Home Instead (Stockport, Tameside & Manchester Central)

Victoria House, 179 Hall Street, Stockport SK1 4JG
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9.8 67 Reviews
  • Home Instead (Stockport, Tameside & Manchester Central), Stockport
Home Instead (Stockport) supports older and vulnerable people to live in dignity within their own homes, taking a personalised approach to their circumstance with plans carried out by friendly and skilled professionals.

Areas of specialism includes issues of disablement, dementia care and palliative care, with caregivers carefully chosen for their suitability and thoroughly checked and vetted.

All decisions are taken in a client-centred fashion, looking to safeguard and improve personal satisfaction with life over the long-term.

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Care Provided by Home Instead (Stockport, Tameside & Manchester Central)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Hayley Penkett (Care Manager)

Funding & Fees Guide for Home Instead (Stockport, Tameside & Manchester Central)

  • Prices

  • From £32.75 per hour

Home Instead (Stockport, Tameside & Manchester Central) Reviews (67)

Total of 67, showing 21-40
9.8

Home Instead (Stockport, Tameside & Manchester Central) has a Review Score of 9.8 (9.776) out of 10, based on 26 reviews in the last 2 years. Over all time Home Instead (Stockport, Tameside & Manchester Central) has 67 reviews.

Overall Experience

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Date Published

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Review from Tracey S (Client) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed some care sorting out at very short notice following surgery at the hospital in March. A member of staff came to see me at the hospital and I had a support package in place three days later. I had the same carers to support me and in particular one staff member who supported me from my first
session showed me nothing but compassion and nothing was too much trouble. I also received support from another towards the latter part of my package, again a truly kind and lovely lady. The carers worked hard to ensure my needs were met. It is a wonderful company with staff who offer the greatest of care and support. I would have no hesitation recommending them.

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Review from David M (Brother-in-law of Client) published on 28 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first selected Home Instead in February 2023 from a list provided by the local authority.
We were looking for daily care visits for my wife’s sister to enable her to continue to live an independent life in her own home. From the first assessment meeting with a member of the company's office staff,
which took place in my sister in laws house, I was certain that we had chosen the right provider, and this feeling has been born out by the care provided over the last 5 months. All the carers involved in the daily visits put the word ‘care’ into their visits in a way that shines out in the notes that I am able to see using the brilliant app. I am able to use it to assure ourselves that all is well. The office is also very proactive in flagging up any issues that occur other than the routine care needs agreed in the plan, such as accompanied medical appointments etc. In summary, we couldn’t be happier with our choice of care provider.

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Review from Neil B (Son of Client) published on 16 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a vulnerable person and only has me, her son, living with her.
Recently it has become apparent she requires assistance in many areas of her day to day life.
Our regular carer has been brilliant and reassuring building a friendship with my mum.
Our carer has gone beyond any expectations
I held.
The office staff have been very accommodating and flexible with plans
and offering suggestions.
Thank you.

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Review from K W (Niece of Client) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with Home Instead was a mix of positives and negatives. While my uncle received excellent care, I faced frustrating issues during registration.
I had to explain our requirements to three different individuals, which felt repetitive and inefficient. The first person failed to submit the
paperwork, requiring another staff member to fix the mistake. However, I still had to explain everything again when the carer arrived. This lack of coordination was disappointing. Additionally, I paid a £175 setup fee but felt like I did most of the work myself. When I raised my concerns, I received an abrupt email without apology or compensation.
On a positive note, I appreciated their proactive response when the paperwork was lost. They contacted me promptly, resolving the issue and ensuring my uncle wasn't left without care. While my uncle's positive feedback is crucial, the lack of smooth communication and customer service dampened my experience. Improvement is needed in these areas.

Reply from Emma Hasson, Operations Manager at Home Instead (Stockport, Tameside & Manchester Central)

Many thanks for your valuable feedback. We are delighted by your 5-star reviews. Our team pride themselves on providing excellent customer service, and we strive for 100% satisfaction with every visit. We are therefore sorry to hear that you feel that some of your experiences have caused concern. We would like the opportunity to rectify this situation as soon as possible.
We will therefore be in touch immediately to discuss your comments.


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Review from June C (Client) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant, kind carers.
Willing to do any job cheerfully.

Reply from Daniel Bainbridge, Manager at Home Instead (Stockport, Tameside & Manchester Central)

Thank you very much for your review. Your Care Professional is always happy to support you around the home and enjoy the time they spend with you each week.


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Review from M M (Client) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had many carers for many years, they are excellent in every way. Look forward to seeing the carer each Monday, Wednesday and Thursday.

