a family member showing constant care and concern within familiar household surroundings. Even when circumstances arise that show a lack of desire to maintain personal care then management support and reinforce a carers observations. Home Instead are not the first care agency that I experienced
but they are undoubtedly the best!

Reply from Nick Lamming, Owner at Home Instead (South Cheshire)

Many thanks for your review. We are overwhelmed that your experience with Home Instead has been the best to date and we look forwards to continuing to provide high-quality care to yourself.


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Review from N A (Son of Client) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers and staff are always friendly, courteous and have assisted with dignity. They never rush calls and regularly exceed the allotted hour. Office staff are also friendly and helpful. Any changes to rotas or timings are always communicated in advance, even when at the shortest of notice.

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Review from H M (Husband of Client) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were perfection.

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Review from Alison W (Daughter of Client) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In all communications with the above senior care service, I have received nothing but politeness, friendliness and the willingness to address stressful situations. They have gone above and beyond what I expect and if there was any change in routine I was notified prior to the event and my mother introduced
to new carers. As a family, we could not have managed without their support and I will be eternally grateful for their kindness and care.

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Review from D M (Daughter of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would certainly recommend Home Instead Senior Care (Crewe). My mum was very happy with their caregivers.
Always kind, caring and thoughtful.
If my mum hadn't moved to be near my sister in a home we would still be using Home Instead.

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Review from Jennfier W (Daughter of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Home Instead extremely professional, helpful and caring in all aspects of their service. They have a natural friendly attitude which in this type of service is essential. They also have taken the time to ascertain what interests and topics which are of interest to my mother so that interaction
with her is real and genuine. Also, they try to whenever possible have the same carers to visit.

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Review from V P (Client) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am highly satisfied with the service I get from Home Instead.

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Review from J M (Client) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service very good, both admin and caregivers. Nothing is too much trouble. Treated as a person, not an automaton.
Very compassionate with my mother until she passed. Since then I have been fortunate to have them.

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Review from Ken L (Client) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent - first class always. Seventh year and always excellent.

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Review from Gail R (Daughter of Client) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no hesitation in recommending Home Instead Senior Care to other potential clients.


No service is perfect but I, and my mother, found the quality of care good. The carers were all satisfactory and some were outstanding. There were some carers with whom my mother formed a particular bond and

these were missed when they left the agency. The office staff tried their best and were friendly, though there were occasions when calls were not returned, and occasional structural changes caused confusion. Good value, though latterly the billing was inaccurate and had to be challenged.

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Review from J H (Client) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Home Instead Senior Care for 6 years and I am very happy with the service they provide. I am also very happy with the carer. We have a lovely relationship.

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Review from Reece A (Son of Client) published on 17 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot sing everyone's praises enough, from the carers themselves to the office and management team. The care dad received was second to none and he was more than happy with whoever arrived to tend him.
All the team went about and beyond the line of duty and we feel we have new friends, very valued
ones.
We will and have already, strongly recommend the agency.
The support to both dad and us as a family was truly exceptional. We will never be able to thank you enough. But from the bottom of our hearts, thank you!

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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Home Instead (South Cheshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Home Instead (South Cheshire) is calculated as follows: ( (57 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 66 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (South Cheshire) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (3)

Beverley

Beverley Dodd

Job Title: Care Manager

Joined: 2018

I joined the team at Home Instead Senior Care on the 8th January 2018, and loving my new challenge.


I have worked in Health and Social care since 1985, being employed by the NHS in various roles including, the Hospital, Assessments and Treatment, Respite, and Supported Living.


I left the NHS after 17 years to join Cheshire East Council as a House Manager, supporting adults living with Mental Health and Learning disabilities.


More recently I have managed services including Supported Living and Domiciliary Care.


As I have been in the Health Sector for many years, I have obtained a number of qualifications along the way, some are listed below is a selection.


Level 3 Diploma Health and Social Care, Higher Level 5 apprenticeship in Adult Social Care, Diploma in Leadership in Health and Social Care, Human Resources Management, Managing Absence, Disciplinary Hearing, Accredited Trainer in Fire Awareness (Train the Trainer), UKHCA CQC Providing Compliance, Managing Safety (105H), Level 3 Food Safety, Deprivation of Liberty.


I am looking forward to being part of the Home Instead team and helping to maintain the very high standards of care and support we deliver to our Clients.


When I have any spare time, I love spending it with my family and also enjoy holidaying in Tenerife.


Linda

Linda Taylor

Job Title: Recruitment, Retention and Training Officer

Joined: 2018

Linda joined Home Instead in May 2018, following a career in Brand Management within the private sector, developing and managing categories within global, luxury, lifestyle brands.


Linda is also a qualified Angelic Reiki practitioner. It is through this that she decided to make a career change, having realised how much she loves working with people. Linda decided to join Home Instead, as she wanted to be part of a wonderfully passionate team that makes a difference in peoples lives. She definitely came to the right place.


Linda is married and blessed with 2 wonderful sons, 1 beautiful daughter-in-law, and a handsome grandson. She also has a young, very pretty, British short-haired blue cat named Mystique, who Linda and her family adore, even though Mystique defiantly wraps everyone around her little paw!


In her spare time, Linda loves spending time with family and friends, attending health and fitness training, meditation and visiting the theatre.


Susan

Susan Lomas

Job Title: Field Care Supervisor

Joined: 2021

Sue has recently joined the Home Instead operations team in Nantwich having previously worked as a CAREGiver in South Cheshire.


Prior to joining Home Instead, Sue had a successful career in Sales and Customer Services, which means she brings many transferable skills to her current position, including empathy and great people skills, both of which are essential.


She really enjoys the dynamic of being a field supervisor as it allows her to support our team of CAREGivers, whilst still being able to go out and meet with clients in the community. Sue is also enjoying being part of our growing office team in Nantwich.


Sue lives locally and is extremely family-focused. She enjoys spending most of her personal time with her husband and her four children (she has 2 girls and 2 boys and also a grandson). She also enjoys socialising with friends and has a taste for both Indian and Chinese cuisine. She has an appreciation of a broad range of music and likes to travel.


Sue likes to travel and her favourite holiday destination is Tenerife, which she says has the right climate and balance of relaxation and social life.


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