What Type of Services does Home Instead (Stockport, Tameside & Manchester Central) offer?

Home Instead (Stockport, Tameside & Manchester Central) offers Home Care.

How many Carers does Home Instead (Stockport, Tameside & Manchester Central) employ?

Home Instead (Stockport, Tameside & Manchester Central) employs 80 carers.

Home Instead (Stockport, Tameside & Manchester Central), Victoria House, 179 Hall Street, Stockport, Greater Manchester SK1 4JG

Review from David R (Son-in-law of Client) published on 13 March 2025
Submitted via Website • Report

Overall Experience

I have previously engaged Home Instead Oldham (who are outstanding) so I have a good understanding of how the company operates. We have recently appointed Home Instead Stockport to provide support my 92 year old mother in Law. I have found all the staff from the Onboarding team, the Home Helpers and

the Frist Impressions team to be excellent. At all times we have been treated with respect and dignity and all the staff my mother-in-law has had dealings with have been very polite, courteous and caring, and the communication is very good. My dealings with the management in the Accounts department has been limited to emails rather than voice calls and the experience is more of transactional event. In terms of value for money it comes down to affordability and personal budget. Generally, I feel that the fees are at the top end of what one might expect to pay, but you get what you pay for, and on balance I believe that is worth stretching your budget accordingly if you are able.

Reply from Hayley Penkett, Registered Care Manager at Home Instead (Stockport, Tameside & Manchester Central)

Thank you for taking the time to share your experience. It's great to hear that you've had such a positive start with Home Instead Stockport and that our team has made a good impression. We're really pleased that your mother-in-law has been treated with kindness and respect and that communication has been smooth throughout.We appreciate your feedback about the Accounts team and understand that email interactions can sometimes feel more transactional. We'll take that on board as we always look for ways to improve.We also understand that value for money is a personal consideration, and we're grateful that you feel the quality of care reflects the cost. If there's ever anything more we can do to support you and your mother-in-law, please don't hesitate to reach out.

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Review from Anthony A (Son of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience

Very easy to organise carers and very happy they are willing to do anything asked of them. This has benefited both my mother and myself to gain extra free time. This is also helping for my mother to get a bit of independence

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Review from J W (Daughter of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience

All carers very friendly , my mother really enjoys their company and they engage with her .the office is always happy to take calls and add any additional instructions as needed.If they have any concerns they always contact myself or my sister straight away.

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Review from Kirsten T (Daughter of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience

Home Instead have been a very welcome and successful addition to the family, helping out my mum and dad who have various ailments between them. While my parents were anxious to begin with, the carers have been a huge success and I think they would struggle without them now. The whole process has been

effortless from the minute I made the initial enquiry and the Manager set everything up for us. She is an absolute pleasure to deal with along with the rest of the ladies in the office whenever we have called or emailed. Very responsive, friendly and put everyone at ease. My parents get on well with the two carers that visit them in the week. We recently met the lady who will be taking over as lead manager and she was equally as lovely and reassuring. The experience so far has been fantastic and I particularly like checking the notes the carers leave after each visit on the app as it's reassuring.

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Review from S R (Husband of Client) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience

When my wife and I contacted Home Instead, we were looking for an organisation which supplied carers who were sympathetic, efficient and caring. This we found in Home Instead. Another very good point is only one or two carers are allocated to a resident, this makes for continuity and building up of

a good relationship between carer and client.

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Review from Paul D (Nephew of Client) published on 6 January 2025
Submitted via Website • Report

Overall Experience

From the initial assessment I was very pleased with the service that was explained to me.
I am happy with the care that my uncle is currently receiving, the carers are very professional and at the same time very friendly and caring towards my 98 year old uncle.
He is treated with respect and is

well cared for.

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Review from Sophie B (Great-Niece of Client) published on 10 December 2024
Submitted via Website • Report

Overall Experience

3 staff members in particular have all looked after my great aunt over the past 2 months and I can't thank them enough for how amazing they have been with her. They've done so well that my aunt is now ready to live independently again.
We will definitely recommend Home Instead to all our friends and

family.
Thank you again ladies for all your hard work.

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Review from F B (Daughter of Client) published on 8 November 2024
Submitted via Website • Report

Overall Experience

The service from Home Instead has been excellent - from our first contact with the Client Onboarding Manager to the carers starting promptly for Mum. They are brilliant and the app is excellent. Very pleased with the service so far.