Reply from Daniel Bainbridge, Manager at Home Instead (Stockport, Tameside & Manchester Central)

Thank you so much for sharing your kind words, we will ensure this is shared with your main Care Professionals and we know that they also look forward to coming to see you each week.


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Review from Chris H (Son of Client) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Home Instead were amazing.
The care, friendship and advice they offered to me, Dad and Mum over the four to five months they cared for Mum and Dad was brilliant and I am not sure what we would have done without them.

Reply from Daniel Bainbridge, Manager at Home Instead (Stockport, Tameside & Manchester Central)

Thank you for your kind words. We will ensure we share this with the Care Professionals involved with Mum and Dad's services.


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Review from Wendy T (Daughter of Client) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has found his carers to be excellent. They are reliable, very caring and treat him with dignity at all times. They use their initiative and are very responsive to his needs.

Reply from Daniel Bainbridge, Manager at Home Instead (Stockport, Tameside & Manchester Central)

Hello, thank you for your review of our service. Our care professionals will be pleased to hear your kind words. Best wishes.


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Review from Pat S (Client) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My whole team of carers have helped me so much after my serious knee accident, helping me get mobile from day one, making sure I have my medications and assisting me with jobs, but most of all, for the sympathy for dealing with the loss of my husband, my depression and understanding me. Many times I
have needed to talk about coping with my life on my own, and they are always there for me. My team even talk to my two boys, as they mean the world to me.
Most of all, I want to thank every one of them for becoming very dear friends to me. With all my love.

Reply from Daniel Bainbridge, Manager at Home Instead (Stockport, Tameside & Manchester Central)

Hello, thank you for taking the time to share your experience with Home Instead. Our team of Key Players and Care Professionals thoroughly enjoy their visits and getting to know you, and supporting you as you wish to be supported.
Best wishes,
Home Instead


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Review from Jan M (Client) published on 30 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead has been wonderful with my partner. He likes the two carers that visit him four days a week. They have got him helping to make his sandwich now, which the previous company struggled to do. They support him with his speech and exercise practice and are always positive even when my partner
refuses to do his practice. I would highly recommend them.

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Review from Sylvia J (Client) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of Home Instead for 11 years. It has been a hard year for everyone, they have excelled themselves under good management to deliver good care under such challenging times. The carers are always polite and respectful. They were fully equipped during the pandemic, and are very good
at washing their hands, changing gloves several times whilst they are here. They are reliable and on time as well, the carers have not missed a call during this Covid year, and are very protective. The office is supportive. There is a person in charge of your package, who is there to answer any questions. The rest of the staff are very helpful. Whatever request you make, they will make every effort to sort out your problem. During Covid, companionship has been different. Previously, we visited the cinema and garden centre - this year we have had walks alone, crosswords, jigsaw puzzles. Excellent companionship in all. Home Instead has been invaluable during this Covid year.

Reply from Clare Cliff, Manager at Home Instead (Stockport, Tameside & Manchester Central)

Thank you for such a wonderful review. We are delighted to have supported you for 11 years and look forward to this continuing in the future.


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Review from Colin C (Son of Client) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have always tried to do what I asked of them. To give my mother who is 89 and has advanced dementia the same carer every day. So she gets used to seeing the same person every day and they do a very good job. Which makes my life a lot easier.

Reply from Clare Cliff, General Manager at Home Instead (Stockport, Tameside & Manchester Central)

Thank you for your feedback. We are delighted that our services are beneficial to both you and your mum.


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Review from Robyn K (Daughter of Client) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum has amazing carers who really do care. This is not always a given and we appreciate the approach her Carers take. Home Instead (Stockport) have always responded to our requests promptly and with kindness, even in difficult coronavirus times. Highly recommend this service! Thank you. We all live
far away so knowing she is well cared for makes a huge difference to all of us.

Reply from Clare Cliff, Manager at Home Instead (Stockport, Tameside & Manchester Central)

Thank you for your review. We are delighted to read your comments about how caring our CAREGivers are and we know they enjoy supporting your mum. We shall continue to be as responsive as possible and give you and your family reassurance that your mum is well supported in our care.


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Review from Mark P (Client) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the Carers who come to my House provide excellent care to both myself who has companionship calls, and my Father who due to his health conditions has calls which help him maintain his independence.
We both appreciate the care provided for our different circumstances.
We also think highly of our
care team.

Reply from Clare Cliff, Manager at Home Instead (Stockport, Tameside & Manchester Central)

Thanks for your kind words. We are delighted you are happy and appreciate your CAREGivers.


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Review from Stephanie Y (Daughter-in-law of Client) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very high standard of care- reliable and individual approach. We were especially impressed when myself and my husband had Covid, the carers continued with my mother in law's care, meaning that she had minimal exposure to the virus so that although she did test positive she was not significantly unwell
which, given her age and health problems, was a miracle. Thank you.