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Review from P F (Client) published on 1 November 2024
Submitted via Website • Report

Overall Experience

Warm, friendly, professional approach. Thoroughly efficient and effective in the way they conducted the tasks that were set and suggested additional relevant ones.
They were punctual.
It was a pleasure to meet them and have them in my home.

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Review from J M (Wife of Client) published on 22 August 2024
Submitted via Website • Report

Overall Experience

Carers always arrive on time and are very caring with my husband. Never rush him, and nothing phases them. They are friendly and helpful on all fronts and leave everywhere clean and tidy.
Highly recommended from the first visit by one lady to the setting up of the care plan - very efficient and helpful.

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Review from J K (Wife of Client) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience

Carers are experienced and caring. Do a good job. Occasionally may rush.

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Review from R C (Client) assisted by family/friend published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience

Carers are always punctual. Very helpful and caring. Nothing is too much trouble and are never phased by new experiences. Our home is always left clean and tidy. We would certainly recommend Home Instead for their friendly and professional service.

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Review from M S (Client) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience

Very happy and impressed by the standard of care and thoughts shown by all the staff.

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Review from B C (Daughter of Client) published on 3 March 2024
Submitted via Website • Report

Overall Experience

We needed short-term support for my mother following a spell in hospital.
We were very pleased with customer service and my mum is very pleased with the support that she's received. Very friendly staff.

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Review from Kay R (Daughter of Client) published on 27 November 2023
Submitted via Website • Report

Overall Experience

I have only recently decided my mum needed a bit more help around the home.
Home Instead Stockport have been fantastic at providing friendly, caring help for my mum and so professionally executed from the moment I contacted them!
We are very pleased with the outcome so far and I can honestly say my

mum is so happy to have that extra help and definitely enjoys the companionship and cup of tea with the lovely lady that comes each week.
Thank you for the help you provide.

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Review from Elizabeth W (Daughter of Client) published on 27 November 2023
Submitted via Website • Report

Overall Experience

My mum has been struggling with extreme pain, confusion and low mood. She is classed as having capacity and can still cope with living alone. Home Instead has offered support that I can’t offer, so it has been wonderful. She has improved a great deal because she hadn’t been using the medication correctly.

Now with their help, she is. She loves her visits and although she was reluctant at first, she’s now so grateful when the carer comes. They make sure the creams and ointments are applied appropriately which my mum has not been able to do. We are so grateful. The office staff have been accommodating too, ensuring the offer of support was the most beneficial arrangement.

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Review from J D (Daughter of Client) published on 27 November 2023
Submitted via Website • Report

Overall Experience

My Mum receives fantastic care from her two carers each week. She really looks forward to each visit which from the family’s point of view, is really important. The girls do an amazing job of ensuring the house is kept really clean and tidy, making sure mum has lunch and lots of chats and they also

go out for walks around the local villages which mum loves. Our manager is also very supportive and we have regular contact - response time is always immediate and extremely friendly and courteous.

Mum can be very difficult at times so it’s important to us that that she is as relaxed and as happy as possible. The service has provided this 100% to the point we have recently requested increased visits.

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Review from Jacqueline B (Stepdaughter of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience

We urgently needed care services for our 93-year-old relative and living abroad this is a difficult situation to handle. Contacted Home Instead and immediately after our first meeting we felt very satisfied and comfortable with the services being offered. Unfortunately, the health situation of our relative

demanded increased service immediately. Upgrading our initial request from one hour every two days to three one-hour visits per day! Home Instead was able to meet our requirements almost immediately and we have been delighted with the service, not only from the organisation side but also all the carers are very friendly and our relative has got used to them all. More than anything, we have access to an app which allows us to read the report from every carer after every visit, every day. So we are completely aware from abroad how our relative is being cared for. This is easy, keeps us completely updated and is very reassuring.
The entire service are highly recommendable.

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Review from John H (Son of Client) published on 5 September 2023
Submitted via Website • Report

Overall Experience

First-class care in difficult circumstances. Reliable, friendly carers backed up by an efficient, effective office. I have no hesitation in recommending Home Instead as an alternative to a care home. Many thanks on behalf of my mother to all the staff involved in her care.

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Review from John J (Son of Client) published on 29 August 2023
Submitted via Website • Report

Overall Experience

Home Instead has provided excellent care for my mother until she had to go into a nursing home aged 103. The carers were kind and considerate. It made it possible for my mother to remain in her own home for a long time.

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