Reply from Clare Cliff, Manager at Home Instead (Stockport, Tameside & Manchester Central)

Many thanks for your review of our services and the support we were able to give and continue to offer for your mother in law, which then gave you reassurance during a difficult time.


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Review from Peter W (Client) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the service excellent it is a privilege to have the CAREGivers in my home, they take the time to understand what I need, want and more importantly they remember this. It is very much like having a friend coming in to visit me. Home Instead are the only people in my house due to COVID-19 and it
is nice to still have people in the house to have a chat too. I wouldn't expect I would get this service from any other care provider. Everything is excellent!

Reply from Clare Cliff, Manager at Home Instead (Stockport, Tameside & Manchester Central)

Thank you for your review of our service. We are pleased to be continuing to safely support you throughout the current pandemic.


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Review from R H (Daughter of Client) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead are reliable, punctual and equipped to help. On the days that they visit mum I know I don't have to be concerned about her.

Reply from Clare Cliff, Manager at Home Instead (Stockport, Tameside & Manchester Central)

Thank you for taking the time to review our care services. Your feedback is extremely valuable to us.


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Review from Sandral J (Daughter of Client) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the carers took my Mum for a drive out to Reddish Vale Park to feed the birds. She had made some homemade soup and some homemade chocolate brownies, so they could have a picnic. She got the blanket from her car and they sat on a bench and enjoyed each others company. This lady has been amazing
with my Mum.

Reply from Clare Cliff, Manager at Home Instead (Stockport, Tameside & Manchester Central)

Thank you so much for your kind words, we know our caregiver enjoys supporting your mum and making their time together as special as possible.


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Review from Vik C (Daughter of Client) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been brilliant from the onset. From the initial form-filling to the first meeting with my mum. They take some if the pressure of for the family and the care has been very very good. My mum has felt safe.

Reply from Clare Cliff, Manager at Home Instead (Stockport, Tameside & Manchester Central)

Thanks so much for your review of our Services. We are delighted to hear your mum feels safe and that we have been able to take some pressures off the family.


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Review from David C (Son of Client) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On contacting Home Instead to provide overnight supervision for my mum, after repeated overnight falls, I found them to be most helpful and accommodating. I dealt with the care manager who is an absolute star, working late to ensure that the care could be put in place from that night. They have provided
this service for a few days so far and their carers have been excellent, caring and compassionate.

Reply from Clare Cliff, Manager at Home Instead (Stockport, Tameside & Manchester Central)

Thank you for your review and we are pleased we were able to support your mum. We will ensure our Care Manager and the supporting CAREGivers get your feedback


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Current Review Score: 9.8 (9.776)

Overview of Review Score

The Review Score of 9.8 (9.776) out of 10 for Home Instead (Stockport, Tameside & Manchester Central) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.776 for Home Instead (Stockport, Tameside & Manchester Central) is calculated as follows: ( (125 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 156 Ratings = 4.776

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Stockport, Tameside & Manchester Central) is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (9)

Hayley

Hayley Penkett

Job Title: Registered Care Manager

Joined: 2023

Hayley is our Registered Manager, overseeing the team and ensuring we provide the best service to our clients.


Kate

Kate Pearce

Job Title: Head of Training

Joined: 2017

As a Registered Nurse, Kate ensures all our staff training is of a high standard and that our staff are competent in their field.


Natasha

Natasha Prince

Job Title: Recruitment Manager

Joined: 2023

Natasha ensures we employ the best people to work for us and arranges activities for our current Care Professionals.


Lisa

Lisa Mobley

Job Title: Director of First Impressions

Joined: 2020

Working at Front of House Lisa is our go-to person for Everything!


Adele

Adele Slate

Job Title: Scheduling Manager

Joined: 2019

Adele plans all call times and organises care rotas.


Linda

Linda Rucker

Job Title: Quality Lead

Joined: 2020

Responsible for updating care plans, service reviews and quality checks.


Amy

Amy Perkins

Job Title: Client Onboarding Manager

Joined: 2023

Responsible for initial enquiries, consultations, and putting initial care plans in place.


Kamna

Kamna Jairath

Job Title: Bookkeeper

Joined: 2024

Kamna manages our finances including accounts, invoices and payroll.


Ashley

Ashley Molloy

Job Title: Quality Lead

Joined: 2023

Responsible for updating care plans and ensuring the high quality of care for our clients.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Stockport, Tameside & Manchester Central) to verify any information. View our terms and conditions. Home Instead (Stockport, Tameside & Manchester Central) has a Platinum Service – more info.